--- title: 'Director of Product at Courier Health' canonical: 'https://feeny.ai/job/director-of-product-courier-health-new-york-nbzkvw7jy2x5' type: 'job' last_seen: '2026-10-16' --- # Director of Product at Courier Health - **Company:** Courier Health - **Location:** New York, NY - **Posted:** 2026-10-12 - **Last confirmed live:** 2026-10-16 - **Apply:** https://job-boards.greenhouse.io/courierhealth/jobs/5263536007 ## Job description Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported. We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes. Come Build with Us We're a NYC-based team that believes culture, craft, and customer obsession go hand in hand. We show up for each other the same way we show up for the people we serve. We're an office-first company that values in-person collaboration 4 days per week because we believe the best work happens when you can collaborate and brainstorm together in the same room. If that sounds like your kind of place, we think you'll love it here. The Opportunity Courier Health is at an inflection point. We exist to get patients faster, better access to life-saving therapies, and product helps to shape decisions related to which patients we reach next and how soon. As Director of Product, you will lead a team of product managers covering the full platform, reporting directly to the CEO. You will also keep a hand in the work running discovery, writing the spec, making the call — on the bets that matter most. The roadmap here is not handed down. You will decide what we build, in what order, and what we deliberately don't do, in a market where the right answer is rarely obvious and the stakes are patients starting therapy. If you have led product teams inside someone else's operating model and want to define your own, this is the seat. ## What You'll Build A product team that makes its own calls. You will coach to a standard in weekly one on ones and roadmap reviews, raise the bar on writing and discovery, and give your PMs enough room to be wrong and get better. The goal is a team that can size a bet and defend it without you in the room. A roadmap the whole company can bet on. Sales, implementation, and engineering all plan against what product says is coming. You will set the sequencing across a growing customer base, make the tradeoffs between what one strategic client needs and what the platform needs, and say no clearly enough that people trust the yes. Commitments hold, and when they change, everyone knows why in time to act. Discovery grounded in how patients actually get to therapy. Our users are the people running patient support programs, field teams, and hub operations. You will get your team in front of them, translate what you hear into product, and build the customer and market fluency that makes our roadmap hard to copy. Strong opinions are welcome here. Strong opinions without customer contact are not. What Makes You Successful - 10+ years in product management at a B2B software company, with a track record of shipping products enterprise customers renewed and expanded. - 5+ years managing product managers. You have hired, coached, and given hard feedback that made someone better. - Proven ownership of a roadmap end to end from customer discovery and strategy through launch and measured outcomes, not just execution against someone else's plan. - Strong technical fluency. You can work through data models, API integrations, and architectural tradeoffs with engineers and hold your own. Coding is not required. Depth is. - Excellent judgment under ambiguity. You can make a call with incomplete information, explain the reasoning, and change course without drama when the evidence shifts. - Exceptional written communication. You think in documents, and your specs make the decision obvious. - Comfortable working directly with senior customer stakeholders, including the conversations nobody wants to have. - Experience building process where none existed, and the restraint to keep it minimal. Bonus points if you have: - Worked in health tech, pharma tech, or life sciences, or know patient support programs, hub services, or specialty pharmacy workflows firsthand. - Built products on top of complex data integrations or healthcare interoperability standards. - Shipped LLM-powered features that customers actually use. - An early product hire who helped a company scale through growth. ## Benefits - 100% paid employee health benefit options (including medical, dental, and vision) - 401(k) with employer funded match - Unlimited Vacation - Commuter Benefits - Paid parental leave - Catered lunch on Fridays - Wellness stipend - Great Place to Work Certified The annual salary range for the target level for this role is $225,000- $260,000 plus equity + benefits, including medical, dental, and vision. Courier Health is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. ## About Courier Health ## Company Overview - **One-liner**: Courier Health provides an AI‑powered patient experience platform that helps biopharma companies support patients with chronic and rare diseases from diagnosis through long‑term therapy adherence. - **Entity Type**: Private (Series B) - **Headquarters**: New York, New York, United States (NoMad neighborhood) - **Founded**: 2021 - **Founders**: Danny Sigurdson (CEO) ## Core Business - Primary industry: Healthcare IT / Life Sciences Software - Target customers: Biopharma companies (Field Access, Patient Services, and Marketing teams) – B2B Enterprise - Mission: “Reinvent how people living with chronic and rare diseases are supported – ensuring patients can start and stay on game‑changing, life‑altering therapies.” ## Products & Services - **Courier Health Platform (Patient Experience Command Center)** – A purpose‑built SaaS platform that unifies patient data across the care journey, automates workflows, and uses AI to surface insights. Modules include: - **Command Center for Field Access** – End‑to‑end visibility and control, enabling Field Access and Reimbursement teams to operate more efficiently. - **Patient Services Backbone** – Connects diverse data systems and partners to orchestrate the next best action for patient support. - **AI‑Powered Insights** – Purpose‑built for biopharma, providing predictive analytics to identify issues before they escalate and improve patient outcomes. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric** (private): **$70.45M total funding** – Seed ($4M, Aug 2021), Series A ($16.5M, Jul 2024, led by Norwest), Series B ($50M, Apr 2026, led by Oak HC/FT with participation from Norwest and Work‑Bench) [courierhealth.com](https://www.courierhealth.com/) | [linkedin.com](https://www.linkedin.com/company/courierhealth) - **Notable Investors/Partners**: Oak HC/FT (lead Series B), Norwest Venture Partners, Work‑Bench - **Growth Signals**: - Headcount: **92 employees** (+64.9% YoY); 51–200 range [linkedin.com](https://www.linkedin.com/company/courierhealth) - 21 active job postings (400% growth year over year in openings) [greenhouse.io](https://job-boards.greenhouse.io/courierhealth) - Claimed double‑digit improvements in patient starts, 67% reduction in time‑to‑start, 7× team efficiency, >15% increase in 6‑month persistency [courierhealth.com](https://www.courierhealth.com/) ## Competitive Advantages - **Purpose‑built for biopharma**: The only platform 100% focused on biopharma commercial teams (Patient Services, Market Access) – not a generic CRM or healthcare IT solution. - **AI‑native**: AI purpose‑built for biopharma patient journeys, providing predictive insights and automation that improve persistency and team productivity. - **Mission‑driven**: Strong patient‑centric culture that attracts talent passionate about healthcare outcomes. - **Proven outcomes**: Reported 15%+ increase in patient starts and 67% faster time‑to‑start, creating clear ROI for clients. ## Strategic Focus - Scale the AI‑powered platform across more biopharma clients and therapy areas. - Continue investing in product innovation and data integration to break down silos across the patient journey. - Grow commercial and client solutions teams (indicated by active hiring in Client Solutions, Sales, and Engineering). - Expand from Series B funding led by Oak HC/FT to accelerate market penetration. ## Why Work Here - **Mission**: Opportunity to work on a meaningful problem – improving outcomes for people with chronic and rare diseases. - **Culture**: Office‑first (4 days/week in‑person in NoMad, NYC) with flexibility as needed. Values include “Patients are our North Star,” “Think like an owner,” “Accountability leads to growth” [courierhealth.com/careers](https://www.courierhealth.com/careers) - **Perks**: Competitive pay, medical/dental/vision, 401(k) match, unlimited PTO, paid parental leave, healthy lifestyle stipend, employee referral program. - **Engineering**: Growing engineering team (Senior, Staff, Customer Engineer roles); emphasis on building complex, mission‑critical healthcare software. Talent sourced from companies like Veeva, Flatiron Health, Medidata, and Capital One. - **Growth**: 64.9% headcount growth YoY; strong funding and expanding client base signal a high‑growth trajectory. ## Sources 1. [courierhealth.com](https://www.courierhealth.com/) 2. [courierhealth.com/about-us](https://www.courierhealth.com/about-us) 3. [courierhealth.com/careers](https://www.courierhealth.com/careers) 4. [greenhouse.io](https://job-boards.greenhouse.io/courierhealth) 5. [linkedin.com](https://www.linkedin.com/company/courierhealth) ## Other roles at Courier Health - [Director of Demand Generation](https://feeny.ai/job/director-of-demand-generation-courier-health-new-york-kyxwmegmjgm6) — New York, NY - [Engineering Manager](https://feeny.ai/job/engineering-manager-courier-health-new-york-3zt7mny358r9) — New York, NY - [Software Engineering Intern (Summer 2027)](https://feeny.ai/job/software-engineering-intern-summer-2027-courier-health-new-york-05v59xk3wgsm) — New York, NY - [Associate General Counsel](https://feeny.ai/job/associate-general-counsel-courier-health-new-york-36gx01hsnj9y) — New York, NY - [Principal Product Manager](https://feeny.ai/job/principal-product-manager-courier-health-new-york-2skb5annwaef) — New York, NY - [Director, Implementation](https://feeny.ai/job/director-implementation-courier-health-new-york-v6pvmtxh19xw) — New York, NY - [Business Intelligence Engineer](https://feeny.ai/job/business-intelligence-engineer-courier-health-new-york-wjc5e54tdkd9) — New York, NY - [Senior Software Engineer, Frontend](https://feeny.ai/job/senior-software-engineer-frontend-courier-health-new-york-aktccyfb75gr) — New York, NY - [Senior Software Engineer, Infrastructure](https://feeny.ai/job/senior-software-engineer-infrastructure-courier-health-new-york-9zhcwgcdkx0p) — New York, NY - [Head of Legal](https://feeny.ai/job/head-of-legal-courier-health-new-york-cz7dkq8c7x4x) — New York, NY