--- title: 'Director of Engineering at Regal' canonical: 'https://feeny.ai/job/director-of-engineering-regal-new-york-tnedft9q73b0' type: 'job' last_seen: '2026-09-08' --- # Director of Engineering at Regal - **Company:** Regal - **Location:** New York, NY - **Compensation:** $250k–$280k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-06-11 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.lever.co/regal.ai/d684c6f0-be8d-44fd-8459-97880eccb6ba ## Job description ## ABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves: - Partnered with enterprise brands like Google, AAA, Ro, Coursera - Raised $82M (top tier investors including Emergence & Homebrew) - Completed 500M+ calls - Driven $7B revenue for customers - Scaled to $##M ARR - Built amazing NYC (Midtown) in office culture ## ABOUT THE ROLE: We're hiring a Director of Engineering to own two of our most technically challenging areas: the real-time systems that power every live call, and the applied AI research that determines how those calls sound and feel. You'll lead two teams: one responsible for the real-time call delivery infrastructure that handles every live voice interaction at scale, and one doing proprietary model work on the problems that matter most to voice quality, end-of-utterance detection, voice activity detection, answering machine detection, and STT accuracy. These are active, production-impacting problems, not research projects. This is the right role for someone comfortable at the intersection of applied AI and real-time systems, not a pure researcher, and not a pure product EM. You'll work closely with Regal's Staff+ AI Engineering lead as a peer and collaborator, and you'll have room to grow into broader engineering ownership as the team scales. ## RESPONSIBILITIES: - Lead and develop engineers across two teams, set expectations, support career growth, and run a tight hiring bar. You thrive on managing people and view it as a privilege - Own the technical roadmap for real-time call delivery and applied voice AI, in collaboration with Product, AI Engineering, and the broader eng leadership team - Drive the applied AI roadmap: improving how AI agents talk to humans (pace, timing, accuracy, and warmth) and the contact center AI capabilities that make agents more effective in production - Do whatever it takes to unblock your teams, whether that's changing a process, pair debugging, or cutting through cross-functional friction - Work closely with product and engineering leadership to drive innovation and collaboration - Maintain a strong peer relationship with Regal's AI Engineering lead, collaborative, not territorial. Applied model work intersects with research; managing that handoff well is part of the job. - Represent engineering in cross-functional conversations on voice quality, latency, and AI agent reliability - Be actively involved in hiring: sourcing, interviewing, and onboarding ## WHAT YOU'LL OWN: - Real-time call delivery: The systems that route, handle, and manage live voice calls. Telephony reliability, call delivery at scale. This team is the layer where every agent capability meets every customer. - Applied voice AI: Proprietary model work on the hardest voice quality problems: end-of-utterance (EOU) detection, voice activity detection (VAD), answering machine detection (AMD), STT accuracy, and p95 latency. Small team, high-leverage output. ## ABOUT YOU: - 8+ years of experience in software engineering, with meaningful time in systems where latency and reliability are first-class constraints - 4+ years in engineering management, including experience managing mid to senior level engineers - An entrepreneurial mindset, we're not looking for someone to run a playbook. We want you to help build it. - Excellent prioritization and AI systems leadership. Since Voice AI is inherently exploratory, you can effectively balance open-ended research against concrete production impact. You maximize output by integrating agentic coding tools directly into every workflow. - Comfortable operating at the boundary of research and engineering, you know how to take a model improvement and turn it into a production system, and vice versa - Strong communication skills, you can translate complex technical tradeoffs for product stakeholders and work effectively with researchers - Excellent judgment on prioritization, applied AI work is inherently exploratory; you know how to scope it against production impact ## NICE TO HAVE: - Hands-on experience with STT/TTS pipelines, voice activity detection, or telephony infrastructure - Prior work on latency-sensitive ML inference systems in production - Experience with LLM orchestration or agent evaluation frameworks - Familiarity with WebSockets, real-time audio, or WebRTC - Prior startup experience at the Series B–D stage ## BENEFITS/PERKS - We care about your health! - Medical, Dental, and Vision plans - 80% covered by the company - Flexible PTO & 11 paid holidays/year - We care about future you! - 401k Plan - Paid parental leave - Pre-tax commuter benefits - We care about connection! - In-office breakfast and snacks daily - Happy hours, team outings, & annual off-sites - Complete laptop workstation - & more to come! ## POSITION LOCATION & OFFICE DETAILS: This position is only available in New York City (HQ- Midtown). Hybrid roles are required in office T/W/TH and office optional M/F. *If you think you’re missing relevant experience but you’re hungry and a fast learner (and can prove it), we want to hear from you! ## About Regal ## Company Overview - **One-liner**: Regal provides an AI Agent Platform that enables enterprises to build, deploy, and manage voice AI agents for customer communication, sales, and support. - **Entity Type**: Private (Venture-backed; latest round in 2024) - **Headquarters**: New York, New York, United States - **Founded**: 2020 - **Founders**: Alex Levin (Co-Founder & CEO) ## Core Business - **Primary industry/industries**: AI Agent Platform, Customer Experience (CX) Software, Contact Center Technology - **Target customers**: B2B, Enterprise (focus on consumer-facing businesses like insurance, financial services, telecom, and retail) - **Mission or purpose statement**: To help enterprises use AI Agents to transform their customer communications so they can always talk with the right customer with the right message at the right time [regal.ai](https://www.regal.ai/about). ## Products & Services - **Voice AI Agent Platform**: A platform to build, test, deploy, and monitor autonomous AI voice agents. Features include low-latency, natural conversation (interruptions, topic changes), multi-language support (30+ languages), real-time personalization using first-party CRM data, drag-and-drop orchestration, A/B testing, conversation intelligence, and automated QA. Integrates with 40+ CCaaS and CRM systems [regal.ai](https://www.regal.ai/). ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: Total Funding of **$82.1M** across three rounds: - Seed Round (2021): $3.6M - Series A (September 2022): $38.5M led by Emergence Capital - Venture Round (October 2024): $40.0M led by Emergence Capital - **Annual Revenue**: $3M (as of latest data) [linkedin.com](https://linkedin.com/company/regal-ai-official). - **Notable Investors/Partners**: Emergence Capital (lead investor), with 6+ total investors across rounds. - **Growth Signals**: - **80 employees** (+36.1% YoY growth) - Claims to have driven **$5B in cumulative revenue** for customers through improved acquisition, sales, and retention [regal.ai](https://www.regal.ai/about). - Millions of consumers engage with brands through Regal monthly. - Workforce distributed across 7 countries (US, Spain, Hungary, Romania, UK). ## Competitive Advantages - **AI Voice Quality & Latency**: Emphasizes raising the bar on AI voice quality, latency, and logic with optimized infrastructure and custom agent styles. - **Omniscient Agents**: Agents are context-aware, using real-time customer data, internal knowledge, and workflows to personalize every conversation. - **Enterprise-Grade Security**: Agreements with LLM partners prevent training on customer data or storing it. - **Full-Service Implementation**: A "Forward Deployed Engineering" team manages the full implementation and customization for each enterprise client. - **Built for Contact Centers**: Founded by contact center operators, the platform is designed specifically for the high-stakes, high-volume needs of enterprise support and sales. ## Strategic Focus - **Agentic AI**: Committed to continued investment in Agentic AI to drive more high-touch, cost-efficient customer interactions. The company believes that by 2035, the majority of customer interactions will be handled by AI Agents [regal.ai](https://www.regal.ai/about). - **Product-Led Growth**: Focus on making it easy for enterprises to get started with one AI Agent and scale to power an entire contact center. - **Continuous Improvement**: Emphasizes a culture of A/B testing and data-backed iteration to improve agent performance in production. ## Why Work Here - **Culture & Values**: Described as fast-moving, high-ownership, and data-backed. Core values include customer obsession, fast execution, a growth mindset, and decisions rooted in data [builtin.com](https://builtin.com/company/regalio/faq/workplace-perception). - **Work Model**: **Hybrid** — employees work from the Midtown Manhattan office on Tuesdays, Wednesdays, and Thursdays. Mondays and Fridays are optional work-from-home days. - **Career Growth**: Roles emphasize ownership and rapid learning. Employees have access to demos, tech talks, progression frameworks, and cross-functional exposure. The small team structure allows individuals to ship quickly and take on broad responsibility. - **Team & Leadership**: Colleagues are characterized as smart, collaborative, and supportive. Leadership is accessible, and there are visible recognition rituals (all-hands shoutouts, CEO "Weekly Wins," kudos channels). - **Benefits & Perks**: Company-covered medical, dental, and vision at 80%, flexible PTO, paid parental leave, 401(k), commuter benefits, in-office meals/snacks, team outings, annual offsites, and continuing-education stipends. - **Employee Rating**: 4.1/5.0 on LinkedIn (51 reviews) with strong scores across Work-Life (4.1), Compensation (4.0), Culture (4.1), and Career (4.0) [linkedin.com](https://linkedin.com/company/regal-ai-official). ## Sources 1. [regal.ai - About](https://www.regal.ai/about) 2. [regal.ai - Product](https://www.regal.ai/) 3. [LinkedIn Company Page](https://linkedin.com/company/regal-ai-official) 4. [Built In Company Profile](https://builtin.com/company/regalio/faq/workplace-perception) 5. 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