--- title: 'Director of Infrastructure at Arrive Logistics' canonical: 'https://feeny.ai/job/director-of-infrastructure-arrive-logistics-austin-5922njmkjmpk' type: 'job' last_seen: '2026-09-07' --- # Director of Infrastructure at Arrive Logistics - **Company:** Arrive Logistics - **Location:** Austin, TX - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-03 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/arrivelogistics/c0ae0ab4-3ee7-4624-9881-0d3d7e045baf ## Job description ## Who We Are Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. Who We Want The Director of Infrastructure will lead and mature our cloud-based infrastructure operations. This is a hands-on leadership role suited for someone who has earned their technical credibility in the field and now brings that experience to a team — not as a manager who watches from above, but as a leader who can diagnose a problem, roll up their sleeves, and set the standard for how work gets done. Reporting to the VP of Information Technology, this Director will own network, systems, and identity operations across the enterprise — while also serving as a key partner to teams across IT, Security, Facilities, and the broader business. The ideal candidate is equally comfortable presenting infrastructure strategy to executive leadership as they are hopping into a Jira queue to unblock their team. This role is a critical investment in Arrive's technical leadership pipeline. You will inherit a capable team, a mature cloud-first environment, and a clear mandate: stabilize, optimize, and build toward what comes next — including the infrastructure foundation for AI-enabled operations. You're a technical leader who leads from the front. You know what good infrastructure looks like because you've built it — and you're not above jumping into the work when the team needs it. Beyond the technical skills, you bring genuine curiosity about the business, the maturity to operate across functions, and the drive to leave things better than you found them. ## What You'll Do - Lead day-to-day infrastructure operations across WAN/SD-WAN, cloud networking, and corporate network environments, ensuring reliability, performance, and scalability. - Oversee the health and execution of the infrastructure ticket queue (Jira), coaching and managing the team to maintain throughput, ITSM standards, SLA discipline, and quality of resolution. - Serve as an escalation point and hands-on problem solver — when something needs to get done, be the leader who demonstrates it can be done. - Drive a culture of operational rigor: proactive monitoring, documented runbooks, and consistent execution standards across the team. - Own the full lifecycle of identity and access management tooling, with primary ownership of Okta and Google OAuth/Workspace integrations. - Partner with the Director of Security on policy and governance; continue to implement and operationalize SSO, MFA, and access controls across all systems where applicable. - Lead IAM integrations for new applications and technology rollouts, collaborating with Security to ensure implementations align with policy and compliance requirements. - Proactively identify gaps in access hygiene, onboarding/offboarding workflows, and integration coverage — and drive remediation. - Lead infrastructure design and delivery for corporate office buildouts and expansions, owning the network architecture from planning through commissioning. - Ensure consistency and scalability of Arrive's enterprise network footprint, including wireless environments and access layer design. - Conduct regular assessments of team capacity, skill gaps, and tooling needs; build the case for headcount and resource investments when warranted and present them to leadership. - Foster an environment where team members take ownership, grow their skills, and feel supported in solving hard problems. - Be a visible, proactive partner to the business — show up on the floor, engage with team leads and department heads, and surface problems before they become incidents. - Build strong peer relationships with Security, Service Desk, Facilities, Applications, and Employee Success — operating as a collaborative, trusted counterpart across functions. - Prepare and deliver periodic infrastructure status updates, roadmap summaries, and initiative briefings for VP-level and executive audiences. - Partner cross-functionally to ensure infrastructure design keeps pace with AI adoption, providing scalable and secure foundations for new tooling and workflows. ## Qualifications - 7+ years of progressive experience in IT infrastructure, including at least 3 years in a leadership or management role. - Hands-on experience with enterprise WAN/SD-WAN, cloud networking (AWS, Azure, or GCP), and corporate network architecture and design. - Demonstrated expertise in identity and access management — Okta and/or Google Workspace/OAuth experience strongly preferred. - Proven ability to lead and develop a technical team, including managing managers and driving cross-functional collaboration. - Experience managing ITSM workflows and tooling (Jira or equivalent) with an emphasis on queue health, prioritization, and team throughput. - Strong project management skills with the ability to plan, communicate, and deliver infrastructure initiatives on time and on scope. - Experience designing and delivering network infrastructure for corporate office environments. - Demonstrated ability to build productive, trust-based relationships with business stakeholders — not just technical peers. - Experience at a logistics, supply chain, or high-growth operations-focused company. - Familiarity with AI infrastructure requirements — compute, cloud architecture, or data pipeline design in support of ML/AI workloads. - Relevant certifications (e.g., CCNP, AWS/Azure/GCP professional-level, Okta Certified Administrator or equivalent) are a plus. - Exposure to ITSM process improvement, including maturing a Jira-based infrastructure operation. Supervisory Responsibility - This position will have both direct reports and managers with direct reports. The Perks of Working With Us - Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage. - Invest in your future with our matching 401(k) program. - Build relationships and find your home at Arrive through our Employee Resource Groups. - Enjoy office wide engagement activities, team events, happy hours and more! - Leave the suit and tie at home; our dress code is casual. - Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown. - Park your car for free on site! - Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew. - Sweat it out with the team at our onsite gym. - Maximize your wellness with free counseling sessions through our Employee Assistance Program - Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days. - Receive 100% paid parental leave when you become a new parent. - Get paid to work with your friends through our Referral Program! - Get relocation assistance! If you are not local to the area, we offer relocation packages. ## Your Arrive Experience When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos. Notice: To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification. ## About Arrive Logistics ## Company Overview - **One-liner**: Arrive Logistics is a technology-enabled freight brokerage providing multimodal shipping solutions and capacity management for shippers and carriers across North America. - **Entity Type**: Private (venture/private-equity backed; total funding ~$335M) - **Headquarters**: Austin, Texas, USA (7701 Metropolis Dr., Building 15, Austin, TX 78744) - **Founded**: 2014 - **Founders**: Matt Pyatt (CEO & Co-Founder) and Eric Dunigan (President & Co-Founder) ## Core Business - **Primary industry**: Transportation / Logistics / Supply Chain / Freight Brokerage - **Target customers**: B2B; enterprise shippers and vetted carriers across North America (1.5M shippers, 500K carriers, 20K brokers in the market) - **Mission/purpose**: "We Deliver, So You Can" — delivering an unparalleled freight experience through relationships, technology, and a skilled workforce. They describe their model as "Powered by Tech, Delivered by People." ## Products & Services - **Freight Brokerage / Multimodal Capacity Solutions**: Truckload and other freight shipping services connecting shippers with vetted carriers, including dedicated lanes, open deck solutions, and specialized freight (e.g., Arrive Fresh). - **Carrier Services**: A carrier portal for shipment tracking, accounting/payment support, and compliance assistance (including safety rating and insurance verification). - **Market Intelligence & Freight Forecast**: Internal and industry data analysis with monthly market updates and quarterly rate forecasts to help customers navigate the freight market. - **Technology / Platform**: Proprietary technology suite tailored to shippers and carriers, supporting a "copilot model" that blends automation and human expertise. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company). - **Key Metric**: Annual revenue reported at ~$810.7M by LinkedIn company data (private company estimate, not independently confirmed); total funding $335M. - **Notable Investors/Partners**: ATL Partners (led $300M Private Equity round, 2021), Lead Edge Capital (led Series A $10M and Series B $25M). - **Growth Signals**: - North America's 4th-largest truckload brokerage, moving 7,700+ loads daily. - ~1,780–2,000 employees across 6 countries and 10+ locations, including Austin, San Antonio, Tampa, Phoenix, Columbus, Guadalajara, and Toronto. - 5,500 customers and 10,000 core carriers in its network. - Recognized for service excellence by 50+ enterprise shippers in the trailing 36 months. - Active hiring: 68 open positions listed at time of research (though job posting trend shows monthly -8.1% and quarterly -11.7%). ## Competitive Advantages - **Scale and market position**: Top-4 North American truckload brokerage with high daily volume and broad carrier/customer network. - **Copilot model**: Combines advanced technology with a large, skilled workforce, enabling high-touch service at scale. - **Market intelligence**: Proprietary data and freight market forecasting gives customers actionable insights and a strategic edge. - **Talent development**: Strong emphasis on L&D, mentorship, ERGs, and internal mobility—positioning the company to retain and grow its workforce. - **Relationship-driven reputation**: Focus on customer obsession and long-term carrier/shipper trust, validated by external service awards. ## Strategic Focus - **Multimodal expansion**: Growing capacity solutions beyond truckload to serve more shipping modes. - **Technology investment**: Continued development of proprietary tools for shippers and carriers, with a focus on data-driven decision-making. - **People and talent**: Scaling the workforce while investing in training, mentorship, and development programs. - **Market intelligence leadership**: Publishing data, forecasts, and market updates to cement its position as a knowledge leader in logistics. - **Operational excellence**: Relentless focus on service quality, safety, and fraud prevention across its network. ## Why Work Here - **Career growth**: Extensive L&D programming, continued education, an elite mentorship program, and structured training/development classes. - **Culture & community**: Employee Resource Groups, strong relationship-building culture, and a "world-class collaborative team" that supports paying it forward. - **Locations**: Multiple offices across Austin (HQ), San Antonio, Tampa, Phoenix, Columbus, Guadalajara, and Toronto—offering geographic flexibility and cross-border collaboration. - **Award-winning environment**: Recognized as one of the fastest-growing transportation and technology companies in the US. - **Candidate experience**: Structured interview process with clear recruiting practices (verified via @arrivelogistics.com email domain). - **Employee feedback caveat**: Out of 939 LinkedIn reviews, the overall employer rating is 3.2/5, with compensation at 3.1, culture at 3.2, career opportunities at 2.9, but work-life balance at 2.4. Job seekers should weigh the demanding logistics environment against the growth and development upside. ## Sources 1. [arrivelogistics.com](https://www.arrivelogistics.com/careers/) 2. [arrivelogistics.com](https://www.arrivelogistics.com/) 3. [arrivelogistics.com](https://www.arrivelogistics.com/about/) 4. [jobs.lever.co](https://jobs.lever.co/arrivelogistics) 5. [linkedin.com](https://www.linkedin.com/company/arrive-logistics) ## Other roles at Arrive Logistics - [Risk Specialist](https://feeny.ai/job/risk-specialist-arrive-logistics-chicago-mve9k44q7vef) — Chicago, IL - [Risk Specialist](https://feeny.ai/job/risk-specialist-arrive-logistics-austin-96nq2r9nxds5) — Austin, TX - [Software Engineer](https://feeny.ai/job/software-engineer-arrive-logistics-chicago-bkhd5v5w2r7x) — Chicago, IL - [Pricing Analyst](https://feeny.ai/job/pricing-analyst-arrive-logistics-guadalajara-b3ga4ss4p4yg) — Guadalajara, Mexico - [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-arrive-logistics-chicago-cs4ekdy7d6jp) — Chicago, IL - [Risk Manager](https://feeny.ai/job/risk-manager-arrive-logistics-chicago-w37p4a3e6j6y) — Chicago, IL - [Second Shift Coverage Team Lead](https://feeny.ai/job/second-shift-coverage-team-lead-arrive-logistics-guadalajara-xtwy3yfgdaqe) — Guadalajara, Mexico - [Mexico Carrier Success Representative](https://feeny.ai/job/mexico-carrier-success-representative-arrive-logistics-guadalajara-fk8kjyrahw7p) — Guadalajara, Mexico - [Director of Client Success, Arrive Fresh](https://feeny.ai/job/director-of-client-success-arrive-fresh-arrive-logistics-austin-a0yxdg99pq0f) — Austin, TX - [Director of Carrier Capacity, Arrive Fresh](https://feeny.ai/job/director-of-carrier-capacity-arrive-fresh-arrive-logistics-austin-cxy5ymmh0434) — Austin, TX