--- title: 'Director of Resident Experiences - Sacramento at Action Property Management' canonical: 'https://feeny.ai/job/director-of-resident-experiences-sacramento-action-property-management-pp2jc333t5s6' type: 'job' last_seen: '2026-10-18' --- # Director of Resident Experiences - Sacramento at Action Property Management - **Company:** Action Property Management - **Location:** Sacramento, CA - **Compensation:** $100k–$110k - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-10-15 - **Last confirmed live:** 2026-10-18 - **Apply:** https://jobs.lever.co/actionlife/6ac32daf-08f7-4638-9099-564b8116d8ab ## Job description ## Who We Are With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. Job Summary The Director of Resident Experience is responsible for leading and elevating the resident experience at a premier, large-scale residential community. This role oversees hospitality operations, including Front of House, Food & Beverage, and resident-facing amenity services, ensuring a consistent, personalized, five-star service experience. Working closely with the General Manager, the Director establishes service standards, develops high-performing teams, and implements programs that enhance resident satisfaction, community engagement, and operational excellence. Essential Duties and Responsibilities Hospitality Leadership & Resident Experience - Develop and maintain exceptional hospitality standards across all resident-facing departments. - Create a welcoming, service-oriented environment that anticipates resident needs and exceeds expectations. - Oversee resident engagement initiatives, amenity experiences, and service recovery efforts. - Establish service standards, procedures, and quality assurance measures to ensure consistency. - Identify opportunities to enhance the resident experience through innovative programs and services. ## Team Leadership & Development - Provide direct leadership and oversight to the Front of House Manager and Food & Beverage Manager. - Recruit, train, coach, and develop high-performing hospitality teams. - Establish performance expectations, accountability measures, and ongoing service training. - Foster a collaborative, positive team culture aligned with Action's values. - Support workforce planning, staffing schedules, and employee retention initiatives. Operations & Financial Management - Oversee daily hospitality operations, including front desk services, food and beverage, and community amenities. - Partner with department managers to ensure appropriate staffing, scheduling, and operational coverage. - Develop and manage departmental budgets, monitor expenses, and identify operational efficiencies. - Ensure compliance with applicable health, safety, food service, and alcohol service regulations. - Collaborate with the General Manager and other department leaders to coordinate community operations. Resident Relations & Community Engagement - Build strong relationships with residents and proactively address concerns. - Oversee resident communications related to hospitality services, amenities, and community programming. - Develop initiatives that promote resident engagement and a strong sense of community. - Manage escalated resident service concerns with professionalism, discretion, and sound judgment. - Gather resident feedback and implement improvements to enhance satisfaction. ## Qualifications - 5+ years of progressive leadership experience in luxury hospitality, resort operations, private clubs, luxury residential communities, or a comparable service-focused environment. - 3+ years of experience directly managing teams and department leaders. - Demonstrated success developing and implementing elevated hospitality service standards. - Strong experience in staff development, performance management, and operational oversight. - Experience managing departmental budgets, staffing, and service quality. - Exceptional interpersonal, communication, and problem-solving skills. - Ability to handle sensitive resident concerns with professionalism and discretion. - Flexibility to work evenings, weekends, and holidays as operational needs require. ## Preferred Qualifications - Experience with Forbes Five-Star, AAA Five Diamond, or comparable luxury hospitality service standards. - Experience overseeing multiple hospitality departments, including Front of House and Food & Beverage. - Background in luxury master-planned communities, high-end resorts, private clubs, or residential lifestyle operations. - Experience developing resident engagement programs and premium amenity services. - Bachelor's degree in Hospitality Management, Business Administration, or a related field. - Familiarity with California food safety and alcohol service requirements. ## Key Competencies - Hospitality Excellence: Passion for delivering personalized, memorable, five-star service. - Leadership & Accountability: Ability to inspire, develop, and hold teams accountable to high standards. - Resident-Centric Mindset: Anticipates needs and consistently prioritizes resident satisfaction. - Operational Excellence: Strong organizational skills and ability to manage multiple departments effectively. - Problem-Solving & Judgment: Handles complex situations with professionalism, sound judgment, and discretion. - Collaboration: Builds strong relationships across departments and works effectively with community leadership. - Innovation & Continuous Improvement: Identifies opportunities to improve service delivery and resident engagement. Work Environment & Schedule - Primarily onsite at a large-scale residential community in Sacramento, California. - Must be available to support evening, weekend, and holiday operations as needed. - Regular interaction with residents, employees, vendors, and community leadership. - May be required to respond to urgent resident service or operational matters outside regular business hours. ## Team Member Perks - Award-Winning Culture: Proud recipient of the Great Place to Work Certification. - Highly Rated Employer: Check out our Glassdoor reviews –[read our reviews here](https://tinyurl.com/actionglassdoor). - Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching for qualifying team members. - Work-Life Balance: Vacation, sick time, holiday pay, and your birthday holiday. - Cutting Edge Technology: Access to industry-leading tools and resources that drive efficiency and success. - Career Growth and Development: Join a company committed to supporting your professional growth and helping you achieve your goals. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.  Join us at Action Property Management and make a meaningful impact. Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. ## About Action Property Management ## Company Overview - **One-liner**: Action Property Management is the largest privately-owned homeowner association (HOA) management company in California, providing professional community management services to residential communities. - **Entity Type**: Private (bootstrapped, no external funding rounds disclosed) - **Headquarters**: Irvine, California, United States - **Founded**: 1984 - **Founders**: Jan Lhotka ## Core Business - **Primary industry**: Real Estate / Community Association Management (HOA management) - **Target customers**: B2B – homeowner associations (HOAs), condominium boards, residential community developers, and luxury high-rise properties. Serves both large-scale master-planned communities and single-family home neighborhoods. - **Mission statement**: "Help people love where they live." ## Products & Services - **[HOA Management Services]**: Full-service management of community associations, including financial management, maintenance coordination, vendor oversight, compliance enforcement, and board support. Covers community types such as large-scale master-planned, high-rise, new development, condo/single-family homes, and hotel-residential. - **[SnapHOA Platform]**: Proprietary in-house developed software providing a digital hub for residents, board members, and management teams. Includes communication tools, work order tracking, document storage, and financial transparency. - **[360° Manager Support]**: Dedicated operational support for community managers, including training, legal resources, and technology tools to streamline daily tasks. - **[Board Education]**: Workshops and resources to help HOA board members understand governance, financials, and legal compliance. ## Market Standing - **Valuation**: Not publicly available (privately held) - **Annual Revenue**: ~$38.9 million (LinkedIn estimate for 2025; may not reflect full company revenue) - **Key Metric**: Manages over 300 communities with 1,000+ team members (company reports: 850+ employees on About page, 1,000+ on Careers page; LinkedIn reports 362 employees – conflicting data) - **Notable Investors/Partners**: Privately owned by CEO Matthew Holbrook (acquired in 2014); no external investors listed. - **Growth Signals**: - Expanded into Dallas, Texas, adding a new market outside California. - Headcount growth of 8.1% year-over-year per LinkedIn (though baseline differs from company figures). - 9 office locations across California and Texas. - Certified as a Great Place to Work® for 2025-2026 (89% of employees say it’s a great place to work vs. 57% U.S. average). ## Competitive Advantages - **Scale with local agility**: Largest privately-owned HOA manager in California, offering resources comparable to national firms while retaining local decision-making flexibility. - **Proprietary technology**: SnapHOA platform developed in-house, providing a competitive edge in resident and board communication. - **Ethical foundation**: Founded on ethics and professionalism in an industry historically plagued by unethical practices; this core value is maintained under current ownership. - **Employee culture**: High employee satisfaction (3.9/5.0 on Glassdoor, 4.3★ rating; Great Place to Work certified). Strong focus on values, collaboration, and continuous improvement. ## Strategic Focus - **Technology & AI**: Investing in AI solutions and infrastructure security to drive operational efficiencies and improve service delivery (led by CIO Brad). - **Talent development**: Programs like LeadWell (six-month MBA-inspired leadership journey), Values Ambassador Classes, and bi-annual regional summits to build internal leadership. - **Service expansion**: Growing geographic footprint (Dallas market entry) and diversifying community types served (luxury high-rise, new development, etc.). - **Community impact**: Engaging in local charities and global humanitarian outreach through “Action Cares” initiatives. ## Why Work Here - **Culture**: Emphasizes collaboration, trust, respect, innovation, and excellence. Values-driven environment with a mission to “help people love where they live.” - **Work environment**: Hybrid/on-site roles across multiple California locations and Dallas, TX. Roles include community management, maintenance & engineering, hospitality, and college internships. - **Benefits**: Medical (Aetna), dental & vision, 401(k) with company match, PTO & holidays, birthday holiday off, Employee Assistance Program, life insurance, FSA, long-term disability. - **Career growth**: Four distinct career paths with advancement from day one; LeadWell program for emerging leaders; bi-annual summits for managers. - **Recognition**: Certified Great Place to Work® (2025-2026); 89% employee approval rating. - **Glassdoor rating**: 4.3★ (315 reviews) with strong scores for work-life balance (4.0) and culture (3.9). ## Sources 1. [actionlife.com – About Us](https://www.actionlife.com/about-us) 2. [actionlife.com – Join the Team](https://www.actionlife.com/join-the-team) 3. [linkedin.com – Action Property Management](https://linkedin.com/company/action-property-management) 4. [actionlife.com – Great Place to Work News](https://www.actionlife.com/news/great-place-to-work) 5. 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