---
title: 'Director of Technical Service at Jetson Home'
canonical: 'https://feeny.ai/job/director-of-technical-service-jetson-home-north-vancouver-9yznwaap8q6g'
type: 'job'
last_seen: '2026-10-13'
---

# Director of Technical Service at Jetson Home

- **Company:** Jetson Home
- **Location:** North Vancouver, Canada
- **Posted:** 2026-10-05
- **Last confirmed live:** 2026-10-13
- **Apply:** https://job-boards.greenhouse.io/jetsonhome/jobs/4408738009?gh_jid=4408738009

## Job description

## About Jetson

Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better.

Homes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity. Jetson is solving this by building the first fully vertically integrated home electrification company — making clean energy simple, transparent, and affordable.

We rely heavily on technology, automation, and data to scale this impact. At Jetson, we value people who are excellent at their craft, curious about new tools (including AI), and motivated to continuously improve how work gets done.

The Opportunity:

A heat pump is a fifteen-year relationship with a homeowner, and the second year matters as much as the first week. This role owns whether Jetson's systems keep working — and how fast we respond when they don't.

As Director of Technical Service, you lead Jetson's service organization and act as the company's senior technical authority in the field. You own callback rate, first-time fix rate, and time to resolution. You own warranty administration and the money we recover from manufacturers, customers and CARE programs. And because service data is the most honest feedback loop in the business, you own pushing what breaks in the field back into equipment selection, install standards, commissioning requirements, and crew training. This is a build-and-run role: you'll be designing the service function while operating it, across multiple markets at once.

What You'll Do:

- Lead and develop the technical service organization, including system designers and technical support staff; define coverage model, role scorecards, and the hiring plan as the installed base grows
- Own callback rate, first-time fix rate, and time to resolution on service calls, and set service level expectations by issue severity
- Build the remote triage and diagnostic function so issues are resolved without a truck roll wherever possible
- Own service capacity, dispatch, and on-call coverage, including surge planning for heating and cooling season peaks
- Own warranty administration and manufacturer claims, and recover cost wherever warranty applies
- Feed field failure data back into equipment selection, system design, install standards, and training, and hold those loops closed
- Partner with Director of Customer Success and Director of Production Coordination  on service recovery, escalation handling, and customer communication during outages
- Partner with Supply Chain on service parts strategy, truck stock, and warranty inventory
- Serve as final technical escalation authority, including safety, code compliance, and refrigerant handling issues
- Report weekly to leadership on callbacks, first-time fix, open service aging, and warranty recovery, with root cause and a plan attached to each

What You Bring:

- 8+ years in HVAC, electrical, or residential mechanical service, including 3+ years leading service technicians or managers
- Deep hands-on diagnostic expertise with heat pumps and residential HVAC systems — you can arbitrate a technical call, not just route it
- EPA 608 certification required; NATE certification, HVAC license, or electrical license strongly preferred
- Demonstrated ownership of a callback, first-time fix, or service SLA metric — you've moved one and can explain exactly how
- Experience running warranty programs and managing manufacturer relationships and claims
- Experience building or scaling a service function across multiple markets
- Working knowledge of mechanical and electrical code, inspection requirements, and refrigerant regulations across jurisdictions
- Hands-on experience with field service management platforms (Zuper, ServiceTitan, HubSpot) at the workflow design level
- Strong analytical instincts — you build the report yourself before asking someone else for it
- Ability to translate what tradespeople know into standards and systems others can follow
- Comfort with high autonomy, ambiguity, and executive visibility in a fast-paced startup environment
- Availability for 25 % travel
- Familiarity with modern tools including AI for efficiency

Preferred: Cold-climate heat pump and heat pump water heater experience; commissioning and performance verification background; experience supporting a third-party installer network

Job Type: Full-time, Permanent

Pay: $165,000 - $200,000 per annum

Benefits/Perks:

- Dental, Vision & Life Insurance: 100% company-paid premiums
- Extended Health Care
- Disability Insurance
- Parental Leave Top-Up
- Education Support
- Equity

Work Location: In person - North Vancouver, BC Do you feel like you don't have everything that's listed above but can still do the job? If you have the core skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply!

U.S. Roles Jetson is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or gender identity. If you require accommodation during the recruitment process, please contact us.

Canada Roles Jetson is an equal opportunity employer committed to inclusive hiring. We do not discriminate on any ground protected under applicable human rights legislation. If you require accommodation at any stage of the recruitment process, please contact us.

## About Jetson Home

## Company Overview
- **One-liner**: Jetson is building the world’s first fully integrated home electrification company, handling everything from design and software to installation and service, making it simple for homeowners to switch to clean electric heating and cooling.
- **Entity Type**: Private (Series A)
- **Headquarters**: North Vancouver, British Columbia, Canada
- **Founded**: 2024
- **Founders**: Not publicly available in provided sources

## Core Business
- **Primary industry**: Climate Technology Product Manufacturing / Home Electrification
- **Target customers**: B2C homeowners across North America
- **Mission**: “Accelerate the transition of 100 million homes across North America away from burning fossil fuels to sustainable energy use.” [linkedin.com](https://www.linkedin.com/company/jetsonhome)

## Products & Services
- **Heat Pump Installation (Service)**: End-to-end design, installation, and service of all-electric heat pumps, replacing outdated fossil-fuel systems. Offers transparent pricing, financing options, and rebate assistance. [jetsonhome.com](https://jetsonhome.com/us/)
- **Customer Financing & Rebates**: In-house support to help homeowners navigate incentives and financing, including 0% APR offers. [jetsonhome.com](https://jetsonhome.com/us/)
- **Software & Firmware**: Internal platforms for field operations, customer success, and product optimization (evidenced by job postings for Applied AI Engineer, Data & ML Engineer, Firmware Engineer, Software Engineer). [jetsonhome.com](https://jetsonhome.com/us/careers)

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding – $55M (Seed $5M in 2024, Series A $50M in 2026) [cbinsights.com](https://www.cbinsights.com/company/jetson-6)
- **Notable Investors/Partners**: Series A led by Eclipse; a total of 8 investors across two rounds. [linkedin.com](https://www.linkedin.com/company/jetsonhome)
- **Growth Signals**: 
  - Employee headcount of ~90 with +11.7% monthly growth. [linkedin.com](https://www.linkedin.com/company/jetsonhome)
  - 58 active job postings (quarterly increase of +383.3%). [linkedin.com](https://www.linkedin.com/company/jetsonhome)
  - Expanding into new U.S. markets (offices in Denver, CO; Atlanta, GA; Burbank, CA; Centennial, CO; Columbia, MD; Marlborough, MA; Nashville, TN; Ontario, CA; San Jose, CA; Windsor, CO; and remote). [jetsonhome.com](https://jetsonhome.com/us/careers)

## Competitive Advantages
- **Vertically Integrated**: Owns the entire value chain (design, software, install, service), reducing friction and cost for homeowners. [jetsonhome.com](https://jetsonhome.com/us/about)
- **Transparent Pricing & Single-Day Switch**: Offers clear upfront costs and can complete installation in one day, unlike traditional contractors. [jetsonhome.com](https://jetsonhome.com/us/)
- **White-Glove Service**: From consultation to post-installation support, Jetson handles every step, ensuring a hassle-free experience. [jetsonhome.com](https://jetsonhome.com/us/about)
- **Exclusive Focus on Home Electrification**: 100% dedicated to heat pumps, building deep expertise and operational efficiency. [jetsonhome.com](https://jetsonhome.com/us/about)

## Strategic Focus
- **New Market Expansion**: Using Series A capital to enter additional U.S. markets and scale operations. [cbinsights.com](https://www.cbinsights.com/company/jetson-6)
- **Technology & Software Development**: Hiring Applied AI, Data/ML, and Firmware engineers to improve installation processes, customer experience, and operational efficiency. [jetsonhome.com](https://jetsonhome.com/us/careers)
- **Building the Team**: Rapidly scaling headcount across field service, sales, supply chain, and R&D to support growth. [linkedin.com](https://www.linkedin.com/company/jetsonhome)

## Why Work Here
- **Real Impact**: “What we build gets installed in real homes, used every day, and makes a difference for decades.” [jetsonhome.com](https://jetsonhome.com/us/careers)
- **Culture**: Mission-driven team focused on cutting emissions and improving living standards.
- **Work Policy**: Mix of on-site, field, and remote roles (e.g., Remote, CO). Offices in multiple U.S. cities and Canadian HQ. [jetsonhome.com](https://jetsonhome.com/us/careers)
- **Growth Opportunities**: Fast-growing company with 64 open roles across all departments – a chance to shape processes and scale with the company. [jetsonhome.com](https://jetsonhome.com/us/careers)
- **Engineering Culture**: Emphasis on software, AI, and firmware development to support a physical product/service, offering a unique blend of tech and climate impact.

## Sources
1. [jetsonhome.com - Careers](https://jetsonhome.com/us/careers)
2. [jetsonhome.com - Homepage](https://jetsonhome.com/us/)
3. [linkedin.com - Company Profile](https://www.linkedin.com/company/jetsonhome)
4. [cbinsights.com - Company Profile](https://www.cbinsights.com/company/jetson-6)
5. [jetsonhome.com - About Us](https://jetsonhome.com/us/about)

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