---
title: 'Director, Partnerships Operations at Toptal'
canonical: 'https://feeny.ai/job/director-partnerships-operations-toptal-canada-287sxa24sq26'
type: 'job'
last_seen: '2026-09-10'
---

# Director, Partnerships Operations at Toptal

- **Company:** Toptal
- **Location:** Canada
- **Work type:** remote
- **Posted:** 2026-08-12
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.lever.co/toptal/1d0d49d0-ca33-4d64-a90b-9d6442cdb985

## Job description

## About Toptal

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce. We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold. Job Summary: As a Director of Partnerships Operations, you will be leading and executing strategic initiatives to grow Toptal’s Services business. This role’s primary focus will be on developing Toptal’s Partnerships strategy and operating model alongside a Partnerships leader. In addition, this role will work with Services Leadership to support new business opportunities and ad-hoc projects. Reporting to the Head of Customer Operations, this role works directly with Services Leadership and cross-functionally with Sales, Talent Operations, Analytics, Product, and Finance Operations to deliver outcomes. The Customer Operations team supports GTM strategy and execution across three stakeholder groups: Sales, Services, and New Business Products. This team is critical in bridging the gap between strategic projects and business-as-usual (BAU) processes, with a focus on revenue growth, operational excellence, and efficiency. This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English. Responsibilities: The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills. We are looking for an experienced, strategic, and collaborative problem-solver with strong communication skills and a background in partnerships, sales, professional services, and/or business operations. Key responsibilities include: End-to-end partnership lifecycle management: Operationalize partnerships from partner identification and onboarding through contracting, enablement, marketplace listing, launch, tier progression, and ongoing partner reviews. Partner onboarding & administration: Own high-volume execution required to onboard and maintain partners, including registrations, applications, data collection, documentation, certifications, training requirements, and partner portal management. Marketplace & ecosystem operations: Build and manage the operating infrastructure required to scale a rapidly expanding ecosystem across hyperscalers, compute providers, model companies, and other marketplace partners. Cross-functional coordination: Orchestrate inputs and dependencies across Practice Leaders, GTM/Sales, Legal, Finance, and other internal teams to move partnerships forward and ensure deliverables are completed on time. Partner program & tier management: Track partner requirements, certifications, benefits, commitments, and progression through partner tiers, ensuring Toptal captures the full value of each partnership. GTM and co-sell enablement: Translate signed partnerships into executable GTM motions by coordinating sales enablement, listings, co-sell processes, and internal adoption across the sales organization. Operating cadence & portfolio management: Establish and run the partnerships steering committee call, maintaining visibility into pipeline, status, blockers, milestones, owners, and next steps across a growing portfolio of 40+ partner relationships. Scalable processes and tooling: Move the function away from manual, one-off execution by developing repeatable workflows, documentation, tracking, and systems that allow the partnership portfolio to scale efficiently. In the first week, expect to: Onboard into Toptal’s partnerships ecosystem, strategy, and operating model. Build context on the active partnership portfolio, including priority hyperscaler, AI, compute, model, and marketplace partnerships. Meet key stakeholders across Practice Leadership, Sales, Legal, Finance, Operations, and other cross-functional teams. Begin transitioning ownership of existing partnership workflows, operating cadences, and priority initiatives. In the first month, expect to: Develop a detailed understanding of the end-to-end partnership lifecycle, from onboarding and contracting through enablement, launch, tier management, and ongoing partner operations. Take ownership of the Partnerships operating cadence, including portfolio tracking, priorities, dependencies, blockers, and next steps. Begin driving execution across priority partnerships in close coordination with Practice Leaders and cross-functional stakeholders while exercising discretion and independent judgment. Identify immediate opportunities to streamline high-volume, manual partnership processes and improve visibility across the portfolio. In the first three months, expect to: Establish a consistent operating model for managing Toptal’s growing portfolio of partnerships and marketplace relationships. Deliver early improvements to partner onboarding, administration, certification, enablement, and ongoing management. Build scalable processes, documentation, and tracking that reduce manual effort and create clear accountability across partnership initiatives. Strengthen coordination between Practice Leaders, GTM teams, and cross-functional partners to accelerate partnership launches and activation. In the first six months, expect to: Demonstrate measurable improvements in the speed, consistency, and effectiveness of partnership execution. Scale the operational infrastructure required to support a growing ecosystem of hyperscaler, technology, compute, model, and marketplace partners. Establish clear frameworks for partner lifecycle management, tier progression, enablement, co-sell readiness, and ongoing performance management. Ensure signed partnerships are effectively translated into activated GTM opportunities through strong cross-functional execution. Serve as the operational owner of the Partnerships program, balancing strategic improvements with hands-on execution where needed. In the first year, expect to: Build a mature, scalable Partnerships Operations function capable of supporting continued growth in Toptal’s partner ecosystem. Establish repeatable systems and processes that allow Toptal to onboard, activate, and manage a significantly larger portfolio of partners efficiently. Create strong visibility into partnership health, performance, requirements, and opportunities through clear operating rhythms, metrics, and reporting. Enable Practice and GTM leaders to focus on partner relationships and commercial opportunities by providing the operational foundation required to execute them successfully. Continuously evolve the Partnerships operating model as partnerships become increasingly embedded within Toptal’s broader go-to-market strategy. Qualifications and Job Requirements: Bachelor’s degree is required. 8+ years of experience in partnerships operations, business operations, professional services, sales operations, process improvement, or a related role. Partnerships strategy and program management experience is required. Proven experience managing both strategic projects and day-to-day operations in a fast-paced, high-growth environment. High degree of ownership and a willingness to operate at both the strategic and executional levels. Strong stakeholder management and cross-functional collaboration skills. Excellent communication and problem-solving abilities. Proficiency with Salesforce, Tableau, Claude, Gemini, Slack, Google Suite (Sheets, Docs, BigQuery). Outstanding written and verbal communication skills. Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts. You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.

## About Toptal

## Company Overview
- **One-liner**: Toptal is an exclusive network of the top 3% of freelance software developers, designers, marketing experts, finance experts, product managers, and project managers, connecting them with top organizations for critical projects.
- **Entity Type**: Private (bootstrapped, revenue-generating)
- **Headquarters**: London, United Kingdom (with offices in Wilmington, DE, USA and San Francisco, CA, USA)
- **Founded**: 2010
- **Founders**: Taso Du Val, Breanden Beneschott

## Core Business
- **Primary Industry**: Talent marketplace / Professional services (technology, design, marketing, management consulting, finance)
- **Target Customers**: B2B – enterprises, mid-market companies, and startups seeking on-demand, vetted freelance talent for high-impact projects
- **Mission Statement**: “To be the greatest talent company in the world” – focused on innovation, quality, and global reach

## Products & Services
- **Toptal Talent Network**: On-demand access to pre-vetted freelancers across software development, design, marketing, finance, management consulting, project management, and sales. Engagements range from hourly to full-time.
- **Toptal Marketing** (acquired Growth Collective): On-demand marketing experts for growth, demand generation, and strategy.
- **Toptal Management Consulting** (acquired QO Collective): Highly vetted consultants from top business schools and consultancies.
- **Toptal Finance & Operations** (acquired Graphite): Independent consultants in finance, accounting, corporate strategy, and marketing.
- **Toptal IT Talent** (acquired Adeva): Global network of IT developers, architects, and technology consultants.
- **TechResume**: Premium resume and LinkedIn profile optimization service for tech professionals.
- **HireGlobal**: Global hiring, payroll, and compliance solution built on Toptal’s global payroll infrastructure.

## Market Standing
- **Valuation**: Not publicly disclosed (privately held)
- **Key Metric**: Annual revenue of $400M (as of latest reports); over $5 billion in total payments to freelancers; 70,000+ contracts signed
- **Notable Investors/Partners**: Bootstrapped – no external funding rounds disclosed. Key acquisitions include QO Collective, Adeva, Graphite, and Growth Collective.
- **Growth Signals**: Headcount of 4,318 employees (+9.1% YoY); distributed across 118 countries; recent expansion into AI services (CEO, AI Services role; AI Researcher role); continuous launches of new solutions (TechResume, HireGlobal)

## Competitive Advantages
- **Exclusive Vetting**: Only 3% of applicants pass the rigorous screening process, resulting in a 98% trial-to-hire success rate.
- **Speed & Flexibility**: Ability to match talent in under 24 hours and hire in under 48 hours; flexible engagements with no long-term commitments.
- **Global Scale**: Largest fully-remote workforce with talent in 70+ countries and clients worldwide; deep expertise across hundreds of technologies and industries.
- **Built-in Trust**: Over $5 billion in payments processed and decades of operational experience managing global compliance and payroll.

## Strategic Focus
- **Platform Expansion**: Growing beyond software development into marketing, management consulting, finance, and sales through both organic launches and strategic acquisitions.
- **AI & Emerging Tech**: Investing in AI research and leadership roles to prepare the network for next-generation business challenges.
- **Global Infrastructure**: Scaling HireGlobal and other compliance/payroll services to become the go-to solution for companies building distributed teams.
- **Brand & Talent Acquisition**: Enhancing employer brand to attract top core team members and maintain a high-quality freelance network.

## Why Work Here
- **Fully Remote**: Work from anywhere with just a laptop and internet; Toptal is the world’s largest fully-remote workforce.
- **Culture of High Performance**: Embraces “hyper-innovation and hyper-growth” – results-oriented, not hours-focused; expects extreme ownership and quality.
- **Flexible Time Off**: Unplug when needed, plus a paid sabbatical after five years.
- **Global Community**: Hundreds of sponsored conferences, coworking days, and networking events annually.
- **Engineering/Innovation Focus**: Roles include AI Researcher, Senior Frontend Engineer, Senior Backend Engineer, Tech Lead – strong emphasis on pushing technical boundaries.
- **Employer Rating**: 3.7/5.0 on LinkedIn (1,356 reviews) with highlights on work-life balance (3.9) and compensation (3.4); culture described as demanding but rewarding for those seeking impact.

## Sources
1. [toptal.com/careers](https://www.toptal.com/careers)
2. [toptal.com](https://www.toptal.com/)
3. [toptal.com/about](https://www.toptal.com/about)
4. [linkedin.com/company/toptal](https://www.linkedin.com/company/toptal)
5. [toptal.com/culture](https://www.toptal.com/culture)

## Other roles at Toptal

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- [Senior Manager, Solutions & Partnerships, Marketing Services - US-Based](https://feeny.ai/job/senior-manager-solutions-partnerships-marketing-services-us-based-toptal-united-wzhcd5j8errf) — United States
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- [Enterprise Sales Executive, Consumer Products and Services](https://feeny.ai/job/enterprise-sales-executive-consumer-products-and-services-toptal-canada-bfcjxeb83s38) — Canada
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