---
title: 'Director of Processing at Cascade Financial Services'
canonical: 'https://feeny.ai/job/director-of-processing-cascade-financial-services-az-tx-fjkybwsqab50'
type: 'job'
last_seen: '2026-09-14'
---

# Director of Processing at Cascade Financial Services

- **Company:** Cascade Financial Services
- **Location:** AZ TX, TN
- **Posted:** 2026-07-17
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.greenhouse.io/cascadeloans/jobs/7807685003

## Job description

Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays, Remote work opportunities

What you'll do at Cascade:

Serve the American Dream Through Attainable Home Ownership.

Position Overview

As the Director of Processing, you lead the entire processing department and own the strategy that keeps it running and growing. You are responsible for the Processing team, the Junior Processing team, and the training function, and for making all three work together as one engine. You set direction based on company directives, build leaders, and make sure files move quickly and accurately across every product type.

Your job is to manage the managers, remove roadblocks, and design how the department operates so problems get solved at the right level instead of escalating to the top. The work is part strategist, part builder.

Key Responsibilities:

Leadership and Strategy

- Own the overall strategy for the processing department and set the direction for how loans are processed across all product types, including agency and portfolio (chattel and land home).
- Manage and develop the Processing Manager, Processing Development Manager, and Operations Training Manager, and hold them accountable for the results of their teams.
- Build a leadership bench. Coach your managers so they can solve problems within their own teams and grow into bigger roles over time.
- Earn and keep the respect of the team. Lead in a way that people want to follow, and build a culture of accountability, service, and ownership.
- Represent processing in origination, underwriting, and closing conversations so your managers can stay focused on running their teams.
- Partner with leadership on the long-term org structure and on what a fulfillment organization needs to look like at scale.

Workflow and Efficiency

- Look at every workflow with fresh eyes. Find bottlenecks, cut steps that do not add value, and standardize how work gets done while maximizing the Jr. Processors where it makes sense.
- Direct the rollout of new systems and processes, including task-based workflow and onboarding of any new service providers or services that affect the processing department.
- Use data to manage the department. Track production, turn times, quality, and capacity, and use what you see to make decisions and rebalance work across teams.

Department Oversight

- Set monthly goals including appraisal orders, submissions to underwriting and fundings.
- Make sure files are processed accurately within SLAs, and in line with company policy and all federal, state, and investor guidelines.
- Set and enforce processing policies, procedures, and best practices across all teams.
- Provide guidance and final escalation support for complex scenarios and exceptions.
- Own hiring strategy, performance management, and retention for the leaders who report to you.
- Other duties as needed to keep the department healthy and growing.

## What you will need to join Cascade

- Minimum 5 years of mortgage loan processing experience, with a strong record of leadership.
- Minimum 3 years’ Processing Management Experience
- Extensive Encompass Experience preferred
- Proven, verifiable track record of scaling a processing department. Candidates must be able to point to specific systems, workflows or AI tools they have implemented in prior roles and the measurable results those changes produced, such as cost per loan, turn times, or capacity per FTE.
- Proven ability to lead leaders and build strong, motivated teams that respect and trust their manager.
- Strong working knowledge across agency and portfolio products, or the ability to learn the side you do not know quickly.
- Comfortable using data to manage capacity, production, and quality.
- Excellent communication skills and the confidence to make hard calls and have hard conversations.
- A strategist who brings ideas to the table and is not a yes person.
- Manufactured Housing knowledge a plus.
- Construction to permanent financing experience a plus

About Cascade & Our Culture:

Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Attainable Housing. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry.

The Cascade culture lives in our team members!!!  We are focused and dedicated to developing and providing a platform for growth. We are proud of the team that we've built and are looking for great people who will embrace our values and contribute to them: T.I.E.S. Teamwork, Integrity, Excellence, and Service. We believe in work/life balance and a positive/family-like work environment. Together, we will continue to lead the way and make a difference.

Join our team and assist us to Serve the American Dream Through Attainable Home Ownership.

## About Cascade Financial Services

## Company Overview
- **One-liner**: Cascade Financial Services is a specialized lender providing mortgage solutions for manufactured, mobile, and modular homes across the United States.
- **Entity Type**: Private (Partnership; owned by Centerbridge Partners, L.P.)
- **Headquarters**: Chandler, Arizona, United States
- **Founded**: 1999
- **Founders**: Not publicly available

## Core Business
- **Primary Industry**: Financial Services (Manufactured Home Lending)
- **Target Customers**: B2C (homebuyers seeking manufactured, mobile, or modular homes); B2B (dealers, inspectors, foundation experts, title providers)
- **Mission Statement**: "Serving the American Dream Through Attainable Home Ownership" [cascadeloans.com](https://www.cascadeloans.com/about-us/careers/)

## Products & Services
- **Manufactured Home Purchase Loans**: Mortgage financing for new and existing manufactured homes, with competitive rates and loan programs tailored to the manufactured housing marketplace.
- **Construction Loans**: Flexible construction loan programs for manufactured homes.
- **Home-Only Loan Programs**: Financing options for the home structure itself, separate from the land.
- **Refinancing**: Loan options for existing manufactured homeowners.
- **In-House Underwriting**: Loans are underwritten internally by experienced manufactured home lending experts, enabling faster approvals. [cascadeloans.com](https://www.cascadeloans.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (Private company)
- **Key Metric**: Annual Revenue of **USD $12.0 million** (latest estimate) [LinkedIn](https://www.linkedin.com/company/cascadefinancialservices)
- **Total Funding**: Not publicly available (owned by Centerbridge Partners, L.P.)
- **Notable Investors/Partners**: Parent company is **Centerbridge Partners, L.P.**, a private investment firm.
- **Growth Signals**: Employs **162 people** with a monthly headcount growth of **+1.9%**; LinkedIn followers at 4,669 growing +4.5% monthly. [LinkedIn](https://www.linkedin.com/company/cascadefinancialservices)
- **Key Metric**: Over 20 years of commitment to the manufactured home community; A+ rating with the Better Business Bureau (BBB). [cascadeloans.com](https://wwwdev.cascadeloans.com/about-us/company-background/)

## Competitive Advantages
- **Specialized Expertise**: Focus exclusively on manufactured, mobile, and modular home lending—a niche that many traditional lenders avoid or under-serve.
- **In-House Underwriting**: Faster, more flexible loan decisions made by experts who understand the unique aspects of manufactured housing.
- **Long-Standing Reputation**: Over 20 years in the industry, with a strong track record and an A+ BBB rating.
- **Customized Loan Programs**: Offers construction and home-only loan programs that are specifically designed for this market segment.
- **State-of-the-Art Automation**: Leverages business automation to streamline the lending process while employing skilled professionals. [LinkedIn](https://www.linkedin.com/company/cascadefinancialservices)

## Strategic Focus
- **Expand Attainable Homeownership**: Continue to serve the growing demand for affordable manufactured housing.
- **Technology & Automation**: Continued investment in state-of-the-art business automation and data systems (VP of Data Systems and APIs role exists).
- **Talent Growth**: Actively hiring across multiple departments (Origination, Servicing, IT, HR, Collections) with a focus on building a strong, values-driven team.
- **Market Leadership**: Maintaining its position as one of the most trusted lenders in the manufactured housing space.

## Why Work Here
- **Culture & Values**: The company emphasizes a culture built on **T.I.E.S.: Teamwork, Integrity, Excellence, and Service**. They also cite values of being "Be Unique, Be Innovative & Be Ambitious." [LinkedIn](https://www.linkedin.com/company/cascadefinancialservices)
- **Work Environment**: Described as a "positive/family-like work environment" with a strong emphasis on **work/life balance**. [cascadeloans.com](https://www.cascadeloans.com/about-us/careers/)
- **Career Growth**: The company states it is "focused and dedicated to developing and providing a platform for growth" for its team members.
- **Remote/Hybrid Policy**: Offers a mix of roles. Some positions are **hybrid** (e.g., Loan Officer in McKinney, TX: "in office up to 3x per week"), while others like the **Encompass Administrator & Developer** are listed as **Remote, USA**. [Greenhouse](http://job-boards.greenhouse.io/cascadeloans?t=042f52133us)
- **Employer Rating**: 3.7/5.0 on LinkedIn (124 reviews), with specific ratings: Work-Life 3.6, Compensation 3.1, Culture 3.6, Career 3.5. [LinkedIn](https://www.linkedin.com/company/cascadefinancialservices)
- **Mission-Driven Work**: Employees contribute to the mission of "Serving the American Dream Through Attainable Home Ownership," which can be a strong motivator in the affordable housing space.

## Sources
1. [cascadeloans.com](https://www.cascadeloans.com/)
2. [Greenhouse Careers Page](http://job-boards.greenhouse.io/cascadeloans?t=042f52133us)
3. [LinkedIn Company Profile](https://www.linkedin.com/company/cascadefinancialservices)
4. [Company Background Page](https://wwwdev.cascadeloans.com/about-us/company-background/)

## Other roles at Cascade Financial Services

- [Servicing Support Analyst](https://feeny.ai/job/servicing-support-analyst-cascade-financial-services-az-bp8t2mq00tya) — AZ, SD
- [Escrow Analysis Specialist - Property Tax & Insurance](https://feeny.ai/job/escrow-analysis-specialist-property-tax-insurance-cascade-financial-services-az-203j6h3jr42y) — AZ SD TX, TN
- [Loan Counselor/Late Stage Collections](https://feeny.ai/job/loan-counselor-late-stage-collections-cascade-financial-services-az-sd-0qdxxevbd17s) — AZ SD, TN
- [Full Stack Software Engineer](https://feeny.ai/job/full-stack-software-engineer-cascade-financial-services-az-fl-99g9f6e0a1at) — AZ FL, CA
- [Loan Officer (Hybrid, in office up to 3x/week)](https://feeny.ai/job/loan-officer-hybrid-in-office-up-to-3x-week-cascade-financial-services-az-tx-4zdwh4wecyja) — AZ TX, TN
- [Production Associate (Hybrid, in office up to 3x/week) - New Grads strongly encouraged to apply!](https://feeny.ai/job/production-associate-hybrid-in-office-up-to-3x-week-new-grads-strongly-q9wdpcrde0r0) — AZ TX, TN