--- title: 'Director of Success at Connecteam' canonical: 'https://feeny.ai/job/director-of-success-connecteam-north-carolina-jnv2jqfrdqjm' type: 'job' last_seen: '2026-09-09' --- # Director of Success at Connecteam - **Company:** Connecteam - **Location:** North Carolina, United States - **Posted:** 2026-02-11 - **Last confirmed live:** 2026-09-09 - **Apply:** https://connecteam.com/careers/5799362004?gh_jid=5799362004 ## Job description Director of Success Who Connecteam Is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other. Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job. Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency. About The Role: The Director of Success will own the post-onboarding stage for our mid-market enterprise and strategic accounts, focusing on driving long-term retention, product adoption, and customer satisfaction. This individual will lead three specialized teams, ensuring that Connecteam’s product is successfully implemented across all levels of large organizations – from the C-suite to frontline employees. The Director will play a critical role in managing customer relationships, optimizing success outcomes, and improving overall customer experience. Key Responsibilities: - Ownership of Post-Onboarding Stage: Take full responsibility for customer success post-onboarding, driving adoption, retention, and engagement across mid-market and strategic accounts. - Team Leadership: Manage and mentor three teams focused on ensuring smooth product implementation and customer success across key accounts. Foster a high-performing team environment through clear communication, empowerment, and development. - Customer Retention & Expansion: Focus on driving retention, gross retention, and expanding customer relationships through strategic and tailored engagement. - Product Adoption & Implementation: Leverage deep expertise in large-scale product implementation to guide organizations from the C-suite level to the end-user, ensuring seamless integration of Connecteam’s platform into their workflows. - Customer Journey Management: Own the customer journey post-onboarding to ensure a smooth transition into long-term success, making sure customers are continuously seeing value from Connecteam. - KPI Monitoring: Track and report on key success metrics, including retention rates, gross retention, and product adoption rates. Proactively address issues that may affect customer satisfaction or retention. - Cross-Functional Collaboration: Collaborate with Sales, Marketing, and Product teams to ensure customer feedback and insights are integrated into future product improvements and customer strategies. - Process Optimization: Drive continuous improvement in customer success processes, ensuring efficiency, scalability, and alignment with broader company goals. - Customer Advocacy: Build strong relationships with key customer stakeholders, becoming a trusted advisor who can effectively advocate for customer needs within Connecteam. - Market Knowledge: Stay deeply knowledgeable about the market by visiting customers, attending industry events, and maintaining regular engagement with key customer stakeholders to understand their needs and provide insights that influence product and service offerings. Key Performance Indicators (KPIs): - Retention Rates: Maintain a high level of customer retention by proactively addressing challenges and optimizing customer experiences. - Gross Retention: Ensure clients renew and stay engaged with Connecteam, driving long-term partnership success. - Adoption Rates: Drive successful product adoption across various levels within large organizations, ensuring high usage and satisfaction from C-suite to frontline employees. Experience & Skills: - 5 years in managing Customer Success teams, preferably in a SaaS environment with strong experience in enterprise customer success roles. - Extensive experience in implementing products in large organizations, with a clear understanding of how to successfully onboard and drive product adoption from C-suite executives to frontline employees. - Proven success in managing large, complex customer relationships and improving customer retention and product adoption. - Strong leadership skills, with a focus on mentoring and developing team members to achieve high performance. - A strategic mindset with the ability to solve problems at scale, while focusing on customer outcomes. - Ability to build strong relationships and have direct customer interactions, including visits and engagement to better understand their needs. - Proven experience in managing managers and leading through leadership layers is required. Skills & Competencies: - Strong communication skills with the ability to engage with stakeholders at all levels, from the C-suite to end-users. - Data-driven approach to tracking success metrics and improving processes. - Expertise in scaling customer success operations and managing cross-functional initiatives. - Ability to think strategically while managing the day-to-day operational needs of customer success teams. - High emotional intelligence and the ability to build lasting relationships with customers and internal teams. Hiring process with us: At Connecteam, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative and transparent. Benefits: - Medical coverage. - Insurance plan. - Paid time off for vacation, sick days. - 401(k) Salary range: 170-200K We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia. #LI-Remote Joining Connecteam Is The Smart Move: - We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties. - We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business. - We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers. - We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family! - Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives. Together we will shape the future of work! [Our privacy policy](https://drive.google.com/file/d/1JivAppdCXE5QjtK_uWM9ue2834blvyfC/view?usp=sharing) ## About Connecteam ## Company Overview - **One-liner**: Connecteam is an all-in-one employee management platform designed specifically for managing deskless and frontline workforces. - **Entity Type**: Private (Series-stage undisclosed; $165.5M+ total funding) - **Headquarters**: New York, New York, United States (with a major R&D hub in Tel Aviv, Israel) - **Founded**: 2014 - **Founders**: Amir Nehemia (Co-Founder & CEO) ## Core Business - **Primary industry/industries**: Employee Management Software, Human Resources Technology, Operations Management, Deskless Workforce Technology - **Target customers**: B2B, SMB to Enterprise, with a focus on industries with deskless workers (construction, healthcare, retail, transportation, hospitality, field services) - **Mission or purpose statement**: To provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their frontline workforce, simplifying everyday work and keeping operations running smoothly—wherever work happens. ## Products & Services - **Employee Scheduling**: Automated shift scheduling, drag-and-drop calendar, availability management, and shift swapping to prevent under/over-staffing. - **Time Tracking**: Auto-record precise work hours, GPS location tracking, timesheet approvals, and payroll-ready data export. - **Internal Communication**: Instant messaging, company-wide announcements, team feeds, and a searchable employee directory. - **Daily Operations**: Digital forms, checklists, task management, and workflows for quality assurance and real-time visibility. - **Training & Knowledge**: Bite-sized courses, quizzes, training content creation, and a centralized knowledge base for compliance and skill development. - **HR & People Management**: Hiring and onboarding tools, document management, employee engagement surveys, recognition features, and HR record-keeping. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: **$44.0M** estimated annual revenue (2026 data); **$165.5M+** total funding raised. - **Notable Investors/Partners**: Backed by **Insights Partners**, **Stripes**, and **Tiger Global**. Also received non-equity assistance from **Google for Startups**. - **Growth Signals**: - **441 employees** (per LinkedIn, 2026), representing **+44.2% year-over-year headcount growth**. - Trusted by **80,000+ businesses** and **1.2M+ managers and employees** worldwide. - Active job postings have grown **+78.6% year-over-year** (150+ open positions). - 4.8 stars on the App Store (41K+ reviews) and 4.7 stars (1.5K+ reviews) on other platforms. - Operates in **16 countries** including Israel, Australia, UK, Philippines, and Colombia. ## Competitive Advantages - **All-in-One Platform**: Replaces 5-7 separate tools (scheduling, time tracking, communication, training, HR, tasks) with a single, integrated app, reducing software costs and complexity. - **Deskless-First Design**: Purpose-built for the ~3 billion global deskless workers, not a repurposed office productivity tool, leading to higher adoption and ease of use. - **Strong Free Tier**: Offers a generous free plan for up to 10 users with full premium features, creating a powerful bottom-up adoption funnel for small businesses. - **High Customer Satisfaction**: 24/7 live support with sub-5-minute response times, expert setup assistance, and consistently high app store ratings. - **AI-Powered Features**: Integrates AI to automate workflows, reduce busywork, and boost productivity across the platform. ## Strategic Focus - **Global Expansion**: Rapidly expanding into new markets, with active hiring in the US, UK, Israel, and Australia. - **Enterprise Penetration**: Growing its Mid-Market and Enterprise customer base, with dedicated roles for onboarding, success, and account management at larger scales. - **Product Depth**: Continuing to deepen its AI capabilities and adding more sophisticated features for operations, HR, and compliance to serve larger, more regulated industries. - **Industry Specialization**: Deepening its vertical-specific solutions for construction, healthcare, retail, and transportation to capture more market share in these high-need segments. ## Why Work Here - **High-Growth Environment**: A rapidly scaling company with strong financial backing, offering significant career growth opportunities and impact. - **Global & Diverse Team**: 441 employees across 16 countries, with a strong presence in Tel Aviv (R&D) and New York (HQ). The team includes talent from top Israeli tech units (Unit 8200, Ofek 324) and companies like monday.com, Wix, and Fiverr. - **Culture & Perks**: Rated **4.2/5.0** on employer review sites, with strong scores for Culture (4.2) and Career (4.1). Employees describe a fast-paced, mission-driven environment. - **Work Policy**: Appears to be primarily **in-office** at the Tel Aviv and New York hubs, with some remote/hybrid roles available depending on the position and location. - **Engineering & Product Focus**: Strong emphasis on R&D with roles for AI Developers, Back End Tech Leads, Mobile Infrastructure Team Leads, and Senior Full Stack Engineers. The product team is deeply involved in shaping the future of frontline work. ## Sources 1. [Connecteam About Page](https://connecteam.com/about/) 2. [Connecteam Careers Page](https://connecteam.com/careers/) 3. [Connecteam Product Page](https://connecteam.com/) 4. [Built In Connecteam Profile](https://builtin.com/company/connecteam) 5. 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