--- title: 'Director, Operations at VIXXO' canonical: 'https://feeny.ai/job/director-operations-vixxo-hartford-xbyzjynfdfnn' type: 'job' last_seen: '2026-11-04' --- # Director, Operations at VIXXO - **Company:** VIXXO - **Location:** Hartford, CT - **Posted:** 2026-10-29 - **Last confirmed live:** 2026-11-04 - **Apply:** https://job-boards.greenhouse.io/vixxo/jobs/8903469002 ## Job description Vixxo is seeking a Director, Operations to sit in our Bloomfield, CT office. Position Summary The Director, Operations is responsible for the strategic oversight and operational management of a business unit within Vixxo. This will consist of multiple customers and includes the responsibilities of performance, financial stewardship, and team development in alignment with Vixxo standards and ownership objectives. Essential Functions and Responsibilities - Provide strategic leadership and direction for daily facility operations, ensuring all services are delivered efficiently and in accordance with company policies and ownership goals. - Lead process improvement initiatives consistently across the business unit. - Build and lead high-performing operations teams across multiple functions. - Foster a culture of operational excellence and continuous improvement. - Manage and evaluate all service delivery performance are within SLA requirements and budgetary adherence for our customers. - Foster a culture of exceptional service by ensuring timely and professional responses to client and tenant requests. - Create executive dashboards and regular performance reports. - Prepare, analyze, and present financial reports, including budgets, forecasts, purchase orders, and expenditure tracking for assigned facilities. - Present insights and recommendations to senior leadership team. - Establish predictive analytics for proactive operations management. - Direct staffing activities, including hiring, training, performance evaluations, and employee engagement, fostering a productive and compliant workplace. - Manage large and diverse teams across multiple properties and locations, ensuring alignment with strategic goals and operational consistency. - Ensure service provider compliance with Vixxo and customer requirements. Partnership must be established to support both. - Build and maintain strong relationships with key client stakeholders, driving customer satisfaction and retention. - Champion operational excellence through innovation, adoption of best practices, and continuous service optimization. ## Key Competencies - Strategic Communication (Oral and Written) - Technical and Operational Proficiency, including AI initiatives - Analytical Problem Solving - Customer-Centric Mindset - Financial Acumen - Leadership and Team Development - Relationship Management - Collaborative Team Orientation - Vendor and Contract Management - Multitasking and Prioritization ## Qualifications - Preferred bachelor’s degree in Facilities Management, Corporate Real Estate, Project Management, Business Administration, or related field required. - Minimum 8–10 years of progressively responsible experience in facility management, with at least 3 years in a leadership role. - Proven track record of process improvement and operational transformation. - Experience overseeing larger teams and complex portfolios with multiple facilities and client stakeholders. - Strong analytical skills with proficiency in data analysis tools - Demonstrated success in project management and change leadership - Excellent communication and presentation skills - Proven leadership in human resource management, staff development, and performance oversight. - Experience managing critical environments and using CMMS/Work Order systems preferred. ## Preferred Certifications and Skills - MBA or advanced degree in relevant field. - Strong understanding of contract management, compliance, and procurement. - Industry-specific expertise relevant to our business. - Experience in high-growth or scaling environments. - Advanced skills in Microsoft Office Suite; experience with AI. - Strong financial discipline, including budgeting, forecasting, and variance analysis. ## Why Vixxo At Vixxo, we are an equal opportunity employer. We seek to create diverse and inclusive teams that reflect the variety of the clients and communities we serve, and we believe this is our competitive advantage. Therefore, we do not discriminate on race, color, gender, illness, disability, gender identity, sexual orientation, age, national origin, familial status, military status, or religion. ## About VIXXO ## Company Overview - **One-liner**: Vixxo provides technology-enabled facilities management services for multi-site businesses, managing maintenance, repairs, and capital projects through a large network of vetted service providers. - **Entity Type**: Private (no disclosed funding stage) - **Headquarters**: Scottsdale, Arizona, USA (also offices in Hartford, Chicago, Oakbrook Terrace, Bloomfield, Farmers Branch, Dallas) [[builtin.com](https://builtin.com/company/vixxo) [[vixxo.com](https://www.vixxo.com/about-us/overview)]] - **Founded**: Not publicly available (the company draws on over 45 years of industry experience, with the current entity expanding through the 2024 acquisition of Cushman & Wakefield Facilities Solutions) [[vixxo.com](https://www.vixxo.com/about-us/overview)]] - **Founders**: Not publicly available ## Core Business - **Primary industry**: Facilities Management (FM) - **Target customers**: B2B – retail, restaurant, grocery, and convenience store chains; multi-site enterprises across the U.S. and Canada [[vixxo.com](https://www.vixxo.com/)] - **Mission / purpose**: "Spend less. Stress less. One work order at a time." – help organizations reduce costs, improve transparency, and simplify facility operations [[vixxo.com](https://www.vixxo.com/about-us/overview)] ## Products & Services - **Proprietary Cost Management Platform**: A technology platform that provides real-time pricing transparency, eliminates hidden fees, and uses AI-driven insights for smarter facility decisions. [[vixxo.com](https://www.vixxo.com/about-us/overview)] - **Virtual Technician Assistant**: An innovative AI tool that offers real-time guidance, troubleshooting, and feedback to technicians, helping diagnose and repair equipment faster. [[builtin.com](https://builtin.com/company/vixxo)] - **Facility Management Services**: Full-service management of work orders (3.75 million+ annually), including HVAC-R, food service & beverage, electrical, plumbing, and more, via a network of 150,000+ vetted service providers. [[vixxo.com](https://www.vixxo.com/)] - **Capital Project Services**: Project management for over 100,000 capital projects, covering renovation, retrofit, and new equipment installation. [[builtin.com](https://builtin.com/company/vixxo)] ## Market Standing - **Valuation / Market Cap**: Not disclosed - **Key Metric**: Handles 3.75+ million work orders annually across 125,000+ locations, managing 3+ million assets with 150,000+ service providers [[vixxo.com](https://www.vixxo.com/)][[builtin.com](https://builtin.com/company/vixxo)] - **Notable Investors / Partners**: Not publicly listed; key event: acquired Cushman & Wakefield Facilities Solutions (formerly QSI) in 2024, expanding national reach [[vixxo.com](https://www.vixxo.com/about-us/overview)] - **Growth Signals**: Headcount of ~1,085 employees [[builtin.com](https://builtin.com/company/vixxo)]; serves 40+ specialized trades; completed 100,000+ capital projects; increased service capabilities through the 2024 acquisition. ## Competitive Advantages - **Technology moat**: Proprietary AI-driven platform that eliminates hidden fees and provides real-time pricing transparency – a differentiator in an industry often opaque with costs [[vixxo.com](https://www.vixxo.com/about-us/overview)] - **Scale and experience**: 45+ years of combined industry experience, 150,000+ vetted providers, and the ability to manage 3.75 million work orders annually across major national brands [[vixxo.com](https://www.vixxo.com/)] - **First-mover in AI**: Developed the industry’s first virtual technician assistant, reducing downtime and repair costs [[builtin.com](https://builtin.com/company/vixxo)] ## Strategic Focus - **Technology-led transformation**: Continuing to invest in AI and data analytics to further automate and streamline facilities management, improving speed and transparency for clients [[vixxo.com](https://www.vixxo.com/about-us/overview)] - **National expansion**: Leveraging the 2024 acquisition to deepen coverage across the U.S. and Canada, especially in convenience, grocery, and restaurant verticals [[vixxo.com](https://www.vixxo.com/about-us/overview)] - **Customer-centric innovation**: Prioritizing "spend less, stress less" by eliminating surprise costs and delivering proactive maintenance insights [[vixxo.com](https://www.vixxo.com/)] ## Why Work Here - **Culture**: Emphasizes a "small-business feel" despite serving Fortune 500 clients – employees are recognized by name, not just as numbers. Core values include "Win Together," "Own the Solution," "Wow the Customer," and "Value Differences." [[vixxo.com](https://www.vixxo.com/about-us/careers)] - **Diversity & Inclusion**: Intentional focus on hiring and developing diverse teams; "Value Differences" is a stated core value and viewed as a competitive advantage [[vixxo.com](https://www.vixxo.com/about-us/careers)] - **Work Arrangement**: Offers a remote work program; Built In notes "Typical time-on-site: None" and the careers page references "50/50 Remote Work," suggesting a hybrid or flexible model [[builtin.com](https://builtin.com/company/vixxo)][[vixxo.com](https://www.vixxo.com/about-us/careers)] - **Benefits**: Comprehensive package including medical, dental, vision, LTD/STD, life, pet insurance, 401K, FSA, generous PTO (including paid holidays and volunteer time), family/childcare benefits, and performance bonuses. [[vixxo.com](https://www.vixxo.com/about-us/careers)][[builtin.com](https://builtin.com/company/vixxo)] - **Engineering / Tech Culture**: Opportunity to work on AI-driven tools and a proprietary platform that directly impacts major national brands. Leadership model encourages every associate to act as a "leader and owner." [[vixxo.com](https://www.vixxo.com/about-us/careers)] ## Sources 1. [vixxo.com](https://www.vixxo.com/about-us/overview) – About Us, company overview, history, mission 2. [vixxo.com](https://www.vixxo.com/) – Homepage with service provider stats and industry verticals 3. [vixxo.com](https://www.vixxo.com/about-us/careers) – Careers page with culture, values, benefits, remote work policy 4. [builtin.com](https://builtin.com/company/vixxo) – Built In company profile with employee count, perks, office locations, and product details 5. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/vixxo) – Active job listings (28 roles as of search date) ## Other roles at VIXXO - [Equipment Technician | Montreal, Canada](https://feeny.ai/job/equipment-technician-montreal-canada-vixxo-work-home-g2ynds3gbtya) — Work @ Home, Canada - [Equipment Technician | Daly City, CA](https://feeny.ai/job/equipment-technician-daly-city-ca-vixxo-6x73gekfq7zj) - [Service Dispatch Coordinator](https://feeny.ai/job/service-dispatch-coordinator-vixxo-scottsdale-qanadxtwh5jn) — Scottsdale, AZ - [Equipment Technician | Fairfax, VA](https://feeny.ai/job/equipment-technician-fairfax-va-vixxo-467j2k7q1qa6) - [Equipment Technician | Nashville, TN](https://feeny.ai/job/equipment-technician-nashville-tn-vixxo-9bgzwtxmhk0v) - [Senior Facilities Coordinator](https://feeny.ai/job/senior-facilities-coordinator-vixxo-colwich-hh0zjbkwwzwx) — Colwich, KS - [Inventory Control Specialist | Dallas, TX](https://feeny.ai/job/inventory-control-specialist-dallas-tx-vixxo-dallas-64gqjn9tm8m3) — Dallas, TX - [Equipment Technician | Columbia, SC](https://feeny.ai/job/equipment-technician-columbia-sc-vixxo-4k8cmj025n17) - [Sales Executive](https://feeny.ai/job/sales-executive-vixxo-work-home-vkzehsa3n6zq) — Work @ Home, United States - [Equipment Technician | Tampa, FL](https://feeny.ai/job/equipment-technician-tampa-fl-vixxo-ccv47afmweqc)