---
title: 'Director of Home Delivery at Thuma'
canonical: 'https://feeny.ai/job/director-of-home-delivery-thuma-san-francisco-03z7znb4fyhj'
type: 'job'
last_seen: '2026-10-25'
---

# Director of Home Delivery at Thuma

- **Company:** Thuma
- **Location:** San Francisco, CA
- **Compensation:** $150k–$185k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-25
- **Apply:** https://jobs.lever.co/thuma/9f2a200e-f02b-4fff-9548-d9ce4ac1a1aa

## Job description

The Thuma team is seeking a Director of Home Delivery to lead our White Glove delivery experience, outbound delivery network and carrier strategy across parcel and freight carriers. This role serves as the owner of Thuma's outbound logistics function, responsible for managing all outbound carrier relationships, negotiating best-in-market rates and service agreements, designing and scaling our delivery network, and ensuring every delivery reflects the quality and care customers expect from Thuma. The ideal candidate combines deep outbound logistics expertise with strong commercial instincts and a genuine passion for the customer delivery experience. They are equally comfortable negotiating a national carrier agreement, building a cost-per-order model, redesigning a middle-mile lane network, and raising the bar on what an in-home delivery should feel like. They understand that for a premium furniture brand, delivery is the final, and often most memorable, expression of the customer experience.. This leader will manage a team and will partner closely with Distribution and Delivery leadership, Fulfillment Operations, Customer Experience, Finance, Retail, and Executive Leadership to reduce cost while elevating delivery quality. Thuma's Headquarters is based in the historic Presidio neighborhood of San Francisco.

You Will

- Own the strategy, performance, and cost of Thuma's outbound logistics network across Parcel, Freight, and White Glove delivery.
- Manage executive-level relationships with all outbound carrier partners and lead Quarterly Business Reviews, holding partners accountable to performance standards.
- Champion the customer delivery experience to achieve oasis at all touchpoints
- Customer Experience to set delivery SOPs and resolve root causes of delivery issues.
- Lead all carrier negotiations, RFPs, and contract renewals, securing the best combination of cost, capacity, and quality in the market.
- Own outbound cost targets, reducing shipping costs as a percentage of revenue while maintaining or improving delivery quality.
- Own outbound KPIs, including delivery quality, damage rates, transit time, cost per order, SLA performance, and delivery satisfaction.
- Design and expand the delivery network: evaluate, onboard, and scale new carriers and capabilities to support growth.
- Drive middle-mile optimization through lane consolidation, multi-stop routing, and carrier mix on our highest-volume lanes.
- Lead transit damage reduction, partnering with Packaging, Product, and carriers on lasting solutions for damage-prone SKUs.
- Leverage TMS, AI, and automation tools to optimize rating, routing, reporting, and operational workflows.
- Own outbound quality and spend reporting with executive-ready commentary on trends, risks, and opportunities.
- Build, coach, and develop a high-performing outbound logistics team as Thuma scales.
- Foster a culture of ownership, cost discipline, analytical rigor, and continuous improvement.

This Might Describe You

- 10+ years of outbound logistics, transportation, or supply chain experience, with significant experience in big-and-bulky home furnishings delivery required.
- Direct experience building or managing a white glove, final-mile delivery network across multiple markets and providers.
- 4+ years of people leadership experience, including coaching and developing managers.
- A proven negotiator with a track record of leading carrier RFPs, rate negotiations, and contract renewals that reduced cost while improving service.
- Experience owning annual transportation budgets with clear accountability for cost and quality outcomes.
- Deep knowledge of parcel, LTL and middle-mile freight, and final-mile delivery economics, including surcharge structures, dimensional pricing, and accessorial management.
- Exceptional analytical skills; advanced in Excel and fluent in reporting and BI tools, with the ability to build models and translate data into decisions.
- Experience with AI and automation tools applied to logistics workflows is a strong plus.
- A keen eye for the customer: you understand what a great delivery experience looks like in the home and how it builds brand loyalty.
- Strong communication and executive presentation skills, with experience influencing senior leadership and cross-functional partners.
- Direct-to-consumer, premium, or design-led brand experience preferred.
- Willingness to travel to carrier facilities, distribution centers, and delivery markets at least every other month or as needed.

## Why Join Us

- 401(k): Participation in our 401(k) program with company matching up to 6% of your contributions.
- Benefits*: Comprehensive medical, dental, and vision coverage with generous employer contributions, 100% paid parental leave, and company-sponsored One Medical and WellHub memberships.
- Equity: Participation in employee stock option plan.
- Flexible by Design: We operate with a high-performance mindset, paired with thoughtful flexibility—flexible hours, flexible PTO, and a hybrid approach that supports both focus and balance.
- Time to Recharge: Enjoy 13 company holidays each year to rest, reset, and celebrate what matters most.
- Employee Discount**: 40% off almost all Thuma products.
- Cell Phone Stipend: $100 per month to support work-related phone use.
- Commute Reimbursement: Up to $150 per month for commuting to our office.
- Room Upgrade: A complimentary product credit upon joining, valued at up to $3,000.

** Some exclusions may apply

- Eligibility for compensation, benefits, and perks may vary based on employment status (e.g., full-time, part-time, temporary), work schedule, and applicable holiday policies, and are subject to the terms of the relevant plans and company guidelines.

## Who We Are

Thuma is a modern design company specializing in furniture and home goods. We believe simplicity is the ultimate luxury. That the details matter. And that good design is good hospitality. We recognize that people come with a wealth of knowledge and are talented beyond the scope of a functional role. If this sounds like you, we encourage you to apply even if your experience doesn’t precisely match our job description. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn. Thuma is dedicated to going above and beyond to bring people with diverse perspectives and unique experiences together to do great work. We strive to create a sense of belonging by creating an inclusive culture where everyone can be their authentic self and by treating each and every team member with kindness, equity, and respect, always.

## About Thuma

## Company Overview
- **One-liner**: Thuma designs and manufactures modern, minimalist wood furniture for the bedroom and living room, using traditional Japanese joinery for a hardware-free, durable build.
- **Entity Type**: Private (Seed stage – raised a seed round in 2019 from one undisclosed investor)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2017
- **Founders**: Douglas Shumway (Co-Founder, Chief Product Officer) – full founding team not publicly listed

## Core Business
- **Primary industry**: Retail (direct-to-consumer furniture)
- **Target customers**: B2C – consumers seeking high-quality, sustainable, and minimalist home furnishings
- **Mission / purpose**: “We believe simplicity is the ultimate luxury. That the details matter. And that good design is good hospitality.” – Thuma’s design philosophy centers on stripping away the non-essential to enrich life at home.

## Products & Services
- **The Bedroom Collection**: Platform bed frames (signature Japanese joinery, no tools required), headboards, nightstands, and modular dressers with nesting drawers. Solid wood, sustainable materials.
- **The Living Room Collection**: Sofas (Essential Sofa in 72”, 84”, 96” widths), coffee tables, and complementary pieces. In stock and ready to ship.
- **White Glove Delivery**: Unlimited white-glove delivery available in the contiguous US for larger items.
- **In-Store Experience**: Flagship stores in New York (99 Wooster St), Los Angeles, and San Francisco (1169 Gorgas Ave) offering virtual and in-person appointments with a Concierge team.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**:
  - **Annual Revenue**: Not publicly available
  - **Total Funding**: Seed round (2019) – amount undisclosed, 1 investor
  - **Headcount**: 118 employees (as of latest data) – +13.9% YoY growth (+17 people)
- **Notable Investors / Partners**: Seed investor not named; no major strategic partners publicly listed
- **Growth Signals**:
  - 118 employees, up 13.9% year-over-year
  - 16 active job postings (+166% YoY increase in postings)
  - Expansion into living room category (sofas, coffee tables)
  - Three flagship retail locations opened (NYC, LA, SF)
  - Strong LinkedIn follower growth (+30.4% YoY)

## Competitive Advantages
- **Hardware-free joinery**: Uses traditional Japanese wood joinery, eliminating metal fasteners – a distinctive differentiator in the furniture market.
- **Sustainable & minimalist design**: Focus on solid wood, natural materials, and timeless aesthetics that appeal to eco-conscious, design-oriented consumers.
- **Omnichannel presence**: Direct-to-consumer e-commerce complemented by physical flagship stores that function as brand experiences.
- **Enduring quality**: Emphasis on pieces “intended to be enjoyed each day for a lifetime,” reducing replacement cycles.

## Strategic Focus
- **Category expansion**: Moving beyond bedroom into living room furniture (sofas, coffee tables, modular dressers).
- **Retail footprint**: Investing in flagship stores to build brand hospitality and customer experience.
- **Omnichannel growth**: Balancing online DTC with in-person appointments and white-glove delivery.
- **Sustained hiring**: Significant increase in job postings (16 open roles), particularly in design, operations, and customer experience.

## Why Work Here
- **Culture**: Design-led, values-driven company that prizes simplicity, craftsmanship, and hospitality. “Good design is good hospitality.”
- **Work policy**: Hybrid – some roles are on-site in San Francisco or New York, others offer remote flexibility. The San Francisco HQ is an on-site workspace.
- **Perks & benefits**:
  - Employee discount
  - Dental insurance
  - Free snacks and drinks
  - 401(K) plan
  - Generous PTO and paid holidays
- **Team composition**: Largest departments are Design (16%), Operations (15%), Marketing (14%). Technical roles are a smaller share (4%).
- **Growth opportunities**: Rapidly scaling company with a 13.9% headcount increase and 166% more job postings year-over-year – suggests strong upward mobility.

## Sources
1. [Thuma – Lever careers page](https://jobs.lever.co/thuma)
2. [Thuma official website](https://www.thuma.co/)
3. [Thuma About page](https://www.thuma.co/pages/about)
4. [Thuma LinkedIn company page](https://www.linkedin.com/company/thuma)
5. [Built In SF – Thuma company profile](https://www.builtinsf.com/company/thuma)

## Other roles at Thuma

- [Construction Manager, Retail](https://feeny.ai/job/construction-manager-retail-thuma-san-francisco-6df1ys0jnav7) — San Francisco, CA
- [Buyer](https://feeny.ai/job/buyer-thuma-san-francisco-nwewkpyndx8r) — San Francisco, CA
- [Senior Retail Operations Manager, Training & Education](https://feeny.ai/job/senior-retail-operations-manager-training-education-thuma-san-francisco-x43w7jpxj4j0) — San Francisco, CA
- [Product Development Manager](https://feeny.ai/job/product-development-manager-thuma-san-francisco-e04m4dvjdzkw) — San Francisco, CA
- [Store Manager](https://feeny.ai/job/store-manager-thuma-san-francisco-2xahm46p6apk) — San Francisco, CA
- [Lifecycle Marketing Specialist](https://feeny.ai/job/lifecycle-marketing-specialist-thuma-san-francisco-wed2nyftn3wn) — San Francisco, CA
- [Retail Recruiter / Talent Acquisition Lead, Stores](https://feeny.ai/job/retail-recruiter-talent-acquisition-lead-stores-thuma-san-francisco-kw679psfmaky) — San Francisco, CA
- [Director, Retail Development](https://feeny.ai/job/director-retail-development-thuma-san-francisco-pc3r8t0bke1v) — San Francisco, CA
- [Junior Copywriter](https://feeny.ai/job/junior-copywriter-thuma-san-francisco-t1e1jec6y1bc) — San Francisco, CA
- [Store Manager](https://feeny.ai/job/store-manager-thuma-washington-tfk5b23v3gqe) — Washington, DC