--- title: 'Director of Customer Success, US at Teton.ai' canonical: 'https://feeny.ai/job/director-of-customer-success-us-teton-ai-united-states-9dvf2hzy5f3b' type: 'job' last_seen: '2026-11-02' --- # Director of Customer Success, US at Teton.ai - **Company:** Teton.ai - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-30 - **Last confirmed live:** 2026-11-02 - **Apply:** https://jobs.ashbyhq.com/teton/4226d1e6-ba56-4530-ab34-fd3d69ff9535 ## Job description Director of Customer Success, US Location: Primarily remote, anywhere in the US. Regular travel to client communities and team gatherings. Comp: 160-190K Base + Participation in our warrant program ## About Teton Teton is building the foundational data layer for the point of care, using real-time, multimodal AI to generate a digital twin of the patient and care environment. Our proprietary computer-vision system enables staff to automate documentation, proactively manage resident acuity, and streamline workflows across entire facilities. Our platform delivers unprecedented access to real-time data insights, empowering healthcare providers with actionable intelligence to enhance decision-making and elevate care delivery. In senior living, Teton helps care teams spot fall risk before it becomes a fall, and alerts staff immediately when a fall does occur. ## The Role As Teton's Director of Customer Success, US, you'll make sure every senior living community we serve gets real results from Teton: fewer falls, faster response, care levels and care revenue that match residents' needs, and care teams that trust and use Teton every day. Our customers don't buy features; they buy outcomes. You'll lead the team that takes ownership of making them happen. This is a hands-on, high-ownership leadership role. You'll be in the work with your team and our customers, while helping set the strategy for how US Customer Success delivers outcomes at scale as we grow. You'll lead and grow our team of US Customer Success Managers, partner closely with Account Management, Clinical, Deployment and Product, and be a peer to our UK & EU Customer Success Director. The role reports to the VP of Customer Experience. ## What You'll Own Customer outcomes across the US portfolio - Make outcomes the measure of success at every community: fewer falls, faster response, timely care assessments, and care revenue that reflects the care delivered. - Make sure every operator can see the value of Teton in their own data. - Step in personally where communities aren't getting results. A high-performing CSM team - Hire, develop and retain CSMs who know the product deeply, lead with insight, and own their communities' results. - Set a clear, high standard for how we engage customers, and hold the team to it. - Scale the team as we grow, with small, customer-aligned pods led by player-coaches who still carry customers. - Roll out and evolve CS career paths, so every CSM knows how to grow. Customer health and retention - Own customer health across the US portfolio: catch risk early and act on it. - Partner with Account Management, who own renewals and expansion, so every renewal is backed by proven outcomes. Change management with care teams - Help operators build Teton into how their teams work, from daily routines to care planning, so adoption lasts. Cross-functional partnership - Partner with the Clinical Solutions Lead on clinical credibility with nursing leaders and clinical playbooks. - Partner with Deployment on clean handoffs from go-live to steady state. - Bring a clear, consolidated voice of the customer to Product. How Success Is Measured Targets are set with your manager and reviewed quarterly. - Customer outcomes: measurable results at every community. - Customer health: a healthy, engaged portfolio. - Retention: strong customer retention, in partnership with Account Management. - Customer experience: customers who find Teton easy to work with, trust us as a partner, and see us as essential to how they deliver care. - Team: a high-performing, engaged team. ## What We're Looking For Required - Proven Customer Success leadership, including building and leading CSM teams. - Experience leading Customer Success for complex, multi-site customers in a high-growth B2B company. - A track record of measurable customer outcomes and retention, not just activity. - Strong data fluency: you use health, usage and outcome data to run the business and coach your team. - Executive presence with operator leadership, and the credibility to lead hard conversations. - Experience in a startup or scale-up: you've built and led through ambiguity, changing priorities and rapid growth, and you thrive in it. ## Preferred - Healthcare technology experience, ideally in senior living, post-acute or long-term care. - Experience leading clinical or operational change in care settings. - Familiarity with HubSpot, Notion, and modern collaboration tools. Mindset - Outcome-driven: you measure success by what changes for residents, staff and operators, not by what the team produced. - Radical ownership: when an outcome doesn't happen, your first question is what we could have done differently. - Hands-on and strategic: you set direction and roll up your sleeves. - Builder's mindset: you create structure where there isn't any, move fast, and adjust as you learn, without waiting for a perfect playbook. - Sharp, professional and results-driven. - High standards, delivered with care: you hold people accountable and help them grow. - Curious about AI, computer vision, and how new technology lands on the floor. Location Primarly remote, anywhere in the US. Regular travel to client communities and team gatherings. ## What We Offer - Competitive salary and participation in our warrant program. - Work with state-of-the-art technology in a pioneering field. - A vibrant, learning-focused work environment. - 401(k) plan, paid time off, and health insurance. What It's Like Working at Teton We're a growing team of extremely hard-working and talented people. The learning curves are steep, and expanding your skill set is not just encouraged, it's expected. It's a hands-on environment where you'll be challenged, supported, and constantly learning. We are looking for people who believe in our long-term vision and value ownership and entrepreneurship rather than just another 9-5 job. With us you will have an opportunity to make an impact on the world with the outcomes of your work. So, if you are looking for a ride and not just a job, jump on board. The role reports to the VP of Customer Experience. ## What You'll Own Customer outcomes across the US portfolio - Make outcomes the measure of success at every community: fewer falls, faster response, timely care assessments, and care revenue that reflects the care delivered. - Make sure every operator can see the value of Teton in their own data. - Step in personally where communities aren't getting results. A high-performing CSM team - Hire, develop and retain CSMs who know the product deeply, lead with insight, and own their communities' results. - Set a clear, high standard for how we engage customers, and hold the team to it. - Scale the team as we grow, with small, customer-aligned pods led by player-coaches who still carry customers. - Roll out and evolve CS career paths, so every CSM knows how to grow. Customer health and retention - Own customer health across the US portfolio: catch risk early and act on it. - Partner with Account Management, who own renewals and expansion, so every renewal is backed by proven outcomes. Change management with care teams - Help operators build Teton into how their teams work, from daily routines to care planning, so adoption lasts. Cross-functional partnership - Partner with the Clinical Solutions Lead on clinical credibility with nursing leaders and clinical playbooks. - Partner with Deployment on clean handoffs from go-live to steady state. - Bring a clear, consolidated voice of the customer to Product. How Success Is Measured Targets are set with your manager and reviewed quarterly. - Customer outcomes: measurable results at every community. - Customer health: a healthy, engaged portfolio. - Retention: strong customer retention, in partnership with Account Management. - Customer experience: customers who find Teton easy to work with, trust us as a partner, and see us as essential to how they deliver care. - Team: a high-performing, engaged team. ## What We're Looking For Required - Proven Customer Success leadership, including building and leading CSM teams. - Experience leading Customer Success for complex, multi-site customers in a high-growth B2B company. - A track record of measurable customer outcomes and retention, not just activity. - Strong data fluency: you use health, usage and outcome data to run the business and coach your team. - Executive presence with operator leadership, and the credibility to lead hard conversations. - Experience in a startup or scale-up: you've built and led through ambiguity, changing priorities and rapid growth, and you thrive in it. ## Preferred - Healthcare technology experience, ideally in senior living, post-acute or long-term care. - Experience leading clinical or operational change in care settings. - Familiarity with HubSpot, Notion, and modern collaboration tools. Mindset - Outcome-driven: you measure success by what changes for residents, staff and operators, not by what the team produced. - Radical ownership: when an outcome doesn't happen, your first question is what we could have done differently. - Hands-on and strategic: you set direction and roll up your sleeves. - Builder's mindset: you create structure where there isn't any, move fast, and adjust as you learn, without waiting for a perfect playbook. - Sharp, professional and results-driven. - High standards, delivered with care: you hold people accountable and help them grow. - Curious about AI, computer vision, and how new technology lands on the floor. Location Primarly remote, anywhere in the US. Regular travel to client communities and team gatherings. ## What We Offer - Competitive salary and participation in our warrant program. - Work with state-of-the-art technology in a pioneering field. - A vibrant, learning-focused work environment. - 401(k) plan, paid time off, and health insurance. What It's Like Working at Teton We're a growing team of extremely hard-working and talented people. The learning curves are steep, and expanding your skill set is not just encouraged, it's expected. It's a hands-on environment where you'll be challenged, supported, and constantly learning. We are looking for people who believe in our long-term vision and value ownership and entrepreneurship rather than just another 9-5 job. With us you will have an opportunity to make an impact on the world with the outcomes of your work. So, if you are looking for a ride and not just a job, jump on board. ## About Teton.ai ## Company Overview - **One-liner**: Teton AI uses cutting-edge AI and computer vision to monitor patients and optimize workflows for nurses and caregivers in hospitals and care homes, aiming to improve care delivery and reduce staff burden. - **Entity Type**: Private (Series A; total funding $26.57M, latest $20M round led by Plural VC) - **Headquarters**: København S, Denmark (Uplandsgade 56, 2, 2300) with remote hubs in the US, UK, and Norway - **Founded**: 2020 - **Founders**: Not publicly disclosed in available sources ## Core Business - **Primary industry**: Healthcare IT – AI‑powered patient monitoring and workflow management - **Target customers**: B2B – hospitals, long‑term care facilities, and nursing homes - **Mission**: “Support nurses and caregivers who are facing a global shortage and overwhelming workloads… enabling caregivers to focus on delivering high‑quality, compassionate care.” [teton.ai](https://www.teton.ai/company/about-us) ## Products & Services - **Teton AI Monitoring System**: A passive, ambient monitoring solution that uses an optical sensor and on‑device computer vision to track movement, gait, sleep, and routine patterns. No video is transmitted or stored – only anonymised insights. Features include fall detection, automated rounding, sleep monitoring, and real‑time alerts. Deployed as a hardware sensor + cloud analytics platform (SaaS). [teton.ai](https://www.teton.ai/product) ## Market Standing - **Valuation / Market Cap**: Not disclosed - **Key Metric**: Total funding $26.57M (Series A of $20M raised ~8 months prior to July 2026) [cbinsights.com](https://www.cbinsights.com/company/teton-ai) - **Notable Investors**: Plural VC (lead), PreSeed Ventures, Nebular, Bertelsmann Investments, Acurio Ventures, and six others [cbinsights.com](https://www.cbinsights.com/company/teton-ai) - **Growth Signals**: - Headcount: 80+ employees (as stated on company page) [teton.ai](https://www.teton.ai/company/about-us) - Job posting trends: Monthly +80%, Quarterly +125%, Yearly +500% (18 active postings) [linkedin.com](https://in.linkedin.com/company/teton-ai) - Partnership with Hartford Care (April 2026) to deploy AI‑powered monitoring across care homes [cbinsights.com](https://www.cbinsights.com/company/teton-ai) - Clinical outcomes: 48–82% reduction in night‑time workload burden, 25% reduction in falls, 21% improvement in sleep quality [teton.ai](https://www.teton.ai/product) ## Competitive Advantages - **Privacy‑first design**: Data processed locally on device; no video ever leaves the sensor – addresses a key barrier in healthcare adoption. - **Proven clinical impact**: Quantifiable reductions in falls, workload, and sleep disruption, backed by real‑world deployments. - **Seamless integration**: Designed to work with existing healthcare platforms and workflows; dedicated onboarding and customer success team. - **Deep learning expertise**: Proprietary computer vision models trained specifically for care settings, enabling autonomous, real‑time monitoring without human review. ## Strategic Focus - **Scaling deployments**: Expanding from Denmark into the US, UK, and Norway with dedicated commercial teams. [teton.ai](https://www.teton.ai/company/career) - **Product development**: Continuous improvement of monitoring algorithms, expanding to new care environments (hospitals, long‑term care), and adding analytics for population‑health insights. - **Talent acquisition**: Aggressively hiring across Product & Engineering, Growth (sales, partnerships, customer success), and Operations (people, finance, IT) – both remote and in‑office roles. [teton.ai](https://www.teton.ai/company/career) ## Why Work Here - **Culture**: “Builder mentality” – employees are expected to act on strong ideas and ship them quickly. Collaboration is direct and decisions move through people, not bureaucracy. [teton.ai](https://www.teton.ai/company/career) - **Work model**: Hybrid/remote – US roles are fully remote; Copenhagen office for Denmark‑based roles; also offices in London and remote in Norway. - **Engineering culture**: Work on cutting‑edge AI/computer vision that directly improves patient care and reduces caregiver burnout. Teams include software (backend, mobile, support), hardware (electronics, mechanical design), and clinical solutions. - **Perks**: Not explicitly listed, but the company emphasises “exceptional people build great things” and offers paid internships for operations and software engineering. [teton.ai](https://www.teton.ai/company/career) ## Sources 1. [teton.ai – About Us](https://www.teton.ai/company/about-us) 2. [teton.ai – Careers](https://www.teton.ai/company/career) 3. [teton.ai – Product](https://www.teton.ai/product) 4. [cbinsights.com – Teton AI Profile](https://www.cbinsights.com/company/teton-ai) 5. [linkedin.com – Teton AI Company Page](https://in.linkedin.com/company/teton-ai) ## Other roles at Teton.ai - [Manager, CX Operations](https://feeny.ai/job/manager-cx-operations-teton-ai-united-states-y7qmwmgayr4t) — United States - [Customer Success Manager, US](https://feeny.ai/job/customer-success-manager-us-teton-ai-united-states-7ehc3efa3pev) — United States - [Finance Systems Engineer](https://feeny.ai/job/finance-systems-engineer-teton-ai-copenhagen-0s6c8m0ej1se) — Copenhagen, Denmark - [Software Engineer (Backend) - London](https://feeny.ai/job/software-engineer-backend-london-teton-ai-london-7f4mcay8paty) — London, United Kingdom - [Software Engineer (Product) - London](https://feeny.ai/job/software-engineer-product-london-teton-ai-london-11wkpcdkff4r) — London, United Kingdom - [Software Engineer (Frontend) - London](https://feeny.ai/job/software-engineer-frontend-london-teton-ai-london-a59n50zr4bj0) — London, United Kingdom - [Software Engineer (Fleet) - London](https://feeny.ai/job/software-engineer-fleet-london-teton-ai-london-mg2hh6vvs5tb) — London, United Kingdom - [Software Engineer (Mobile) - London](https://feeny.ai/job/software-engineer-mobile-london-teton-ai-london-jgf92cnj8f1j) — London, United Kingdom - [Strategy & Operations Manager/Associate](https://feeny.ai/job/strategy-operations-manager-associate-teton-ai-copenhagen-7qxpr6byd5xc) — Copenhagen, Denmark - [Assembly & Warehouse Associate (Full-time or Part-time)](https://feeny.ai/job/assembly-warehouse-associate-full-time-or-part-time-teton-ai-copenhagen-t6tck3jse63r) — Copenhagen, Denmark