---
title: 'Director of Customer Success at Read AI, Inc.'
canonical: 'https://feeny.ai/job/director-of-customer-success-read-ai-inc-seattle-gv02praghtcv'
type: 'job'
last_seen: '2026-09-13'
---

# Director of Customer Success at Read AI, Inc.

- **Company:** Read AI, Inc.
- **Location:** Seattle, WA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-06-05
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.ashbyhq.com/read-ai/6298d380-2985-40e6-b6e9-fda31d8aaa77

## Job description

At[Read AI](https://www.read.ai?utm_source=chatgpt.com), we’re building products that help people get more value from their meetings, workflows, and communication. We’re looking for a Director of Customer Success to lead and scale our post-sale customer organization across both strategic account management and high-volume customer success operations. This role will oversee two core functions:

- Account Management — relationship management, enablement, retention, and growth for larger accounts
- Customer Success — high-volume support and technical support for self-serve and single-payer customers

The ideal candidate is both operationally strong and customer-centric, with experience leading account management teams, scaling customer operations, improving technical support processes, and partnering cross-functionally with Product, Engineering, Sales, and Growth teams.

## What You’ll Do

Lead Account Management

- Oversee account management and customer engagement for larger customers and strategic accounts
- Lead and develop a team of Account Managers, while helping build and scale the organization as our enterprise business grows.
- Partner closely with Sales on onboarding, renewals, expansions, customer health, and escalations
- Support customer enablement and adoption to drive retention and long-term account growth
- Develop structured engagement strategies, lifecycle programs, and operational playbooks for larger accounts
- Ensure enterprise customers receive proactive communication, strategic guidance, and strong ongoing support
- Partner with Product and Engineering to surface customer needs, feature requests, and product feedback from strategic accounts

Lead Customer Success Operations

- Oversee high-volume customer success and technical support operations across email, chat, and other support channels
- Manage and support the Senior Manager responsible for the Customer Success Team
- Increase the use of AI, automation, and tooling improvements to improve team efficiency while maintaining a high-quality customer experience
- Partner with Growth and Marketing to improve 1:many communication channels and experience.
- Drive the customer feedback and feature request process to ensure insights from customers are consistently incorporated into product planning
- Partner with Product and Engineering to identify recurring customer pain points and improve product usability
- Support the team that acts as product experts for Sales, including trial support, customer enablement, and product guidance
- Develop operational reporting and data analysis to identify trends, customer risks, product gaps, and opportunities for improvement

## What You’ll Need

- 7+ years of experience in customer success, support, account management, or related customer-facing leadership roles
- Experience leading account management or customer success teams in a SaaS environment
- Experience scaling customer-facing teams and processes in a high-growth company
- Strong operational and analytical mindset with experience using data to drive decisions and process improvements
- Experience managing technical support or product support organizations
- Ability to partner effectively with Product, Engineering, Sales, and Growth teams
- Experience supporting SaaS onboarding, customer enablement, retention, and expansion initiatives
- Strong communication, leadership, and organizational skills
- Startup or high-growth SaaS experience preferred

What Success Looks Like

- Strong customer retention and growth across strategic accounts
- A scalable account management organization that evolves alongside the Sales team
- Faster, more effective customer support and technical issue resolution
- Clear and actionable customer feedback loops into Product and Engineering
- Improved onboarding, enablement, trial conversion, and customer engagement
- Strong operational visibility and reporting across customer-facing teams

The annual base salary for this position ranges from $165,000 - $200,000 plus equity and benefits. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer low deductible health plans, as well as flexible time away and family leave programs. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

## About Read AI, Inc.

## Company Overview
- **One‑liner**: Read AI is an AI copilot that automates meeting summaries, email insights, messaging recaps, and scheduling to make every communication channel more productive.
- **Entity Type**: Private (Series B – $50M led by Smash Capital in October 2024)
- **Headquarters**: Seattle, Washington, United States
- **Founded**: 2021
- **Founders**: David Shim (CEO), Robert Williams (Co‑Founder & VP Engineering), Elliott Waldron (Co‑Founder & CTO)

## Core Business
- **Primary industry/industries**: Productivity AI / Enterprise Software
- **Target customers**: B2B – companies of all sizes (SMB to enterprise), universities, and platforms
- **Mission or purpose statement**: To build the future of work, where every interaction is improved with AI – an independent system of record for productivity AI.

## Products & Services
- **Meeting Assistant (AI‑powered)**: Joins Google Meet, Zoom, and Microsoft Teams to automatically generate transcripts, summaries, playback, video highlights, and action items. No install required.
- **Email Summaries**: Produces concise summaries and Q&A from Gmail and Outlook inboxes.
- **Messaging Summaries**: Aggregates and summarizes conversations from Slack and Microsoft Teams.
- **Smart Scheduler & Workflow Integrations**: Automates scheduling and integrates with CRMs, collaboration apps, and documentation tools.
- **Ada – Digital Twin**: An AI assistant that learns user preferences, handles tasks, manages workflows, and frees up time across meetings, email, and messages.
- **Ask Read**: AI‑powered search across conversations, documents, and notes, providing citations to the original context.
- **Chrome Extension**: Enables Read AI in Google Meet and Gmail directly from the browser.
- **In‑Person Meeting Capture**: Allows note‑taking and summarization of offline discussions.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Annual Revenue ~$7M (2025) / Total Funding $81M (Seed $10M in 2021 led by Madrona; Series A $21M in 2024 led by Goodwater; Series B $50M in 2024 led by Smash Capital)
- **Notable Investors/Partners**: Madrona Venture Group, Goodwater Capital, Smash Capital
- **Growth Signals**: 85 employees with +1.8% monthly headcount growth; 14 active job postings; launched botless Google Meet integration (March 2026); became a Claude Connector (May 2026); adoption surge during launch phase; chosen to transcribe the Human X AI conference.

## Competitive Advantages
- **Platform‑agnostic**: Works across Google Meet, Zoom, Teams, Gmail, Outlook, Slack, and Chrome – no vendor lock‑in.
- **Privacy‑first**: SOC 2 Type 2 certified, GDPR and HIPAA compliant; no training on user data by default.
- **Multilingual**: Supports 20+ languages.
- **Deep integrations**: Connects with CRMs, collaboration tools, and cloud storage.
- **Proven team**: Founders previously built and scaled Foursquare, Placed (sold to Snapchat), and Farecast, generating hundreds of millions in revenue.

## Strategic Focus
- Expand from meetings to the full “future of work” stack – unifying meetings, email, messaging, and scheduling under a single AI layer.
- Build Ada as an autonomous digital twin that reduces busywork.
- Pursue enterprise adoption through compliance credentials and platform‑neutral positioning.
- Continue rapid product iteration driven by data and customer feedback.

## Why Work Here
- **Culture**: Described as innovative, bold, and agile – a team of inventors who experiment freely and move fast with data.
- **Location & Flexibility**: Based in Seattle, with a flexible hybrid schedule; also hires remotely within the continental US.
- **Benefits**: Competitive salary & equity, health/dental/vision, 401k, unlimited PTO, lunch provided in‑office.
- **Engineering‑driven**: 41% of employees are in technical roles; strong hiring from Amazon, Foursquare, AWS, Microsoft, and Salesforce.
- **Growth opportunity**: Fast‑growing startup ($81M funding) with a clear product mission and expanding product surface area.

## Sources
1. [read.ai/about](https://www.read.ai/about) – Founders, funding, mission, product offerings, climate stance
2. [read.ai/careers](https://www.read.ai/careers) – Values, benefits, culture, open positions
3. [read.ai/](https://www.read.ai/) – Product features, integrations, privacy, Ada, multi‑language support
4. [linkedin.com/company/readinc](https://www.linkedin.com/company/readinc) – Revenue ($7M), funding ($81M), headcount (85), monthly growth, executives, job postings

## Other roles at Read AI, Inc.

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- [Senior Product Manager - Organizational Intelligence](https://feeny.ai/job/senior-product-manager-organizational-intelligence-read-ai-inc-seattle-0wfrre448494) — Seattle, WA
- [Senior Product Designer - Meeting Lifecycle](https://feeny.ai/job/senior-product-designer-meeting-lifecycle-read-ai-inc-seattle-5brp4wp95mjw) — Seattle, WA
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