---
title: 'Director of Operational Excellence at PHIL'
canonical: 'https://feeny.ai/job/director-of-operational-excellence-phil-remote-fjzmp870tpp6'
type: 'job'
last_seen: '2026-09-06'
---

# Director of Operational Excellence at PHIL

- **Company:** PHIL
- **Location:** Remote
- **Compensation:** $170k–$180k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-24
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/phil/68c51091-96b1-446e-8bc3-aca114fe11e6

## Job description

Company Overview

Founded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that.

PHIL's B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.

The team at PHIL is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!

Position Overview

Phil is seeking a highly experienced and proactive Director of Operations to join our Operational Excellence team. This role is responsible for building and scaling the infrastructure, processes, and systems that enable our Operations organization to perform at its best. Reporting to the Vice President of Operational Excellence, you will work closely with Operations, Product, Engineering, and Client Success.

Our Operations organization is large and multifaceted, spanning patient support, pharmacists, and pharmacy technicians. You will serve as a strategic and hands-on leader — setting direction and building the team while staying close to the work. Quality sits within your purview, and you will also own the broader operational process agenda across the organization, ensuring that every function has the structure, tooling, and standards it needs to operate effectively and scale.

Responsibilities:

Operational Infrastructure and Process Design

Build and standardize the processes, documentation, and workflows that underpin our patient support, pharmacist, and pharmacy tech functions. Identify gaps in how work gets done and design scalable solutions that reduce friction and improve consistency. Partner with Engineering and Product to ensure systems reflect how work actually flows, embedding controls at the point of work rather than inspecting after the fact.

AI-Enabled Operations and Continuous Improvement

Own the agenda for leveraging AI and automation to improve how the Operations organization works. Build AI-driven monitoring that surfaces error signals and risk patterns in real time, and partner with Engineering and Product to embed intelligent controls directly into operational systems. Define a forward-looking roadmap for emerging AI capabilities — evaluating new tools, piloting them, and integrating them into the operating model as they mature. The goal is an organization where technology does the heavy lifting on detection and prevention, freeing the team to focus on higher-order problem solving.

Quality Oversight

Own the quality function — including audit, analysis, and quality engineering — and drive a shift from reactive, manual auditing toward automated, system-embedded controls and predictive monitoring. Ensure quality issues are escalated quickly, owned clearly, and resolved with documented outcomes.

Cross-Functional Accountability and Execution

Drive improvement initiatives across partner teams, holding leaders accountable to committed timelines and measurable outcomes. Own escalation frameworks that ensure every cross-functional issue has an assigned owner and a defined path forward. Escalate blockers quickly with a proposed solution and ensure no initiative stalls — this is a role for someone who originates work and drives it to completion.

## Team Leadership and Executive Communication

Lead and develop a team spanning operational excellence, quality, and process design. Build reporting infrastructure that gives leadership real-time visibility into performance and process health. Produce clear, data-driven narratives for executive and business reviews covering metrics, trends, root cause, and actions taken.

Qualifications:

- Bachelor's degree or equivalent experience
- 10+ years of operations, operational excellence, or process improvement experience in a complex, high-volume environment
- 5+ years leading and scaling operational teams or functions, not solely operating within an existing structure
- Demonstrated ability to build operational processes and infrastructure from the ground up, with a track record of measurable improvement
- Hands-on experience leveraging AI, automation, or software-based tools to improve operational performance and quality monitoring
- Experience building or overseeing a quality function, including automated and system-embedded controls
- Proven ability to influence stakeholders and drive accountability across teams without direct reporting authority
- Self-motivated and proactive, with a demonstrated bias toward originating work rather than waiting for problems to be defined
- Excellent written and verbal communication skills, with the ability to present to senior leadership
- Experience in a regulated, high-accuracy environment such as pharmacy, healthcare, or clinical operations preferred
- Ability to travel up to 20%

## Benefits

Ground floor opportunity with one of the fastest-growing startups in health-tech

Fully remote working environment available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV

Competitive compensation (commensurate with experience)

Full benefits (medical, dental, vision)

401(k) contribution opportunity

PHIL Inc. is an equal-opportunity employer.

## About PHIL

## Company Overview
- **One-liner**: PHIL is a healthcare technology company that provides a digital hub and direct-to-patient platform to help pharmaceutical manufacturers streamline medication access, improve affordability, and enhance patient outcomes.
- **Entity Type**: Private (Debt-financed; total raised $186.1M)
- **Headquarters**: Scottsdale, Arizona, United States
- **Founded**: 2015
- **Founders**: Deepak Thomas (CEO) and Puran Singh (Co-Founder, Vice President Engineering)

## Core Business
- **Primary industry**: Healthcare technology (health IT for pharma)
- **Target customers**: B2B – primarily pharmaceutical manufacturers; also serves patients and healthcare providers through the platform
- **Mission statement**: “We’re on a mission to simplify medication access for all.”

## Products & Services
- **Prior Authorization & Coverage**: AI-powered tools to streamline prior authorization workflows, including 1-click PA submissions, copay support, and financial assistance.
- **Digital Patient Engagement**: A branded, end-to-end digital experience for patients – from intake and routing to dispensing and refill reminders – designed to drive adherence and satisfaction.
- **Integrated Dispense Network & Wholesale**: A nationwide pharmacy network offering commercial and cash dispensing, fast fulfillment, free shipping, and refill reminders.
- **Data & Insights Platform**: Advanced analytics, AI-powered workflows, and a dedicated Client Insights team to surface opportunities for improving patient outcomes and brand performance.
- **PHILRx Portal**: Patient-facing and provider-facing portals for prescription access, tracking, and management.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Financial Metric**: Total funding of $186.1M (including a $60M debt round closed April 21, 2026).
- **Notable Investors**: K2 HealthVentures, Warburg Pincus, Uncork Capital, Crosslink Capital, GreatPoint Ventures, and 17+ others.
- **Growth Signals**:
  - 20x growth in cash dispenses in 2025.
  - Expanded nationwide dispensing network – licensed in all 50 states – serving over 1 million patients annually.
  - Key performance outcomes: 42% reduction in time to fill, 36% decrease in abandonment, 77% refill rate, 86% dispensed rate among enrolled patients.
  - Headcount of ~202 employees (as of most recent data).

## Competitive Advantages
- **End-to-End Platform**: A single digital hub covering prior authorization, patient engagement, dispensing, and analytics – reducing fragmentation.
- **AI-Powered Workflows**: Automated prior authorizations, data insights, and program optimization that improve speed and accuracy.
- **Integrated Dispense Network**: Proprietary nationwide network with both commercial and cash capabilities, enabling faster fulfillment and lower costs.
- **Proven Outcomes**: Documented improvements in patient starts, coverage, and adherence (e.g., 92% enrollment rate, 74% pull‑through rate, +18pt payer behavior improvement).

## Strategic Focus
- **Scaling Direct-to-Patient (DTP) Fulfillment**: Investing in state‑of‑the‑art cash dispensing capabilities to meet explosive demand (20x growth in 2025) and support all‑time‑high prescription volumes.
- **Building Commercial Advantage**: Using advanced data, AI, and dedicated client insights to help pharma brands optimize access programs and improve commercial performance.
- **Expanding the Network**: Growing the pharmacy and wholesale network to ensure nationwide coverage and capacity for future scale.

## Why Work Here
- **Mission‑Driven Environment**: Opportunity to directly improve patient access to medications and reduce healthcare costs.
- **High‑Growth Trajectory**: Rapidly expanding company (3x+ revenue growth, 20x cash dispense growth) with significant investment and scale.
- **Technology‑Forward**: Work with AI, data analytics, and modern digital health infrastructure.
- **Location**: Corporate headquarters in Scottsdale, AZ (the office is at 14500 N Northsight Blvd, Suite 307). The company appears to be office‑based, though specific remote/hybrid policies are not publicly stated.
- **Culture**: Leadership team includes experienced executives from healthcare, technology, and operations. Company surveys show high patient and partner satisfaction (“industry‑leading satisfaction scores”).

## Sources
1. [phil.us](https://phil.us/)
2. [phil.us/careers](https://phil.us/careers/)
3. [phil.us/leadership](https://phil.us/leadership/)
4. [cbinsights.com (Phil profile)](https://www.cbinsights.com/company/phil)
5. [businesswire.com (Debt round & cash dispense investment)](https://www.businesswire.com/news/home/20260421670832/en/)

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