---
title: 'Director, Operations at Shields Health Solutions'
canonical: 'https://feeny.ai/job/director-operations-shields-health-solutions-united-states-gkw110wk1f48'
type: 'job'
last_seen: '2026-10-23'
---

# Director, Operations at Shields Health Solutions

- **Company:** Shields Health Solutions
- **Location:** United States
- **Posted:** 2026-10-19
- **Last confirmed live:** 2026-10-23
- **Apply:** https://job-boards.greenhouse.io/shieldshealthsolutions/jobs/8038049003

## Job description

About Us - Backed by Sycamore Partners, Shields Health Solutions is the leading specialty pharmacy platform partnering with health systems to build and scale integrated pharmacy programs. By embedding clinical teams and leveraging a data-driven model, Shields helps providers expand access to complex therapies, improve patient outcomes, and unlock meaningful new revenue streams. With a national footprint spanning 80+ health systems and 1,000+ care sites, Shields operates at the center of care delivery—bringing a patient-first, operator-led approach to one of healthcare’s fastest-growing segments.

About the Role - We’re seeking a high-impact Director of Operations to lead and scale specialty pharmacy programs within leading health system partners. This is a P&L-owning, operator role at the intersection of healthcare delivery, strategy, and growth—ideal for candidates with consulting, private equity, or investment banking backgrounds who want to drive tangible outcomes.

You will serve as the strategic and operational leader across partner sites—owning performance, developing growth initiatives, and ensuring best-in-class patient care across complex clinical environments.

## What You’ll Own

- Full P&L ownership across assigned health system partnerships
- Lead day-to-day operations, including oversight of in-clinic pharmacy liaison teams across multiple specialties (e.g., oncology, rheumatology, transplant)
- Drive strategic growth initiatives—identify opportunities, build business cases, and execute in partnership with health system leadership
- Act as a trusted advisor to hospital executives, influencing decisions at the VP level and above
- Ensure delivery of exceptional patient outcomes, access, and satisfaction across the specialty pharmacy continuum
- Build and execute account plans to expand and optimize partner performance
- Lead cross-functional collaboration across clinical, pharmacy, and corporate teams to improve workflows and outcomes

## How You’ll Lead

- Manage, coach, and develop high-performing, multidisciplinary teams
- Create a culture of ownership, accountability, and patient-first thinking
- Translate data into action—identify trends, solve problems, and continuously improve operations
- Deliver clear, executive-level updates and insights to senior leadership

## What We’re Looking For

- 7+ years of experience, ideally in consulting, private equity, investment banking, or healthcare operations
- Bachelor’s Degree (MBA or other advanced degree preferred)
- Proven ability to own outcomes in complex, fast-paced environments
- Strong track record of leading teams and driving performance against financial and operational KPIs
- Highly analytical and data-driven, with experience building business cases and influencing senior stakeholders
- Entrepreneurial mindset—comfortable rolling up your sleeves and executing
- Excellent communication skills, with experience presenting to executive audiences

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: [California Workforce Privacy Notice](https://www.shieldshealthsolutions.com/wp-content/uploads/2023/01/CPRA-Notice-Shields-Website-January-1-2023.pdf) and [Privacy Policy.](https://www.shieldshealthsolutions.com/privacy-policy/)

By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.

Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com.

## About Shields Health Solutions

## Company Overview
- **One-liner**: Shields Health Solutions is the nation’s first integrator of specialty pharmacies into health systems, helping hospitals and clinics manage complex medications and improve patient outcomes.
- **Entity Type**: Private (funding stage not disclosed)
- **Headquarters**: Not explicitly stated in search results; likely based in the United States (Quincy, MA, per external sources, but not confirmed in the provided data)
- **Founded**: 2012
- **Founders**: Jack Shields

## Core Business
- Primary industry: Healthcare (specialty pharmacy integration, health system partnerships)
- Target customers: B2B – health systems (hospitals, clinics, academic medical centers) and drug manufacturers
- Mission: Break down barriers between patients and the specialty medications they critically need; elevate what specialty pharmacy can do for health systems.

## Products & Services
- **TelemetryRx®**: A purpose-built technology platform that identifies eligible specialty patients, provides customized data reporting, and standardizes specialty pharmacy operations across a health system.
- **Integrated Clinical Services**: Trained, certified clinical pharmacists and technicians embedded in health systems to help patients navigate treatment, manage medication adherence, and reduce administrative burden.
- **Payer & Drug Access Solutions**: Trade relations experts secure access to 90%+ of limited distribution drugs and specialty medications; payer teams expand network access 3x; financial support teams ensure affordable care for patients.
- **Patient Support Center**: Prior authorization and financial assistance services to help patients obtain and afford their medications.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: More than 80 health system partners across 47 states, covering over 1,000 hospitals and clinics; ~50 specialty and rare disease states managed
- **Notable Investors/Partners**: Not disclosed in provided materials; partner health systems include leading academic medical centers and community hospitals
- **Growth Signals**: Expanded network to 80+ health systems; consistently named a Great Place to Work for 5+ years; ranked among Fortune’s Top 100 Workplaces, Best Workplaces in Healthcare™, and Becker’s Healthcare Top 150 Places to Work

## Competitive Advantages
- First-mover advantage as the first company to integrate specialty pharmacy directly into health systems
- Proprietary TelemetryRx® platform that unifies data and workflows across diverse hospital settings
- Deep payer and manufacturer relationships enabling access to 90%+ of limited distribution drugs and 3x network expansion
- High-touch, data-powered clinical model that lowers total cost of care while improving patient outcomes

## Strategic Focus
- Continue expanding health system partnerships nationwide
- Innovate new care models and patient engagement tools (e.g., refill management, oncology clinical pharmacy services)
- Enhance technology platform to deliver real-time data and analytics for specialty pharmacy operations
- Maintain a patient-first, compassionate culture while scaling the team

## Why Work Here
- **Culture**: Voted a Great Place to Work for five consecutive years; emphasis on kindness, inclusion, and intentional acts of care. Employee Resource Groups support diversity and belonging.
- **Benefits**: Competitive medical/dental/vision insurance with no waiting period, 401k matching, 4 weeks PTO plus 8 paid holidays and 2 floating holidays, paid parental leave, paid mental health & wellness coaching, short/long-term disability and life insurance.
- **Career Growth**: Entrepreneurial environment where employees can chart their own path; PGY1 Community-Based Pharmacy Residency program; opportunities across clinical, operational, and tech roles.
- **Work Policy**: Mixed – both on-site and remote roles available (e.g., Remote positions for Pharmacy Liaison, Benefit Eligibility Specialist, etc.)
- **Recruitment Integrity**: Official communications only from shieldsrx.com domains or text; no payment or sensitive info requested before offer; all applicants must apply formally.

## Sources
1. [shieldshealthsolutions.com](https://shieldshealthsolutions.com/)
2. [About Us – Shields Health Solutions](https://shieldshealthsolutions.com/about/)
3. [Our Culture – Shields Health Solutions](https://shieldshealthsolutions.com/about/our-culture/)
4. [Jobs at Shields Health Solutions (Greenhouse)](https://job-boards.greenhouse.io/shieldshealthsolutions)

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