--- title: 'Director of Technical Services at Infinitum' canonical: 'https://feeny.ai/job/director-of-technical-services-infinitum-austin-ex5r3c7tn2td' type: 'job' last_seen: '2026-09-09' --- # Director of Technical Services at Infinitum - **Company:** Infinitum - **Location:** Austin, TX - **Posted:** 2026-09-08 - **Last confirmed live:** 2026-09-09 - **Apply:** https://job-boards.greenhouse.io/infinitumelectric/jobs/5229148007 ## Job description Director of Technical Services (also considered: Technical Service Manager / Service Manager) Department: Technical Services / Field Service Operations (cross-functional with Engineering, Product, and Quality) Reports To: Senior Director of Application Engineering Direct Reports: Field Service Technicians, Service Engineers, Technical Trainers Location: Austin, TX Employment Type: Full-Time ## About Us Infinitum is revolutionizing the future of motors with our patented Aircore technology — delivering superior performance in half the weight and size, while reducing the carbon footprint compared to traditional motors. Our solutions open up sustainable design possibilities for smaller, lighter, and quieter machines, improving quality of life while conserving energy and reducing waste. Headquartered in Austin, Texas, we are driven by innovation and a commitment to making a positive global impact. Learn more at goinfinitum.com ## About the Role We are seeking a Director of Technical Services to lead the technical backbone of our field service, commissioning, and customer support operations across the Commercial & Industrial (C&I) market. This person will be the senior technical authority for our motor, drive, and control system products — owning everything from field troubleshooting escalations and startup/commissioning through technician development and long-term service process improvement. This is a hands-on leadership role that blends deep technical expertise in 480VAC industrial motors, Variable Frequency Drives (VFDs), HVAC systems, and control systems with the people-leadership skills to build, mentor, and scale a high-performing team of technicians and engineers. You'll partner closely with Engineering, Product, Sales, and Quality to reduce field failures, shorten resolution times, and turn service data into product and process improvements. ## What You'll Do Technical Leadership & Escalation Support - Serve as the technical escalation point for complex field issues involving 480VAC industrial motors, VFDs, HVAC equipment, and integrated control systems - Diagnose and resolve challenging electromechanical, drive, and controls problems — from motor bearing/winding failures and shaft voltage issues to VFD faults, harmonics, and communication (MODBUS/BACnet) faults - Provide expert guidance on wiring diagrams, expected voltage/current readings, and root-cause analysis to technicians and customers in the field - Interpret and apply relevant industry standards (e.g., NEC, AMCA, IEEE 519, NEMA) to service practices and customer guidance ## Team Management & Development - Lead, mentor, and grow a team of field Service Technicians and Field Engineers, setting clear performance expectations and career development paths - Manage staffing, scheduling, dispatch, and workload balancing to meet service-level commitments across multiple regions and customers - Conduct performance reviews, coaching, and skills-gap assessments to continuously raise the technical bar of the team - Build a culture of safety, accountability, and customer-first problem solving Technical Training & Certification - Design and deliver technical training programs, hands-on labs, and certification paths for field technicians on motors, drives, HVAC, and control systems - Develop instructor guides, lab checklists, troubleshooting scenarios (with wiring diagrams and expected readings), and certification assessments - Keep training content current with new product releases, firmware/software updates, and evolving industry standards - Onboard new technical hires and validate readiness before independent field deployment Process Development & Continuous Improvement - Establish, document, and standardize service processes — commissioning/startup procedures, preventive maintenance protocols, troubleshooting workflows, and RMA/warranty handling - Analyze field service and warranty data to identify failure trends and drive corrective actions with Engineering and Quality - Define and track key service metrics (first-time-fix rate, mean-time-to-resolution, response time, callback rate) and lead initiatives to improve them - Champion feedback loops that turn field learnings into product design, reliability, and documentation improvements Cross-Functional Collaboration - Partner with Engineering and Product teams to support new product introduction (NPI), field-readiness reviews, and design-for-serviceability - Work with Sales and Application Engineering to support pre-sale technical scoping and post-sale customer success in the C&I market - Act as the senior technical liaison to key customers, contractors, and OEM partners during commissioning, escalations, and audits - Collaborate with Quality on root-cause/corrective-action (RCCA) and continuous improvement programs ## What You Bring Required: - Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electromechanical/Industrial Technology, or a closely related field — or equivalent Industrial or Military experience. - 8+ years of progressive technical experience with industrial electromechanical systems, including 3+ years leading or managing technicians and/or engineers - Deep, hands-on expertise with 480VAC (3-phase) industrial motors and Variable Frequency Drives (VFDs) — installation, commissioning, troubleshooting, and repair - Strong working knowledge of HVAC systems and control systems (PLC/BMS, sensors, and communication protocols such as MODBUS and BACnet) - Demonstrated ability to read and interpret electrical schematics, wiring diagrams, and mechanical drawings, and to diagnose from expected voltage/current readings - Proven experience developing and delivering technical training and building service processes in a manufacturing environment - Experience serving the Commercial & Industrial (C&I) market with a strong customer-facing orientation - Willingness to travel to customer and field sites as required (estimated [25–40%]) Preferred: - Experience with power electronics, motor drives, or integrated motor-drive products - Familiarity with relevant standards — NEC, NEMA, AMCA 204, IEEE 519 — and their application to service and commissioning - Background in process development / continuous improvement methodologies (8D/RCCA) - Experience with field-service management and ERP/PLM systems for service tracking and warranty management - Experience building certification programs or technical academies for field technicians Success in This Role Looks Like - Field issues are resolved maintaining high quality, with measurable improvement in first-time-fix rate and mean-time-to-resolution - Technicians and engineers are well-trained, certified, and confident — with a clear pipeline of growing technical talent - Standardized, documented service processes reduce variability and improve customer experience - Field and warranty data consistently feeds product and process improvements, lowering repeat failures - Customers in the C&I market view the technical services team as a trusted, expert partner ## Benefits - Comprehensive Health Coverage (Medical/Dental/Vision) - Short-Term & Long-Term Disability Coverage - Health Savings Account (HSA) - includes employer contributions. - Flexible Spending Account (FSA) & Limited Purpose Flexible Spending Account - 401(k) - Traditional and Roth - Open Paid Time Off (PTO) - 12 Paid Holidays - Community give-back opportunities. ## About Infinitum ## Company Overview - **One-liner**: Infinitum designs and manufactures next-generation, high-efficiency electric motors and fan systems using patented air-core technology to reduce energy consumption and environmental impact for power-intensive industries. - **Entity Type**: Private (Series D) - **Headquarters**: Austin, Texas, USA - **Founded**: 2016 - **Founders**: Ben Schuler ## Core Business - **Primary Industry**: Manufacturing / Industrial Technology / Electric Motors & Drives - **Target Customers**: B2B; global manufacturers, industrial OEMs, and mission-critical facilities (e.g., data centers, HVAC systems). - **Mission/Purpose**: To design systems that help customers achieve more with less, advancing efficiency, sustainability, and long-term impact in every application. The company believes better performance should not require more energy, more waste, or more compromise. ## Products & Services - **Infinitum Air-Core Motor**: A patented, PCB-stator based electric motor that is lighter, more efficient, and more durable than traditional iron-core motors. It uses fewer materials and consumes less energy. - **Integrated Active Front End**: A power electronics solution that ensures IEEE 519 harmonic compliance without external filtering, simplifying system architecture. - **High-Efficiency Fan Systems**: Integrated motor and fan solutions designed for mission-critical environments like data centers, delivering up to 50% energy savings and reducing operational costs and PUE (Power Usage Effectiveness). - **Customization & Engineering Services**: Infinitum works with global manufacturers and industrial OEMs to customize its technology for specific applications and market segments. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (Private company). - **Key Metrics**: - **Annual Revenue**: $17.0 million (LinkedIn estimate). - **Total Funding**: $457.7 million across 9 rounds. - **Headcount**: 139 employees (+21.7% YoY growth). - **Notable Investors/Partners**: Riverstone Holdings (lead, Series D), Caterpillar Ventures, Energy Innovation Capital, Cottonwood Technology Fund. - **Growth Signals**: - Acquired Circuit Connect (a manufacturing partner) in April 2023. - Strong headcount growth (+47 people YoY). - Active job postings up +183.3% year-over-year, indicating aggressive scaling. - Expanding commercial team with multiple Business Development and Sales roles. ## Competitive Advantages - **Patented Air-Core Technology**: Replaces traditional iron cores with a PCB stator, resulting in a motor that is 50% lighter, more efficient at partial loads, and uses fewer rare earth materials. This is a significant differentiator in a mature industry. - **System-Level Efficiency**: Focuses on real-world energy consumption, not just peak efficiency, offering up to 50% energy savings in applications like data center cooling. - **Simplified System Architecture**: Integrated active front end eliminates the need for external harmonic filters, reducing installation complexity, weight, and maintenance. - **Sustainability by Design**: The entire lifecycle is considered, from using fewer materials to enabling repair and remanufacturing, directly appealing to ESG-focused customers. ## Strategic Focus - **Commercial Expansion**: The company is aggressively hiring a commercial team (Regional Sales Managers, Business Development Managers) to scale into new geographies and verticals. - **Market Penetration in Data Centers & Industrial HVAC**: Targeting mission-critical facilities where energy efficiency and reliability are paramount. - **Vertical Integration**: The acquisition of Circuit Connect indicates a strategy to control manufacturing and supply chain. - **Scaling Operations**: With $457M in funding, the company is focused on scaling production and expanding its operational footprint. ## Why Work Here - **High-Growth Environment**: With 139 employees and growing fast (21.7% YoY), employees have the opportunity to make a significant impact in a company that is disrupting a massive, legacy industry. - **Innovative Technology**: Work on cutting-edge motor technology that directly addresses climate change and energy efficiency. - **Culture**: Described as "fast-paced," "challenging," and "rewarding." Core values include "Impactful innovation," "Trust through transparency," "Synchronicity and heart," and "Resolve to solve." - **Employee Sentiment**: Rated 3.9/5.0 on LinkedIn (8 reviews). Employees praise the culture of growth, collaborative environment, and the ability to see their work move the needle. - **Benefits**: Full medical and dental benefits, 401K plan, stock options, generous vacation policy, flexible work environment, kitchen snacks, and free lunch Fridays. - **Work Policy**: Flexible work environment. - **Notable Perks**: Stock options are offered, aligning employee success with company growth. ## Sources 1. [goinfinitum.com](https://goinfinitum.com/) 2. [goinfinitum.com/careers](https://goinfinitum.com/careers/) 3. [goinfinitum.com/leadership-bios](https://goinfinitum.com/leadership-bios/) 4. [builtin.com](https://builtin.com/company/infinitum-electric) 5. [linkedin.com](https://www.linkedin.com/company/goinfinitum) ## Other roles at Infinitum - [Field Service Tech](https://feeny.ai/job/field-service-tech-infinitum-austin-qkp6c5fmmv9q) — Austin, TX - [Master Scheduler](https://feeny.ai/job/master-scheduler-infinitum-austin-axcb591tymga) — Austin, TX - [Supply Chain Program Manager - Impact & Implementation](https://feeny.ai/job/supply-chain-program-manager-impact-implementation-infinitum-austin-z108vz5fx6bf) — Austin, TX - [Senior Sourcing Manager](https://feeny.ai/job/senior-sourcing-manager-infinitum-austin-p4ahpztnswzm) — Austin, TX - [Senior Global Logistics Manager](https://feeny.ai/job/senior-global-logistics-manager-infinitum-austin-03fg953w5jp9) — Austin, TX - [Key Account Manager](https://feeny.ai/job/key-account-manager-infinitum-austin-rn7zx31bd5zm) — Austin, TX - [Test Development Engineer](https://feeny.ai/job/test-development-engineer-infinitum-austin-hedqpnd26sph) — Austin, TX - [Principal Engineer, PCB Technology](https://feeny.ai/job/principal-engineer-pcb-technology-infinitum-austin-f6q0xsbbkq27) — Austin, TX - [Director of Purchasing](https://feeny.ai/job/director-of-purchasing-infinitum-austin-semdegna5m1z) — Austin, TX - [Technical Program Manager](https://feeny.ai/job/technical-program-manager-infinitum-austin-02k1gyh6cc24) — Austin, TX