---
title: 'Director of Customer Success at OpenLoop Health'
canonical: 'https://feeny.ai/job/director-of-customer-success-openloop-health-united-states-4gd0e9n22xsk'
type: 'job'
last_seen: '2026-09-10'
---

# Director of Customer Success at OpenLoop Health

- **Company:** OpenLoop Health
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-21
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/openloophealth/71e13a05-2533-4e8f-b9da-d230a130e1bb

## Job description

## About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

## About the Role

OpenLoop is looking for a Director of Customer Success to join our team remotely or at our HQ in Des Moines, IA. In this role, you will lead, mentor, and manage a team of Customer Success Managers responsible for driving net revenue retention through adoption, retention, and expansion across a scaled, digital-first customer success motion. You will set strategy and standards for lifecycle programs, segmentation models, and data-driven engagement, while coaching your team to execute effectively using automation, health scoring, and targeted human touchpoints to deliver measurable customer and revenue outcomes in a fast-growing digital health environment.

## What You'll Do

- Own the scaled CS strategy for SMB and mid-market customers, balancing digital engagement with targeted human touchpoints.
- Design and optimize digital customer journeys across onboarding, adoption, renewal, and expansion.
- Build and manage segmentation and coverage models (digital-only, pooled, hybrid).
- Own health scoring frameworks, lifecycle triggers, and in-app / automated outreach.
- Partner with Product and Marketing to deliver in-product education, campaigns, and self-serve resources.
- Drive retention and expansion through programmatic, data-driven plays.
- Lead a team of Scaled / Digital CSMs and CS Ops partners.
- Drive KPIs (GRR, NRR, adoption, engagement) and report performance to leadership.
- Continuously test, measure, and iterate on scalable CS programs.

## Who You Are

- 7+ years of experience in Customer Success, CS Operations, or Growth roles.
- 3+ years of experience leading and developing customer-facing teams, ideally in a scaled or digital CS environment.
- Proven track record of owning and improving NRR in a SaaS or digital health business.
- Strong experience with customer success platforms (Gainsight, Totango, ChurnZero, or similar).
- Highly data-driven, comfortable with experimentation, automation, and iterative improvement.
- Experience operating in fast-growing or startup environments with evolving processes.

Our Benefits In addition, for salaried positions you would also be eligible for:

- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance, Pet insurance, and more

Our Company We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Sound like a good fit? We’d love to meet you.

## About OpenLoop Health

## Company Overview
- **One-liner**: OpenLoop Health provides end-to-end, white-label telehealth infrastructure that enables healthcare and non-healthcare organizations to launch and scale digital health services.
- **Entity Type**: Private
- **Headquarters**: Des Moines, Iowa, United States
- **Founded**: 2020
- **Founders**: Dr. Jon Lensing (CEO & Co-Founder) and Christian Williams (COO & Co-Founder)

## Core Business
- **Primary industry**: Digital Health / Telehealth Infrastructure
- **Target customers**: B2B — Digital health companies, hospitals & health systems, health plans, employers, retail & pharmacy, and non-healthcare entities looking to add virtual care offerings.
- **Mission**: To bring healing anywhere, anytime to anyone across the nation.
- **Vision**: A world where healthcare is accessible, efficient, and tailored to individual needs—delivered wherever the patient may be.

## Products & Services
OpenLoop offers a full-stack, white-labeled suite of services:
- **Technology Platform**: HIPAA-compliant EHR with flexible API integrations, scheduling, booking, payments, and support for both synchronous and asynchronous care. AI-powered operations to streamline clinical workflows.
- **Provider Staffing & Credentialing**: Access to a nationwide, NCQA-credentialed network of clinicians across 30+ specialties and 15+ languages, with full 50-state coverage. Includes licensing, credentialing, and onboarding management.
- **Payer Coverage & Revenue Cycle Management (RCM)**: A network of 600+ payer contracts including Medicare and Medicaid, paired with RCM services to streamline reimbursement.
- **Regulatory, Legal & Compliance Support**: End-to-end legal, financial, and compliance setup, including ongoing regulatory maintenance and expert support.
- **Clinical Pathways**: Over 100 repeatable, scalable, and vetted clinical protocols (e.g., medical weight loss, HRT, urgent care, mental health).
- **Diagnostic Imaging & Labs**: A platform for diagnostic image ordering, referrals, and results, plus access to a network of pharmacy and lab partners for competitive medication costs.

## Market Standing
- **Valuation**: Not publicly available (private company)
- **Key Metric**: Trusted by 3M+ patients annually; serves patients in all 50 states; processes thousands of patient visits per month.
- **Notable Investors/Partners**: Managing board includes Jack Berkowitz, Freddie Martignetti, and Ryan Morley. Client partners span digital health companies, hospitals, health plans, and employers.
- **Growth Signals**: OpenLoop saw **700% YoY growth in 2024**, appointed key executive team members (including a Chief Medical Officer, CFO, CCO, and CPO), and integrated AI technology into its operations. LinkedIn followers grew 124.8% year-over-year.

## Competitive Advantages
- **Full-stack, end-to-end solution**: OpenLoop is the only white-label provider that covers clinical, administrative, regulatory, and technological needs under one roof — clients bring their brand and patients, OpenLoop handles everything else.
- **Nationwide scale**: 50-state PC network, 600+ payer contracts (including Medicare/Medicaid), and a network of thousands of clinicians.
- **NCQA-accredited credentialing**: A streamlined, accredited credentialing process that reduces administrative burden for clients.
- **Proven, repeatable clinical pathways**: Over 100 pre-vetted, scalable protocols allow clients to launch new programs quickly and safely.
- **Deep Midwest roots**: Headquarters in Des Moines, Iowa, with a commitment to building local talent and positioning Iowa as a hub for healthcare transformation.

## Strategic Focus
- **AI integration**: Embedding AI to streamline clinical workflows, enhance patient support, and guide optimized care pathways.
- **Expansion of clinical pathways**: Continuously developing new, ready-to-use care programs (e.g., medical weight loss, HRT, anti-aging, mental health).
- **Scaling partnerships**: Serving a growing range of organizations from digital health startups to large employers and health systems.
- **National reach**: Deepening 50-state coverage and payer relationships to enable truly national virtual care delivery.

## Why Work Here
- **Culture & Mission**: Driven by a mission to “bring healing anywhere,” with a strong focus on expanding healthcare access. The team is described as passionate, energetic, and focused on driving long-lasting results.
- **Work Environment**: Hybrid work environment with a pet-friendly office in Des Moines, Iowa. The company is deeply committed to its Iowa roots and building a skilled local workforce.
- **Benefits**: Competitive salary, generous PTO, medical/dental/vision insurance, and a 401k program.
- **Growth & Impact**: Employees report feeling empowered to make a lasting impact on virtual care delivery. The company saw explosive 700% YoY growth in 2024, indicating a dynamic and scaling environment.
- **Leadership**: Experienced executive team including a CEO/co-founder with a personal connection to healthcare access challenges, a COO/co-founder, a CMO, CFO, CCO, CPO, and General Counsel.
- **Caution**: The careers page explicitly warns of fraudulent job postings and fake recruiter outreach. Candidates should verify any role or offer by emailing fraud@openloophealth.com.

## Sources
1. [openloophealth.com](https://openloophealth.com/)
2. [openloophealth.com/careers](https://openloophealth.com/careers)
3. [openloophealth.com/team](https://openloophealth.com/team)
4. [openloophealth.com/blog/who-is-openloop-health](https://openloophealth.com/blog/who-is-openloop-health)
5. [linkedin.com/company/openloophealth](https://www.linkedin.com/company/openloophealth)

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