---
title: 'Director of Partner Success at Revi'
canonical: 'https://feeny.ai/job/director-of-partner-success-revi-185-clara-st-san-francisco-jnezs2qn1xgq'
type: 'job'
last_seen: '2026-09-08'
---

# Director of Partner Success at Revi

- **Company:** Revi
- **Location:** 185 Clara St San Francisco, CA
- **Compensation:** $180k–$240k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-02-11
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/revi/357663c9-2db7-484e-832a-f3ccb6fd707f

## Job description

The Revi Mission🚀 Brick-and-mortar retail isn’t dead — it’s evolving. As technology accelerates, the digital and physical worlds are merging into one unified purchasing layer. At Revi, we believe the real Web 3 is this hybrid world, where every physical purchase has a digital identity, a relationship, and an opportunity for engagement.

As major brands have digitized isolated parts of their customer journey, Revi’s mission is much bigger: we unify the entire physical purchase journey and enable small businesses to compete at a world-class level. We help businesses use data, AI, and consumer engagement tools to drive profitability, operational efficiency, and customer loyalty — all within a single ecosystem.

Supported by top Silicon Valley investors, Revi is positioned to own a multi-billion-dollar category.

## Why Join Revi?🥳

- Work as a direct thought partner to the CEO and executive leadership
- Play a foundational role at a rocket-ship startup that is scaling fast
- Influence culture, hiring, systems design, and world-class processes
- Experience unlimited personal and professional growth
- Join a vision-driven team that believes in big ideas, hard work, high impact, and serving the businesses in our ecosystem
- Be at the forefront ofAI-driven transformation in the restaurant and retail space

The Revi Role 👨🏾‍💻👩‍💻 As Director of Partner Success & Support, you will architect and lead the full post-sales experience — onboarding, adoption, optimization, support, and long-term retention. You will own the operational structure of Partner Success and Support and ensure these teams operate with an AI-first mindset, integrating automation, AI agents, analytics, and intelligent workflows into every step of the partner journey. This role reports to the CEO and is mission-critical to Revi’s scale.

## What you'll do 👷🏾‍♂️ (AI-First Responsibilities)

- Own Partner Lifecycle & Experience
- Lead the teams responsible for onboarding, success, and support for all Partners post-sale.
- Design repeatable, scalable, AI-enhanced processes for all Partner touchpoints.
- Build systems that anticipate partner needs, drive adoption, and ensure platform stickiness.
- Build AI-Driven Processes & Automation
- Create, automate, and continuously improve communication workflows using AI tools.
- Partner with internal AI teams to integrateAI agentsinto onboarding, support, data analysis, and training.
- Implement predictive insights to identify churn risks, adoption gaps, and growth opportunities.
- Operational Leadership
- Develop detailed onboarding rollout plans and keep all timelines accountable.
- Work with Execs, Product, Eng, AI, and Partner Success Managers to create an optimal end-to-end partner experience.
- Standardize processes, establish AI-enhanced SOPs, and build dashboards that provide real-time visibility into partner health.
- Drive KPIs + Performance Excellence
- Deliver weekly & monthly KPIs such as: TTR, CSAT, NPS, Adoption Rate, Task Completions, Retention, Transaction Growth, Outbound Engagement Metrics
- Use AI-powered analytics to diagnose root causes, improve workflows, and accelerate results.
- Data, Insights & Partner Health
- Interpret internal + external data to optimize lifecycle touchpoints.
- Implement AI-based health scoring, partner segmentation, and proactive engagement triggers.
- Identify partner challenges and propose data-backed solutions.
- Cross-Functional Collaboration
- Work closely with Sales, Marketing, Product, AI, and Engineering to improve system functionality and partner experience.
- Serve as the champion for partner needs as the company builds next-generation AI features.
- Team Leadership
- Manage Partner Success Managers, Implementation Managers, and Support Leads.
- Create a culture of ownership, innovation, and accountability.
- Coach and develop team members to perform at the highest levels.
- Embed AI tools in daily workflows, empowering your team to work faster and smarter.

## What We Expect You’ll Bring 😎

- 5+ years in customer success, implementation, operational excellence, or project management
- 2+ years in a senior leadership role managing customer-facing or support teams
- Experience deploying complex technology systems (POS, kiosk, SaaS, multi-location rollouts)
- Familiarity with hardware logistics: shipping, 3PL, installs, and support operations
- Experience with iPad/Android configurations, MDM, troubleshooting
- Strong communication, presentation, and stakeholder-management skills
- Ability to diagnose issues quickly using technical + business reasoning
- Experience supporting SMB & Mid-Market in Retail/Restaurant or e-commerce is a huge plus
- Familiarity with Salesforce
- AI curiosity, adoption, and comfort leveraging AI as a core part of workflows
- Demonstrated ability to build predictive workflows, automated systems, or AI-supported processes (or eagerness to learn)

## Our Values

- ❤️Heart– Passion, generosity, and service to others
- 🔨Impact– Innovation, resilience, versatility, and ownership
- 🏆Excellence– Integrity, supreme service, and setting the bar high

## Perks & Benefits

- Equity package
- Competitive salary + bonus
- Professional development support
- Medical, dental, vision benefits
- Flexible vacation policy
- Paid holidays
- Team events, off-sites, volunteer opportunities
- 401(k)

## About Revi

## Company Overview
- **One-liner**: Revi is an AI-powered point-of-sale and revenue growth platform that helps restaurants and retail businesses personalize customer engagement, automate upsells, and build loyalty through a fusion of hardware, software, and a consumer app.
- **Entity Type**: Private (Series A, total funding $24.26M)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2019
- **Founders**: Eugene Johnson (CEO), Raj Katira (Co-Founder & VP, Operations)

## Core Business
- **Primary industries**: Restaurant technology, point-of-sale (POS), AI-driven marketing, customer engagement
- **Target customers**: B2B – restaurants, quick-service, and physical retail businesses (SMB to enterprise)
- **Mission/purpose**: “Turning every point-of-sale into a revenue growth engine” by creating digital profiles for in-store customers and enabling hyper-personalized engagement.

## Products & Services
- **Revi POS Hardware**: On-premise devices that capture transaction data and enable digital ordering, self-service, and QR code payments.
- **Revi Consumer App**: Mobile app for order ahead, delivery, rewards, and personalized offers.
- **AI-Powered Upsells & CRM**: Automated upsell suggestions, instant rewards, and customer relationship management tools that optimize the purchase journey.
- **Marketing Automation**: Tools for targeted campaigns based on purchase history and consumer profiles.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (conflicting reports: a 2020 source cited $15M valuation; no recent figure disclosed)
- **Key Metric**: Annual Revenue $3.4M (2024); Total Funding $24.26M
- **Notable Investors/Partners**: Not publicly disclosed
- **Growth Signals**: 145 customers as of 2024; headcount of 28–34 employees (+15.3% YoY growth); actively hiring AI engineers and senior roles; expanded to 5 countries (US, Guatemala, Colombia, Argentina, Venezuela).

## Competitive Advantages
- **Integrated hardware + software + app ecosystem** that creates a seamless, end-to-end experience for both merchants and consumers.
- **AI-driven personalization** that turns every transaction into a data-rich opportunity for automated upsells and loyalty.
- **Focus on revenue growth** rather than just transaction processing, differentiating from legacy POS providers.

## Strategic Focus
- **AI engineering expansion**: Recent job postings for Senior and Junior AI Engineers indicate a push to deepen machine learning capabilities.
- **Product development**: Building out consumer-facing features (order ahead, rewards) and merchant-side analytics.
- **Scaling operations**: Hiring for Partner Success, US Operations, and VP-level roles to support growth.

## Why Work Here
- **Culture**: Rated 4.4/5 on employer review platforms (work-life 4.2, compensation 4.3, culture 4.3, career 4.3).
- **Work model**: In-office at San Francisco HQ (185 Clara St) with some hybrid roles; on-site workspace culture.
- **Engineering culture**: Emphasis on AI and platform engineering; small but growing team (28–34 people) with cross-functional collaboration.
- **Notable perks**: Not explicitly detailed, but the company promotes a “growth engine” mentality and offers roles across product, engineering, operations, and customer success.

## Sources
1. [getrevi.com](https://www.getrevi.com/)
2. [builtin.com](https://builtin.com/company/revi-getrevicom)
3. [theorg.com](https://theorg.com/org/revi)
4. [linkedin.com](https://linkedin.com/company/getrevi)
5. [getlatka.com](https://getlatka.com/companies/revi)

## Other roles at Revi

- [(Contract) Technical Recruiter](https://feeny.ai/job/contract-technical-recruiter-revi-185-clara-st-san-francisco-72sm662e1fdr) — 185 Clara St San Francisco, CA
- [Director of US Operations](https://feeny.ai/job/director-of-us-operations-revi-185-clara-st-san-francisco-rqmq5rbdynbz) — 185 Clara St San Francisco, CA
- [Senior Backend Engineer](https://feeny.ai/job/senior-backend-engineer-revi-185-clara-st-san-francisco-g7mpfyev4z4b) — 185 Clara St San Francisco, CA
- [VP of Consumer](https://feeny.ai/job/vp-of-consumer-revi-san-francisco-5q7f8nymdw2q) — San Francisco, CA
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