--- title: 'Director of Operations at Setpoint' canonical: 'https://feeny.ai/job/director-of-operations-setpoint-new-york-qh1x1bycwmme' type: 'job' last_seen: '2026-11-04' --- # Director of Operations at Setpoint - **Company:** Setpoint - **Location:** New York, NY - **Work type:** hybrid - **Posted:** 2026-10-29 - **Last confirmed live:** 2026-11-04 - **Apply:** https://job-boards.greenhouse.io/setpoint/jobs/5279584007 ## Job description Behind many of life’s most important transactions like buying a house, applying for a mortgage, getting a small business loan, or refinancing a credit card, is a network of credit relationships. Setpoint provides critical infrastructure for relationships between the world’s largest banks, credit funds and capital markets counterparties. Because when capital works together, ambition goes further. ## About the role We are looking for a Director of Operations to join our team! This is a role for someone who wants to own how a fast-growing software company turns a signed customer into a live, paying one. You will lead sales operations and implementation operations as a single system, from first sales conversation through contract, implementation, go-live and first payment, and manage a small team that runs it day to day. You will work directly with our SVP of Growth and the sales team on everything sales ops, with our VP of Solutions on everything implementation ops, and with Finance on the forecast, capacity plan and compensation programs that depend on both. Who will love this job - An operator: You have run sales ops, revenue ops or business ops inside a company, not just advised on it. You like being the person who owns the process end to end and is accountable for whether it works. - A systems thinker: You see how a stage definition in the CRM changes rep behavior, how project management tools can drive business outcomes, and how sales behavior changes implementation load three months later. You design the process and the incentives together. - A great communicator: You can hold your own with executives who want simpler processes and data gathering but more insights, and land on the answer that is right for the business. - Analytically self-sufficient: You build the model yourself, pull the data out of the CRM or project tool, and turn it into a decision leadership can act on. - A scrappy team player: You thrive in early-stage environments with lots of moving parts, priorities, roles and responsibilities, comfortable with leading and do-ing at the same time. - A manager who develops people: You set clear goals, give direct feedback, and build a team that runs the operating cadence without you so your time goes to the next bottleneck. ## What you’ll do Sales operations - Own HubSpot as the system of record for pipeline: stage definitions, required fields, deal hygiene, and the reporting the leadership team and board rely on. - Run the pipeline and forecast cadences with Sales leadership, and make the forecast something Finance can plan against. - Administer sales compensation in partnership with Finance: plan documentation, quota-setting support, monthly commission calculations and statements, accelerator true-ups and dispute resolution. - Design territory, lead routing and rep capacity models as the sales team grows; own the data that tells us when to hire the next rep. Implementation operations - Own the Closed/Won-to-kickoff handoff processes so every deal arrives in implementation with scope, data requirements, stakeholders and timeline already defined. - Run implementation capacity planning with the VP of Solutions: ramped-FTE modeling, allocation across the implementation team, and the hiring signal that comes out of it. - Own the implementation system (Asana) and its reporting: status, cycle time by stage, blockers and at-risk accounts, surfaced weekly to leadership. - Define and instrument the go-live and billing trigger so revenue starts when it should and MRR projections reconcile to contracts. - Standardize the implementation playbook and close the loop back to Sales: what implementation learns about scope, data readiness and timeline slippage should change how we sell. Leading the team - Manage two operations team members, set their goals, develop their skills, and build the structure that lets them run the day to day. - Be the connective tissue between Finance, Growth and Capital Solutions — in the room for revenue planning, headcount decisions and quarterly goal setting, bringing the operating data that makes those decisions better. You should have - 8–12 years across sales operations, revenue operations or business operations - Hands-on experience running sales ops: CRM administration, forecasting cadence, compensation plan administration and deal desk. HubSpot experience is a strong plus. - Experience managing people, with a track record of building a small team that outgrows you. - Strong analytical and problem-solving skills; expert in Excel or Google Sheets and comfortable pulling and reconciling data across systems. - Ability to deal with ambiguity and meet deadlines in high-pressure situations. - Financial services background is a plus; curiosity about how asset-backed lending works is required. - Implementation or professional services operations experience in an enterprise software business is a plus. Compensation: $180,000 - $200,000 OTE dependent on multiple factors, which may include the successful candidate's skills, experience and other qualifications. About Setpoint: Setpoint is the new operating standard for asset-backed finance. Our collaborative, AI-native platform brings capital providers and borrowers together around the same verified information: extracting and verifying asset and servicer data, automating reporting and compliance, and surfacing risk and opportunity in real time. Leading institutions use Setpoint to strengthen oversight, reduce risk, and make better decisions across $550B+ in financed assets. In August 2024, Setpoint announced the successful completion of its $31 million Series B funding round. 645 Ventures led the round, with significant strategic investments from Citi and Wells Fargo, alongside Andreessen Horowitz, NextView Ventures, Floating Point, Henry Kravis, Zillow founder’s 75 & Sunny, Vesta Ventures, Fifth Wall, Eltura Ventures, and Outrunner Capital. We offer a comprehensive benefits package that includes competitive salaries, stock options, unlimited paid time off, medical, dental, and vision coverage, 401(k), and health and wellness support through One Medical and a 24/7 Employee Assistance Program. We have offices in Austin, TX, New York, NY, and Salt Lake City, UT, with hybrid roles based in these locations and an expectation of two days a week in office (Tuesdays and Thursdays). Setpoint provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. ## About Setpoint ## Company Overview - **One-liner**: Setpoint builds the capital markets operating system that powers asset-backed lending, enabling banks, credit funds, and originators to manage debt facilities, securitizations, and funding operations with speed and accuracy. - **Entity Type**: Private (Series B; last round raised in August 2024) - **Headquarters**: Austin, Texas, United States (also offices in New York, NY and Salt Lake City, UT) - **Founded**: 2021 - **Founders**: Stuart Wall (CEO), Ben Rubenstein (President), Michael Lam (CIO) ## Core Business - **Primary industries**: Capital markets technology / Fintech / Asset-backed lending infrastructure - **Target customers**: B2B – institutional lenders, private credit funds, asset managers, originators (banks, fintech lenders, and securitization platforms) - **Mission**: “Make capital efficient and error-free” and “build trust in our system of credit.” Setpoint aims to eliminate manual, error-prone funding operations by providing a single operating system for debt facility management. ## Products & Services - **Capital Markets OS (Debt Capital)**: A platform that centralizes borrower activity, automates investor reporting, manages asset & collateral workflows, and enables real-time forecasting for warehouse facilities, forward flow, leverage and fund finance, and securitization management. - **Equity Capital Tools**: Asset modeling software to underwrite new loans, project IRR/MOIC, and manage credit lines. - **Verification & Diligence Services**: Through acquired companies (Resolute Diligence Solutions and inTENT Fulfillment), Setpoint provides rating agency–approved loan diligence and verification services to prevent double pledging. - **Data OS & Insight OS**: Modules that standardize borrower data, reconcile calculations, track loan-level data, and provide real-time analytics. ## Market Standing - **Valuation**: Not disclosed (conflicting reports – no public valuation found) - **Key Metric**: Total Funding – **$79.5M** raised across Seed ($5.5M in July 2021), Series A ($43M in December 2022, led by Andreessen Horowitz), and Series B ($31M in August 2024). Annual revenue: **$3.1M** (estimated, LinkedIn). - **Notable Investors/Partners**: Andreessen Horowitz (led Series A), along with 10+ other investors; strategic partners include large banks, credit funds, and capital markets counterparties. - **Growth Signals**: - Over **$50B in financed assets** powered by Setpoint’s technology annually. - **111 employees** (+37% YoY growth); headcount increased by 40+ in the past year. - Acquired **Resolute Diligence Solutions** (2023) and **inTENT Fulfillment** (2026) to expand diligence and verification capabilities. - Launched industry standard to prevent double pledging after major industry collapses (2025). - **14 active job openings** across engineering, capital solutions, sales, finance, and legal. ## Competitive Advantages - **Comprehensive OS**: A single platform covering the full capital markets lifecycle – from origination and asset modeling to warehouse facilities, securitization, and investor reporting. - **White-glove onboarding**: Setup with zero lift from the customer’s team, enabling reduced funding times and seamless transitions mid-transaction. - **Capital Solutions team**: In-house expertise that helps clients focus on growth, effectively acting as a “profit multiplier.” - **First-mover in verification standards**: Post-2025 industry standard to stop double pledging, giving Setpoint a strong compliance and risk-management moat. - **Rating agency–approved diligence**: Through acquisitions, Setpoint offers approved loan diligence that is critical for securitization markets. ## Strategic Focus - **Expanding verification & diligence**: The acquisition of inTENT Fulfillment (announced January 2026) adds rating agency–approved loan diligence capabilities. - **Deepening institutional trust**: Continued investment in preventing double pledging and building industry standards for asset-backed finance. - **Scaling the platform**: Growing the Capital Markets OS across more asset classes (auto, housing, student loans, etc.) and onboarding larger institutional lenders. - **Product innovation**: Launching Data OS and Insight OS modules for real-time analytics and portfolio forecasting. ## Why Work Here - **Culture**: Entrepreneurial, first-principles thinking environment. Team-oriented with guiding principles like “We win as a team,” “We fight for customer value,” and “We optimize for speed.” - **Work policy**: Flexible & remote work options are available; many roles are hybrid in Austin, New York, or Salt Lake City. - **Perks & Benefits**: Unlimited PTO, 401k, health/vision/dental insurance, One Medical membership, 24/7 mental health support (EAP), regular team happy hours, lunches, and company offsites. - **Growth opportunity**: Work at a high-growth startup that is rebuilding the infrastructure of capital markets. Employees have opportunities to work cross-functionally in a capital solutions, engineering, and product environment. - **Notable alumni sources**: Talent often joins from top fintech and financial firms (Citi, Google, Ribbon, Lithic, Resolute Diligence Solutions, Realtor.com). ## Sources 1. [setpoint.io](https://www.setpoint.io/) 2. [setpoint.io/careers](https://www.setpoint.io/careers/) 3. [setpoint.io/about](https://www.setpoint.io/about/) 4. [Greenhouse job board](https://job-boards.greenhouse.io/setpoint) 5. 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