---
title: 'Director of Product Design at Xero'
canonical: 'https://feeny.ai/job/director-of-product-design-xero-london-abh2s5vwzpns'
type: 'job'
last_seen: '2026-10-17'
---

# Director of Product Design at Xero

- **Company:** [Xero](https://feeny.ai/companies/xero)
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.ashbyhq.com/xero/26ff4a50-f423-4325-8be9-3d8694b64c2e

## Job description

## The role & impact

As a Product Design Director, you will guide the design vision and strategic direction across key product initiatives within your portfolio. You will champion high standards of design practice, balancing user needs with overall business goals to ensure the delivery of intuitive, high-value product experiences. Beyond strategy, you will provide compassionate leadership to a team of product designers. By coaching, mentoring, and fostering an environment of continuous growth, you will enable design leads and practitioners to hone their skills, elevate their craft, and deliver exceptional value to our customers. The team & how they connect You will join a collaborative global design leadership network that works hand-in-hand with Product, Engineering, and Research teams. Together, the team shares a passion for solving complex customer problems, elevating design quality, and driving operational excellence across the entire design practice. Initially, the role will focus on

- Setting the design vision and strategy in partnership with product and engineering leads
- Leading and mentoring a multi-level team of product designers to support their career development and daily craft
- Refining design standards, processes, and systems to ensure delivery across your portfolio
- Establishing collaborative partnerships across Product, Technology, Research, and Accessibility to create unified customer journeys

Where and how you can work At Xero, we offer a hybrid working environment designed to foster connection, creativity, and balance. You will work flexibly from home alongside regular collaborative time in one of our modern, fully-equipped offices. Here are some of the things we are looking for

- Experience leading, mentoring, and growing multidisciplinary teams of product designers
- A strong track record of shaping design strategies for complex digital products or digital ecosystems
- Proven ability to build collaborative partnerships with senior stakeholders across Product and Engineering
- Expertise navigating the end-to-end design lifecycle, from discovering user insights through to final interface execution
- Passion for championing accessibility, research, and design systems into everyday team practices
- Demonstrated success in cultivating inclusive team cultures where individuals are empowered to do their best work

Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

## About Xero

## Company Overview
- **One-liner**: Xero provides cloud-based accounting and financial management software for small businesses, serving over 4.9 million customers worldwide.
- **Entity Type**: Public (ASX: XRO, S&P/ASX 200 component)
- **Headquarters**: Wellington, New Zealand
- **Founded**: July 6, 2006
- **Founders**: Rod Drury, Hamish Edwards

## Core Business
- **Primary industry**: Cloud accounting software (SaaS)
- **Target customers**: Small businesses, accountants, and bookkeepers (B2B)
- **Mission**: To make life better for small businesses globally by automating routine tasks and delivering actionable insights.

## Products & Services
- **Xero Accounting Software**: Cloud-based platform for invoicing, bank reconciliation, expense tracking, payroll, and financial reporting. Sold by subscription (Starter, Standard, Premium tiers).
- **JAX – AI Finance Partner**: An AI-powered assistant integrated into Xero that automates routine tasks and provides insights to help businesses grow.
- **Xero Ecosystem**: Over 1,000 third-party app integrations via the Xero App Store, covering payments, inventory, CRM, and more.
- **Xero for Nonprofits**: Discounted subscriptions (25% off) for eligible nonprofit and community organisations.
- **Xero for Purpose**: Social impact initiatives including financial literacy programmes (Unlock Your Numbers), sustainability tools (Sumday carbon app), and the Xero Beautiful Business Fund (NZ$750,000+ in funding annually).

## Market Standing
- **Valuation/Market Cap**: Not disclosed in provided sources (publicly traded with market cap available on ASX; latest data not included in search results).
- **Key Metric**: Annual Revenue NZ$2.103 billion (FY2025); Net income NZ$227.8 million (FY2025).
- **Notable Investors/Partners**: Board Chair David Thodey; CEO Sukhinder Singh Cassidy. In June 2025, Xero announced an agreement to acquire Melio, a New York-based payments provider, for $2.5 billion.
- **Growth Signals**: Achieved Rule of 40 outcomes of 41.0% (May 2024) and 43.9% (Nov 2024). Customer base grew to 4.9 million. Headcount of 4,610 employees (2025). Expanding globally with offices in New Zealand, Australia, UK, US, Canada, South Africa, and Singapore.

## Competitive Advantages
- **Market leader** in cloud accounting across New Zealand, Australia, and the UK.
- **AI-first approach** with JAX, embedded directly into the core product to reduce manual work.
- **Extensive integration ecosystem** (1,000+ apps) creating high switching costs for customers.
- **Strong brand trust** built over 19 years with a focus on small business success.

## Strategic Focus
- **AI and automation**: Deepening AI capabilities (JAX) to deliver predictive insights and automate finance workflows.
- **Payments expansion**: Acquisition of Melio to strengthen payments capabilities for small businesses.
- **Sustainability**: Reducing carbon emissions (72% reduction in scope 1 & 2), offering free carbon accounting tools, and supporting small business sustainability.
- **Social impact**: Scaling programmes like the Beautiful Business Fund and financial literacy initiatives.

## Why Work Here
- **Culture**: Values-driven, human-centric organisation with a focus on making a tangible impact on small businesses globally.
- **Flexibility**: Emphasises a flexible environment and time for what matters most (remote/hybrid policy not explicitly stated but implied).
- **Perks & benefits**:
  - One paid day off per year for volunteering (Community Connect programme).
  - Free access to Sumday carbon accounting app for employees.
  - Financial literacy resources and mentorship programmes.
- **Engineering & innovation**: Dedicated Engineering and Data & AI teams (open roles visible on careers page). Global collaboration across 7+ countries.
- **Diversity & inclusion**: Indigenous inclusion initiatives (te ao Māori in NZ, Reconciliation Action Plan in Australia), support for Indigenous communities.
- **Sustainability focus**: Employees can contribute to environmental goals through company-wide initiatives.

## Sources
1. [Wikipedia – Xero](https://en.wikipedia.org/wiki/Xero)
2. [Xero About Page](https://www.xero.com/au/about/)
3. [Xero Careers – Inside Xero](https://careers.xero.com/inside-xero/)
4. [Xero Careers – Teams](https://careers.xero.com/)
5. [Xero Homepage](https://www.xero.com/)

## Other roles at Xero

- [Senior Marketing Manager, EMEA](https://feeny.ai/job/senior-marketing-manager-emea-xero-cape-town-j5dbt77nvz6x) — Cape Town, South Africa
- [Customer Experience Specialist - Melio](https://feeny.ai/job/customer-experience-specialist-melio-xero-manchester-0apnfjtyx359) — Manchester, United Kingdom
- [Lead Engineer - Payments Platform](https://feeny.ai/job/lead-engineer-payments-platform-xero-washington-m6pkscwf9c0q) — Washington, DC
- [Engineering Manager](https://feeny.ai/job/engineering-manager-xero-london-qqad92mfhj3h) — London, United Kingdom
- [Workplace Experience Lead](https://feeny.ai/job/workplace-experience-lead-xero-san-mateo-chd8q5sc97s4) — San Mateo, CA
- [Senior Software Engineer - AI](https://feeny.ai/job/senior-software-engineer-ai-xero-melbourne-wy84yt8bba9z) — Melbourne, Australia
- [Lead/Staff Software Engineer](https://feeny.ai/job/lead-staff-software-engineer-xero-san-mateo-eajgj6wa9bk4) — San Mateo, CA
- [Senior Product Marketing Manager - Payments](https://feeny.ai/job/senior-product-marketing-manager-payments-xero-melbourne-7jtjzme125z7) — Melbourne, Australia
- [Senior Engineer, Salesforce Platform](https://feeny.ai/job/senior-engineer-salesforce-platform-xero-melbourne-xjxr6wyvevph) — Melbourne, Australia
- [Junior Accountant](https://feeny.ai/job/junior-accountant-xero-wellington-j7f0nkfym64q) — Wellington, New Zealand