---
title: 'Director of IT, Corporate Security & Infrastructure at Front'
canonical: 'https://feeny.ai/job/director-of-it-corporate-security-infrastructure-front-san-francisco-21zdvyk25qqp'
type: 'job'
last_seen: '2026-10-18'
---

# Director of IT, Corporate Security & Infrastructure at Front

- **Company:** Front
- **Location:** San Francisco, CA
- **Compensation:** $250k–$276k
- **Employment:** full-time
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.ashbyhq.com/frontcareers/cbcfb59d-506f-426d-8446-c13cfba928ac

## Job description

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous accolades, including a [Certified Great Place to Work in 2026,](https://www.greatplacetowork.com/certified-company/7010601) [Top Places to Work by USA Today 2025](https://topworkplaces.com/company/front/), [Y Combinator's list of Top Companies in 2023](https://www.ycombinator.com/topcompanies), [#4 on Fortune’s Best Workplaces in the Bay Area™](https://www.greatplacetowork.com/best-workplaces/bay-area/2022?category=small-and-medium) ,[Inc. Magazine's 2022 Best Workplaces list](https://www.inc.com/best-workplaces/2022), and [Forbes Best Startup Employers 2022 List](https://www.forbes.com/lists/americas-best-startup-employers/?sh=661411d52ad7).

Front is hiring a Director of IT, Corporate Security & Infrastructure to own the systems, identity, and security foundation the company runs on, globally.

We are seeking an experienced technology leader to deliver reliable, scalable IT services that power day-to-day business operations. This role leads global helpdesk operations and corporate information technology, including hardware asset management, endpoint engineering, and collaboration software. The leader ensures our employees have the tools, support, and infrastructure they need to be productive and secure. The ideal candidate is comfortable operating as a player-coach and can, in the same day, set strategy for the team and help close complex tickets.

You will report to the Sr. Director of GTM Systems and partner closely with Data, Engineering, Finance, People, Legal, and the Exec team. Front is also putting AI agents into production this year on Claude, Workato, Okta, and Snowflake. Identity, access governance, and integration security are the foundation this work depends on, and you own that foundation.

What will you be doing?

- Corporate Technology Infrastructure
- Own the technology experience and systems that all Fronteers rely on daily, from laptop management and endpoint security to email and collaboration tools.
- Manage endpoints across the fleet of Mac and Windows devices (Iru, Jamf, Intune).
- Own integration governance across iPaaS tools such as Workato, including integration ownership, credential handling, environment separation, and approval gates.
- Partner with our Office team on all planning and build-out for new offices, US and international, including network infrastructure and video conferencing solutions such as Zoom Rooms.
- Own capacity planning and IT budget management. You should know what everything costs and why.
- Own the strategy, roadmaps, engineering, administration, and support of core collaboration and productivity platforms, including Google Workspace, Slack, Zoom, Jira, Notion, and related SaaS tools.
- Collaborate with AI enablement functions to incorporate enterprise AI strategy into collaboration and productivity platforms.
- Own vendor security review for every new tool entering Front, track renewals ahead of their notice windows, and partner with the procurement team on negotiations and right-sizing.
- Enterprise Security Engineering owns product and application security. You own corporate and enterprise security, and you will take on more of it over time. The scope below is where the role starts, not where it ends.
- Define the strategy and roadmap for all areas of corporate security, including SaaS, endpoint, network, and physical security.
- Partner with internal compliance teams on SOC 2 and ISO 27001 requirements and audits.
- Own the implementation, monitoring, and enforcement of corporate security controls, and build the roadmap for improving our security posture over time.
- Own the security of our SaaS applications, including DLP, SaaS configuration management, OAuth integrations, and access controls.
- Own incident response for corporate systems: detection, runbooks, tabletop exercises, and post-incident review.
- Ensure all corporate systems are monitored for security events using a SIEM (Panther, Sumo Logic, etc.).
- Drive Front's internal Identity and Access Management (IAM) strategy, including Okta SSO, identity governance, access management, self-service requests, least privilege access, and just-in-time provisioning.
- Co-chair Front's AI Security & Governance charter alongside Engineering. You set the rules for what data an AI agent can reach, under whose identity, with what approval path and what audit trail, and you enforce them in Okta and Workato.
- Maintain a working partnership with Engineering security where the boundary is clear and neither side assumes the other has it covered.
- IT Operations and Help Desk
- Lead Front's IT Support function, owning the employee IT experience from first day to last.
- Manage the IT team's support queue using our own product, Front. Own ticket intake, routing, knowledge management, escalations, and SLAs. This is a player-coach role, so be ready to take on tickets directly.
- Deliver onboarding and day-one enablement that works on day one, every time, in every location, with offboarding as a timely, automated, and repeatable process.
- Own the vision and strategy for the system automations that power employee onboarding and offboarding using Workato and Okta Workflows.
- Write runbooks and documentation to a standard where the team can operate without you.
- Run on-call and escalation that is fair and actually followed.
- Manage our IT and software asset management systems and strategy, with accurate renewal dates, purchase information, and ownership.
- Set standards for collaboration tools, including consolidating overlapping ones.
- Build a strong change management practice for implementing IT changes in collaboration with cross-functional teams.
- Define and execute an end-user compute strategy encompassing endpoint hardware lifecycle management (laptops, AV/teleconference equipment), asset inventory, procurement planning, and budget forecasting.
- G&A Systems Management
- Own the integration and automation strategy between HR, Finance, and Legal systems.
- Lead implementation and integrations for any systems changes (e.g., ERP, HRIS, ATS).
- Provide administrative support to finance teams, including making changes to NetSuite integrations and configuration.
- Team and planning
- Lead, develop, and grow a global IT & Security team (4+ team members).
- Hire into gaps, set expectations, and run real performance conversations.
- Own the IT budget, forecast it accurately, and partner with Finance on spend visibility.
- Run an annual and quarterly planning process that leadership can read and track.
- Stay hands-on. At this size, the leader still does the work.

What skills and experience do you need?

- Required
- 8+ years in IT, infrastructure, or security, with 3+ years managing a team you hired and developed.
- Hands-on depth in identity, cloud infrastructure, network, and endpoint management. You can whiteboard the architecture, not just name the vendor.
- Deep experience running an IAM program, with hands-on experience implementing and managing Okta.
- Experience with a modern SaaS stack at a fast-paced startup: Slack, Google Workspace, Zoom, Iru, Notion, Microsoft 365.
- You have run a security program, not just bought security tools. SOC 2 Type II, access reviews, incident response, and vendor risk should be work you have personally owned.
- You have built IT operations end-to-end: intake, SLAs, runbooks, on-call. We want to hear the before and after, with numbers.
- Formal change management experience, including the time a change went wrong and what you changed afterward.
- iPaaS or integration platform governance (Workato, MuleSoft, Boomi, Tray, or similar).
- Budget ownership and capacity planning in a high-growth environment.
- Executive-level influence. You can get a roadmap funded and a standard adopted across functions that don't report to you.
- Clear written communication with non-technical stakeholders.
- Strong signals
- You have deployed AI into IT or security operations and can speak to what worked and what didn't.
- Working knowledge of MCP, agent authentication patterns, and the access questions AI agents create.
- Experience supporting a distributed, global workforce across multiple offices and time zones.
- Experience at a company of 300 to 1,500 people, where you were the most senior technical person in your function.
- Comfort with the GTM stack: Salesforce, Snowflake, GitHub, Jira.
- You have inherited a function with known gaps and fixed them without burning the team down.

Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

## What we offer

- Competitive salary
- Equity (we are post-series D & backed by some of the best VCs in the US)
- Private health insurance, including plan options at no cost to employees
- Paid parental leave
- Flexible time off policy
- Flexibility to work from home Monday and Friday, unless posted as a fully remote role
- Mental health support with Workplace Options
- Family planning support with Maven
- $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
- Wellness Days - Fronteers get an additional day off on months with no holidays
- Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the [California Recruiting Privacy Notice](https://front.com/legal/california-recruiting-privacy-notice) & [EU Privacy Notice](https://front.com/legal/eu-recruiting-privacy-notice)

## About Front

## Company Overview
- **One-liner**: Front is a customer operations platform that unifies teams, tools, and AI into a single system for B2B companies handling complex, high-stakes customer conversations.
- **Entity Type**: Private (venture-funded, Series? Not explicitly stated but $204M total funding)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2013
- **Founders**: Mathilde Collin (Co-founder & Executive Chair), Laurent Perrin (Co-founder & CTO)

## Core Business
- **Primary industry**: Customer service / customer operations software (Shared inbox, AI automation, workflow orchestration)
- **Target customers**: B2B teams dealing with complex, multi-stakeholder customer interactions – including Customer Support, Account Management, Customer Success, and Inbound Sales. Served 9,300+ businesses worldwide.
- **Mission**: "Keep every team, tool, and customer conversation in sync so companies can scale without losing connection."

## Products & Services
- **Front AI (AI Command Center)**: AI-powered automation that handles complex requests (not just simple FAQs) – including automated responses, agent assistance, and quality analysis across the entire customer operation.
- **Shared Inbox**: Collaborative inbox where teams can assign, comment, route, and manage customer conversations across email, text, chat, and other channels from a single view.
- **Integrations (130+)**: No-code connections with popular business tools (e.g., Slack, Salesforce, Jira, etc.) to bring full context into every conversation.
- **Multi-step Workflows**: Automated workflows for routing, escalation, and cross-department handoffs.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Surpassed $100M in Annual Recurring Revenue (ARR) in 2025
- **Total Funding**: $204M in venture funding from **Sequoia Capital**, **Salesforce Ventures**, and **Battery Ventures**
- **Growth Signals**: 300+ employees across 5 offices (San Francisco, Paris, Dublin, Chicago, Santiago); 9,300+ customers; 4.7 stars / 2,000+ reviews on G2; repositioned around AI in 2025; new CEO Dan O'Connell (ex-Dialpad) driving growth past $100M ARR

## Competitive Advantages
- Ten years of building a platform purpose‑built for complex, multi‑team customer operations (not simple ticketing)
- AI trained on collaboration patterns from a decade of real‑world usage, enabling deeper automation than competitors that only handle FAQ‑style tickets
- Unified view across support, success, sales, and account management – eliminating the "coordination tax" of switching tools
- Deep integration ecosystem (130+) and no‑code workflow builder that adapts to each customer's unique processes

## Strategic Focus
- **AI‑first transformation**: Using Front AI to handle complex requests autonomously and assist human agents
- **Scaling operations**: Continuing to grow ARR while maintaining capital‑efficient growth (CFO Meredith Finn from Salesforce Ventures/Twitter)
- **Market positioning**: Emphasizing differentiation from Zendesk and other legacy tools by owning the "complex operations" segment
- **Global expansion**: Offices in Europe (Paris, Dublin) and Latin America (Santiago) alongside US hubs

## Why Work Here
- **Culture**: Values include Transparency, Speed, Low Ego, Care, High Standards, and Collaboration. Employees describe an environment where "everyone is empowered to take ownership" and "low‑ego culture" is prioritized.
- **Remote & Hybrid**: Remote work is supported (team members in Portland, Phoenix, Australia, Argentina, etc.), though there are offices in SF, Paris, Dublin, Chicago, and Santiago. Many roles are location‑specific.
- **Benefits**: Competitive compensation, flexible time off, healthcare (premiums covered), 401(k)/pension, parental leave, wellness benefits, commuter benefits, volunteer time off.
- **Engineering & Product**: Open roles include AI Engineering Manager, Senior Software Engineers (Frontend, Backend, Mobile/React Native), Product Managers, and a Director of Product Design – indicating strong investment in core platform and AI.
- **Team size**: 300+ employees with a flat, cross‑functional structure; emphasis on collaboration and moving fast.

## Sources
1. [front.com/about](https://front.com/about)
2. [front.com/jobs](https://front.com/jobs)
3. [front.com/](https://front.com/)
4. [linkedin.com/company/fronthq](https://www.linkedin.com/company/fronthq)
5. [crunchbase.com/organization/front-app](https://www.crunchbase.com/organization/front-app)

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