---
title: 'Director of Retail Solutions at Toshiba Global Commerce Solutions - External'
canonical: 'https://feeny.ai/job/director-of-retail-solutions-toshiba-global-commerce-solutions-external-durham-wata6rp6rrqm'
type: 'job'
last_seen: '2026-10-26'
---

# Director of Retail Solutions at Toshiba Global Commerce Solutions - External

- **Company:** Toshiba Global Commerce Solutions - External
- **Location:** Durham, NC
- **Work type:** remote
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-10-26
- **Apply:** https://job-boards.greenhouse.io/toshibaglobalcommercesolutions/jobs/5272283007

## Job description

Toshiba Global Commerce Solutions is seeking a Director of Retail Solutions, leading the product management organization towards building out ELERA solutions to satisfy our growing market and increasing demand. ELERA serves many of the Top 10 Global Retailers along with hundreds of customers across grocery, hospitality, convenience, and specialty markets worldwide. You will lead the team that decides what that product becomes and makes sure it gets there.

This is a role with real ownership. You will hold the budget and the business outcomes for the retail solutions portfolio, lead an experienced product team through both our standing commitments to the world's largest retailers and our entry into new markets, and own the relationship with our engineering organization that turns product intent into delivered capability. The defining expectation is that decisions end with you. You will be given the context, the authority, and the accountability to close them.

## RESPONSIBILITIES

- Own the business outcomes and the budget for the retail solutions portfolio — roadmap commitments, investment decisions, and results — and report against them in business reviews.
- Prioritize the portfolio backlog across competing demands — platform compliance obligations, active customer rollouts, and strategic roadmap initiatives — and make the call when they cannot all be satisfied.
- Align scope and sequencing with available capacity, working with stakeholders to set realistic commitments and surface tradeoffs early.
- Drive entry into new market segments and adjacent verticals, from business case through market release.
- Own voice of the customer for the portfolio: ensure the roadmap commitments we make to our largest retailers are understood, prioritized, defended, and met.
- Own the working relationship with our engineering organization — commitments, change control, and release acceptance — partnering closely to keep product intent and delivery plans aligned.
- Represent the portfolio in release and program planning cycles — readiness, execution, and alignment across product, development, services, and program stakeholders.
- Represent our retail solutions to customers, partners, and our executive team, and partner across sales, marketing, and services so that what we build reaches the market effectively.
- Provide day-to-day direction to your team, partnering on key decisions and coaching your product managers as they navigate complex customer and stakeholder conversations.
- Carry full people leadership for the organization — regular one-on-ones, performance management, hiring, career development, and steady support through difficult situations.

## QUALIFICATIONS

- Demonstrated accountability for a software product business — budget, roadmap commitments, and measurable business outcomes you can speak to specifically
- Experience leading a product management organization through managers, not only as an individual contributor or a single-team lead
- Experience balancing a product backlog across compliance obligations, customer commitments, and strategic roadmap work, with many concurrent workstreams and dependencies spanning engineering, services, and program teams
- A track record of owning decisions on scope, priority, and customer commitments, and standing behind them
- Experience stepping into an existing organization and establishing leadership credibility quickly
- Experience owning working relationships across partner organizations you depend on but do not manage — engineering, services, and program — including formal commitments and change management
- Experience building and sustaining executive-level relationships with enterprise customers, including through significant commitments and changing expectations
- Demonstrated use of AI-accelerated methods in product work, and the initiative to teach yourself new capabilities as that tooling changes and evolves
- 12+ years of relevant experience, including several years leading product organizations at a manager-of-managers level

## PREFERRED

- MBA or equivalent business leadership experience
- Retail technology, point-of-sale background, and/or enterprise commerce domain experience
- Experience working in a scaled agile environment with formal program increment or release planning cycles
- Experience leading product organizations through rapid periods of growth or transformation
- Experience operating within a defined portfolio governance model including dozens of stakeholders — prioritization rubrics, capacity tradeoffs, communication, and formal change control

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

- Group health coverage (medical, dental, & vision)
- Employee Assistance Programs
- Pre-tax spending accounts
- 401(k) plan (with company match)
- Company provided life insurance
- Pet Insurance
- Employee discounts
- Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

## DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

## About Toshiba Global Commerce Solutions - External

## Company Overview
- **One-liner**: Toshiba Global Commerce Solutions is the global market share leader in retail store technology, providing integrated point-of-sale (POS) systems, self-checkout solutions, software, and services to retailers worldwide.
- **Entity Type**: Private (wholly owned subsidiary of Toshiba TEC Corporation, which is publicly traded on the Tokyo Stock Exchange)
- **Headquarters**: Durham, North Carolina, United States (Research Triangle Park)
- **Founded**: 2012
- **Founders**: Not publicly available (established as a corporate spin-off/restructuring within the Toshiba group)

## Core Business
- **Primary industry/industries**: Retail Technology, Point-of-Sale (POS) Systems, Self-Checkout Solutions, Commerce Software, Hardware Manufacturing
- **Target customers**: B2B – Enterprise retailers, grocers, mass merchandisers, hospitality, specialty retail, convenience stores, and department stores
- **Mission or purpose statement**: "To empower retail to thrive and prosper." The company’s vision is "A world of resilient retailers that create joyful experiences and drive vibrant economies."

## Products & Services
- **ELERA Platform (SaaS/IoT)**: An integrated commerce platform connecting POS, self-checkout, mobile, and back-office solutions for retailers, designed for speed, security, availability, and flexibility. It powers IoT and edge device management.
- **POS Systems (Hardware & Software)**: A full range of point-of-sale terminals, peripherals, and software—including countertop, mobile, and kiosk solutions—for in-store transactions and customer engagement.
- **Self-Checkout Solutions**: Industry-leading self-checkout units (2.8 million+ shipped in 2024).
- **Retail Software Solutions**: Software for inventory management, order management, customer engagement, and digital transformation.
- **Professional & Managed Services**: Consulting, implementation, maintenance, and support services for retail technology deployments globally.

## Market Standing
- **Valuation/Market Cap**: Not disclosed privately. Parent company Toshiba TEC Corporation (TSE: 6588) has a market cap of approximately ¥420 billion (~$2.8 billion as of mid-2025, fluctuates).
- **Key Metric**: Annual Revenue of $301.5 million (2025 estimate from LinkedIn data). The company shipped 2.8 million+ POS and self-checkout units in 2024.
- **Notable Investors/Partners**: Wholly owned by Toshiba TEC Corporation. Key partners include global systems integrators and channel partners (e.g., HCLTech, Tata Consultancy Services, Lenovo, Compucom, CTG).
- **Growth Signals**: Employee headcount grew +1.8% YoY (1,768 total). Active in 38 countries, serving customers in over 120 countries. Ranked #1 in worldwide EPOS installations and #2 in self-checkout installations. The company is investing heavily in AI-enabled reliability and cloud platform engineering (evidenced by recent job postings).

## Competitive Advantages
- **Global #1 Market Share**: The company is the global market share leader in retail store technology (EPOS and self-checkout), providing a deep installed base and brand trust.
- **End-to-End Portfolio**: Offers a complete, integrated stack of hardware, software, and services, reducing complexity for enterprise retailers.
- **Toshiba Brand & Scale**: Backed by the massive Toshiba TEC Corporation, providing financial stability, R&D investment, and a global supply chain.
- **Deep Retail Expertise**: 100% dedicated to retail, with domain knowledge across grocery, mass merchant, hospitality, and specialty segments.
- **Proven Track Record**: 205,000+ POS and self-checkout units installed worldwide; 2.8 million+ units shipped in 2024.

## Strategic Focus
- **Cloud & AI Transformation**: Heavily investing in the ELERA platform with AI-enabled reliability, performance engineering, and cloud-native infrastructure.
- **Digital Transformation for Retailers**: Helping retailers accelerate digital in-store experiences, modernize legacy systems, and adapt to changing consumer behaviors.
- **Global Expansion**: Serving over 120 countries and continuing to grow presence in EMEA and Latin America.
- **Sustainability & Resilience**: Focus on long-term, sustainable customer relationships and resilient retail operations.

## Why Work Here
- **Culture & Values**: The company promotes a "We Are R.E.T.A.I.L" culture emphasizing Respect, Empowerment, Teamwork, Adaptability, Integrity, and Leadership. They are committed to fostering belonging through Employee Resource Groups (ERGs) including Women’s Impact Network, South Asian Community, Blacks United in Leadership and Technology (B.U.L.T.), and Valor.
- **Remote/Hybrid/Office Policy**: Most roles are based in Durham, NC. Some field service and remote engineering positions exist. The company operates globally with offices in many countries.
- **Notable Perks & Engineering Culture**: The company is actively hiring for AI-enabled roles (e.g., Senior Cloud Engineer, AI-Enabled Reliability). Engineering roles focus on modern stacks (cloud, IoT, edge computing, performance engineering). The company has a significant technical workforce (28% in technical roles). Strong ties to local universities (e.g., North Carolina State University). Employee reviews on LinkedIn give an overall rating of 2.9/5.0 (from 823 reviews), with compensation rated at 3.3/5.0—suggesting competitive pay but room for growth in culture/career advancement.
- **Job Openings (as of mid-2025)**: 44 active positions including software engineers, cloud engineers, field service technicians, product managers, legal counsel, and HR roles.

## Sources
1. [commerce.toshiba.com](https://toshibacommerce.com/wps/portal/marketing/?urile=wcm%3Apath%3A%2Fen-us%2Fhome%2Fcompany%2Fabout-us)
2. [careers.commerce.toshiba.com](https://careers.commerce.toshiba.com/)
3. [linkedin.com/company/toshibacommerce](https://linkedin.com/company/toshibacommerce)
4. [diversityjobs.com](https://diversityjobs.com/employer/company/54157/Toshiba-Global-Commerce-Solutions)

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