---
title: 'Director of Human Resources, Fulfillment at Flexport'
canonical: 'https://feeny.ai/job/director-of-human-resources-fulfillment-flexport-dallas-texas-j45504f0vac0'
type: 'job'
last_seen: '2026-09-16'
---

# Director of Human Resources, Fulfillment at Flexport

- **Company:** Flexport
- **Location:** Dallas Texas, United States
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-16
- **Apply:** https://job-boards.greenhouse.io/flexport/jobs/8138951

## Job description

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Lead the strategic HR transformation across our rapidly expanding fulfillment network, empowering our global trade mission.

The opportunity:

This is a pivotal opportunity to architect and scale the HR function across Flexport's growing fulfillment network. You will partner directly with Operations leadership, driving the strategic transition from a contingent to a full-time workforce. This involves building comprehensive HR capabilities from the ground up in states like New Jersey, Wisconsin, Texas, Georgia, and California. You will tackle complex challenges related to multi-state compliance, talent acquisition, employee relations, and HR program implementation, all while fostering a high-performance culture aligned with Flexport's mission to make global trade easier for everyone.

You will:

- Develop and execute a comprehensive HR strategy tailored for Flexport's Omni (fulfillment) operations, aligning with business objectives and growth plans.
- Lead the strategic transition from a temporary to a full-time workforce across all fulfillment centers, including legal compliance, policy development, talent acquisition, and employee integration.
- Build, mentor, and manage a high-performing HR team across multiple geographically dispersed fulfillment center locations.
- Ensure robust multi-state compliance for all HR policies, practices, and programs, mitigating risk in a heavily regulated environment and manage claims and adherence to the policies.
- Partner effectively with Operations leadership to drive talent management, workforce planning, employee relations, and performance management initiatives.
- Champion and drive culture, employee engagement, and diversity & inclusion initiatives across the Omni network.

You should have:

- Proven experience leading HR functions in multi-site, large-scale operational environments (e.g., fulfillment, logistics, manufacturing).
- Deep expertise in workforce planning, talent acquisition, and employee relations for large non-exempt workforces.
- Demonstrated success building and scaling HR capabilities in new regions or rapidly expanding organizations.
- Strong knowledge of US labor laws, claim management, and multi-state compliance requirements, particularly in states like NJ, WI, TX, GA, and CA.
- 12+ years of progressive HR experience, with at least 5 years in a leadership role.
- A 'compliance first' attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

You will get:

- The chance to build an HR function from the ground up in a rapidly expanding global logistics company.
- Exposure to complex, high-impact strategic initiatives that directly shape Flexport's operational future.
- A collaborative and supportive environment where your contributions are highly valued and make a tangible difference.
- Opportunities for significant professional growth and leadership development within a dynamic People team.

#LI-onsite

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at [www.flexport.com/privacy](http://www.flexport.com/privacy) for additional information.

## About Flexport

## Company Overview
- **One-liner**: Flexport is a technology-driven freight forwarding and supply chain platform that uses AI to coordinate global logistics from factory to customer door.
- **Entity Type**: Private (Series E)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2013
- **Founders**: Ryan Petersen

## Core Business
- **Primary industry**: Logistics, Supply Chain Technology, Freight Forwarding
- **Target customers**: B2B — enterprise and SMB businesses that import/export goods globally across industries
- **Mission or purpose statement**: "To make global trade so easy there will be more of it."

## Products & Services
- **Ocean & Air Freight**: Full-service ocean and air freight solutions with SKU-level visibility, real-time tracking, and cost management.
- **Customs Brokerage**: Licensed customs brokers using AI to review 100% of entries before submission, achieving a compliance error rate 10x better than next best in class.
- **Booking Management**: Platform to manage ocean contracts and bookings, track real-time performance, and optimize allocation strategies.
- **Buyer’s Consolidation**: Service to maximize container utilization by grouping multiple suppliers into one container, reducing freight and labor costs.
- **Supply Chain AI Platform**: AI-driven decision-making platform that automates processes, reduces freight spend by 10% or more, and deploys large language models and AI agents for real-world logistics optimization.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: 2.9x net revenue growth since 2024; serves more than 13,000 customers across 147 countries
- **Notable Investors/Partners**: Ryan Petersen (Founder & CEO); major investors include Founders Fund, SoftBank Vision Fund, and others (specific lead investors not fully detailed in provided sources)
- **Growth Signals**: Rapid AI deployment in logistics; 400+ software engineers focused on AI; net revenue growth of 2.9x since 2024; expanding global presence with offices worldwide

## Competitive Advantages
- **Real-world AI deployment**: Unlike many supply chain AI startups, Flexport is deeply embedded in actual operations of moving cargo by ocean, air, truck, and rail, with proprietary data and integrations.
- **Scale and trust**: 13,000+ customers and integration with enterprise systems, logistics service providers, and governments.
- **Customs compliance**: AI auditor reviews 100% of entries, achieving 10x better error rate than next best in class.
- **End-to-end platform**: Single platform covering freight, customs, booking, and consolidation, reducing silos and complexity.
- **Data ontology**: Proprietary data ontology for global logistics, enabling powerful AI models.

## Strategic Focus
- **AI-driven autonomous supply chain**: Building AI agents to create an autonomous supply chain, deploying the latest foundational AI models on top of proprietary data and integrations.
- **Customer obsession**: Prioritizing customer success and hard cost savings (e.g., 10%+ reduction in freight spend).
- **Global expansion**: Operating across continents and time zones, with offices in multiple global locations.
- **Talent development**: Aiming to hire 80% of manager and above roles from within, developing early-career talent into leaders.

## Why Work Here
- **Meritocracy**: Compensation and advancement based on value created, with rapid growth opportunities for smart, hardworking people. Many leaders started on the ground floor.
- **Learning environment**: Described as "the best company to learn about how the world works" — logistics underlies the global economy. Employees speak over 70 languages.
- **Cutting-edge technology**: 400+ software engineers deploying latest AI models in real-world logistics; roles include Senior Software Engineer: Applied AI, Autonomous Freight Systems, and Data Infrastructure.
- **Culture**: Values include "Win as a Team," "Empower the Client," "Play the Long Game," "Act Like an Entrepreneur," and "Simplify." Recognized as a Great Place to Work.
- **Global and remote-friendly**: 125 open positions across Engineering, Operations, Sales, Customs, and more, with offices worldwide and remote options.
- **Impact**: Working on the $8.6T global logistics market — "the single largest opportunity to apply AI anywhere in the world."

## Sources
1. [flexport.com](https://www.flexport.com/company/careers/)
2. [flexport.com](https://www.flexport.com/)
3. [flexport.com](https://www.flexport.com/company/about-us/)
4. [flexport.com](https://www.flexport.com/careers/jobs/)
5. [flexport.com](https://www.flexport.com/careers/jobs/?gh_src=c0d6caef1)

## Other roles at Flexport

- [Recruiter](https://feeny.ai/job/recruiter-flexport-manila-pb7sqmqe8fv9) — Manila, Philippines / Singapore, Singapore
- [Customs Associate](https://feeny.ai/job/customs-associate-flexport-amsterdam-x5wswnqqjxyd) — Amsterdam, Netherlands
- [Manager, Control Tower & Service Delivery](https://feeny.ai/job/manager-control-tower-service-delivery-flexport-shanghai-vxvvmfnjexga) — Shanghai, China
- [Air Operations Associate](https://feeny.ai/job/air-operations-associate-flexport-shanghai-gasf455rmbn0) — Shanghai, China
- [Global Operations Associate](https://feeny.ai/job/global-operations-associate-flexport-barcelona-xd1kg2wtcrqd) — Barcelona, Spain
- [Global Operations Associate](https://feeny.ai/job/global-operations-associate-flexport-hamburg-knj97t991kds) — Hamburg, Germany
- [Sales Manager](https://feeny.ai/job/sales-manager-flexport-shanghai-43t0m0x8qzxz) — Shanghai, China
- [Global Aid Account Manager](https://feeny.ai/job/global-aid-account-manager-flexport-atlanta-georgia-grz3c48188z8) — Atlanta Georgia, United States
- [Global Operations Specialist](https://feeny.ai/job/global-operations-specialist-flexport-dallas-texas-5devmw925rbq) — Dallas Texas, United States
- [Area Manager](https://feeny.ai/job/area-manager-flexport-atlanta-georgia-xedpcp2cernx) — Atlanta Georgia, United States