---
title: 'Director of Customer Success at Uare.ai'
canonical: 'https://feeny.ai/job/director-of-customer-success-uare-ai-los-altos-6bfzg37m8s4n'
type: 'job'
last_seen: '2026-09-11'
---

# Director of Customer Success at Uare.ai

- **Company:** Uare.ai
- **Location:** Los Altos, CA
- **Compensation:** $120k–$200k
- **Posted:** 2026-03-16
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/uareai/jobs/4184726009

## Job description

Uare.ai is the platform for Human-First AI. Instead of one model trained on everyone, each person owns an Individual AI trained on their own voice, story, and life. Founded by Rob LoCascio (founder and former CEO of LivePerson) and backed by $10.3M from Mayfield and Boldstart Ventures, we are building the platform where people bring their individuality to life. Authentic, not Artificial.

## About the role

We are hiring a Director of Customer Success to build our CS function 0-to-1 across a consumer and professional user base.

## What you'll do

- Design the CS motion from scratch: onboarding, activation, retention, automation vs high-touch.
- Own stickiness and activation metrics (NRR, GRR) and the systems behind them.
- Partner across product and sales; lead as a hands-on player-coach.

## What we're looking for

- Built CS 0-to-1, enterprise/B2B high-touch with consumer overlap.
- Ownership of retention and activation metrics with real outcomes.
- Earlier-career energy over big-enterprise process.

## How we hire

Across every role we index heavily on a growth mindset. We want people who optimize for outcomes over output, use best practices and experimentation by default, and are always looking to move the metric that matters, not just complete the task. Location: in-person, 5 days a week, across our San Francisco and Los Altos offices. The expected base compensation for this position is below. Our total compensation package for full-time employees includes equity and a comprehensive benefits package.

Annual Salary $120,000—$200,000 USD

## About Uare.ai

## Company Overview
- **One-liner**: Uare.ai develops Individual AI companions that capture a person’s voice, memories, and way of thinking, creating private, self-owned digital twins that evolve alongside the user.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: Los Altos, California, United States
- **Founded**: 2024
- **Founders**: Robert LoCascio

## Core Business
- **Primary industry**: Artificial Intelligence (Individual AI / Personal AI)
- **Target customers**: Creators, prosumers, professionals, enterprises, and individuals (B2C and B2B).
- **Mission or purpose statement**: “Build Individual AI that reflects your voice, values, and experiences – while keeping you in control.” [uare.ai](https://www.uare.ai/career)

## Products & Services
- **Uare.ai Individual AI Platform**: A SaaS platform that creates a high-fidelity digital twin using the proprietary Human Life Model (HLM). It captures voice, memories, knowledge, and decision-making patterns, training exclusively on the user’s own data. The AI is containerized, private, and never used to train public models. Capabilities include auto-generating AI content (AIGC), chat/voice conversations, mentorship, and legacy preservation. [businesswire.com](https://www.businesswire.com/news/home/20251111768223/en/Uare.ai-Raises-%2410.3M-to-Build-the-Future-of-Individual-Artificial-Intelligence)

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding – $10.3M (Seed round, announced November 12, 2025)
- **Notable Investors/Partners**: Mayfield (lead), Boldstart Ventures (lead), plus additional strategic investors.
- **Growth Signals**: 
  - Raised $10.3M seed funding in late 2025 to accelerate product development and hiring. [uare.ai/blog](https://www.uare.ai/blog/we-just-raised-10-3m-to-build-the-future-of-individual-ai)
  - Employee count of 21 as of March 31, 2026 (up from founding in 2024). [tracxn.com](https://tracxn.com/d/companies/uareai/__xrEAIEh234afR3blmNWb-WAm9CoK3B6MGUmlJFG0oMg)
  - Platform launched in Winter 2025 and is already being used by early adopters (creators monetizing AIGC, consumers interacting with AIs).
  - Active hiring across engineering, partnerships, and creator roles (visible on careers page).

## Competitive Advantages
- **Human Life Model (HLM)**: A proprietary framework that encodes stories, values, voice, and decision-making patterns – creating AI that reasons and responds like the individual, not a generic model.
- **Privacy-first design**: User data is encrypted, isolated, penetration-tested, and never used to train public AI models. Users can delete their data anytime. [uare.ai](https://www.uare.ai/)
- **Identity verification**: All “verified Professionals” are real, identity-verified people, building trust in the ecosystem.
- **Containerized AI**: Each Individual AI is a private, self-owned model that evolves with the user, differentiating from AGI-focused competitors.

## Strategic Focus
- Expand platform capabilities for creators, pros, and enterprises.
- Scale hiring across engineering (AI, frontend, DevOps), partnerships, and creator success.
- Grow the flywheel of prosumer/consumer interaction and monetization.
- Maintain data ownership and privacy as core differentiators against public-model AI providers.

## Why Work Here
- **Culture**: Emphasizes “Authentic, not Artificial” – the company values individual ownership, privacy, and real human connection. Core values include “be your best self” and “let yourself speak.” [uare.ai/career](https://www.uare.ai/career)
- **Work model**: Not explicitly stated as remote/hybrid, but the office is in Los Altos, CA. Given the distributed nature of the team (ex-LivePerson, ex-Apple, ex-Google, ex-Meta, etc.), a flexible arrangement is likely.
- **Benefits**: 
  - Health, dental, vision insurance with family coverage options.
  - Health Savings Account (HSA) and Flexible Spending Account (FSA).
  - Free Calm app access, mental health support, and 24/7 counseling.
  - Caregiving support (Cariloop), childcare/eldercare coordination, adoption assistance.
  - Professional development courses, leadership training, Community Online Academy.
  - Commuter benefits, Basic Life Insurance, Short/Long-term Disability.
- **Engineering culture**: Focus on scalable infrastructure and data protection. Engineers work on building a platform that gives users control over their AI and intellectual property. [uare.ai/career](https://www.uare.ai/career)

## Sources
1. [uare.ai](https://www.uare.ai/)
2. [uare.ai/career](https://www.uare.ai/career)
3. [uare.ai/blog](https://www.uare.ai/blog/we-just-raised-10-3m-to-build-the-future-of-individual-ai)
4. [businesswire.com](https://www.businesswire.com/news/home/20251111768223/en/Uare.ai-Raises-%2410.3M-to-Build-the-Future-of-Individual-Artificial-Intelligence)
5. [tracxn.com](https://tracxn.com/d/companies/uareai/__xrEAIEh234afR3blmNWb-WAm9CoK3B6MGUmlJFG0oMg)

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