---
title: 'Director of FP&A at UJET'
canonical: 'https://feeny.ai/job/director-of-fp-a-ujet-austin-ysb7ffefwc5j'
type: 'job'
last_seen: '2026-09-08'
---

# Director of FP&A at UJET

- **Company:** UJET
- **Location:** Austin, TX
- **Posted:** 2026-08-31
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/ujet/jobs/4729024005

## Job description

## About Us

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

Learn more at [www.ujet.cx](http://www.ujet.cx/).

The Opportunity

We are looking for a hands-on Director of FP&A to lead our financial planning and analysis function as UJET scales its AI-powered contact center platform. Partnering with the CFO and other leaders throughout the organization, you will help drive financial performance by overseeing budget development, forecasting, spend management, business partnerships and investor reporting.  This role serves as a key strategic partner to UJET leadership, bridging financial forecasts with operational reality to ensure data-driven decision-making, commercial efficiency, and alignment to long-term strategic financial goals and value creation.

## Responsibilities

- Lead the optimization of our financial planning architecture, replacing manual/spreadsheet-heavy processes with scalable, automated workflows and the utilization of FP&A software and implementation of new AI-native solutions.
- Support commercial strategy through advanced financial modeling of go-to-market efficiency, customer acquisition, and pricing / discount governance.
- Partner with Revenue Operations, Marketing, and Go-To-Market (GTM) teams to analyze and report on SaaS metrics (LTV/CAC, CAC payback, retention, ARR cohort analysis, pipeline throughput, product profitability and overall GTM team efficiency).
- Assist in capital strategy and execution, including investor communications, preparing Board reporting packages, supporting debt or equity financing activities through diligence processes,, and conducting financial due diligence on strategic M&A targets.
- Drive enterprise efficiency across the business by optimizing software, cloud and AI stack investments, and refining human capital and other OpEx spend to expand net margins.
- Establish, track and report on key operational performance metrics while translating financial data into actionable insights for leadership and Board of Directors.
- Collaborate with the accounting team to ensure an accurate and efficient monthly close process.
- Act as a strategic change agent to bridge Finance, GTM, and RevOps workflows; establishing consistent data governance and shared accountability for core SaaS metrics.
- Standardize and document financial operating procedures (SOPs) to eliminate "tribal knowledge" and ensure scalability as UJET grows.

## Minimum Requirements

- Progressive FP&A experience, at the Director or Manager level, within an enterprise SaaS, AI or B2B software organization.
- Direct experience with advanced financial planning, forecasting cycles, and strategic GTM operational analysis.
- Demonstrated mastery of SaaS financial metrics (LTV, CAC, ARR, NRR, GRR, Product Margins, Bookings, Billings, ARR, Revenue Recognition) and advanced quantitative financial modeling.
- Hands-on experience leading finance systems transformations (e.g., implementing/overhauling Planful, NetSuite, or data warehouses) in a high-growth environment. Not just a maintenance role but a proactive process and systems architect.
- Currently living in the Austin Metropolitan area with the expectation of collaboration in-office 2x weekly; relocation will not be considered.

Desired Qualifications

- BBA in Finance, Business, Accounting or equivalent. CPA, CFA, and/or MBA a plus.
- Domain expertise within CCaaS, SaaS, or AI enterprise software operating and financial models.
- Experience deploying predictive AI workflows and automation into internal FP&A and finance operations that have driven efficiency gains.
- Prior experience managing finance structures through growth inflections from mid-scale ARR to enterprise scale, specifically where processes were immature or needing re-design.

Annual US Hiring Range: $170,000 - $200,000

*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.

Why UJET?

- Impactful Work: Be at the forefront of innovation, directly shaping the future of customer experience.
- Dynamic Culture: Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.
- Comprehensive Benefits: Medical, dental, vision, 401(k) plan, wellness benefits, and more.

UJET is an Equal Opportunity Employer

UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compliance Responsibilities

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

AI Use in Our Hiring Process

UJET uses artificial intelligence (AI) technology to assist with the initial review and filtering of job applications against the qualifications listed in this posting. AI does not make hiring decisions, does not conduct interviews, and has no authority to reject or advance a candidate on its own. All application review decisions, candidate screening, and interviews are conducted by members of our human recruiting and hiring teams.

Reasonable Accommodation

If you would like to request a reasonable accommodation as part of the application process, including an alternative to AI-assisted screening, please contact peopleteam@ujet.cx.

Work Authorization & Sponsorship

Applicants must be legally authorized to work in the country in which this position is located, without the need for current or future employer-sponsored visa sponsorship. UJET does not sponsor employment visas for this role.

## About UJET

## Company Overview
- **One-liner**: UJET is an AI-powered, cloud-native Contact Center as a Service (CCaaS) platform that unifies voice, digital, and self-service channels to deliver modern, secure customer experiences.
- **Entity Type**: Private (Series B; total funding of $176.6M across 4 rounds [LinkedIn](https://www.linkedin.com/company/ujetcx))
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2015
- **Founders**: Anand Janefalkar [careers page](https://click.ujet.co/careers)

## Core Business
- **Primary industry**: Cloud Contact Center Software (CCaaS), AI-powered Customer Experience (CX)
- **Target customers**: B2B – enterprises and mid-market organizations across North America, EMEA, and APAC
- **Mission / purpose**: “Redefining contact centers with an AI-powered, cloud-native platform designed for the future” – empowering agents and optimizing customer journeys while protecting data privacy [careers page](https://click.ujet.co/careers)

## Products & Services
- **UJET Platform (CCaaS + WFM)**: Unified contact center solution integrating voice, chat, mobile in-app support, and SMS – with AI-driven routing, unified agent desktop, real-time supervisor tools, and workforce management. CRM-first architecture that stores no PII [ujet.cx](https://ujet.cx/).
- **Spiral by UJET (Conversational Analytics)**: AI agent that analyzes 100% of conversations (voice, chat, email) to auto-generate taxonomies, surface root causes, detect emerging issues, and recommend agent best practices [ujet.cx](https://ujet.cx/).
- **AXO (Agentic Experience Orchestration)**: Persistent AI layer that integrates enterprise data and systems, providing next-best-action guidance, real-time coaching, and automated workflow execution [ujet.cx](https://ujet.cx/).
- **AI Virtual Agents & Agent Assist**: Generative AI virtual agents for self-service with context-preserving escalation; real-time agent assist with suggested responses and coaching [ujet.cx](https://ujet.cx/).
- **Integrations**: Native connectors to Salesforce, Zendesk, Microsoft Dynamics, and custom CRMs; partnership ecosystem for WEM, outbound dialing, quality management, and BI [ujet.cx](https://ujet.cx/).

## Market Standing
- **Valuation**: Not disclosed
- **Key Metrics**: Annual revenue reported as $4.1M on LinkedIn; total funding $176.6M (Series B led by Citi Ventures with returning investors Kleiner Perkins and DCM, plus later investment from Google Ventures) [LinkedIn](https://www.linkedin.com/company/ujetcx), [careers page](https://click.ujet.co/careers)
- **Notable Investors**: Citi Ventures, Kleiner Perkins, DCM, Google Ventures [careers page](https://click.ujet.co/careers)
- **Growth Signals**:
  - Headcount of 207 employees (+8% YoY) [LinkedIn](https://www.linkedin.com/company/ujetcx)
  - Scalable the largest single-tenant cloud instance to 28k users in three weeks [careers page](https://click.ujet.co/careers)
  - Expanded Google Cloud partnership to build AI-powered CCaaS on GCP with Vertex AI & CCAI [careers page](https://click.ujet.co/careers)
  - Acquired Spiral to become an AI-first company [careers page](https://click.ujet.co/careers)
  - Recognized as G2 Leader (Winter 2026), Best Usability (Fall 2025), and Users Love Us multiple years [careers page](https://click.ujet.co/careers)

## Competitive Advantages
- **CRM-first, PII-free architecture**: No PII stored, differentiating on security and compliance (SOC 2, HIPAA, PCI) – “Security built into our DNA” [ujet.cx](https://ujet.cx/).
- **100% conversation analysis** with autonomous taxonomy generation (vs. industry-standard 3-5% sampling) [ujet.cx](https://ujet.cx/).
- **Multi-modal, mobile-native support**: In-app voice, video, screen sharing, and biometric authentication – built for the smartphone era [ujet.cx](https://ujet.cx/).
- **Scalability & reliability**: Proven ability to deploy the world’s largest single-tenant cloud instance rapidly [careers page](https://click.ujet.co/careers).

## Strategic Focus
- **AI-first transformation**: Deep integration of generative AI (via Spiral acquisition and Google Cloud partnership) across all platform layers – virtual agents, agent assist, and analytics [careers page](https://click.ujet.co/careers).
- **Ecosystem expansion**: Partnerships with Avant, Intelisys, Telarus to reach mainstream contact center market; deep Google Cloud collaboration [careers page](https://click.ujet.co/careers).
- **Global growth**: Operations in 16 countries including Portugal, South Korea, Bangladesh, Ireland, Philippines, with offices in San Francisco, Austin, London, Seoul, and Porto [LinkedIn](https://www.linkedin.com/company/ujetcx), [Built In](https://builtin.com/company/ujetcx).

## Why Work Here
- **Culture**: “Ideas move fast, egos stay small” – collaborative, innovation-driven, and customer-focused environment [careers page](https://click.ujet.co/careers).
- **Remote-first**: Global remote-first team with optional in-person hub spaces in San Francisco, Austin, Los Angeles, London, Seoul, and Porto [careers page](https://click.ujet.co/careers), [Built In](https://builtin.com/company/ujetcx).
- **Compensation & benefits**: Competitive salary, equity, 401K, rich medical/dental/vision plans, 12 weeks paid parental leave, flexible discretionary time off, fertility benefits, mobile phone discount [careers page](https://click.ujet.co/careers), [Built In](https://builtin.com/company/ujetcx).
- **Engineering culture**: “Impact, Rewarded” – emphasis on building technology that strengthens customer-business connections; open roles include AI Software Engineer, Senior Manager Core Infrastructure, Senior Site Reliability Engineer [Greenhouse](http://job-boards.greenhouse.io/ujet).

## Sources
1. [ujet.cx](https://ujet.cx/)
2. [careers page](https://click.ujet.co/careers)
3. [Greenhouse jobs](http://job-boards.greenhouse.io/ujet)
4. [LinkedIn](https://www.linkedin.com/company/ujetcx)
5. [Built In](https://builtin.com/company/ujetcx)

## Other roles at UJET

- [Software Engineer - Full Stack](https://feeny.ai/job/software-engineer-full-stack-ujet-seoul-wkg49xvkfeja) — Seoul, South Korea
- [Senior Site Reliability Engineer (SRE)](https://feeny.ai/job/senior-site-reliability-engineer-sre-ujet-seoul-8fhg3k83rc36) — Seoul, South Korea
- [Full Stack Engineer, AI Platform](https://feeny.ai/job/full-stack-engineer-ai-platform-ujet-united-states-zp8g22xxcs0f) — United States
- [AI Data Engineer](https://feeny.ai/job/ai-data-engineer-ujet-los-angeles-nh7597ek3ck0) — Los Angeles, CA
- [Senior Manager, Core Infrastructure](https://feeny.ai/job/senior-manager-core-infrastructure-ujet-united-states-s9pqbkyb5h4w) — United States
- [General Application](https://feeny.ai/job/general-application-ujet-austin-eqfdtxr7m896) — Austin, TX / Los Angeles, CA / Porto, Portugal / Canada / United States / San Francisco, CA / Seoul, South Korea
- [Director of FP&A](https://feeny.ai/job/director-of-fp-a-fuse-san-leandro-56v7ks20e7mg) — San Leandro, CA
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