--- title: 'Director of Professional Services at Phamily' canonical: 'https://feeny.ai/job/director-of-professional-services-phamily-remote-tz6a0mhdgp9g' type: 'job' last_seen: '2026-09-13' --- # Director of Professional Services at Phamily - **Company:** Phamily - **Location:** Remote - **Work type:** remote - **Posted:** 2026-08-04 - **Last confirmed live:** 2026-09-13 - **Apply:** https://job-boards.greenhouse.io/jobsatphamily/jobs/5380185008 ## Job description Director, Professional Services Location: Remote with 75% travel Travel Expectations: 75% travel to client sites Job Type: Full-time Job Reports To: Vice President, Product ## About Jaan Health/Phamily Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients. Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care.  Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com. Job/Role Description: The Director of Professional Services is responsible for leading the Professional Services team that partners with enterprise healthcare customers throughout their lifecycle—from pre-contract support through implementation, growth, and renewal. This leader serves as an executive sponsor for strategic client relationships while building a high-performing team responsible for delivering measurable clinical, operational, and financial outcomes. The Director establishes engagement methodologies, customer governance, executive business reviews, success metrics, and best practices that enable the company to scale. The ideal candidate combines executive-level relationship management, healthcare technology, operations, and revenue cycle expertise, operational leadership, and a passion for building repeatable customer success programs. Key Responsibilities: Executive Client Leadership - Build and maintain executive relationships across a portfolio of enterprise health systems and strategic accounts. - Act as executive sponsor for high-value and at-risk customer relationships. - Lead executive governance meetings, Quarterly Business Reviews (QBRs), and strategic planning sessions. - Ensure customers achieve measurable clinical, operational, and financial outcomes. - Drive customer retention, referenceability, and long-term partnerships. Professional Services Leadership - Build, coach, and lead a high-performing organization. - Establish clear career paths, competencies, and performance expectations. - Conduct regular coaching, performance management, and talent development. Operational Excellence - Establish scalable operating rhythms, governance, and best practices across the Professional Services organization. - Lead recurring business reviews, customer health reporting, capacity planning, resource forecasting, and executive risk management. - Develop standardized playbooks, dashboards, KPIs, and reporting to drive operational visibility and accountability. - Continuously improve processes, efficiency, and service delivery to support a high-growth, scalable organization. Voice of the Customer - Gather customer feedback and insights to identify trends, risks, and opportunities for improvement. - Partner with Product, Clinical Operations, and cross-functional teams to influence product, service, and workflow enhancements. - Serve as the internal advocate for customer needs, ensuring customer insights inform strategic decisions. - Drive initiatives that improve customer adoption, satisfaction, outcomes, and long-term partnership success. Requirements: - 10+ years of leadership experience in enterprise customer engagement, professional services, customer success, consulting, or account management, overseeing strategic customer portfolios with annual recurring revenue (ARR) of $10M or more - Progressive people leadership experience managing and developing managers and individual contributors within customer-facing organizations - Experience working with enterprise health systems, healthcare technology, healthcare services, value-based care, or digital health experience - Proven success managing C-level stakeholder relationships - Experience scaling teams in a high-growth organization - Strong operational and financial acumen Preferred requirements: - Entrepreneurial DNA: A 'builder' mentality with the ability to operate effectively in high-ambiguity environments where processes may not be fully fleshed out - Experience in SaaS and services organizations - Experience leading Professional Services organizations - Clinical workflow knowledge - Change management certification Work style & logistics: We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset. You are both a playbook builder and executor, able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results. Our culture is built on five principles that shape how we work, lead, and grow: - Care: We put patients, clients, teammates, and outcomes first. - Curiosity: We ask better questions, challenge assumptions, and keep learning. - Clarity: We simplify complexity, communicate directly, and create alignment. - Co-Creation: We collaborate across teams, perspectives, and disciplines. - Craftsmanship: We execute with excellence, ownership, and continuous improvement. Our Compensation & Benefits: - Competitive compensation based on experience and impact - Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost - Generous Paid Time Off: up to 35 paid days off each year so you can recharge, recover, and give back, including: - 12 vacation days accrued annually for rest, travel, and personal time - Up to 9 sick/wellness days to prioritize your health and well-being - 12 paid company holidays throughout the year - 2 Paid Give-Back Days to volunteer and make a meaningful impact in the communities you care about - HSA and FSA account options - 401(k) with company match after 6 months of full-time employment - 100% match on the first 3% contributed, and 50% match on the next 2% contributed - A collaborative, mission-driven team helping transform healthcare at scale If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare. ## Equal Employment Opportunity Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status. ## About Phamily ## Company Overview - **One-liner**: Phamily delivers an AI-powered, full-service proactive care management platform that helps healthcare organizations improve patient outcomes and reduce costs by deploying a clinical workforce and technology as a white-labeled extension of their team. - **Entity Type**: Private (total funding of $30M, most recently $25M secured in June 2025) - **Headquarters**: Cincinnati, Ohio, United States - **Founded**: 2013 - **Founders**: Nabeel Kaukab (CEO) and Toufique Harun (Co-Founder & CPO) ## Core Business - **Primary industry**: Healthcare technology – chronic disease management, care management, and population health. - **Target customers**: B2B – health systems, medical groups, ACOs, specialty networks, and integrated delivery networks (IDNs). - **Mission / purpose**: “Enabling high-quality healthcare for all patients, everywhere, all the time” by moving physicians from reactive, episodic care to proactive care management and ensuring fair compensation. ## Products & Services - **Phamily Platform (SaaS)**: AI-driven software for proactive care management, chronic disease management, and patient engagement. Includes EHR integration, configurable clinical protocols, and analytics to close care gaps, drive annual wellness visits, and reduce readmissions. - **Full-Service Clinical Workforce (Service)**: A dedicated team of APPs, RNs, LPNs, LMSWs, etc. that acts as a white-labeled care team. Supports large-scale patient enrollment (e.g., 10,000 patients in 90 days) and can badge-flip existing underutilized staff. - **Flexible Labor Solutions**: Enables healthcare organizations to move labor costs off their balance sheet while improving care capacity. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed. - **Key Metric**: Total funding of $30M (last round: $15M non-dilutive growth capital from Level Structured Capital in June 2025). CB Insights reports the company is at a “Debt” stage. - **Notable Investors / Partners**: Level Structured Capital (lead in latest round), Darwin Venture Management, Hustle Fund, Mentors Fund, Malin Corporation; advised by KeyBanc Capital Markets. - **Growth Signals**: - Serves over 150 healthcare organizations and hundreds of thousands of patients (250+ chronic condition diagnoses). - 90%+ patient engagement; reduces readmissions by 40%; clients see $2.5M net operating income per 10,000 patients and $1,885 total cost of care reduction per patient per year. - Headcount: ~67 employees (LinkedIn), +20.3% yearly growth. - Active job postings: 40 (up 344% year-over-year), indicating rapid scaling. - Described as an “eight-figure business” without needing institutional capital prior to the $25M round. ## Competitive Advantages - **Proprietary AI + Clinical Workforce**: Combines a decade of clinical data and AI with a deployed care team – a model hard to replicate internally. - **Proven ROI**: Profitable for clients in under 90 days; reduces total cost of care while improving outcomes (e.g., 40% fewer readmissions). - **Scalable Deployment**: Can enroll 10,000 patients in a single cohort within 90 days, leveraging EHR integration and white-labeling. - **Capital Efficiency**: Built a strong, profitable business before taking institutional capital, indicating disciplined operations. ## Strategic Focus - **Expansion into larger health systems and integrated networks**: Penetrating new market segments beyond existing medical groups and ACOs. - **Scaling the clinical workforce and platform capabilities** to extend proactive care to millions more patients. - **Key hires** in product, revenue, clinical programs, and engineering to support growth. ## Why Work Here - **Mission-driven impact**: Work on AI that directly improves chronic disease care, reduces hospital readmissions, and helps healthcare providers operate more efficiently. - **Growth and learning**: Rapid scaling (+344% in job postings year-over-year) offers career acceleration in a high-growth health-tech startup. - **Hybrid and remote flexibility**: Roles exist in New York City (hybrid), Chicago (hybrid), and remote (e.g., Sr. Product Marketing Manager). Some clinical positions are on-site at partner locations. - **Engineering culture**: Hands-on AI development, large healthcare datasets, and a focus on solving real-world clinical problems. Notable roles include Sr. Software Engineer / Tech Lead, Lead Data Scientist, and Director of AI. - **Team and leadership**: Leadership includes seasoned executives (CMO, VP Product, Chief Architect) with deep healthcare and tech experience. Company also emphasizes a supportive, transparent culture (evident in their “Meet Our Team” page). ## Sources 1. [phamily.com](https://phamily.com/) 2. [phamily.com/about](https://phamily.com/about/) 3. [cbinsights.com](https://www.cbinsights.com/company/phamily) 4. [linkedin.com](https://www.linkedin.com/company/jaan-health) 5. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/jobsatphamily) 6. [Press release via Qube Mark (June 24, 2025)](https://www.qubemark.com/jaan-health-secures-25m-to-transform-care-for-millions-of-chronically-ill-patients) (also referenced in CB Insights) ## Other roles at Phamily - [2026 Associate Creative Director](https://feeny.ai/job/2026-associate-creative-director-phamily-new-york-56jq8kz51aat) — New York, NY - [Director, Human Resources Business Partner (HRBP)](https://feeny.ai/job/director-human-resources-business-partner-hrbp-phamily-chicago-52yx3a925jhd) — Chicago, IL - [Revenue Cycle Operations Manager](https://feeny.ai/job/revenue-cycle-operations-manager-phamily-bolingbrook-illinois-xpfbmhr04tqd) — Bolingbrook Illinois, United States - [Software Engineer (Healthcare Cloud & Interoperability)](https://feeny.ai/job/software-engineer-healthcare-cloud-interoperability-phamily-new-york-3v49rb3r9h2p) — New York, NY - [In-Clinic Enrollment Specialist (LCSW/MSW) (Yuma, AZ)](https://feeny.ai/job/in-clinic-enrollment-specialist-lcsw-msw-yuma-az-phamily-yuma-7044wnz98xcq) — Yuma, AZ - [Strategic Operations Manager, Office of the CMO](https://feeny.ai/job/strategic-operations-manager-office-of-the-cmo-phamily-seattle-tcbrwq95bc26) — Seattle, WA - [Senior Enterprise Account Executive (Healthcare/AI)](https://feeny.ai/job/senior-enterprise-account-executive-healthcare-ai-phamily-new-york-r5pd9tpaf5fc) — New York, NY - [Senior Software Engineer (AI Health-Tech SaaS)](https://feeny.ai/job/senior-software-engineer-ai-health-tech-saas-phamily-new-york-3e85j0v41sff) — New York, NY - [Service Delivery Optimization Consultant - Chicago](https://feeny.ai/job/service-delivery-optimization-consultant-chicago-phamily-chicago-6qgf55b2bfcy) — Chicago, IL - [Business Development Specialist (Healthcare, Hybrid) - NYC](https://feeny.ai/job/business-development-specialist-healthcare-hybrid-nyc-phamily-new-york-ncn348p459ty) — New York, NY