--- title: 'Director of Engagement & Retention at AnsibleHealth Inc.' canonical: 'https://feeny.ai/job/director-of-engagement-retention-ansiblehealth-inc-united-states-qf3ywnb98xar' type: 'job' last_seen: '2026-09-09' --- # Director of Engagement & Retention at AnsibleHealth Inc. - **Company:** AnsibleHealth Inc. - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-01 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.ashbyhq.com/ansiblehealth/d91e393b-05f0-480b-a8e2-fa90487310f0 ## Job description ## About Ansible Health At Ansible Health, a diverse mix of clinicians, engineers, and healthcare executives share a common vision: transforming how healthcare is delivered for patients with chronic diseases. We are a venture-backed, physician-led virtual medical group that unites talent from Columbia, Johns Hopkins, Google, Amazon, and other top institutions to revolutionize care for patients with COPD, CHF, and other chronic cardiac and pulmonary conditions. We combine digital theranostics with expert human care to enable holistic management of chronic disease where it matters most: in patients' homes and communities. Our mission is to empower our patients to live longer, healthier, and more fulfilling lives. Meaningful patient-centered outcomes include reduction of emergency department visits, hospital admissions, and death. Our track record speaks for itself: 90% of patients love our program, 82% report improved symptoms, a 103% increase in physical fitness, and a 45% decrease in ER usage and hospitalization. Position Summary The Director of Engagement & Retention is a senior leadership role responsible for designing, executing, and optimizing the strategies that keep patients actively enrolled, deeply engaged, and achieving meaningful health outcomes within Ansible Health's virtual care programs. This leader will own the full patient lifecycle from onboarding through long-term retention, leveraging data analytics, behavioral science, and cross-functional collaboration to reduce churn, increase program adherence, and maximize the clinical and financial value delivered to patients and the organization. This is a high-impact role at the intersection of operations, clinical care, product, and data — ideal for a strategic operator who is passionate about chronic disease management and understands that sustained patient engagement is the linchpin of value-based care. ## Key Responsibilities Engagement & Retention Strategy ▸ Own the end-to-end patient engagement and retention strategy across the full lifecycle — from initial onboarding and early activation through sustained program participation and graduation. ▸ Develop and manage a Patient Lifecycle Model that enables segment-level targeting, behavioral nudges, and lifecycle-stage interventions tailored to the unique needs of chronically ill populations. ▸ Define, track, and report on core retention KPIs including enrollment conversion, 30/60/90-day retention rates, program completion, session attendance, disenrollment drivers, NPS, and patient-reported outcomes. ▸ Build and iterate on proactive outreach programs and re-engagement campaigns to identify at-risk patients early and intervene before disengagement or disenrollment. Cross-Functional Leadership ▸ Partner closely with clinical teams — nurse practitioners, respiratory therapists, exercise physiologists, and care managers — to embed engagement best practices into daily care workflows and touchpoints. ▸ Collaborate with Product and Engineering to shape patient-facing features, communication tools, and platform improvements that drive habitual engagement and reduce friction. ▸ Work with the Growth and Partnerships team to align acquisition messaging with realistic program expectations, improving the quality of incoming referrals and reducing early-stage attrition. ▸ Coordinate with Finance and Analytics to quantify the revenue impact of retention improvements and build data-informed business cases for new initiatives. Data & Insights ▸ Establish a rigorous measurement framework for engagement and retention, moving beyond vanity metrics to actionable insights that influence clinical and operational decisions. ▸ Conduct root-cause analysis of patient churn through data mining, patient surveys, exit interviews, and clinician feedback — translating findings into concrete process improvements. ▸ Design and run A/B tests, cohort analyses, and pilot programs to validate engagement hypotheses before scaling. ## Team Building & Culture ▸ Build, mentor, and lead a high-performing engagement and retention team as the organization scales, including specialists in patient outreach, lifecycle marketing, and engagement analytics. ▸ Champion a patient-obsessed culture across the organization, ensuring that the voice of the patient informs every strategic and tactical decision. ▸ Report directly to executive leadership, providing clear visibility into engagement health and strategic recommendations at the board level. ## Qualifications Required ▸ 7+ years of progressive experience in patient engagement, retention, customer success, lifecycle management, or growth operations — with at least 3 years in a healthcare, telehealth, or health-tech environment. ▸ 3+ years of experience in a people-management or leadership capacity, with a demonstrated ability to build and scale teams. ▸ Deep familiarity with value-based care models, chronic care management (CCM), remote patient monitoring (RPM), or similar care delivery frameworks. ▸ Strong analytical skills with hands-on experience using data tools (e.g., SQL, Tableau, Looker, Excel) to define KPIs, run analyses, and inform strategy. ▸ Proven track record of meaningfully improving retention rates, reducing churn, or increasing engagement in a measurable, data-driven way. ▸ Exceptional cross-functional communication skills — comfortable presenting to clinical teams, engineering squads, and executive leadership alike. ▸ Bachelor's degree in Healthcare Administration, Business, Public Health, Marketing, or a related field. ## Preferred ▸ Master's degree (MBA, MPH, MHA) or equivalent advanced training. ▸ Experience in a high-growth startup or venture-backed environment where scrappiness and speed are table stakes. ▸ Background in behavioral science, behavioral health, or health behavior change frameworks (e.g., COM-B, Transtheoretical Model, motivational interviewing). ▸ Familiarity with Medicare/Medicaid populations, particularly older adults with multiple comorbidities such as COPD, CHF, or other chronic cardiopulmonary conditions. ▸ Experience with CRM and engagement platforms (e.g., Salesforce Health Cloud, HubSpot, Iterable, or comparable tools). ▸ Clinical licensure or clinical background (RN, RT, MPH with clinical rotations) is a meaningful plus but not required. ## Compensation & Benefits ▸ Base Salary: $150,000 – $170,000 annually, commensurate with experience and qualifications. ▸ Equity: Eligible for stock option grants — you will have a direct ownership stake in the company's trajectory. ▸ Bonus: Eligible for performance-based cash bonuses tied to engagement and retention milestones. ▸ Remote-first: Work from anywhere in the United States with flexible scheduling. ▸ Benefits: Medical, dental, and vision coverage; paid time off; professional development support. ▸ Impact: Directly improve the lives of patients with serious chronic diseases — the work you do here matters. ## Who You Are We are looking for a compassionate, data-driven, and slightly rebellious leader who has found their calling at the intersection of healthcare and technology. You challenge the status quo, you obsess over patient outcomes, and you know that retention isn't just a metric — it's a reflection of whether patients are truly getting better. This is a challenging role that will involve a very steep learning curve. As with any innovation, a degree of organized chaos is expected. Changing the culture of healthcare is hard. It will often feel like it is "us against the world," but you will be in good company. You bring your energy and passion. We will bring intensive mentorship and the resources to help you build something extraordinary. With Ansible Health, you're not just part of a team; you're part of a revolution. If you're ready to contribute to a healthier future, we'd love to hear from you. ## Equal Opportunity Statement AnsibleHealth Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. If you require an accommodation during the application process under the Americans with Disabilities Act or similar law, please contact HR. ## About AnsibleHealth Inc. ## Company Overview - **One-liner**: AnsibleHealth is a virtual doctor-led medical practice focused on improving the quality of life for patients with chronic obstructive pulmonary disease (COPD), congestive heart failure (CHF), and other heart-related conditions through technology-enabled home-based care. - **Entity Type**: Private (venture-backed, early-stage) - **Headquarters**: Mountain View, California, United States - **Founded**: 2021 - **Founders**: Ming Jack Po (CEO) ## Core Business - **Primary industry**: Hospitals and Health Care (virtual pulmonary rehabilitation and chronic disease management) - **Target customers**: B2C – patients with COPD, CHF, and related chronic conditions; accepts Medicare, Medicaid, and most major insurance plans; also serves self-pay patients. - **Mission / purpose**: “Improving COPD patient’s quality of life with technology, data, and medical expertise” (source: [about page](https://www.ansiblehealth.com/about-us)) ## Products & Services - **Virtual Pulmonologist Visits**: Remote consultations with pulmonary specialists for diagnosis and ongoing care. - **Virtual Pulmonary Rehabilitation**: Structured exercise therapy, education, and coaching delivered from home. - **Remote Patient Monitoring**: Continuous tracking of symptoms, vitals, and activity via connected devices. - **Ansible Chat**: Bi-weekly peer support program for patients, featuring guest experts. - **Smoking Cessation Support**: Counseling and resources integrated into the care plan. - **Chronic Care Management**: Ongoing coordination with patients’ existing providers. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed - **Key Metric**: Total funding not publicly disclosed; known investors include **Breyer Capital, B Capital, Gaingels, AlleyCorp, and First Round Capital** (source: [CB Insights](https://www.cbinsights.com/company/ansible-health)). LinkedIn reports a “Seed Round – 1 investor” (source: [LinkedIn](https://www.linkedin.com/company/ansiblehealth)). - **Notable Investors / Partners**: Breyer Capital, B Capital, Gaingels, AlleyCorp, First Round Capital (source: [CB Insights](https://www.cbinsights.com/company/ansible-health)). Also partners with top hospitals (source: [website](https://www.ansiblehealth.com/)). - **Growth Signals**: - 28 employees (+62.1% year-over-year) (source: [LinkedIn](https://www.linkedin.com/company/ansiblehealth)) - Now seeing Medicare and self-pay patients in all 50+1 states; expanding commercial and Medicare Advantage plans (source: [website](https://www.ansiblehealth.com/)) - Reported clinical outcomes: 45% increase in sit-to-stand, 82% decrease in emergency room usage and hospitalization, 90% of patients with improved symptoms (source: [website](https://www.ansiblehealth.com/)) ## Competitive Advantages - **Virtual-first, specialized model**: Focused exclusively on COPD/CHF with a dedicated multidisciplinary team (pulmonologists, respiratory therapists, exercise physiologists, care managers). - **Data-driven care**: Uses technology (remote monitoring, analytics) to personalize treatment and demonstrate measurable outcomes. - **Built by clinicians and engineers from top hospitals and tech companies** (ex-Googler, Columbia MD/PhD founder) (source: [LinkedIn](https://www.linkedin.com/company/ansiblehealth)). - **Insurance-integrated**: Partners with major insurers to minimize patient out-of-pocket costs; most patients have no co-pays. ## Strategic Focus - **Scale national coverage**: Expanding insurance partnerships and commercial plan acceptance. - **Deepen clinical outcomes**: Continuing to invest in technology and data to improve patient results and reduce hospitalizations. - **Grow the care team**: Actively hiring clinical and operational roles across the U.S. and Philippines (source: [jobs page](https://jobs.ashbyhq.com/ansiblehealth)). ## Why Work Here - **Remote-first culture**: “Join us. From anywhere.” – roles based in the U.S. and Philippines with flexible remote options (source: [about page](https://www.ansiblehealth.com/about-us)). - **Mission-driven**: Opportunity to directly improve the lives of patients with chronic conditions through innovative virtual care. - **Early-stage startup**: Chance to have high impact in a growing venture-backed company; tech stack includes Python, TensorFlow, PyTorch, Azure, Terraform, Looker, and more (source: [LinkedIn](https://www.linkedin.com/company/ansiblehealth)). - **Considerations**: Employer rating on LinkedIn is 2.7/5 (6 reviews) with lower scores for work-life balance and compensation (source: [LinkedIn](https://www.linkedin.com/company/ansiblehealth)). Candidates should weigh the mission and growth potential against the early-stage trade-offs. ## Sources 1. [ansiblehealth.com](https://www.ansiblehealth.com/) 2. [About Us page](https://www.ansiblehealth.com/about-us) 3. [LinkedIn Company Page](https://www.linkedin.com/company/ansiblehealth) 4. [CB Insights Profile](https://www.cbinsights.com/company/ansible-health) 5. [Ashby Jobs Page](https://jobs.ashbyhq.com/ansiblehealth) ## Other roles at AnsibleHealth Inc. - [Nurse Practitioner](https://feeny.ai/job/nurse-practitioner-ansiblehealth-inc-united-states-ckakw46jws1h) — United States - [QA / Test Engineer](https://feeny.ai/job/qa-test-engineer-ansiblehealth-inc-philippines-q1w0bxr8smgs) — Philippines - [Healthcare Technical Support](https://feeny.ai/job/healthcare-technical-support-ansiblehealth-inc-thailand-hm4sjx42jzzn) — Thailand - [Medical VA / Onboarding Specialist](https://feeny.ai/job/medical-va-onboarding-specialist-ansiblehealth-inc-philippines-0c0hpbw7gbap) — Philippines - [General Program Manager](https://feeny.ai/job/general-program-manager-ansiblehealth-inc-philippines-jenbyk9acwk9) — Philippines