---
title: 'Director of HR Operations at Emburse'
canonical: 'https://feeny.ai/job/director-of-hr-operations-emburse-addison-x7j9chkqz95a'
type: 'job'
last_seen: '2026-09-07'
---

# Director of HR Operations at Emburse

- **Company:** Emburse
- **Location:** Addison, TX
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/emburse/2aa442cf-9a63-471e-8cc2-263b7a952c91

## Job description

The Director of HR Operations will build and lead a scalable HR operations function that delivers consistent, responsive, and compliant support across the employee lifecycle. As a member of the HR Leadership Team, the incumbent will manage a team of HR Generalists and own employee performance, compliance, be a strategic partner to other HR Centers of Excellence (COEs) including Total Rewards, Learning, and Talent Acquisition. The role will also own HRIS strategy and governance, people metrics, executive and Board reporting, the strategic HR project portfolio, and the HR team budget. The ideal candidate is a builder and operator who can translate business priorities into practical and forward-looking systems, service standards, insights, and disciplined execution in a fast-paced, changing environment.

Location:                     Dallas, Texas or Toronto, Ontario Reports to:                  Chief HR Officer Key Relationships:      Executive Leadership Team, Finance, Legal, IT, HR Business Partners, and HR Centers of  Excellence Direct Reports:            HR Generalist Team, HR Manager, and HRIS Analyst

Primary Responsibilities Build, lead, coach, and develop a high-performing, modern HR operations team with clear roles, service standards, decision rights, and accountability. Design and launch an HR tools that leverage technology to support and provide answers to employees through disciplined intake, triage, escalation, and knowledge management. Own employee performance including employee-relations, investigations, manager guidance, documentation, escalation protocols, and trend analysis in partnership with Legal and the HR Business Partners. Lead HR compliance and policy administration, including required records, audits, controls, training, and consistent practices across applicable geographies. Own HRIS strategy, governance, data integrity, security, integrations, releases, vendors, and the roadmap for scalable employee and manager self-service. Establish HR metrics and dashboards that measure employee performance, workforce trends, operational effectiveness, risk, and progress against People priorities and do so in a way that is fully connected to Emburse’s business strategy. Own and develop the HR Global Capabilities Center in India which will provide transactional support to the entire HR team and also support India team operations. Prepare clear, decision-oriented workforce reporting and insights for the executive team, Board of Directors, and other key stakeholders. Own the HR project portfolio and integrated plan from a strategic lens, aligning priorities, resources, dependencies, risks, milestones, and communications. Oversee the HR team budget and collaborate across the HR team on costs, spend, and forecast, in collaboration with the Finance & Accounting teams. Drive continuous improvement across employee-lifecycle processes through standardization, automation, AI-enabled workflows, change management, and strong cross-functional partnership. Partner closely with the HR COEs and HR Business Partners to provide guidance in key areas of expertise and to operationalize projects and programs across the enterprise.

## Requirements & Experience

Bachelor’s degree in Human Resources, Business Administration, or a related field. Seven or more years of progressive HR experience, including leadership of HR operations, shared services,     or a comparable function. Demonstrated success building or scaling global HR operations, an HR help desk, or an employee-support       center. Deep knowledge of employee relations, investigations, policy administration, employment compliance, and       risk management. Experience owning an HRIS roadmap, data governance, integrations, security, reporting, and vendor     management. Experience using UKG or other similar HRIS system required. Ability to define meaningful HR metrics and translate workforce data into concise executive and Board-level reporting. Strong program and portfolio-management experience, including prioritization, dependency management, and cross-functional execution. Financial acumen and experience managing budgets, forecasts, vendor contracts, and investment tradeoffs. Experience in a high-growth SaaS, technology, consulting, or Private Equity-backed environment preferred. Experience applying automation and AI to improve HR service delivery, data quality, employee experience, and productivity.

Characteristics & Attributes Builder’s mindset with the ability to create structure, operating discipline, and scalable processes. Strategic operator who remains close to execution and follows through on commitments. Service-oriented leader with sound judgment who balances employee experience, business needs, and risk. Data-driven systems thinker and clear communicator who develops strong, accountable teams.

## About Emburse

## Company Overview
- **One-liner**: Emburse provides an AI-powered, end-to-end travel and expense management platform that simplifies spending, compliance, and financial workflows for organizations of all sizes.
- **Entity Type**: Private (acquired by Chrome River Technologies in 2019; backed by K1 Investment Management and Y Combinator)
- **Headquarters**: Dallas, Texas, United States
- **Founded**: 2015
- **Founders**: Not publicly listed on primary sources; the company was formed through the acquisition and consolidation of multiple expense management platforms (including Abacus, Captio, Certify, Chrome River, Nexonia, and Tallie)

## Core Business
- **Primary Industry**: Software Development / Fintech – Travel and Expense Management
- **Target Customers**: B2B – Global enterprises, mid-sized businesses, SMBs, public sector agencies, and nonprofits
- **Mission**: "To deliver the greatest business value for our customers and make the lives of professionals easier through innovative expense management, business travel, accounts payable, and payment solutions." [emburse.com](https://www.emburse.com/company/about-emburse)

## Products & Services
- **Emburse Travel**: Mobile-first travel booking and management tool that integrates with expense tracking for real-time visibility and compliance.
- **Emburse Expense**: AI-driven expense management that automatically captures, categorizes, and validates spend in real time before reports are submitted.
- **Emburse AP Automation**: Accounts payable automation for invoicing and payments, reducing manual data entry and processing time.
- **Emburse Payments**: Streamlined payment solutions integrated with the expense and AP workflow.
- **Emburse AI**: Purpose-built AI layer that provides real-time visibility and control, enforces policy pre-submission, and adapts to global tax and currency rules.
- **Emburse Integrations**: Connects with hundreds of third-party technology solutions (ERP, CRM, HRIS) and travel providers. [emburse.com](https://www.emburse.com/company/about-emburse)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Annual Revenue of **$166.1 million** (latest estimate). Total Funding of **$4.4 million** (seed and private equity). [LinkedIn](https://linkedin.com/company/emburse)
- **Notable Investors/Partners**: K1 Investment Management (lead private equity investor, 2019), Y Combinator (seed stage). Key partners include hundreds of travel and technology providers.
- **Growth Signals**: Headcount of 611 employees (+7.1% YoY). Over **12 million professionals** in **200 countries** use the platform. Serves **over 15,000 organizations**. Acquired multiple companies to build its suite: Certify, Nexonia, Captio, TripBAM, Roadmap, and Data Visualization Intelligence. [emburse.com](https://www.emburse.com/company/about-emburse) [LinkedIn](https://linkedin.com/company/emburse)

## Competitive Advantages
- **Unified Platform**: Combines travel, expense, AP, and payments on a single AI-powered platform, creating a comprehensive spend management solution.
- **Global Scale**: Available in 180 currencies and used across 200 countries, with deep compliance for international tax and currency rules.
- **Acquisition Strategy**: Built a best-in-class suite by acquiring and integrating multiple market-leading expense management tools (Certify, Chrome River, Nexonia, Tallie, Abacus), creating a broad customer base and deep feature set.
- **AI-First Approach**: Purpose-built AI enforces policy, automates categorization, and provides real-time insights, reducing manual work for finance teams.

## Strategic Focus
- **AI-Powered Automation**: Deepening AI capabilities to drive further automation and intelligence across the entire spend lifecycle.
- **Platform Consolidation**: Continuing to unify the acquired product portfolio into a single seamless experience.
- **Global Expansion**: Growing presence in EMEA, APAC, and other international markets (with offices in Spain, UK, Australia, Canada, India).
- **Enterprise & Mid-Market Penetration**: Targeting CFOs, travel managers, and finance teams at larger organizations seeking strategic spend control.

## Why Work Here
- **Culture**: Emphasizes "smart and caring people" and building a strong community with quarterly outings and office social events. The company's values are focused on impact and innovation.
- **Remote/Hybrid Policy**: Hybrid approach with offices in Dallas, Burlington (MA), and other global hubs. Many roles are remote-friendly, but specific policy varies by location and role.
- **Perks**: Generous 401(k) matching, financial planning services (including legal planning for trusts/wills), and a partnership with eCornell for employee learning and development. Full benefits include retirement planning and professional development budgets for conferences and courses. [emburse.com](https://www.emburse.com/company/careers)
- **Engineering Culture**: Strong engineering presence (19% of workforce in technical roles). Actively hiring for Software Engineer III, Sr Software Engineer, and SDET roles, suggesting a focus on building and scaling the platform.
- **Considerations**: Employee reviews (2.9/5.0 on LinkedIn) indicate mixed sentiment, with lower scores for culture (2.7) and career growth (2.9), but higher for work-life balance (3.5) and compensation (3.1). This may reflect challenges common in post-acquisition integration phases. [LinkedIn](https://linkedin.com/company/emburse)

## Sources
1. [Emburse About Page](https://www.emburse.com/company/about-emburse)
2. [Emburse Careers Page](https://www.emburse.com/company/careers)
3. [LinkedIn Company Page](https://linkedin.com/company/emburse)
4. [Emburse Lever Careers](https://jobs.lever.co/emburse)
5. [Indeed Company Page](https://www.indeed.com/cmp/Emburse)

## Other roles at Emburse

- [Salesforce Architect (Salesforce CPQ)](https://feeny.ai/job/salesforce-architect-salesforce-cpq-emburse-boston-ftwkms1wn74f) — Boston, MA
- [Product Manager (Travel)](https://feeny.ai/job/product-manager-travel-emburse-addison-sg9w4bc4pnw0) — Addison, TX
- [Senior Director, Sales - Mid-Market  (West/Central)](https://feeny.ai/job/senior-director-sales-mid-market-west-central-emburse-dallas-ryq10by2ps7a) — Dallas, TX
- [Associate Account Executive](https://feeny.ai/job/associate-account-executive-emburse-addison-551sgz9096xf) — Addison, TX
- [Enterprise Sales Executive - UK](https://feeny.ai/job/enterprise-sales-executive-uk-emburse-london-fxsbzdhmg5q8) — London, United Kingdom
- [Director of HR Operations](https://feeny.ai/job/director-of-hr-operations-emburse-toronto-nsdngabjr60d) — Toronto, Canada
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-emburse-addison-7r6114ghmqdg) — Addison, TX
- [Emburse Solution Advisor (ESA) - Extended Services](https://feeny.ai/job/emburse-solution-advisor-esa-extended-services-emburse-toronto-6a9es9eyz6zg) — Toronto, Canada
- [Account Executive - Velocity](https://feeny.ai/job/account-executive-velocity-emburse-united-states-r7t1kzmjppge) — United States
- [Technical Account Manager](https://feeny.ai/job/technical-account-manager-emburse-london-sr6g2e9bez2p) — London, United Kingdom