---
title: 'Director of Product Management, Customer Products & Platform at Kueski'
canonical: 'https://feeny.ai/job/director-of-product-management-customer-products-platform-kueski-mexico-zjkjxsd8d3wm'
type: 'job'
last_seen: '2026-10-24'
---

# Director of Product Management, Customer Products & Platform at Kueski

- **Company:** Kueski
- **Location:** Mexico
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-17
- **Last confirmed live:** 2026-10-24
- **Apply:** https://jobs.ashbyhq.com/kueski/e1261953-7bcc-45db-a54e-fc2e0bdfbc89

## Job description

## About Kueski

At Kueski, we're dedicated to improving the financial lives of people in Mexico. Since 2012, we've been the leading buy now, pay later (BNPL) and online consumer credit platform in Latin America, known for our innovative financial services. Our flagship product, Kueski Pay, provides seamless payment solutions for both online and in-store transactions, establishing itself as the preferred option for nearly 30% of Mexico's top e-commerce merchants. Notably, we were the first to introduce BNPL on Amazon Mexico. We're a tech company with a culture geared toward innovation, collaboration, and impact, fostering a strong, diverse, and inclusive workplace. Our commitment to excellence and ethical business practices has earned us multiple industry recognitions. In 2024, we were named one of the World’s Top FinTech Companies by CNBC and recognized as one of the most ethical companies in Mexico by AMITAI. Additionally, we were certified as a Best Place to Work for LGBTQ+ Equality by HRC Equidad MX 2025 and ranked among the Best Companies for Female Talent by EFY.

Position We are looking for a Director of Product Management to lead the Customer Products & Platform product area. This team owns Kueski’s customer-facing and partner-embedded experiences, the core product services powering journeys such as onboarding, transactions, and payments, and selected merchant experiences that directly shape the customer journey. This is a hands-on player-coach role for a leader who combines strong customer and UX judgment, growth thinking, analytical strength, and technical fluency. Reporting to the VP, Head of Product, the Director will serve on Kueski’s Product leadership team, with meaningful authority over product strategy and prioritization and the opportunity to shape the broader Product organization.

## Key Responsibilities

Product Strategy, Outcomes & Growth

- Own the strategy, priorities, roadmap, and product decisions for Customer Experience & Platform, aligning with cross-functional leaders on major business, risk, and investment trade-offs.
- Establish clear measures of success and improve end-to-end journey performance, including conversion, speed, reliability, engagement, and product quality.
- Lead the 1→100 journey—scaling proven products and capabilities into broadly adopted experiences that balance customer outcomes, growth, risk, regulatory obligations, and sustainable economics.

Customer Experience & Product Quality

- Simplify complex, high-stakes journeys into intuitive, trusted, and high-quality customer experiences.
- Stay close to customer research, behavioral data, and key insights while helping teams build the same customer-centered habits.
- Use analytics, experimentation, and AI across discovery, analysis, prototyping, and execution to improve product performance and how teams work.

Cross-Functional Leadership

- Partner deeply with Engineering, Design, Data, Growth, Marketing, Risk, Lending, and Finance to deliver shared customer and business outcomes.
- Work with Engineering on APIs, architecture, scalability, reliability, delivery quality, and technical investment trade-offs.
- Create alignment around priorities, decision rights, and execution plans while communicating recommendations and trade-offs clearly to senior stakeholders.

## Team & Organizational Leadership

- Lead, coach, and develop Product Managers and senior individual contributors, going deep with teams on critical journeys and decisions.
- Build a scalable management layer by developing internal leaders and hiring where needed.
- Raise the quality of product thinking and establish operating practices that help teams execute with accountability, focus, and speed.

Job Requirements

- 8+ years of Product Management experience, with demonstrated Director-level scope leading complex product areas and multi-level Product teams.
- Proven success scaling customer-facing products from early traction to broad adoption across owned web or mobile products and partner-embedded channels.
- Experience managing both Product leaders and senior individual contributors, including developing leaders, hiring, coaching, and holding teams accountable for outcomes.
- A strong track record of simplifying complex, high-stakes journeys into intuitive, trusted products in close partnership with Product Design.
- Experience delivering measurable improvements in activation, conversion, adoption, engagement, retention, revenue, or other business outcomes.
- Strong analytical judgment, including defining metrics, interrogating analyses, evaluating experiments, and making evidence-based decisions under uncertainty.
- Strong technical fluency, with the ability to reason about APIs, data flows, architecture, reliability, and technical trade-offs without needing to write production code.
- Demonstrated ability to use AI meaningfully in product work and help teams adopt AI-enabled ways of working.
- Experience building products in fintech or another regulated consumer industry is strongly preferred.
- Professional fluency in both English and Spanish is required.

Diversity & Inclusion At Kueski we embrace diversity in all forms, systematically promote equity, and ensure everyone feels included with a sense of belonging. We are committed to the full inclusion of all qualified candidates. As part of this commitment, we will make efforts to ensure reasonable accommodations are made during the hiring process. If reasonable accommodation is needed, please let the Talent Acquisition team know.

## #LI-IS1

## About Kueski

## Company Overview
- **One-liner**: Kueski is a Mexican fintech that provides instant personal loans and a buy now, pay later (BNPL) platform, enabling consumers to access credit without a traditional credit card.
- **Entity Type**: Private (Venture Capital-backed, Later Stage VC)
- **Headquarters**: Guadalajara, Jalisco, Mexico
- **Founded**: 2012
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Fintech / Specialized Finance (Consumer Lending, BNPL)
- **Target customers**: B2C (Mexican consumers seeking personal loans or installment payments) and B2B (merchants integrating Kueski Pay as a payment method)
- **Mission/purpose**: “We facilitate the financial lives of people in Mexico” – providing secure, 100% online credit options without requiring a traditional credit history or collateral.

## Products & Services
- **[Personal Loans (formerly Kueski Cash)]**: Unsecured, short-term loans from $200 to $26,000 MXN, disbursed directly to the borrower’s bank account. 100% online, no guarantor, and no credit history required. Users choose repayment terms and can pay early for lower interest.
- **[Kueski Pay]**: A “buy now, pay later” (BNPL) solution that allows consumers to purchase online or in-store and pay in biweekly installments without a credit card. Merchants integrate Kueski Pay to increase sales and reach new customers.

## Market Standing
- **Valuation**: Not disclosed (private company)
- **Key Metrics**:
  - **Total Funding**: $264M per PitchBook (as of May 2026); $323.3M per LinkedIn (conflicting reports)
  - **Loans Disbursed**: Over 40 million
  - **Recurring Users**: 90% of users are repeat customers
  - **Merchant Reach**: Present in 25% of the top 150 businesses in Latin America
  - **Employees**: 633 (PitchBook) vs 469 (LinkedIn) – conflicting reports
- **Notable Investors/Partners**: 37 institutional investors (PitchBook). Key investors include venture capital firms (names not disclosed in available data). Partners include major retail brands across Mexico.
- **Growth Signals**: 
  - Raised a Later Stage VC round in May 2026 (deal completed)
  - Appointed former Stripe executive Fausto Ibarra as Chief Product Officer
  - Recognized as one of the 250 most promising fintech companies by CB Insights (2022)
  - Received the “Hecho en México” distinction from the Mexican Ministry of Economy (2025)
  - Consistently awarded “Most Ethical Company in Mexico” (2022–2025) and “Top 5 Best Companies for Female Talent” (2023–2025)

## Competitive Advantages
- **Data-driven credit scoring**: Uses machine learning models on thousands of data points to assess credit risk and fraud, enabling approval for users with no traditional credit history.
- **Regulatory trust**: Registered with CONDUSEF (SIPRES) and supervised by CNBV – a first for a fully digital SOFOM E.N.R. in Mexico.
- **High customer satisfaction**: 94% of users would recommend Kueski; 87% say it improved their credit history; 84% trust it more than other financial institutions.
- **Omnichannel BNPL**: Works both online and in physical stores, differentiating from pure e-commerce BNPL players.

## Strategic Focus
- **Deepening Mexican market penetration**: Expanding personal loan amounts (up to $26,000) and growing the Kueski Pay merchant network.
- **Product innovation**: Enhancing the mobile app experience, adding more flexible payment options, and leveraging AI for faster underwriting.
- **Talent and culture**: Attracting top tech talent across the Americas with a distributed, remote-first model and a strong emphasis on diversity and inclusion.

## Why Work Here
- **Work model**: Remote/hybrid – “distributed” across the Americas, with specifics depending on role and team.
- **Culture highlights**: 
  - “Crece. Impacta. Pertenece.” (Grow. Impact. Belong.)
  - Recognized as a top employer: #2 Best Company for Young Professionals (EFY, 2022), Top 5 for Female Talent (2023–2025), and maximum score in HRC Equidad MX index (2026).
  - Values curiosity, collaboration, and user-centric problem-solving.
- **Benefits**: Focus on health, well-being, and future; career development and learning opportunities.
- **Perks**: Not explicitly detailed, but emphasis on autonomy, growth, and mission-driven work.

## Sources
1. [kueski.com/about-us](https://kueski.com/about-us)
2. [kueski.com/?lang=en](https://www.kueski.com/?lang=en)
3. [kueski.com/unete-al-equipo](https://www.kueski.com/unete-al-equipo)
4. [pitchbook.com/profiles/company/91503-46](https://pitchbook.com/profiles/company/91503-46)
5. [linkedin.com/company/kueski](https://www.linkedin.com/company/kueski)

## Other roles at Kueski

- [Senior Product Manager- Integrations](https://feeny.ai/job/senior-product-manager-integrations-kueski-guadalajara-1wpcraa6tthv) — Guadalajara, Mexico
- [Workplace Experience Coordinator](https://feeny.ai/job/workplace-experience-coordinator-kueski-guadalajara-gsn3pbe7d76w) — Guadalajara, Mexico
- [Staff AI Software Engineer](https://feeny.ai/job/staff-ai-software-engineer-kueski-guadalajara-21bwbv6kv9h9) — Guadalajara, Mexico
- [Growth Marketing Manager (Paid Analytics)](https://feeny.ai/job/growth-marketing-manager-paid-analytics-kueski-mexico-9mzwqs22sf5m) — Mexico
- [Growth Marketing Manager (Lifecycle Lead)](https://feeny.ai/job/growth-marketing-manager-lifecycle-lead-kueski-mexico-zjxdf5gaxs5g) — Mexico
- [Staff Product Manager- Growth Team Lead](https://feeny.ai/job/staff-product-manager-growth-team-lead-kueski-mexico-s0tbmrq67fd7) — Mexico