---
title: 'Director of Operations- Sacramento, CA at Action Property Management'
canonical: 'https://feeny.ai/job/director-of-operations-sacramento-ca-action-property-management-sacramento-wcbww6e0jjzj'
type: 'job'
last_seen: '2026-10-18'
---

# Director of Operations- Sacramento, CA at Action Property Management

- **Company:** Action Property Management
- **Location:** Sacramento, CA
- **Compensation:** $80k–$100k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.lever.co/actionlife/6692b607-28e6-4a64-88ef-58728fd9f638

## Job description

## Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Job Summary The Director of Operations is responsible for providing strategic leadership and oversight of all onsite operations to ensure exceptional resident experience and consistent delivery of high-quality hospitality services. This role partners closely with the General Manager to support Board relations, governance processes, and financial planning while driving operational excellence, team performance, and continuous improvement. The Director of Operations serves as a senior operational leader, accountable for service standards, compliance, and the overall effectiveness of property operations.

## Key Responsibilities

Operational & Service Excellence Leadership

- Set and champion service standards that promote exceptional hospitality and resident satisfaction.
- Oversee all day-to-day operations across onsite departments, ensuring consistent execution of service expectations.
- Monitor resident feedback and operational performance metrics to drive service improvements.
- Serve as a senior escalation point for complex resident and service issues.

People Leadership & Organizational Development

- Lead, coach, and develop department leaders and management-level staff.
- Establish performance expectations, provide feedback, and support professional development.
- Partner with the General Manager on workforce planning, succession planning, and talent development.
- Foster a culture of accountability, collaboration, and service excellence.

Vendor & Contract Oversight

- Provide oversight of vendor relationships and service contracts.
- Ensure vendors meet performance standards, contractual obligations, and safety requirements.
- Review contracts, track renewals, and recommend service or cost improvements.

Board Relations & Governance Leadership

- Partner with the General Manager in supporting Board relations and communications.
- Lead or support preparation of Board and Annual Meeting materials, including Director’s Reports, agendas, notices, and operational documentation.
- Attend Board and committee meetings as assigned and present operational updates.
- Ensure operational compliance with association governing documents, including CC&Rs, Rules & Regulations, and policies.

Financial & Budget Oversight

- Lead and support annual budget preparation in collaboration with the General Manager and accounting teams.
- Monitor operational expenses, analyze variances, and recommend cost-effective solutions.
- Review and approve invoices and expenditures within delegated authority.

Systems, Reporting & Process Optimization

- Provide oversight of property systems and reporting tools, including SnapHOA, BuildingLink, Action Lists, calendars, and contract schedules.
- Ensure data accuracy, consistency, and effective use of systems to support transparency and accountability.
- Identify and implement process improvements to enhance efficiency and service delivery.

Risk Management & Emergency Preparedness

- Ensure compliance with safety standards, policies, and regulatory requirements.
- Support emergency preparedness planning and response.
- Act as a senior onsite leader during incidents and emergencies.

## Requirements

- Minimum of five (5) years of progressive leadership experience in residential property management, hospitality, or related operations.
- Proven experience leading multi-department teams and managers.
- Strong financial acumen, including budgeting and expense management.
- Exceptional communication, presentation, and relationship-management skills.
- Ability to interpret and apply governing documents and operational policies.
- Highly organized, strategic, and results-oriented with strong problem-solving skills.
- Proficiency with Microsoft Word, Excel, PowerPoint, and property management systems.

Education/Certifications

- High School Diploma or equivalent required. College degree preferred; degree in Business, Hospitality, or a related field.
- CMCA certification preferred.

## Team Member Perks

- Award-Winning Culture: Proud recipient of the Great Place to Work Certification.
- Highly Rated Employer: Check out our Glassdoor reviews –[read our reviews here](https://tinyurl.com/actionglassdoor).
- Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching for qualifying team members.
- Work-Life Balance: Vacation, sick time, holiday pay, and your birthday holiday.
- Cutting Edge Technology: Access to industry-leading tools and resources that drive efficiency and success.
- Career Growth and Development: Join a company committed to supporting your professional growth and helping you achieve your goals.

We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.  Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

## About Action Property Management

## Company Overview
- **One-liner**: Action Property Management is the largest privately-owned homeowner association (HOA) management company in California, providing professional community management services to residential communities.
- **Entity Type**: Private (bootstrapped, no external funding rounds disclosed)
- **Headquarters**: Irvine, California, United States
- **Founded**: 1984
- **Founders**: Jan Lhotka

## Core Business
- **Primary industry**: Real Estate / Community Association Management (HOA management)
- **Target customers**: B2B – homeowner associations (HOAs), condominium boards, residential community developers, and luxury high-rise properties. Serves both large-scale master-planned communities and single-family home neighborhoods.
- **Mission statement**: "Help people love where they live."

## Products & Services
- **[HOA Management Services]**: Full-service management of community associations, including financial management, maintenance coordination, vendor oversight, compliance enforcement, and board support. Covers community types such as large-scale master-planned, high-rise, new development, condo/single-family homes, and hotel-residential.
- **[SnapHOA Platform]**: Proprietary in-house developed software providing a digital hub for residents, board members, and management teams. Includes communication tools, work order tracking, document storage, and financial transparency.
- **[360° Manager Support]**: Dedicated operational support for community managers, including training, legal resources, and technology tools to streamline daily tasks.
- **[Board Education]**: Workshops and resources to help HOA board members understand governance, financials, and legal compliance.

## Market Standing
- **Valuation**: Not publicly available (privately held)
- **Annual Revenue**: ~$38.9 million (LinkedIn estimate for 2025; may not reflect full company revenue)
- **Key Metric**: Manages over 300 communities with 1,000+ team members (company reports: 850+ employees on About page, 1,000+ on Careers page; LinkedIn reports 362 employees – conflicting data)
- **Notable Investors/Partners**: Privately owned by CEO Matthew Holbrook (acquired in 2014); no external investors listed.
- **Growth Signals**: 
  - Expanded into Dallas, Texas, adding a new market outside California.
  - Headcount growth of 8.1% year-over-year per LinkedIn (though baseline differs from company figures).
  - 9 office locations across California and Texas.
  - Certified as a Great Place to Work® for 2025-2026 (89% of employees say it’s a great place to work vs. 57% U.S. average).

## Competitive Advantages
- **Scale with local agility**: Largest privately-owned HOA manager in California, offering resources comparable to national firms while retaining local decision-making flexibility.
- **Proprietary technology**: SnapHOA platform developed in-house, providing a competitive edge in resident and board communication.
- **Ethical foundation**: Founded on ethics and professionalism in an industry historically plagued by unethical practices; this core value is maintained under current ownership.
- **Employee culture**: High employee satisfaction (3.9/5.0 on Glassdoor, 4.3★ rating; Great Place to Work certified). Strong focus on values, collaboration, and continuous improvement.

## Strategic Focus
- **Technology & AI**: Investing in AI solutions and infrastructure security to drive operational efficiencies and improve service delivery (led by CIO Brad).
- **Talent development**: Programs like LeadWell (six-month MBA-inspired leadership journey), Values Ambassador Classes, and bi-annual regional summits to build internal leadership.
- **Service expansion**: Growing geographic footprint (Dallas market entry) and diversifying community types served (luxury high-rise, new development, etc.).
- **Community impact**: Engaging in local charities and global humanitarian outreach through “Action Cares” initiatives.

## Why Work Here
- **Culture**: Emphasizes collaboration, trust, respect, innovation, and excellence. Values-driven environment with a mission to “help people love where they live.”
- **Work environment**: Hybrid/on-site roles across multiple California locations and Dallas, TX. Roles include community management, maintenance & engineering, hospitality, and college internships.
- **Benefits**: Medical (Aetna), dental & vision, 401(k) with company match, PTO & holidays, birthday holiday off, Employee Assistance Program, life insurance, FSA, long-term disability.
- **Career growth**: Four distinct career paths with advancement from day one; LeadWell program for emerging leaders; bi-annual summits for managers.
- **Recognition**: Certified Great Place to Work® (2025-2026); 89% employee approval rating.
- **Glassdoor rating**: 4.3★ (315 reviews) with strong scores for work-life balance (4.0) and culture (3.9).

## Sources
1. [actionlife.com – About Us](https://www.actionlife.com/about-us)
2. [actionlife.com – Join the Team](https://www.actionlife.com/join-the-team)
3. [linkedin.com – Action Property Management](https://linkedin.com/company/action-property-management)
4. [actionlife.com – Great Place to Work News](https://www.actionlife.com/news/great-place-to-work)
5. [jobs.lever.co – Action Property Management Careers](https://jobs.lever.co/actionlife)

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