--- title: 'Director of Partner Solutions at Ascertain' canonical: 'https://feeny.ai/job/director-of-partner-solutions-ascertain-remote-1zbs2x0jwfnd' type: 'job' last_seen: '2026-09-12' --- # Director of Partner Solutions at Ascertain - **Company:** Ascertain - **Location:** Remote - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-11 - **Last confirmed live:** 2026-09-12 - **Apply:** https://jobs.ashbyhq.com/ascertain/c26ebc5e-d9fb-4707-b197-e73a65b00420 ## Job description Meet Ascertain Ascertain is building AI agents to automate the administrative work that burdens care teams. We are in major health systems and large specialty groups, saving hundreds of staff hours every week. Our backers include Northwell Health, New York’s largest health system, and Deerfield Management, a leading healthcare investment firm. Together, we’re on a mission to restore time, trust, and focus to the people who keep healthcare running. Our work is urgent — not because of startup timelines, but because our customers rely on us to drive financial resilience and operational clarity in a system under strain. ## About the Role As our next Partner Solutions hire, you will lead post-sale success, implementation, adoption, and retention efforts for Ascertain’s most strategic partners. This role is ideal for someone with experience in healthcare technology, healthcare consulting, or SaaS implementation who is excited to build a high-impact function from the ground up. You will own the customer journey after the initial sale, overseeing pilot delivery, driving change management and adoption, and ensuring long-term retention and expansion. Working directly with care management, revenue cycle, and clinical operations teams, you will ensure our platform integrates seamlessly into daily workflows and delivers measurable business and clinical value. Successful implementations will serve as a foundation for future product adoption and expansion into adjacent workflows. As a trusted advisor to our partners, you will engage executive stakeholders, align teams around operational goals, and leverage data-driven insights to demonstrate ROI. You will collaborate closely with Sales, Product, Engineering, and Marketing to ensure deployments are successful, customer feedback informs product development, and outcomes support broader go-to-market strategies. This is a highly visible, hands-on role for someone who thrives in relationship management, transformational implementations, and operational problem-solving. You will help define Ascertain’s partner success strategy, create scalable processes and playbooks, and shape the overall customer experience. ## What You'll Do - Own partner success after the sale by leading onboarding, implementation, adoption, and long-term retention efforts for strategic healthcare customers. - Serve as the primary partner contact, building relationships with executive sponsors, operational leaders, and clinical stakeholders. - Lead deployments from kickoff through go-live, managing timelines, milestones, risks, training, and change management activities. - Drive adoption and measurable outcomes by helping customers integrate Ascertain into daily workflows and achieve operational and financial goals. - Measure and communicate ROI using key performance metrics to support renewals, expansion opportunities, and strategic decision-making. - Partner with Sales to grow existing accounts through upsell and cross-sell opportunities based on customer needs and success. - Collaborate cross-functionally with Product, Engineering, Marketing, and Sales to improve the customer experience and influence product development. - Build scalable processes and playbooks for onboarding, training, support, and customer success as the function grows. ## What You'll Need - 4+ years leading implementations, onboarding, or post-sale delivery for healthcare technology or SaaS platforms. - Experience working with healthcare providers and operational teams, with a strong understanding of ambulatory practice workflows and revenue cycle operations. - Proven ability to manage complex, multi-stakeholder implementations and drive adoption, measurable outcomes, and long-term customer success. - Familiarity with ambulatory EHR platforms such as athenaOne, NextGen, eClinicalWorks, or similar systems. - Strong communication, relationship management, and analytical skills, with the ability to engage both executive and operational stakeholders. - Startup or high-growth company experience is preferred. Benefits & Perks: - Cutting-edge technology: Work directly with the latest advancements in AI and automation, tackling challenging problems that meaningfully impact healthcare. - Ownership & growth: You’ll join Ascertain at a pivotal early stage, shaping our products, technical direction, and culture, with significant opportunities for career advancement. - Collaborative team: Join a talented, passionate, and supportive team with backgrounds from top tech companies and clinical institutions. - Competitive compensation: We offer competitive salary, meaningful equity, comprehensive health insurance, and more. Why Ascertain? Make a real difference: Your work will directly impact healthcare organizations and improve patient care. Join Ascertain in transforming healthcare with AI! ## About Ascertain ## Company Overview - **One-liner**: Ascertain provides an agentic AI platform that automates healthcare administrative workflows—prior authorizations, referrals, eligibility checks, care coordination, and claims management—across health systems, providers, and payers. - **Entity Type**: Private (startup); raised $17.4M total (Seed + Series A) - **Headquarters**: New York, New York, United States - **Founded**: 2022 - **Founders**: Founded by a team of healthcare operators and technologists, including CEO Mark Michalski, MD (former healthcare executive) and CPO Eli Bernstein (others from Northwell Health and Aegis Ventures) [ascertain.com](https://www.ascertain.com/company) [linkedin.com](https://www.linkedin.com/company/ascertain-ai) ## Core Business - **Primary industry**: Healthcare IT / AI-powered healthcare operations automation - **Target customers**: B2B – health systems, specialty practices, management service organizations (MSOs), and health plans - **Mission**: “To fundamentally transform medicine and create a more equitable healthcare future by addressing operational inefficiencies at scale” [linkedin.com](https://www.linkedin.com/company/ascertain-ai) ## Products & Services Ascertain’s platform is a unified AI agent system that automates end-to-end care management and revenue cycle workflows. Key modules include: - **Prior Authorization Automation**: Submits, reviews, and follows up on prior authorizations, reducing workload by up to 95% in pilot studies. - **Referral Management**: Ingests unstructured data and automates referral processing. - **Eligibility Verification**: Real-time checks integrated into existing workflows. - **Care Coordination**: Automates discharge planning, care gap identification, and case management. - **Claims Management**: Streamlines claims submission, denials, and appeals with built-in auditability. - **Utilization Management**: Automates reviews and compliance checks. - **Human-in-the-Loop**: Every process embeds human review for transparency and control [ascertain.com](https://www.ascertain.com/) ## Market Standing - **Valuation / Market Cap**: Not disclosed - **Key Metric (Total Funding)**: $17.4M (Seed $7.4M in March 2024, Series A $10M in May 2025) - **Notable Investors / Partners**: Deerfield Management (Series A lead), Northwell Health (strategic partner and investor), Aegis Ventures (co-founder/sponsor) [linkedin.com](https://www.linkedin.com/company/ascertain-ai) [ascertain.com](https://www.ascertain.com/company) - **Growth Signals**: - Headcount: 31 employees (93.1% YoY growth) [linkedin.com](https://www.linkedin.com/company/ascertain-ai) - Pilot with Northwell Health: reduced user clicks by 80% and authorization submission time by 67% [ascertain.com](https://www.ascertain.com/) - Partnership with The Oncology Institute (100+ oncology clinics) went live in 8 weeks [ascertain.com](https://www.ascertain.com/) - Partnership with Cardiovascular Associates of America (CVAUSA) [ascertain.com](https://www.ascertain.com/) - Claims ROI in under 90 days [ascertain.com](https://www.ascertain.com/) ## Competitive Advantages - **Healthcare-native design**: Built by former healthcare operators who understand workflow complexity. - **Agentic AI, not RPA**: Platform adapts to new rules in real time, ingests both structured and unstructured data, and operates with explainable, auditable guardrails. - **Fast deployment**: Live in 8 weeks; ROI measurable in months. - **Transparency & compliance**: Human-in-the-loop, built-in audit trails, and compliance-ready for healthcare regulations. - **Strong partnerships**: Deep ties with Northwell Health (one of the largest health systems in the U.S.) provide real-world validation and data access [ascertain.com](https://www.ascertain.com/) [builtin.com](https://builtin.com/company/ascertain) ## Strategic Focus - **Scale existing platform** across more health systems, specialty practices, and payers. - **Expand automation** into denials management, population health, and care gap identification. - **Deepen AI capabilities** while maintaining transparency and auditability. - **Grow the team** (active hiring for product, engineering, and customer-facing roles) [linkedin.com](https://www.linkedin.com/company/ascertain-ai) [jobs.ashbyhq.com](https://jobs.ashbyhq.com/ascertain) ## Why Work Here - **Mission-driven impact**: Work on reducing administrative burden that delays patient care; directly improve healthcare access and equity. - **Culture**: “Clinicians, engineers, and business leaders” united by the belief that “less admin means better outcomes” [ascertain.com](https://www.ascertain.com/company) - **Remote / Hybrid**: Some roles are remote (e.g., Brazil-based engineers), others are in-office or hybrid in New York. The company supports flexibility [builtin.com](https://builtin.com/company/ascertain) [linkedin.com](https://www.linkedin.com/company/ascertain-ai) - **Engineering environment**: Apply cutting-edge AI (agents, LLMs, NLP) to real-world healthcare problems; work on a modern stack with fast iteration cycles. - **Growth trajectory**: Rapidly growing startup (93% headcount growth YoY) with strong funding and strategic partnerships; opportunities for ownership and advancement. - **Notable perks**: Not explicitly detailed, but typical for venture-backed AI startups (equity, competitive salary, mission-focused culture). ## Sources 1. [ascertain.com](https://www.ascertain.com/) 2. [ascertain.com/company](https://www.ascertain.com/company) 3. [ascertain.com/careers](https://www.ascertain.com/careers) 4. [linkedin.com/company/ascertain-ai](https://www.linkedin.com/company/ascertain-ai) 5. [builtin.com/company/ascertain](https://builtin.com/company/ascertain) ## Other roles at Ascertain - [Full-Stack Engineer](https://feeny.ai/job/full-stack-engineer-ascertain-new-york-vgybmc02fvjv) — New York, NY - [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-ascertain-remote-rd1xdrv0j2nx) - [Prior Authorization Assistant, Cardiology](https://feeny.ai/job/prior-authorization-assistant-cardiology-ascertain-remote-zhbcpz97d0wx) - [Partner Operations Manager](https://feeny.ai/job/partner-operations-manager-ascertain-remote-ynnqc36wjtya) - [Staff Product Manager, Automation](https://feeny.ai/job/staff-product-manager-automation-ascertain-new-york-k5dsyb5va4vd) — New York, NY - [Director of Partner Solutions - Cardiology](https://feeny.ai/job/director-of-partner-solutions-cardiology-ascertain-remote-ha0kkt1me6rt)