---
title: 'Director of Operations at Material Bank'
canonical: 'https://feeny.ai/job/director-of-operations-material-bank-olive-branch-dwzh86bp5nzk'
type: 'job'
last_seen: '2026-10-29'
---

# Director of Operations at Material Bank

- **Company:** Material Bank
- **Location:** Olive Branch, MS
- **Posted:** 2026-10-17
- **Last confirmed live:** 2026-10-29
- **Apply:** https://boards.greenhouse.io/materialbank/jobs/8033702003?gh_jid=8033702003

## Job description

Material Bank is the world’s largest material marketplace for the architecture and design industry. Operating in 37 countries, our platform has become the standard for design professionals around the globe. Every day, Material Bank connects thousands of designers with tens of thousands of materials from leading brands. Material Bank is the fastest and most powerful way for design professionals to search, sample, and specify materials.

Position Summary

Material Bank is seeking a Director of Operations to lead our highly automated Olive Branch distribution center. This leader is accountable for end-to-end fulfillment across multiple business lines and a shared inventory of hundreds of thousands of SKUs, including inbound, inventory, picking, packing, shipping, transportation, labor, quality, safety, automation, and supporting systems. The role combines hands-on floor leadership, data-driven decision making, strategic technology initiatives, and development of a strong management team.

## What You'll Do

Operations & Service Delivery

- Lead multi-shift receiving, put-away, replenishment, picking, pre-pack, custom packing, shipping, and returns, ensuring daily order cutoffs and service commitments are met.
- Oversee fulfillment for member sampling, e-commerce, and third-party logistics (3PL) clients from a shared inventory pool; establish capacity and contingency plans for promotions and peak periods.
- Lead operational onboarding of Brand Partners and 3PL clients; contribute process design, cost and labor models, launch readiness, and operational inputs to RFPs.
- Act as a senior operational contact for key partners and clients, resolving service issues and maintaining SLAs.
- Represent Operations in facility projects, process changes, inventory moves, and new program launches, ensuring operational readiness and minimal disruption.

Inventory, Transportation & Financial Performance

- Own inbound execution, inventory accuracy, cycle counting, discrepancy resolution, location integrity, and coordination of inbound scheduling, ASNs, and replenishment.
- Oversee parcel and freight performance, carrier relationships, transportation costs, surcharges, billing accuracy, and cross-border shipping requirements.
- Own operating budgets, margin targets, cost per unit, labor productivity, and staffing plans by process and shift; manage staffing partner relationships.
- Prioritize and deliver process and labor improvements with measurable, recurring savings.

Automation, Systems & Continuous Improvement

- Lead operational use of robotics and automation, including AMRs, and evaluate emerging solutions such as goods-to-person systems.
- Own operational requirements for WMS and related WES/WCS systems; partner on vendor evaluations, capital business cases, ROI analysis, pilots, and rollouts, holding technology and automation partners accountable for performance.
- Drive standard work, SOP compliance, process mapping, root-cause analysis, and quality standards across fulfillment processes, packaging, inventory handling, and facility conditions.
- Maintain a strong safety culture and compliance with OSHA and applicable requirements.

Leadership, Data & Culture

- Lead, recruit, coach, and develop Operations Managers, Supervisors, Team Leads, and hourly associates across shifts, building leadership depth, engagement, and retention.
- Establish daily operating rhythms and KPI dashboards covering service, quality, cost, productivity, and safety; use data to drive timely decisions.
- Promote practical adoption of AI and technology for reporting, analysis, documentation, and operational decision making.
- Build succession depth and a culture of ownership, accountability, respect, and continuous improvement.

## What You'll Bring

Required

- 10+ years of experience in distribution, fulfillment, supply chain, or a related field, including 7+ years managing teams, managers, and multi-shift operations.
- Experience owning operating budgets, cost-per-unit or labor productivity metrics, and high-volume WMS-enabled operations with robotics or automation.
- Experience managing parcel and freight operations and carrier relationships.
- Strong analytical capability, advanced Excel skills, and familiarity with BI/reporting tools; openness to AI and emerging technologies.
- Strong leadership, attention to detail, proactive problem solving, and ability to manage competing priorities in time-sensitive environments.
- Availability to work nonstandard hours, including peak periods; ability to lift up to 25 pounds regularly.

## Preferred

- Bachelor's degree in Supply Chain, Operations, Engineering, Business, or a related field; MBA a plus.
- Experience in multi-client 3PL, e-commerce, or small-parcel/sample fulfillment.
- Experience with WMS or automation implementations, vendor RFPs, and capital investment cases.
- Knowledge of international shipping and customs, especially Canada and the UK.
- Experience managing staffing agencies or labor partners.
- Lean, Six Sigma, or related continuous improvement training or certification.

What you’ll get from us:

- Our people: We are a growth-driven team that values efficiency, builds smart automation, operates in small empowered teams, and moves quickly from idea to execution.
- Relaxation and Celebrations: Flexible PTO, Sick Days, Paid National Holidays, and even more (ask us about this when we connect).
- Health Benefits: We contribute to your medical, dental, vision and short-term/long-term disability plans and have a strong employee assistance program.
- Plan for your Retirement: 401(k) eligible after your first 90 day's employed!
- Giving Back: We sponsor multiple events throughout the year to help out our communities.
- Growth: We’ll help you take your career to the next level. We want you to be creative and take initiative which will allow you to grow and create within the company. Most importantly, be the best at what matters!
- Flexible Work Schedules: With business units and employees across the globe, Material Technologies has embraced a hybrid  working model allowing department leaders to decide on the best approach for their respective teams, whether that be remote, in person, or a little of both.

Material Bank is proud to be an equal opportunity employer. We value diversity, and all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status or other status protected under any applicable federal, state or local law.

## About Material Bank

## Company Overview
- **One-liner**: Material Bank is the world’s largest material marketplace that enables architects and designers to search, sample, and specify design materials with free, carbon-neutral overnight delivery.
- **Entity Type**: Private (Series D; $325M+ total funding)
- **Headquarters**: Miami, Florida, USA (with offices in Boca Raton, FL; Paris, France; Olive Branch, MS; and a New York office coming soon)
- **Founded**: 2019
- **Founders**: Adam I. Sandow (Founder & CEO)

## Core Business
- **Primary industry**: Design Services, Architectural & Interior Design Materials Marketplace, Logistics
- **Target customers**: B2B — architects, interior designers, and design firms (120,000+ registered users); also serves manufacturers (500+ leading brands) seeking to get products specified
- **Mission or purpose**: To redefine the future of design by making the material search, sampling, and specification process fast, sustainable, and centralized — committed to net zero by 2040, 100% carbon neutral since 2020.

## Products & Services
- **Material Search & Sampling Platform**: A web-based marketplace where designers can search 500,000+ products across 300+ categories from 650+ brands. Orders placed by midnight ET are shipped in a single box and delivered by 10:30 AM the next day — always free for designers.
- **Brand Discovery & Specification**: Tools for designers to save materials, create boards, collaborate with colleagues, and communicate directly with brand representatives for product details, lead times, and quotes.
- **Manufacturer Services**: Brand exposure to 100,000+ design professionals, leads on-demand, sample reclamation, and massive brand awareness — all to help manufacturers drive specification.
- **Sustainability Initiatives**: Carbon-neutral shipping, sample reclamation, and a CEU webinar series (“Design Your Impact”) on sustainable specifying.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: $325M+ total funding (latest round: $175M in 2022)
- **Notable Investors/Partners**: Not fully disclosed but backed by major venture firms (TechCrunch reported $28M Series A in 2021; $175M round in 2022). Partners include 500+ leading brands like Armstrong Flooring, Kimball International, and others.
- **Growth Signals**: 120,000+ registered users, 560,000+ separate design projects, 33,000+ design firms & corporations, 500+ leading brands, 4.2M+ packages saved from being sent via consolidation. Expanded globally with a European launch in 2023. Recognized by Forbes as one of America’s Best Startup Employers in 2026.

## Competitive Advantages
- **One-box logistics moat**: Proprietary logistics network consolidates samples from hundreds of brands into a single overnight delivery — a massive operational moat that competitors cannot easily replicate.
- **Network effects**: As more designers join, more manufacturers want to list; as more brands list, the platform becomes more valuable to designers.
- **Sustainability leadership**: 100% carbon neutral since 2020 and committed to net zero by 2040 — a strong differentiator in an industry increasingly focused on environmental impact.
- **Speed & convenience**: Overnight delivery of physical samples from hundreds of brands — unmatched in the design industry.

## Strategic Focus
- **Global expansion**: Launched in Europe in 2023 (Paris office), signaling international growth.
- **Product expansion**: Moving beyond sampling into brand discovery, specification, and human connection — becoming a full lifecycle platform for design professionals.
- **Sustainability**: Deepening commitment to net zero, sample reclamation, and sustainable specifying education.
- **AI & data**: Actively hiring Senior Data & AI Engineer and Applied AI Engineer, suggesting investment in AI-powered search, recommendations, and logistics optimization.

## Why Work Here
- **Remote-friendly culture**: “Remote-friendly but maintain a global presence for in-person collaboration” — most roles are remote, with hubs in South Florida, Paris, and Mississippi.
- **Comprehensive benefits**: Full medical/dental/vision (some plans at 100% coverage), flexible PTO, company-wide break last week of December, 12 weeks paid parental leave, 401(k) with 100% match up to 4%, FSA/HSA, monthly remote stipend, employee referral bonuses, LifeMart discounts.
- **People-first values**: Leadership principles include “We care,” “We team,” “We grow,” “We build,” “We ask,” “We run” — emphasizing ownership, curiosity, speed, and collaboration.
- **Engineering culture**: Small but mighty technical team (25 people, 11% of workforce) with focus on data, AI, and platform engineering. Current openings include Senior Data & AI Engineer and Applied AI Engineer.
- **Growth trajectory**: $325M+ funded, expanding globally, recognized by Forbes as Best Startup Employer — high growth with stability.
- **Mission-driven**: Working on sustainability (net zero by 2040) and transforming a legacy industry — appealing to purpose-driven talent.
- **Employer rating**: 3.6/5.0 on LinkedIn (81 reviews), with compensation rated 4.1/5.0, culture 3.2, work-life 3.0, career 3.3.

## Sources
1. [materialbank.com](https://www.materialbank.com/)
2. [careers.materialbank.com](https://careers.materialbank.com/careers)
3. [careers.materialbank.com/about](https://careers.materialbank.com/careers/about)
4. [linkedin.com/company/materialbank](https://www.linkedin.com/company/materialbank)
5. [TechCrunch (2021) - $28M Series A](https://techcrunch.com/2021/03/17/material-bank-a-logistics-platform-for-sourcing-architectural-and-design-samples-raises-28m/)
6. [Business of Home (2022) - $175M round](https://businessofhome.com/articles/material-bank-raises-175-million)

## Other roles at Material Bank

- [Sr. Material Researcher](https://feeny.ai/job/sr-material-researcher-material-bank-south-florida-or-boston-7zm0vg64f4hk) — South Florida OR Boston, MA
- [Enterprise Account Manager](https://feeny.ai/job/enterprise-account-manager-material-bank-south-florida-new-york-ny-boston-ma-4wd32mvhemef) — South Florida / New York, NY / Boston, MA / Chicago, IL
- [Inside Sales Representative, Samplize Pro](https://feeny.ai/job/inside-sales-representative-samplize-pro-material-bank-remote-vcss5x3r4vyz)
- [Senior Analytics Engineer](https://feeny.ai/job/senior-analytics-engineer-material-bank-london-r5nvsxqjcrf8) — London, United Kingdom
- [Integrated Marketing Manager](https://feeny.ai/job/integrated-marketing-manager-material-bank-boston-0r92h01nfzep) — Boston, MA
- [Senior Event Marketing Manager](https://feeny.ai/job/senior-event-marketing-manager-material-bank-remote-v8787zgt4yrf)
- [Senior Account Executive](https://feeny.ai/job/senior-account-executive-material-bank-remote-b468cwppz1gn)
- [Lead MarTech Engineer](https://feeny.ai/job/lead-martech-engineer-material-bank-remote-03778d4620gp)
- [Lead Front End Engineer](https://feeny.ai/job/lead-front-end-engineer-material-bank-remote-j8v42pj7fpwb)
- [Associate Creative Director](https://feeny.ai/job/associate-creative-director-material-bank-remote-8yv90cqnzzw1)