--- title: 'Director of Operations at Lyra Technology Group' canonical: 'https://feeny.ai/job/director-of-operations-lyra-technology-group-portsmouth-1j8wgfqhvh6v' type: 'job' last_seen: '2026-09-12' --- # Director of Operations at Lyra Technology Group - **Company:** Lyra Technology Group - **Location:** Portsmouth, NH - **Posted:** 2026-07-29 - **Last confirmed live:** 2026-09-12 - **Apply:** https://job-boards.greenhouse.io/lyratechgroup/jobs/5374448008 ## Job description [Lyra Technology Group](http://www.lyratechgroup.com/) is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of [Evergreen Services Group](http://www.evergreensg.com/), we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. Lyra Technology Group is seeking a Director of Operations to build, standardize, and own the operations backbone for one of our operating companies.  In this key leadership role, the Director will design and implement the internal infrastructure process, documentation, change management, QA, and asset and contract lifecycle — that lets our sales and technical teams execute cleanly. This is a build-out role reporting directly to the CEO. This is not a technical leadership role, a helpdesk supervision role, or a finance role. Your work as a Director of Operations will include several components: Internal Operations, Process & Documentation - Author, standardize, and enforce internal SOPs across the organization - Own internal process documentation end-to-end: internal policy, client policy, and client data standards - Establish internal change management with documentation and communication standards - Lead internal automation and AI/workflow-automation initiatives - Govern internal systems administration (ConnectWise PSA, Datto RMM, documentation platform) in partnership with the Director of Technical Services Quality Assurance & Standards - Implement ticket QA standards: audit cadence, completeness criteria, and billable-accuracy checks - Design and implement project QA: checklists engineers must satisfy before a project is closed - Standardize user provisioning/deprovisioning and identity practices across the client base - Partner with the Director of Technical Services on client documentation standards Asset, Contract & Vendor Lifecycle - Centralize client asset and inventory tracking and lifecycle management - Own contract management: renewal dates and a central repository for MSAs, SOWs, and vendor agreements - Support MSA/SOW approval workflow (CEO retains final sign-off authority) - Partner with Finance on vendor procurement, purchasing, and renewals Solutions Portfolio & Sales Enablement - Lead evaluation and packaging of new solutions and offerings for clients - Own pricing, rate-card, and catalog governance: SKU catalog, discount governance, margin floors - Build sales-ops and tech-ops enablement: onboarding handoffs, renewals tracking, whitespace/upsell systems - Support vCIO and IT strategy reviews with enablement tooling and information flow Cross-Functional & Reporting - Partner with the CEO on operational strategy, capacity decisions, and continuous-improvement programs - Own operational reporting and dashboards: business KPIs, service-delivery metrics, and scorecards - Support HR-adjacent operations: offboarding, training and certification tracking - Coordinate with Technical Services on standards, solution handoffs, and BCDR oversight — govern the framework, don't duplicate technical execution Our ideal Director of Operations has the following qualifications: - 5+ years in operations, service delivery, or PMO leadership, ideally within an MSP or IT services business - Proven experience building operational infrastructure — not just maintaining it - Familiarity with ConnectWise PSA and Datto RMM (or equivalent MSP tooling) and MSP service-delivery metrics - Comfortable in a small-company environment where the role is both strategic and execution-level - Strong bias toward documentation, process discipline, and measurable improvement - Experience with internal automation and workflow tooling; interest in AI-driven operational improvement - Experience with contract lifecycle management and vendor operations a plus The targeted base compensation for this role is $115,000-$125,000. This role operates out of Portsmouth, NH in a hybrid model. If building the operational engine of a growing MSP sounds appealing to you, let's have a conversation. ## About Lyra Technology Group ## Company Overview - **One-liner**: A permanent holding company that acquires and operates a family of industry-leading IT managed services businesses, retaining each company’s brand, employees, and culture while providing the scale of a global platform. - **Entity Type**: Private (backed by Evergreen Services Group) - **Headquarters**: Chicago, Illinois, United States - **Founded**: 2017 (first acquisition in 2018; Lyra Technology Group launched in 2021) - **Founders**: Not publicly available; the platform was created by Evergreen Services Group and launched under the leadership of CEO Elliott Hyman ## Core Business - **Primary industry**: IT Services & IT Consulting (Managed Services, Cybersecurity, Cloud Solutions) - **Target customers**: Small and medium-sized organizations (SMBs) across various verticals - **Mission / purpose**: “Grow Your Legacy” – Providing a permanent home for technology service businesses so they can thrive without the pressure of a future exit. ## Products & Services Lyra Technology Group does not sell a single product; it owns and operates over 100 independently managed IT service companies around the world. Each company delivers its own portfolio, including: - **Managed IT Services** (helpdesk, network monitoring, on-site support) - **Cybersecurity** (managed security, compliance, incident response) - **Cloud & Infrastructure** (migration, Microsoft/AWS/Azure management) - **AI Process Consulting** (emerging focus – multiple AI Consultant roles posted) - **IT Project Management** (for enterprise deployments) - **Hardware & Field Services** (procurement, deployment, break-fix) ## Market Standing - **Valuation / Market Cap**: Not disclosed (privately held) - **Key metric**: Annual Revenue estimated between $100M and $500M (per LinkedIn data) - **Notable Investors / Partners**: Evergreen Services Group (sole platform backer), with a network of 110+ acquired founders - **Growth Signals**: - Over 4,000 team members serving 12,000+ clients and managing 276,000+ devices - 22.1% employee headcount growth year-over-year - Active M&A: recent acquisitions include Blackbird IT, DKBInnovative (2024), REDD Digital Services (2025), and Optimising IT - 34 active job postings (up 36% monthly and 42% yearly) - Launching an AI transformation initiative led by Chief Transformation Officer Marlena Slowik ## Competitive Advantages - **Permanent ownership** – Evergreen Services Group never divests, ensuring long-term stability for acquired companies and their teams. - **Preservation of identity** – Acquired companies keep their name, leadership, and culture, which drives high employee retention and NPS scores. - **Scale without bureaucracy** – Each business operates independently, but benefits from shared talent, knowledge, and purchasing power across the Lyra family. - **Founder-friendly model** – More than 110 founders have chosen to join, signaling strong trust in the partnership approach. ## Strategic Focus - **AI transformation**: Embedding AI into service delivery and internal operations (dedicated AI process consultants and forward deployment engineers). - **Geographic expansion**: Operating across the US, UK, Canada, Australia, and New Zealand, with continued regional CEO hires to deepen local presence. - **Service expansion**: Adding cybersecurity, cloud, and project management capabilities to meet growing SMB demand. - **Talent development**: Investing in internal career paths, with roles spanning from helpdesk to senior leadership. ## Why Work Here - **Culture & values**: High employee ratings (4.8/5 overall on LinkedIn, with Culture scored 4.7/5). Core values include Gratitude, Persistence, Growth Mindset, and Integrity. - **Career opportunities**: Active hiring across 34 positions in engineering, AI, project management, finance, and sales – with clear promotion paths within a rapidly growing group. - **Work environment**: Mix of remote, hybrid, and on-site roles depending on the company. Many positions offer flexibility; some require local presence for field support. - **Perks & stability**: Part of a permanent platform (no risk of flip), plus access to a community of industry-leading peers. Benefits include competitive compensation (Compensation rating 4.5/5) and a focus on work-life balance (4.0/5). - **Engineering & innovation**: Growing AI and cybersecurity teams, with opportunities to work on cutting-edge projects in a stable, founder-oriented organization. ## Sources 1. [lyratechgroup.com](https://lyratechgroup.com/) 2. [lyratechgroup.com/careers](https://lyratechgroup.com/careers/) 3. [lyratechgroup.com/our-team](https://lyratechgroup.com/our-team/) 4. [linkedin.com/company/lyra-technology-group-evergreen](https://www.linkedin.com/company/lyra-technology-group-evergreen) 5. [job-boards.greenhouse.io/lyratechgroup](http://job-boards.greenhouse.io/lyratechgroup) ## Other roles at Lyra Technology Group - [Associate](https://feeny.ai/job/associate-lyra-technology-group-chicago-xe7y6xg0fjp1) — Chicago, IL - [Director of Client Success](https://feeny.ai/job/director-of-client-success-lyra-technology-group-naperville-bxs2d8mj8y2g) — Naperville, IL - [Director of Client Value](https://feeny.ai/job/director-of-client-value-lyra-technology-group-naperville-q1echgqbrbsn) — Naperville, IL - [Support Engineer- Tier II](https://feeny.ai/job/support-engineer-tier-ii-lyra-technology-group-eagan-r43vf5zqk45n) — Eagan, MN - [MSP Project Manager](https://feeny.ai/job/msp-project-manager-lyra-technology-group-phoenix-bm9h0c1w8gfh) — Phoenix, AZ - [Account Manager](https://feeny.ai/job/account-manager-lyra-technology-group-easton-bjmgb1acw7wt) — Easton, PA - [Account Manager](https://feeny.ai/job/account-manager-lyra-technology-group-king-of-prussia-r6nfgpen8h1f) — King of Prussia, PA - [Account Manager](https://feeny.ai/job/account-manager-lyra-technology-group-knoxville-dps8ntckrnhh) — Knoxville, TN - [MSP Project Engineer](https://feeny.ai/job/msp-project-engineer-lyra-technology-group-new-york-p7g2jfmxh8gc) — New York, NY - [Director of Client Services](https://feeny.ai/job/director-of-client-services-lyra-technology-group-holmdel-ba3v6kb2gegr) — Holmdel, NJ