--- title: 'Director of Revenue Operations at Roo' canonical: 'https://feeny.ai/job/director-of-revenue-operations-roo-remote-jx62nvwswybc' type: 'job' last_seen: '2026-09-08' --- # Director of Revenue Operations at Roo - **Company:** Roo - **Location:** Remote - **Compensation:** $135k–$230k - **Work type:** remote - **Posted:** 2026-09-04 - **Last confirmed live:** 2026-09-08 - **Apply:** https://job-boards.greenhouse.io/roo/jobs/5416179008 ## Job description ## What We Do We’re on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. Powered by groundbreaking technology, Roo has built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities. Roo empowers the largest network of over 20,000 veterinary professionals to help more than 9,000 animal hospitals provide quality care to more pets. Together, we’ve provided more than  3 million hours of healthcare, helping Veterinarians earn more than $200 million. ## About the Role The Director of Revenue Operations will build Roo's first true Revenue Ops function. Historically the the team has been Sales Team focused on HubSpot administration; the mandate is to keep that system administration running well while evolving the function into a strategic partner to our revenue-facing teams, helping Sales, Marketing, and Customer Support drive efficiency, conversion, and success through work like capacity planning, lead management, and conversion optimization. This is a hands-on leadership role. The team is lean and the function is being stood up for the first time, so you'll move fluidly between strategy and execution: architecting the operating model, managing HubSpot and the systems that power our revenue engine, and bringing rigor to forecasting, pipeline, and governance. You'll start with Sales and expand scope over time into Marketing and Customer Support, hiring and developing a small, high-leverage team along the way. You'll partner closely with Finance, Sales, Marketing, Customer Support, and Data leadership to make Roo's revenue engine more efficient, predictable, and intelligent. ## What You'll Do - Build and own the Revenue Operations strategy and operating model, with a phased roadmap from foundations to full Rev Ops scope. - Own HubSpot as the system of record day to day (architecture, automation, workflows, lifecycle, governance, and reporting), and shape GTM systems strategy in partnership with revenue leadership, with the Sales Ops Manager handling administration. - Partner with Sales, Marketing, and Customer Support on capacity planning, lead management, and conversion to make revenue-facing teams more productive and impactful. - Build on the intake and triage system underway, bringing rigor and published SLAs, then use the patterns it surfaces to reduce recurring requests and shift the team's capacity from firefighting toward proactive, higher-leverage work. - Co-own forecasting, reporting, and pipeline hygiene in partnership with Sales, Finance, and Data, moving the function from reactive to trend-driven. - Partner with Finance on the operational mechanics of compensation, quota setting, and territory design, keeping incentives aligned with revenue goals. - Bring an AI-first mindset to how the function operates, applying AI to reduce operational toil and surface insight, with strong human review and a safety-first posture. - Hire, mentor, and lead a small Rev Ops team, and lead the expansion of scope with Marketing and, later, Customer Support. ## What You'll Bring - 10+ years in Revenue Operations, Sales Operations, or GTM Strategy, with at least 5 years leading teams. - A builder who stays hands-on: you've stood up or fundamentally rebuilt an ops function or capability, and on a lean team you're comfortable doing the work yourself, not just directing it. - Strong command of CRM and GTM systems and how to architect, automate, and govern them at scale. - A track record partnering with revenue-facing teams (Sales, Marketing, CS) on capacity planning, lead management, and conversion, not just system administration. - Deep experience owning forecasting, pipeline frameworks, and revenue predictability, and partnering with Data and Finance on data integrity and attribution. - Fluency with revenue and unit economics: how revenue decomposes into its underlying drivers and how those levers shape efficiency and growth. - An AI-forward leader: experience applying modern AI/LLM tooling to operational work, and able to direct and govern the people who build it. - Comfort with ambiguity and the ability to drive from strategy to execution, with communication that lands across altitude: as credible with frontline reps in the field as with the CRO and executive stakeholders. - Nice to have: exposure to online marketplaces or multi-sided platforms; familiarity with HubSpot, Braze, and/or Zendesk; and exposure to data warehousing (e.g., Snowflake) and modern RevOps tooling. While we are a remote first company, if you are based in San Francisco this will be a hybrid role. Please see below for compensation ranges based on our geographical tiering system recommended by external benchmark data (with example cities listed). Note: We’ve recently been made aware of a job scam where scammers are posing as Roo employees and conducting fake text interviews. Please note that any communication from @lifeatroo.com is not legitimate. All official Roo communication will always come from @roo.vet. Exact compensation may vary based on skills, experience, and location. Tier 1 Pay Range (examples: San Francisco, NYC) $180,000—$230,000 USD Tier 2 Pay Range (examples: LA, Boston, Seattle, DC, San Diego, Chicago) $160,000—$210,000 USD Tier 3 Pay Range (examples: Austin, Dallas, Portland, Denver, Philadelphia, Baltimore, Sacramento) $150,000—$195,000 USD Tier 4 Pay Range (examples: Minneapolis, Miami, Atlanta, Phoenix, Orlando, Las Vegas, Salt Lake City) $145,000—$185,000 USD Tier 5 Pay Range (examples: Madison, Birmingham, San Antonio, Spokane, Toronto) $135,000—$175,000 USD Core Values Our Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life; Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun! What to expect from working at Roo! For permanent, full time employees, we offer: - Accelerated growth & learning potential. - Stipends for home office setup, continuing education, and monthly wellness. - Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans. - 401K - Unlimited Paid Time Off. - Paid Maternity/Paternity and reproductive care leave. - Gifts on your birthday & anniversary. - Opportunity for domestic travel, including for regional team building events. Overall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation. We have diverse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates.  We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed. Ready to join the Roo-volution?! ## About Roo ## Company Overview - **One-liner**: Roo is a veterinary relief platform that connects animal healthcare professionals with hospitals for flexible, on-demand staffing to combat burnout and talent shortages in the industry. - **Entity Type**: Private (Venture-backed) - **Headquarters**: San Francisco, California, United States - **Founded**: 2019 - **Founders**: Danny Leffel, Audrey Wu, Stephany Lawrence, John Stearns, Sam Friedman, Jeffrey Bishop-Hill, Albert Mangahas, Dean Ramadan, Jenny Dubowski, Charlotte Weir ## Core Business - **Primary industry**: Veterinary Healthcare / Healthcare Staffing Technology - **Target customers**: B2B (animal hospitals) and B2C (veterinarians, vet techs, assistants, vet students) - **Mission statement**: “Happier Healthcare Together” — to revolutionize veterinary medicine by building an innovative platform connecting top veterinary talent with hospitals, liberating and empowering animal healthcare professionals. ## Products & Services - **Roo Relief Platform (Marketplace)**: A SaaS/mobile platform that enables vets, techs, and assistants to browse and book relief shifts at hospitals. Features include transparent upfront pay, map-based shift search, schedule management from a phone, and fast payment (as little as 2 days). Hospitals use it to post shifts, reduce burnout, and fill coverage gaps. - **Relief-to-Hire™**: A unique process allowing hospitals to trial a professional through relief shifts before committing to a full-time hire, reducing hiring risk. - **Externship Marketplace**: Connects vet students with 800+ externship opportunities across the country to gain hands-on experience and build career confidence. - **Free Continuing Education**: Offers free CE resources for veterinary professionals. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Total Funding — $16.6M across 2 prior funding rounds; Annual Revenue — $4.0M (estimated by LinkedIn) - **Notable Investors/Partners**: Not publicly named (the company is private; investors not disclosed in available sources) - **Growth Signals**: - Headcount: 499 employees (+45.3% YoY, +234 people) — rapid scaling - Provided over 2 million hours of relief coverage; Roo veterinarians have earned over $200 million - Community includes thousands of veterinarians, technicians, assistants, and hospitals - Operates in 6 countries (including Canada, United Kingdom, Mexico, and Netherlands) - LinkedIn followers: 28,659 (+32% yearly growth) ## Competitive Advantages - **Large Network Effect**: “Vet Med’s Largest Relief & Hiring Community” — 20,000+ veterinary professionals on the platform, giving it scale and liquidity that competitors would struggle to match. - **Industry-Insider Founding Team**: Built by veterinarians, techs, and practice managers who experienced burnout firsthand, giving Roo deep empathy and credibility in the market. - **Transparency-First Design**: Upfront pay, shift details, and hospital profiles — reducing friction and trust issues common in staffing. - **Relief-to-Hire™ Innovation**: A differentiated hiring funnel that turns temp shifts into permanent placements, solving a core pain point for hospitals. - **AI-Forward Approach**: Explicitly states they are “AI-forward, constantly pushing boundaries, and building cutting-edge solutions.” ## Strategic Focus - **Scale the Marketplace**: Continue growing the supply of relief professionals and hospital demand to deepen liquidity. - **Expand Geographic Reach**: Already in 6 countries, likely targeting more markets. - **Product-Led Growth**: Investing in AI, platform automation, and mobile tools to make shift matching faster and more efficient. - **Enterprise & Partnerships**: Hiring a Director of Sales Operations and Business Development Managers, signaling a push into larger hospital chains and strategic partnerships. - **Student Pipeline**: Externship marketplace aims to capture vet students early, creating a lifelong user funnel. ## Why Work Here - **Remote-First Culture**: All job listings (Director of Sales Operations, Sales Operations Manager, Business Development Manager, etc.) are remote. The company is headquartered in San Francisco but operates nationally. - **Generous Benefits**: - **Parental Leave**: 18 weeks paid - **Health Coverage**: Base medical plan covered at 100% for employees; dental and vision at 90% - **401K & Stock Options**: 401K through Betterment, stock options included in comp packages - **Family Planning**: Lifetime fertility and family planning stipend of up to $10,000 per employee - **Unlimited PTO**: Emphasized as key to work-life balance - **Monthly Stipends**: For health/wellness, home office, internet, and more - **Engineering & Innovation Culture**: Described as “AI-forward” and “cutting-edge,” with cross-functional teams and a focus on measurable impact. - **Mission-Driven**: Every role contributes to “liberating and empowering animal healthcare professionals” — strong purpose appeal for animal lovers. - **Core Values**: Seek Understanding, Solve Customer Problems, Drive Measurable Impact, Bias to Urgency, Have Fun — blend of empathy and high performance. - **Growth Trajectory**: 45% headcount growth YoY signals a fast-scaling environment with career advancement opportunities. ## Sources 1. [roo.vet](https://www.roo.vet/) 2. [roo.vet/careers](https://www.roo.vet/careers) 3. [roo.vet/about](https://www.roo.vet/about-roo-veterinary-relief-services) 4. [Greenhouse Jobs](http://job-boards.greenhouse.io/roo) 5. 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