---
title: 'Director of Operations - California at Waymark'
canonical: 'https://feeny.ai/job/director-of-operations-california-waymark-california-dwqjc517b71m'
type: 'job'
last_seen: '2026-10-30'
---

# Director of Operations - California at Waymark

- **Company:** Waymark
- **Location:** California
- **Work type:** remote
- **Posted:** 2026-10-28
- **Last confirmed live:** 2026-10-30
- **Apply:** https://job-boards.greenhouse.io/waymark/jobs/4747610005

## Job description

## About Waymark

Waymark is a mission-driven team of healthcare providers, technologists, and builders working to transform care for people with Medicaid benefits. We partner with communities to deliver technology-enabled, human-centered support that helps patients stay healthy and thrive. We’re designing tools and systems that bring care directly to those who need it most—removing barriers and reimagining what’s possible in Medicaid healthcare delivery.

## Our Values

At Waymark, our values are the foundation of how we work, grow, and support one another:

- Bold Builders: We tackle the toughest challenges in care delivery by harnessing the power of community and technology.
- Humble Learners: We seek feedback, embrace diverse perspectives, and welcome challenges to our assumptions.
- Experiment to Improve: We use data to inform decisions and continuously assess our performance.
- Focused Urgency: Our mission drives us to act swiftly and relentlessly in pursuit of meaningful results.

If this resonates with you, we invite you to bring your creativity, energy, and curiosity to Waymark.

## About This Role

As the Director of California Operations for Waymark, you will be a key leader in our operations, directly overseeing our local managers and the patient-facing care teams within your assigned state with responsibility for delivering on operational, clinical, and financial goals. You are an experienced leader who excels at developing and mentoring managers and their teams to deliver excellent patient care and service. You are passionate about empowering teams to use a metrics-driven approach and continuous process improvement to meet the highest standards of care access, coordination, and quality for patients with Medicaid benefits. You will report to and collaborate with the Regional VP to represent regional needs and deliver on operational goals. You will also support your local managers as they engage with local providers and community-based organizations to build strong relationships that support the health and social needs of our patients.

## Responsibilities

- Lead and manage a team of local managers to ensure alignment with state-level operational, clinical, and financial goals.
- Assist local managers with hiring, onboarding, and training of new team members to support regional growth and retention goals.
- Own state performance of goals by tracking and reporting on operational performance within your market and translating high-level strategic objectives into actionable plans for local care teams.
- Provide coaching and mentorship to local managers, fostering their professional development and ensuring a high-performing, collaborative team culture.
- Oversee the day-to-day performance of care teams within your designated region, ensuring they meet the highest standards of patient access, care coordination, and quality.
- Collaborate with national care support teams (Clinical, Quality, Analytics, etc.) to relay regional needs and challenges and implement new workflows and initiatives.
- Support regional VP, Partnerships and Implementation teams to successfully launch new contracts in the state in conjunction with partner expectations and timelines.
- Serve as a key point of contact for local providers and community-based organizations, helping to develop, maintain and strengthen partnerships that support Waymark patients.

## Minimum Qualifications

- 7+ years of experience in healthcare or health services operations, with a focus on patient-facing care teams, outpatient services, and/or whole-person care focus.
- 3+ years of direct people management experience, including supervising managers or team leads.
- Demonstrated ability to manage operational performance, gather and analyze data, and drive continuous improvement within a defined geographic area.
- Strong verbal and written communication, organizational, and problem-solving skills.
- Experience with budget oversight or financial management.
- A track record of effective collaboration with internal and external stakeholders, including providers and community partners.
- Ability to travel frequently within the state to support local teams and engage with community stakeholders.
- Must reside in California, preferably Sonoma/Orange or San Bernardino County.

## Preferred Qualifications

- A history of relationships or experience with community-based healthcare initiatives in the region and medicaid.
- Strong understanding of barriers to healthcare access and quality among diverse, underserved populations.
- Experience working in startup environments and enjoys rapid pace of work.
- MHA or MBA

Hiring Range

The expected hiring range for this role is $146,000 – $187,000, depending on relevant experience, skills, and qualifications. This is a remote role within California, however, candidates living in certain high-cost of living cities such as San Francisco may be eligible for an additional market premium.

In addition to salary, we offer a comprehensive benefits package. Here’s what you can expect:

- Stock Options: Opportunity to invest in the company’s growth.
- Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office.
- Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy.
- Life Insurance: Basic life insurance to give you peace of mind.
- Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays.
- Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents.
- Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule.
- Commuter Benefits: Convenient options to support your commute needs.
- Professional Development Stipend: A dedicated stipend supports professional development and growth.

Offer of employment is contingent upon successful completion of a background check. Employment history and advanced degree/professional license verification (when applicable) are included as part of the standard background check process.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that some of us may be less likely to apply to jobs unless we meet every single qualification. Waymark is dedicated to building a supportive, equal opportunity, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every preferred qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!

## About Waymark

## Company Overview
- **One-liner**: Waymark is a public benefit corporation that builds technology-enabled, community-based healthcare clinics to improve outcomes and reduce costs for Medicaid populations.
- **Entity Type**: Private (Venture-backed)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2019
- **Founders**: Rajaie Batniji, MD, PhD (Co-Founder and CEO) and Sanjay Basu, MD, PhD (Co-Founder and Head of Clinical)

## Core Business
- **Primary industry**: Healthcare IT / Medicaid managed care / Community health
- **Target customers**: B2B; primary customers are health plans (e.g., Aetna, UnitedHealthcare, Sentara Health Plans) and health systems looking to improve care for Medicaid populations
- **Mission/purpose statement**: "Everyone should have access to the healthcare they need." The company succeeds when the communities it serves are healthier.

## Products & Services
- **Waymark Care Platform (AI + Services)**: A proprietary AI platform that combines predictive models (identifying rising-risk patients with ~90% accuracy), clinical decision support, and a patient engagement layer. This is paired with in-person, multidisciplinary care teams (community health workers, pharmacists, therapists, care coordinators) who provide clinical services and social support (food, housing, transportation). It is a technology-enabled clinical service model, not a pure SaaS product.

## Market Standing
- **Total Funding**: $42M in a recent round (including investment from CVS Health). The company was founded in 2019 and is venture-backed.
- **Key Metric**: In a peer-reviewed study published in *NEJM Catalyst* (2024), Waymark demonstrated a **48% reduction in avoidable hospitalizations**, a **20% reduction in avoidable ER visits**, and a **3:1 ROI** (saving $2,347 per member per year) for health plans.
- **Notable Investors/Partners**: Partners include CVS Health (investor), Aetna, UnitedHealthcare, and Sentara Health Plans.
- **Growth Signals**: Operating in multiple states (Washington, Virginia, Ohio) with plans to expand. Actively hiring across multiple departments (10+ open roles as of mid-2025). Certified as a **2025 Great Place to Work**—99% of employees reported feeling welcome upon joining.

## Competitive Advantages
- **Proven Clinical Outcomes**: Demonstrated 48% reduction in avoidable hospitalizations and a 3:1 ROI in peer-reviewed research (*NEJM Catalyst*).
- **AI-Powered Patient Identification**: Proprietary machine learning model predicts avoidable ER/hospital utilization with 90% accuracy, enabling early intervention.
- **Community-Based Care Model**: Teams are local to the patients they serve, addressing both clinical needs and social determinants of health.
- **Public Benefit Corporation**: Legal structure ensures the company's mission (community health) is prioritized over pure profit maximization.

## Strategic Focus
- **Scale evidence-based model**: Expanding partnerships with health plans and health systems across the U.S. to bring its proven community care model to more Medicaid populations.
- **Deepen AI capabilities**: Continuing to improve the predictive accuracy and clinical decision support of its platform.
- **Strengthen care teams**: Hiring community health workers, pharmacists, therapists, and coordinators in existing and new markets.
- **Embed within health systems**: Formalizing partnerships (e.g., with Sentara Health Plans in Virginia) to integrate care delivery.

## Why Work Here
- **Mission-Driven**: An opportunity to do "meaningful, transformative work that positively impacts your community" by fixing the broken Medicaid care delivery system.
- **Culture & Values**: The company emphasizes "Bold Builders," "Humble Learners," "Experiment to Improve," and "Focused Urgency." It is described as a supportive, team-oriented environment.
- **Remote-First Structure**: Many roles are listed as "US - Remote," while patient-facing roles (Community Health Workers, Outreach Specialists) are local to specific regions (Cleveland, OH; Richmond, VA).
- **Support for Growth**: The company supports care delivery certification and licenses for its clinical staff.
- **Great Place to Work Certified**: 99% employee satisfaction rate on welcome and inclusion, per the 2025 Great Place to Work Trust Index Survey.
- **Transparency**: The company includes an explicit warning about fake job offers, noting all legitimate communications come from @waymarkcare.com.

## Sources
1. [waymarkcare.com - About](https://www.waymarkcare.com/about)
2. [waymarkcare.com - Careers](https://www.waymarkcare.com/careers)
3. [waymarkcare.com - Homepage](https://www.waymarkcare.com/)
4. [LinkedIn - Waymark](https://www.linkedin.com/company/waymark-care)
5. [Greenhouse - Waymark Jobs](http://job-boards.greenhouse.io/waymark)

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