--- title: 'Director of Support Engineering at Unframe' canonical: 'https://feeny.ai/job/director-of-support-engineering-unframe-tel-aviv-yafo-4w08ytbn3aq3' type: 'job' last_seen: '2026-11-08' --- # Director of Support Engineering at Unframe - **Company:** Unframe - **Location:** Tel Aviv-Yafo, Israel - **Posted:** 2026-10-19 - **Last confirmed live:** 2026-11-08 - **Apply:** https://job-boards.eu.greenhouse.io/unframe/jobs/5010019101 ## Job description ## About Unframe Unframe is an AI-first startup helping the world’s largest enterprises bring LLM-powered applications to life in days - not months. We combine the speed of a product company with the flexibility of a consultancy, helping customers move from idea to deployed AI systems faster than anyone else in the market. Backed by Bessemer, Craft, and TLV Partners with $100M in Series B funding, we’re building a fast-growing, revenue-generating company working with Fortune 500 customers globally. ## About the role We're looking for a Director of Support Engineering to build and lead Unframe's technical support function from the ground up, based in our Tel Aviv office. You'll be the founding leader of our Support Engineering organization, building the processes, tooling, and team that connect our enterprise customers with Product and Engineering. Reporting to the VP Product Growth, you'll combine deep hands-on technical expertise with building an AI-native support operation designed to resolve complex issues independently and scale efficiently. ## What you'll do - Build the Support Engineering function from scratch, including processes, workflows, SLAs, escalation paths, and tooling. - Lead technical support for global enterprise customers, owning complex issues, escalations, and customer communication. - Investigate technical issues hands-on, including debugging APIs and integrations, analyzing logs, and performing root cause analysis. - Hire and develop a team of Support Engineers capable of resolving issues independently, minimizing reliance on Engineering. - Build an AI-native support operation, leveraging LLMs, AI agents, and intelligent workflows to automate issue investigation, troubleshooting, and knowledge management. - Build and maintain a living knowledge base, partnering with Product and Engineering to identify recurring issues and drive continuous improvements. ## What we're looking for - 6+ years of experience in technical support, support engineering, or similar customer-facing technical roles, including experience leading technical teams. - Proven experience building or significantly improving support functions, ideally in a startup or scale-up environment. - Experience supporting global enterprise customers, ideally Fortune 500. - Strong hands-on technical capabilities, including troubleshooting production issues, APIs, integrations, logs, and complex system behavior. - Hands-on experience building AI-powered workflows or agents using LLMs and modern AI tools, with a strong understanding of how AI can transform technical support operations. - Excellent written and verbal English communication skills, strong ownership, and the ability to prioritize under pressure. - Comfortable combining hands-on technical work with team leadership. Why join us? You’ll have the opportunity to build and shape the support function at Unframe from the ground up, working directly with global enterprise customers and alongside Product, Engineering, and company leadership. This is a highly impactful role for someone who enjoys combining customer ownership, operational thinking, and technical problem-solving in a fast-moving AI company. If you like creating structure where none exists yet and want to influence both customer experience and product direction, this role will give you exactly that. ## About Unframe ## Company Overview - **One-liner**: Unframe is a Managed AI Delivery Platform that turns enterprise needs into production-ready, tailored AI solutions in days. - **Entity Type**: Private (Series A) - **Headquarters**: Cupertino, California, United States - **Founded**: 2024 - **Founders**: Shay Levi (CEO), Larissa Schneider (COO), Adi Azarya (VP R&D) ## Core Business - **Primary industry**: Enterprise AI / Managed AI Delivery - **Target customers**: Large enterprises across Financial Services, Manufacturing, Real Estate, Healthcare, Retail, Logistics, Insurance, Life Sciences, Telecommunications, Hospitality, and Media. Internal teams include Data Engineering, Operations, Finance, IT, Legal, and Sales. - **Mission or purpose**: "Reinvent software with AI — delivering secure, scalable, enterprise-grade AI solutions that integrate seamlessly with existing systems, enabling organizations to become truly AI-native." ## Products & Services - **Unframe AI OS**: An open, modular platform purpose-built for production-grade AI. Includes an Agent Orchestrator, Knowledge Fabric, AI-Native Data Warehouse, and Workflow Automation. Runs on any cloud, on-premises, or as fully managed SaaS, and is model-agnostic (supports any LLM without fine-tuning). - **Managed AI Solutions**: Unframe delivers fully tailored, end-to-end AI solutions for specific enterprise use cases (e.g., knowledge on-demand, data extraction, reporting, agents & automation). Solutions are assembled from pre-built building blocks in days, not months. - **The Framery**: An open platform that integrates with existing AI programs and core systems (ERPs, CRMs, cloud platforms, data warehouses, legacy systems). ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: **Total Funding**: $88M (Seed: $20M in Dec 2024; Series A: $30M in April 2025 and $38M in Dec 2025) - **Notable Investors/Partners**: Bessemer Venture Partners, TLV Partners, Craft Ventures, Third Point Ventures, SentinelOne Ventures, Cerca Partners, Terra Nova Ventures. - **Growth Signals**: Emerged from stealth on April 3, 2025. Headcount grew from ~3 founders to **108 employees** in ~2 years (+403.8% YoY). Acquired Swish AI. Active job postings show a +240% quarterly increase. Operates across 10 countries (US, Israel, Germany, UK, France, Ukraine, Canada, Switzerland, Lithuania, Poland). Proven outcomes cited include a 30% lower record storage cost for a global bank and a 40% reduction in supply-driven stockouts for a F500 manufacturer. ## Competitive Advantages - **Speed to Value**: Solutions deployed in days, not months. - **Outcome-Based Model**: Low upfront risk; customers pay once value is demonstrated. - **Enterprise-Grade by Design**: Built-in governance, security, compliance, and observability. Deploy within customer's own boundaries (on-prem, private cloud). - **Modular & Flexible**: Pre-built, reusable building blocks (Building Blocks, Knowledge Fabric, Agent Orchestrator) that compound value across use cases. - **Deep Integration**: Connects seamlessly with existing enterprise systems (ERPs, CRMs, databases, APIs, files) and any LLM. - **Strong Founding Team**: Deep cybersecurity and enterprise background (ex-Dashlane, SentinelOne, Port.io). ## Strategic Focus - **Scaling the Go-To-Market**: Hiring aggressively across Sales (Strategic Account Executives, Channel Managers, BDRs) and GTM functions (GTM Engineer, GTM Recruiter). - **Geographic Expansion**: Building out EMEA and US sales teams, with offices already in Tel Aviv and Berlin. - **Product Expansion**: Continuously adding more use cases and building blocks to the platform, with the goal of moving from single use cases to company-wide AI transformation ("AI fabric"). - **Acquisition Integration**: Integrating Swish AI to expand capabilities and customer base. ## Why Work Here - **High-Growth Environment**: Headcount grew over 400% in the last year, indicating rapid scaling and career acceleration opportunities. - **Mission-Driven**: The company is at the forefront of enterprise AI adoption, working on complex, high-impact problems. - **Global & Remote-Friendly**: Operates in 10 countries. Many roles are listed as remote (e.g., Strategic Account Executive - Southern California/Philadelphia, GTM Engineer - EU Remote). Offices in Cupertino, Tel Aviv, and Berlin. - **Strong Engineering Culture**: Founded by experienced technical leaders. The product is deeply technical and innovative (modular, model-agnostic, enterprise-grade). The team includes many alumni from top tech companies and Israeli intelligence units. - **Culture**: Described as "ambitious, globally connected" with a belief that "great companies are built by great people building together." - **Active Hiring**: 85 active job postings (as of mid-2026), spanning Sales, Engineering, Product, Marketing, and GTM. This signals strong investment in talent. ## Sources 1. [unframe.ai](https://www.unframe.ai/) 2. [unframe.ai/careers](https://www.unframe.ai/careers) 3. [unframe.ai/ai-info](https://www.unframe.ai/ai-info) 4. [unframe.ai/about](https://www.unframe.ai/about) 5. [linkedin.com/company/unframe-ai](https://www.linkedin.com/company/unframe-ai) ## Other roles at Unframe - [Engineering Team Lead - Platform](https://feeny.ai/job/engineering-team-lead-platform-unframe-tel-aviv-yafo-k86t3v85tx81) — Tel Aviv-Yafo, Israel - [Product Manager](https://feeny.ai/job/product-manager-unframe-tel-aviv-yafo-a0fd3wxbteeh) — Tel Aviv-Yafo, Israel - [AI Engineer](https://feeny.ai/job/ai-engineer-unframe-tel-aviv-yafo-x2vyarazmt0f) — Tel Aviv-Yafo, Israel - [Full Stack Software Engineer](https://feeny.ai/job/full-stack-software-engineer-unframe-tel-aviv-yafo-dqsjv957hjr6) — Tel Aviv-Yafo, Israel - [AI-First QA Automation Engineer](https://feeny.ai/job/ai-first-qa-automation-engineer-unframe-tel-aviv-yafo-x3kh5wdy7sx1) — Tel Aviv-Yafo, Israel - [Group Product Manager - Product Solutions](https://feeny.ai/job/group-product-manager-product-solutions-unframe-tel-aviv-yafo-vrc8mxmz8a01) — Tel Aviv-Yafo, Israel - [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-unframe-tel-aviv-yafo-t4e80yrg5q6v) — Tel Aviv-Yafo, Israel - [Group Product Manager – Product Growth](https://feeny.ai/job/group-product-manager-product-growth-unframe-tel-aviv-yafo-ke5x6hemd0f2) — Tel Aviv-Yafo, Israel - [Full Stack Software Engineer (Remote)](https://feeny.ai/job/full-stack-software-engineer-remote-unframe-atlanta-09j2fa2q4x2n) — Atlanta, GA / Boston, MA / Miami, FL / New York, NY / Tampa, FL - [Full Stack Software Engineer (Remote)](https://feeny.ai/job/full-stack-software-engineer-remote-unframe-austin-kvcrfn6fsq3k) — Austin, TX