---
title: 'Director Of Operations| Luxury High-Rise Residences- Millenium Tower at Action Property Management'
canonical: 'https://feeny.ai/job/director-of-operations-luxury-high-rise-residences-millenium-tower-action-kbejh0pxad94'
type: 'job'
last_seen: '2026-09-13'
---

# Director Of Operations| Luxury High-Rise Residences- Millenium Tower at Action Property Management

- **Company:** Action Property Management
- **Location:** San Francisco, CA
- **Compensation:** $130k–$140k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.lever.co/actionlife/a62a43e9-944e-4762-abd1-418fd7f03c1a

## Job description

## Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. Summary: The Director of Operations is responsible for overseeing the day-to-day operations of Millennium Tower, ensuring seamless delivery of luxury services to residents. This role requires a strong background in luxury hotel or hotel residences, with a particular focus on rooms division operations. The ideal candidate will possess exceptional leadership skills, a keen eye for detail, and a commitment to delivering exceptional service. This is a unique opportunity for a Director of Rooms, Director of Residences, Director of Front Office, Hotel Manager, Assistant General Manager, or Operations Executive who is ready to bring Forbes-level service standards into an exclusive luxury residential environment. Ideal candidate MUST HAVE: Forbes 4-5 star hospitality background/experience with strong background from luxury hotel or hotel residences experience from a Forbes 4-Star or 5-Star hotel/resort maintaining Forbes standards, and service level delivery. Compensation: $130k-140k/year, plus fully paid 100% health benefits, 401k match Additional Perks: Free parking, monthly cell phone stipend, yearly discretionary performance bonus, free monthly dry cleaning Schedule: This is a full-time onsite leadership role located at Millennium Tower in San Francisco. Monday – Friday 9:00 AM – 5:30 PM Because luxury service never stops, flexibility is required to support business needs, resident events, emergencies, and operational priorities, including participation in an alternating weekend leadership coverage rotation.

Position and Work Environment:

- This position requires onsite presence
- Emphasizes a collaborative atmosphere with open communication and mutual respect among team members.

Required Skills / Abilities:

- Bachelor’s degree in Hospitality Management, Business Administration, or related field.
- Minimum of 5 years of experience in luxury hotel or hotel residence operations, with a focus on Rooms Division.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Strong organizational and problem-solving skills.
- Proficiency in MS Office applications such as Word, Excel, Outlook and PowerPoint.
- Ability to work flexible hours including weekends and holidays.

Education / Certifications:

- Bachelor’s degree in hospitality management, Business Administration or related field.

Physical Requirements:

- Prolonged periods sitting at a desk and working on a computer.
- Capable of lifting up to 25 pounds as needed.

Key Responsibilities:

- Operational Oversight: Manage all aspects of the property's operations, including front desk, concierge, housekeeping, and engineering.
- Team Leadership: Lead and develop a high-performing team, providing training, coaching, and performance management.
- Guest Experience: Ensure a consistently high level of guest satisfaction through exceptional service delivery.
- Financial Management: Develop and manage operational budgets.
- Vendor Management: Oversee vendor relationships and contracts to optimize costs and service quality.
- Emergency Preparedness: Develop and implement emergency response plans and procedures.
- Compliance: Ensure compliance with all applicable regulations and safety standards.
- Project Management: Oversee renovation and improvement projects.
- Other duties as assigned

## Qualifications

- Bachelor’s degree in Hospitality Management, Business Administration, or related field.
- Minimum of 5 years of  experience within: luxury hotel or hotel residence operations, with a focus on Rooms Division. (Forbes experience)
- Forbes service training and experience maintaining Forbes standards.
- Strong Rooms Division, Front Office, Resident Services, or Hotel Operations leadership experience.
- Experience maintaining Forbes service standards and luxury guest experience programs.
- Strong leadership and management skills. Proven success leading large teams in high-touch luxury service environments.
- Excellent communication and interpersonal skills.
- Strong organizational and problem-solving skills.
- Proficiency in Buildinglink, ADP, MS Office applications such as Word, Excel, Outlook and PowerPoint.
- Ability to work flexible hours including weekends and holidays. (Required)
- M100 and CMCA certificates are desired
- Prolonged periods sitting at a desk and working on a computer.

## What We're Looking For

- Experienced Leader: Proven success managing large or complex residential communities, ideally high-rise, luxury, or hospitality environments.
- Financial Expert: Strong financial management skills with experience overseeing large budgets ($7M+).
- Project Management Pro: Extensive experience coordinating complex capital projects, repairs, and long-term planning.
- Litigation-Savvy: Background in HOA litigation, construction defects, and legal processes affecting common interest communities.
- Critical Thinker: Strong analytical, problem-solving, and decision-making abilities.
- People-Oriented: Exceptional interpersonal skills, with the ability to listen, influence, and build lasting relationships.
- Trusted Advisor: Professional presence, emotional intelligence, and the ability to collaborate effectively with boards and stakeholders.
- Designation. Minimum of a CMCA. PCAM preferred.

## Why You'll Love Working at Action

- Award-Winning Culture: Proud recipient of the 2025 Great Place to Work Certification.
- Highly Rated Employer: Check out our Glassdoor reviews –[read our reviews here](https://tinyurl.com/actionglassdoor).
- Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching for qualifying team members.
- Work-Life Balance: Vacation, sick time, holiday pay, and your birthday holiday.
- Cutting Edge Technology: Access to industry-leading tools and resources that drive efficiency and success.
- Career Growth and Development: Join a company committed to supporting your professional growth and helping you achieve your goals.

## Why You'll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.  Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the Los Angeles San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

## #LI-MA1

## About Action Property Management

## Company Overview
- **One-liner**: Action Property Management is the largest privately-owned homeowner association (HOA) management company in California, providing professional community management services to residential communities.
- **Entity Type**: Private (bootstrapped, no external funding rounds disclosed)
- **Headquarters**: Irvine, California, United States
- **Founded**: 1984
- **Founders**: Jan Lhotka

## Core Business
- **Primary industry**: Real Estate / Community Association Management (HOA management)
- **Target customers**: B2B – homeowner associations (HOAs), condominium boards, residential community developers, and luxury high-rise properties. Serves both large-scale master-planned communities and single-family home neighborhoods.
- **Mission statement**: "Help people love where they live."

## Products & Services
- **[HOA Management Services]**: Full-service management of community associations, including financial management, maintenance coordination, vendor oversight, compliance enforcement, and board support. Covers community types such as large-scale master-planned, high-rise, new development, condo/single-family homes, and hotel-residential.
- **[SnapHOA Platform]**: Proprietary in-house developed software providing a digital hub for residents, board members, and management teams. Includes communication tools, work order tracking, document storage, and financial transparency.
- **[360° Manager Support]**: Dedicated operational support for community managers, including training, legal resources, and technology tools to streamline daily tasks.
- **[Board Education]**: Workshops and resources to help HOA board members understand governance, financials, and legal compliance.

## Market Standing
- **Valuation**: Not publicly available (privately held)
- **Annual Revenue**: ~$38.9 million (LinkedIn estimate for 2025; may not reflect full company revenue)
- **Key Metric**: Manages over 300 communities with 1,000+ team members (company reports: 850+ employees on About page, 1,000+ on Careers page; LinkedIn reports 362 employees – conflicting data)
- **Notable Investors/Partners**: Privately owned by CEO Matthew Holbrook (acquired in 2014); no external investors listed.
- **Growth Signals**: 
  - Expanded into Dallas, Texas, adding a new market outside California.
  - Headcount growth of 8.1% year-over-year per LinkedIn (though baseline differs from company figures).
  - 9 office locations across California and Texas.
  - Certified as a Great Place to Work® for 2025-2026 (89% of employees say it’s a great place to work vs. 57% U.S. average).

## Competitive Advantages
- **Scale with local agility**: Largest privately-owned HOA manager in California, offering resources comparable to national firms while retaining local decision-making flexibility.
- **Proprietary technology**: SnapHOA platform developed in-house, providing a competitive edge in resident and board communication.
- **Ethical foundation**: Founded on ethics and professionalism in an industry historically plagued by unethical practices; this core value is maintained under current ownership.
- **Employee culture**: High employee satisfaction (3.9/5.0 on Glassdoor, 4.3★ rating; Great Place to Work certified). Strong focus on values, collaboration, and continuous improvement.

## Strategic Focus
- **Technology & AI**: Investing in AI solutions and infrastructure security to drive operational efficiencies and improve service delivery (led by CIO Brad).
- **Talent development**: Programs like LeadWell (six-month MBA-inspired leadership journey), Values Ambassador Classes, and bi-annual regional summits to build internal leadership.
- **Service expansion**: Growing geographic footprint (Dallas market entry) and diversifying community types served (luxury high-rise, new development, etc.).
- **Community impact**: Engaging in local charities and global humanitarian outreach through “Action Cares” initiatives.

## Why Work Here
- **Culture**: Emphasizes collaboration, trust, respect, innovation, and excellence. Values-driven environment with a mission to “help people love where they live.”
- **Work environment**: Hybrid/on-site roles across multiple California locations and Dallas, TX. Roles include community management, maintenance & engineering, hospitality, and college internships.
- **Benefits**: Medical (Aetna), dental & vision, 401(k) with company match, PTO & holidays, birthday holiday off, Employee Assistance Program, life insurance, FSA, long-term disability.
- **Career growth**: Four distinct career paths with advancement from day one; LeadWell program for emerging leaders; bi-annual summits for managers.
- **Recognition**: Certified Great Place to Work® (2025-2026); 89% employee approval rating.
- **Glassdoor rating**: 4.3★ (315 reviews) with strong scores for work-life balance (4.0) and culture (3.9).

## Sources
1. [actionlife.com – About Us](https://www.actionlife.com/about-us)
2. [actionlife.com – Join the Team](https://www.actionlife.com/join-the-team)
3. [linkedin.com – Action Property Management](https://linkedin.com/company/action-property-management)
4. [actionlife.com – Great Place to Work News](https://www.actionlife.com/news/great-place-to-work)
5. [jobs.lever.co – Action Property Management Careers](https://jobs.lever.co/actionlife)

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