---
title: 'Director, Partner Success at Metropolis'
canonical: 'https://feeny.ai/job/director-partner-success-metropolis-baltimore-w0nf0w4gna2t'
type: 'job'
last_seen: '2026-10-14'
---

# Director, Partner Success at Metropolis

- **Company:** Metropolis
- **Location:** Baltimore, MD
- **Posted:** 2026-10-01
- **Last confirmed live:** 2026-10-14
- **Apply:** https://job-boards.greenhouse.io/metropolis/jobs/8010959003

## Job description

## Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators, and problem solvers to help us create it.

## Who you are

Metropolis is seeking a Director, Partner Success to own a portfolio of strategic partners and serve as their trusted advocate and operational champion across product, data, operations, and finance. Reporting directly to the VP of Partner Success, you will focus on driving measurable value and retention for our most important portfolio partners rather than traditional sales-focused roles. By translating partner objectives into actionable cross-functional initiatives, delivering high-quality reporting, and building durable executive-level trust, you will ensure consistent performance and unlock organic growth opportunities across your portfolio.

## What you'll do

- Own end-to-end partner success and retention for a portfolio of strategic partners
- Serve as the primary day-to-day relationship owner and the partner’s internal advocate at Metropolis, channeling partner reporting, product, and data needs to appropriate internal teams, driving follow-up to completion, and closing the loop
- Develop a deep understanding of each partner’s business objectives, operational goals, and financial budget while ensuring Metropolis consistently delivers against them
- Own the financial performance of your portfolio, delivering on partner budget commitments while ensuring internal financial targets are met
- Partner closely with the Data team to produce high-quality weekly updates, Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs) that clearly demonstrate driven value
- Champion new Metropolis initiatives, products, and service offerings with partners to build the value case, secure buy-in, and drive adoption
- Unlock growth across the portfolio by adding new accounts within existing partner portfolios and expanding service offerings within accounts already under contract
- Build durable, executive-level trust through consistent delivery, financial discipline, fast responsiveness, and visible ownership of commitments
- Lead the resolution of partner escalations by coordinating cross-functional responses and driving root-cause follow-through
- Serve as the voice of the partner internally to represent their needs in product, operations, and data discussions and help shape priorities accordingly

## What we're looking for

- 5+ years of relevant experience in a client success, account management, or strategic customer-facing role with a track record of retaining and growing complex accounts
- Demonstrate strong financial acumen, including comfort owning P&L performance, interpreting financial reports, managing budgets, and discussing performance with partner executives
- Communicate clearly, concisely, and professionally in writing and in person with cross-functional internal teams and external audiences from site operators to the C-suite
- Maintain high responsiveness to set the standard for timeliness and follow-through on all partner and colleague commitments
- Take complete ownership of projects, action items, and commitments to drive them to completion independently
- Build trusted relationships at multiple levels of a partner organization from local operations through to executive leadership
- Navigate and influence internal product, data, operations, and finance teams to deliver results on behalf of the partner
- Utilize strong data storytelling skills to translate operational and financial metrics into clear, persuasive value narratives for weekly updates, MBRs, and QBRs
- Remain composed under pressure to defuse partner escalations and make sound decisions with imperfect information
- Travel approximately 5–10% for a mix of partner meetings, team meetings, and corporate events

While not required, these are a plus:

- Possess a background in the parking industry, or experience in real estate, mobility, hospitality, or other operationally complex B2B service environments

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $150,000.00 USD to $175,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-WT1 #LI-Onsite Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs — without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.

We are committed to providing a welcoming, accessible hiring experience. If you need a reasonable accommodation for any part of the application or interview process, please reach out to us at recruiting@metropolis.io.

## About Metropolis

## Company Overview
- **One-liner**: Metropolis is an artificial intelligence company that uses computer vision to create checkout-free, frictionless payment and access experiences for physical infrastructure, primarily parking.
- **Entity Type**: Private (raised $1.8B in 2023-2024, plus $1.6B in debt financing in 2025)
- **Headquarters**: Santa Monica, California, USA
- **Founded**: 2017
- **Founders**: Founding team established the company in 2017 (individual founder names not prominently featured in primary company materials)

## Core Business
- Primary industry/industries: Smart Mobility, Computer Vision AI, Parking Infrastructure, Real-World Technology
- Target customers: B2B (real estate operators, parking lot owners, property managers), B2C (drivers who park at Metropolis-enabled locations)
- Mission or purpose statement: "We're reimagining how we live our lives by developing artificial intelligence for the real world, creating an intelligence layer that powers frictionless, precognitive, personalized experiences everywhere."

## Products & Services
- **Metropolis Recognition Platform**: An AI-driven, computer vision-based platform that enables checkout-free, drive-in/drive-out parking. The technology recognizes vehicles and members automatically, eliminating the need for tickets, kiosks, or app interaction at entry and exit.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total Funding – $1.8B raised (Series B and later financing in 2023-2024), plus $1.6B in financing in 2025. This was cited as the third-largest AI fundraise in 2023 and the largest venture-backed M&A deal of the year.
- **Notable Investors/Partners**: Not explicitly listed in provided materials, but the scale of fundraising and the take-private acquisition of SP+ indicates backing from major institutional investors.
- **Growth Signals**:
    - Became the largest parking network in North America following the take-private acquisition of SP+ in 2024, with over 4,500 locations.
    - Over 1 million new members added every month.
    - Saved members 212+ million minutes through frictionless parking.
    - Reaches more than 50 million customers.
    - Named to Forbes' list of America's Best Startup Employers.

## Competitive Advantages
- **Proprietary Computer Vision Technology**: The company’s primary moat is its industry-leading AI that enables checkout-free, recognition-based access without requiring users to scan, tap, or use an app.
- **Scale as the Largest Parking Operator**: Through the SP+ acquisition, Metropolis now operates the largest parking network in North America, creating an unmatched physical footprint and data advantage.
- **Data Network Effect**: Each parking transaction feeds the AI model, making the platform smarter and more responsive over time across thousands of locations.

## Strategic Focus
- **Expanding the "Recognition Economy"**: Metropolis is focused on building a platform that goes beyond parking to make all real-world infrastructure responsive, personalized, and frictionless.
- **AI-Driven Infrastructure**: The company is developing an "intelligence layer" for physical spaces, aiming to eliminate repetitive, analog tasks in everyday life (e.g., payments, access control).
- **Growth Through M&A**: The acquisition of SP+ was a landmark deal that instantly scaled the network, and the company continues to seek integration and expansion opportunities.

## Why Work Here
- **Office-First Culture**: Metropolis values in-person collaboration. Corporate team members are required to be on-site at least four days a week. Offices are located in Santa Monica (HQ), Austin, Chicago, Nashville, New York, Seattle, and Chennai, India.
- **Best-in-Class Benefits**: The company offers a generous PTO package, paid holidays (with double pay for those working), parental leave, a 4% 401(k) match, subsidized health insurance, wellness benefits, short- and long-term disability coverage, and life insurance.
- **Compensation**: Stock option plan and bonus plans are available for all employees. Example base salary for a Senior Data Engineer in Seattle is listed at $160,000/year (actual base salary is determined by role, experience, and location).
- **Culture**: Three core values drive the company: We are leaders, We are innovators, and We are owners. The culture emphasizes agility, iteration, ownership, and challenging each other with respect.
- **Scale & Impact**: Employees work on a platform used by 50 million people, with massive real-world infrastructure and an AI-first approach. The company is growing rapidly and is described as "product-led" and "transformational."
- **Open Roles**: As of mid-2026, the company has 130 open positions, with significant hiring in Engineering (Cloud Infrastructure, Machine Learning, Software Engineering) and Data Engineering.

## Sources
1. [metropolis.io (Homepage)](https://www.metropolis.io/)
2. [metropolis.io (About/Company)](https://www.metropolis.io/about)
3. [metropolis.io (Careers)](https://www.metropolis.io/careers)
4. [Greenhouse (Metropolis Jobs)](http://job-boards.greenhouse.io/metropolis)
5. [Built In (Metropolis Technologies)](https://builtin.com/company/metropolis-technologies)

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