---
title: 'Director of Quality Assurance at Medrio'
canonical: 'https://feeny.ai/job/director-of-quality-assurance-medrio-remote-n1cwh0hn6jm6'
type: 'job'
last_seen: '2026-10-28'
---

# Director of Quality Assurance at Medrio 

- **Company:** Medrio 
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-10-28
- **Apply:** https://job-boards.greenhouse.io/medrio/jobs/8915808002

## Job description

Job Summary:

The Director of Quality Assurance leads the QA organization through its transformation to an AI-optimized SDLC, able to support multiple product launches and continuous feature delivery in parallel across a multi-tenant SaaS platform.  This leader defines the overarching quality strategy, champions the integration of AI tools across the entire SDLC, and scales automated, resilient testing frameworks to accelerate delivery while sustaining the reliability and regulatory compliance Medrio’s customers depend on. This position reports directly to the SVP of Engineering and works closely with Development, Product, Support, and Compliance throughout the SDLC. The QA organization is geographically dispersed, combining onshore and offshore teams of in-house engineers and external vendor partners working across multiple time zones.

Essential Duties and Responsibilities:

- AI-Driven Quality Strategy: Lead the strategic integration of generative and predictive AI tools throughout the SDLC, including AI-assisted test case creation, requirements analysis, and automated risk-based test coverage.
- Quality Throughput & Capacity: Scale quality output in line with an AI-accelerated development organization, ensuring test capacity keeps pace with development output without compromising quality. Success is measured through cycle time to release, escaped defect rate, automated test coverage, and full regression suite runtime.
- Modern Test Automation Leadership: Oversee the evolution of automated testing strategies for a multi-tenant SaaS platform, prioritizing modern frameworks like Playwright alongside AI-powered self-healing test infrastructure to minimize script maintenance and maximize suite reliability. This includes tenant isolation and data-segregation testing, configuration-driven test matrices across tenant variants, and management of shared-schema regression risk.
- Organization Oversight: Direct all activities of the QA organization, ensuring continuous validation, high platform stability, and alignment with modern quality engineering best practices.
- Regulatory & Compliance Quality: Ensure QA practices, documentation, and evidence meet the requirements of a regulated healthcare environment (including HIPAA, 21 CFR Part 11, GxP/CSV, SOC 2, and GDPR where applicable), and support internal and customer audits as a senior representative of the quality function.
- Validation of AI-Generated Test Assets: Own the framework by which AI-assisted test artifacts are reviewed, approved, and evidenced, ensuring automation generated with AI meets the traceability and audit standards required in a validated environment.
- Security-Forward Quality: Partner with Security and DevOps to embed security testing into the delivery pipeline (SAST/DAST, dependency and vulnerability triage, and coordination of penetration testing), and ensure PHI is appropriately handled and de-identified across test environments and test data.
- Distributed, Offshore & Vendor Team Leadership: Lead a distributed QA organization spanning in-house employees and external vendor teams across time zones, setting consistent standards, throughput expectations, and quality bars across both, and maintain strategic partnerships with QA vendors, tool providers, and staff augmentation partners to ensure tight alignment with internal goals.
- Strategic Roadmap Execution: Deliver on company strategic roadmaps and improve the cost and efficiency of the quality function as scope grows.
- Release Execution Across a Multi-Product Portfolio: Own the quality plan across multiple concurrent product launches and continuous SaaS feature releases, including parallel release trains, phased and feature-flagged rollouts, and release-readiness criteria that hold without becoming a gate on delivery.
- Team Leadership & Talent Development: Recruit, mentor, and upskill QA leaders and engineers on AI-driven testing paradigms and modern automation toolchains.
- Defect & Metric Management: Monitor open bugs and defects, establish continuous improvement loops, and provide Engineering leadership with clear, data-driven quality metrics and insight into organizational performance.
- Budget Management: Manage the QA organization within an agreed-upon budget and support Engineering leadership in financial planning and resource forecasting.

Customers or Clients:

- Existing and prospective customers of the Medrio Platform
- Medrio’s Development, Product, Support, and Compliance teams
- Sales, Professional Services, and Executive teams

Education and Years of Experience:

- BS in Computer Science, Computer Engineering, or a related field, or equivalent combination of education and experience
- 10+ years of QA experience
- 5+ years of management experience at a Director level or equivalent senior leadership position
- Experience working within a regulated, compliant SDLC in healthcare or life sciences, with HIPAA and 21 CFR Part 11 exposure
- Direct experience building and leading QA for a multi-tenant SaaS product
- Demonstrated experience introducing AI-assisted testing into an established organization

Working Conditions (include any required travel):

- Position is remote; US-based preferred
- Works across multiple time zones to support a distributed QA organization
- Some travel may be required.

Other Skills and Abilities:

- AI & Automation Expertise: Demonstrated experience implementing AI tooling across the SDLC (AI-assisted test generation and self-healing test runners), together with Playwright at scale in CI and modern web and API automation, including contract and API testing. Sound judgment about where AI is and is not appropriate in a validated environment.
- Change Leadership: Proven ability to take an established team through a tooling and process shift without losing delivery throughput or people.
- Full SDLC Mastery: Comprehensive understanding of the full Software Development Life Cycle and how quality engineering integrates into Agile and DevOps CI/CD pipelines.
- Regulated & Compliant Delivery: Demonstrated ownership of quality practices in a regulated healthcare setting, including validation, traceability, and audit evidence.
- Offshore & Vendor Team Management: Demonstrated ability to work with and manage offshore teams, both in-house employees and contractors supplied through external vendors, including selecting, onboarding, and managing QA vendors and external partners.
- Communication & Collaboration: Excellent executive communication skills with a proven track record of reporting metrics and strategic progress to C-level stakeholders.
- Detail-Oriented & Methodical: Strong attention to detail, with a commitment to maintaining defined compliance, documentation, and execution standards.

About Medrio:

At Medrio, we look for smart, capable, and conscientious people to help us expand our product capabilities, grow our business, and better serve our customers. Our employees love working for us because they get to develop, market, and sell a product that advances human health, and they enjoy many perks, including

- Great benefits: We offer medical, dental, vision, and life/LTD insurance, and we cover 100% of our employees’ health insurance premiums and 50% of dependent premiums.
- Wellness: Medrio values our staff’s well-being. To prove it, we promote an atmosphere of work/life balance, including flexible work schedules and locations.
- Weekly company-wide standup.

The Medrio team is made up of individuals with a wide array of skills and interests, but all have a passion for providing the best possible user experience for our customers. We value collaboration, ingenuity and creating a culture of excellence!

Salary Range: $185,000 - $205,000 USD

To see detailed information on the data we collect during the application process, and how Medrio complies with data privacy laws, visit our [Careers](https://medrio.com/about/#careers) page.

## About Medrio 

## Company Overview
- **One-liner**: Medrio provides a unified suite of cloud-based eClinical solutions (EDC, ePRO, eConsent, RTSM) that help life sciences organisations capture quality clinical trial data and accelerate research.
- **Entity Type**: Private (last round: Loan; total funding $35.52M per CB Insights or $32.0M per LinkedIn – conflicting reports)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2005
- **Founders**: Not publicly available (founded by a small team in San Francisco; individual names not disclosed)

## Core Business
- **Primary industry**: Clinical trial technology / eClinical software (Software Development per LinkedIn)
- **Target customers**: B2B – pharmaceutical, biotechnology, medical device/diagnostics companies, contract research organisations (CROs), and animal health firms
- **Mission / purpose**: “Powering Clinical Trials for 20 Years” – to accelerate clinical trials with intuitive, no-code tools that require no programming expertise

## Products & Services
- **EDC/CDMS**: Electronic Data Capture system that serves as a central hub for all clinical data, configurable without programming.
- **eCOA/ePRO**: Electronic Clinical Outcome Assessment / Patient-Reported Outcomes for capturing data directly from patients.
- **eConsent**: Electronic informed consent solution.
- **RTSM**: Randomization and Trial Supply Management.
- **Clinical Trial Data Services**: End-to-end data management, biostatistics, and regulatory-ready outputs provided by a dedicated expert team.
- **Clinical Trial Project Management**: Support from experienced project managers, data scientists, and product experts.
- **Integrations**: Robust import/export APIs to connect with labs, LIMS, wearables, data lakes, and analytics tools.

## Market Standing
- **Valuation**: Not publicly available
- **Key Metric** (Private): Annual Revenue of **$60.0M** (LinkedIn estimate); Total Funding of **$35.52M** (CB Insights) or **$32.0M** (LinkedIn – conflicting reports)
- **Notable Investors/Partners**: Not explicitly named; previous rounds include debt/loan financing. Partners include global CRO relationships (e.g., Global Head of CRO Partnerships mentioned on LinkedIn).
- **Growth Signals**:
  - Operating for 20 years (since 2005)
  - Expanded to 4 continents and 9 countries (US, UK, Canada, India, Slovakia, Brazil, others)
  - Studies deployed across 30+ countries
  - Headcount of 129 employees (-2.7% YoY)
  - Customer retention rate highlighted but exact % not given

## Competitive Advantages
- **No-code platform** – enables clinical teams to configure studies without needing programmers.
- **Unified suite** – integrated EDC, ePRO, eConsent, RTSM on a single platform reduces complexity.
- **Expert services team** – 17 experts with 300+ years combined industry experience provide hands-on support.
- **Enterprise-grade rigor** combined with agile, scalable technology.
- **Proven track record** – thousands of completed clinical trials over two decades.

## Strategic Focus
- Continuing to evolve solutions to enhance data quality, optimise operations, and ensure regulatory compliance.
- Expanding global reach (four continents) and deepening integration with external data sources (wearables, labs, data lakes).
- Maintaining a sustainable, customer-first growth model rather than chasing short-term trends.

## Why Work Here
- **Culture**: Values include a customer-first mindset, an “A-player” mentality, accountability, curiosity, and “joy with sprinkles of quirkiness.”
- **Remote/Hybrid**: Global team across multiple countries; the company emphasises a “connected approach” despite distance – likely remote-friendly with some office presence in San Francisco.
- **Benefits** (per careers page): Comprehensive healthcare, generous paid vacation, retirement contributions, equity awards, home office expense stipend.
- **Engineering culture**: “Big enough to make an impact but small enough for your ideas to count.” Roles include engineers, product managers, data scientists, and solutions consultants all working toward the same mission.
- **Recent departures**: Minor – LinkedIn shows a -2.7% headcount change over the year (net -5 people), indicating a relatively stable team.

## Sources
1. [Medrio Company Page](https://medrio.com/company/)
2. [Medrio Careers Page](https://medrio.com/careers/)
3. [Medrio Product Page](https://medrio.com/)
4. [CB Insights Medrio Profile](https://www.cbinsights.com/company/medrio)
5. [LinkedIn Medrio Company Page](https://www.linkedin.com/company/medrio)
6. [Medrio Careers on Greenhouse](https://job-boards.greenhouse.io/medrio)

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