---
title: 'Director, People Business Partner (Global Operations) at SoFi'
canonical: 'https://feeny.ai/job/director-people-business-partner-global-operations-sofi-jacksonville-zwdy1fzbargh'
type: 'job'
last_seen: '2026-09-10'
---

# Director, People Business Partner (Global Operations) at SoFi

- **Company:** SoFi
- **Location:** Jacksonville, FL / Cottonwood Heights / UT / New York, NY
- **Posted:** 2026-06-18
- **Last confirmed live:** 2026-09-10
- **Apply:** https://sofi.com/careers/job/7776895003?gh_jid=7776895003

## Job description

[Employee Applicant Privacy Notice](https://www.sofi.com/sofi-employee-applicant-privacy-notice/)

Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role:

At SoFi, our People Business Partners are trusted advisors who help our employees and leaders thrive. In this role, you’ll lead and implement the people strategy for our Operations team, working directly with SoFi’s Head of Global Operations and their leadership team. You'll also manage a team of People Business Partners who support the organization including member service delivery, fraud prevention, and collections. Your work will empower the business to make smart, data-driven decisions while fostering an inclusive and equitable culture.

What you’ll do:

- Lead and Develop a High-Performing and Engaged Team: Manage and mentor People Business Partners, ensuring their growth, continuous development, and success.
- Be a Strategic Partner: Work with Operations leaders to shape and implement people strategies that align with business goals, including performance management, compensation, benefits, and development programs.
- Implement Impactful People Solutions: Identify root causes, develop creative solutions, and implement strategies that address complex organizational challenges.
- Coach and Influence: Leverage your strong understanding of the business and talent to coach leaders and influence strong decision-making, fostering long-term organizational growth and resilience
- Leverage Data: Use insights to guide decisions, uncover trends, and improve organizational health.
- Champion Culture and Inclusion: Champion SoFi’s values while driving initiatives that promote diversity, equity, and inclusion across the Operations team.
- Ensure Compliance and Support: Align employee and business needs while maintaining up-to-date knowledge of legal requirements to foster a fair, compliant, and supportive workplace.
- Collaborate across the People Team: Partner with People Team COEs and People Business Partners to create and drive people initiatives that impact the business.

What you’ll need:

- People Management Experience: Demonstrated experience directly managing and developing People Business Partner teams that deliver with excellence.
- Strategic and Hands-On Expertise: Proven ability to balance big-picture thinking with hands-on execution, including progressive HR experience in dynamic environments.
- Leadership Support: experience supporting and coaching leaders at all levels, including Vice President and above-level leaders, to drive accountability and alignment.
- Data-Driven Decision-Making: Proficiency in using data to uncover trends, guide decisions, and implement impactful changes.
- HR Knowledge and Expertise: Strong understanding of key HR domains such as compensation, performance management, employee engagement, employee relations, and diversity and inclusion.
- Relationship-Building Skills: Exceptional communication and interpersonal skills to build rapport, adapt to diverse audiences, and influence effectively across all levels of the organization.
- Commitment to Inclusion and Growth: Passion for fostering a diverse, equitable, and inclusive workplace while inspiring growth and excellence within teams.

Nice to have:

- Experience in a banking or tech company
- Workday experience

## Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our [Benefits at SoFi](https://sofietyinfo.sofi.com/sofi-benefits) page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

[New York applicants: Notice of Employee Rights](https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf)

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

We are unable to accommodate remote work from Hawaii, Alaska or Puerto Rico at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

## About SoFi

## Company Overview
- **One-liner**: SoFi is a next-generation fintech company using innovative, mobile-first technology to help 14.7 million members reach financial independence and “get their money right.”
- **Entity Type**: Public (Ticker: SOFI on Nasdaq)
- **Headquarters**: San Francisco, California, USA (with offices in Seattle, New York, Frisco, Cottonwood Heights, Helena, Murray, Greenville, Claymont, and more)
- **Founded**: 2011
- **Founders**: Founded by Stanford business school students (originally as Social Finance, Inc.) — specific names not listed in the provided sources.

## Core Business
- **Primary industry/industries**: Personal finance / financial services (banking, lending, investment, credit, insurance)
- **Target customers**: B2C (individual members seeking loans, banking, investing, credit cards, mortgages, travel rewards) and B2B (employer‑facing “SoFi at Work” benefits and financial wellness programs)
- **Mission**: “To help people reach financial independence to realize their ambitions.”

## Products & Services
- **[SoFi Checking & Savings](https://www.sofi.com/)**: FDIC‑insured checking and savings accounts with no fees, competitive APY, and early direct deposit.
- **[SoFi Invest](https://www.sofi.com/invest/)**: Commission‑free stock trading, crypto trading, automated investing, and IPO access.
- **[SoFi Personal Loans](https://www.sofi.com/personal-loans/)**: Unsecured personal loans for debt consolidation, home improvement, etc. (up to $100K).
- **[SoFi Student Loan Refinancing](https://www.sofi.com/student-loans/)**: Refinancing for federal and private student loans (the first company to offer this).
- **[SoFi Mortgages](https://www.sofi.com/mortgage/)**: Home purchase and refinance loans.
- **[SoFi Credit Card](https://www.sofi.com/credit-card/)**: 2% unlimited cash back rewards on all eligible purchases.
- **[SoFi Travel](https://www.sofi.com/travel/)**: Booking portal powered by Expedia, allowing members to save and earn rewards.
- **[SoFi Insurance](https://www.sofi.com/insurance/)**: Comparison and access to auto, home, renters, pet, and life insurance.
- **[SoFi at Work](https://www.sofi.com/at-work/)**: Employer‑sponsored financial wellness benefits, including student loan contributions and refinancing.
- **[Galileo](https://www.sofi.com/our-story/)**: Financial technology platform (API‑based) for card issuing and digital banking, operated as a subsidiary.

## Market Standing
- **Valuation/Market Cap**: Publicly traded on Nasdaq (SOFI). Current market cap is not directly provided in the sources; refer to SoFi’s latest SEC filings or financial data platforms.
- **Key Metrics**:
  - **14.7 million members** (as of 2025‑2026) — [sofi.com](https://www.sofi.com/)
  - **$117 billion+ in funded loans** — [sofi.com](https://www.sofi.com/)
  - **$34 billion+ in debt paid off by members** — [sofi.com/our-story](https://www.sofi.com/our-story/)
  - **$12.5 billion+ in rewards earned** — [sofi.com](https://www.sofi.com/)
  - **Annual Revenue**: See SoFi Technologies 2025 Annual Report (SEC filing) for latest financial results — [sec.gov](https://www.sec.gov/Archives/edgar/data/1818874/000181887426000034/sofitech2025ars.pdf)
- **Notable Investors/Partners**: Not detailed in provided sources; historically received a $1 billion funding round in 2016 (the first U.S. fintech to do so) — [sofi.com/our-story](https://www.sofi.com/our-story/)
- **Growth Signals**:
  - Received federal approval to become a national bank (2023) — [sofi.com/our-story](https://www.sofi.com/our-story/)
  - Reached 10 million members in 2022 and 14.7 million by early 2026 — [sofi.com](https://www.sofi.com/)
  - 121 open roles listed across 16 locations as of mid‑2026 — [sofi.com/careers](https://www.sofi.com/careers/)
  - Continuous product expansion (travel, credit card, bank, etc.)

## Competitive Advantages
- **All‑in‑one fintech ecosystem**: Banking, lending, investing, insurance, and travel in a single mobile‑first app — hard for single‑product fintechs to replicate.
- **SoFi National Bank**: FDIC‑insured checking and savings, giving SoFi a direct banking charter that reduces reliance on third‑party partners.
- **Galileo Platform**: Powers card issuing and digital banking for many fintechs, creating a network effect and deeper technology moat.
- **Member‑centric rewards**: SoFi Plus membership program bundles benefits (higher APY, bonus rewards, career coaching).
- **Student loan repayment as employee benefit**: Unique perk for attracting talent (as well as offering SoFi at Work to other employers).

## Strategic Focus
- **Deepen member engagement**: Cross‑sell more products within the single app to increase lifetime value.
- **Grow the bank**: Expand deposits, lending, and banking services under the national bank charter.
- **SoFi at Work**: Scale B2B benefits offering to acquire members through employers.
- **International/vertical expansion**: Potential for new product lines (e.g., SoFi Travel, insurance marketplace).
- **Maintain cost discipline**: Leverage technology to keep customer acquisition costs low while improving unit economics.

## Why Work Here
- **Culture**: Defined by “The SoFi Way” — act as a founder, relentless problem solver, and partner to members and colleagues. Emphasis on transparency, trust, and cross‑collaboration.
- **Flexible Work**: Some teams offer remote, hybrid, or full‑time in‑office based on role; managers help decide the best setting. SoFridays (no meetings after 2 p.m. local time) protect focus time.
- **Benefits**:
  - **$200/month student loan contribution** to help employees pay down debt — [sofi.com/careers](https://www.sofi.com/careers/)
  - Comprehensive health, vision, dental, life, disability; fertility & family planning options; flexible time off
  - Tuition reimbursement up to $5,250/year + regular training and leadership programs
  - **SoFi Gives**: 16 hours of paid volunteer time off per year
  - **SoFi Circles**: 8 Employee Resource Groups fostering inclusion and belonging — [sofietyinfo.sofi.com/why-sofi](https://sofietyinfo.sofi.com/why-sofi)
- **Learning & Development**: Career pathways, manager excellence framework, and mentorship programs.
- **Monthly All‑Hands with CEO** for direct transparency.
- **Locations**: Major hubs include San Francisco, Seattle, New York, and Frisco (Texas); remote work is not available from Hawaii or Alaska due to insurance coverage — [sofi.com/careers](https://www.sofi.com/careers/)

## Sources
1. [SoFi Careers Page](https://www.sofi.com/careers/) — benefits, culture, job openings, locations
2. [SoFi Homepage](https://www.sofi.com/) — member count, funded loans, key metrics
3. [SoFi Our Story / About](https://www.sofi.com/our-story/) — founding history, milestones, mission
4. [SoFi 2025 Annual Report (SEC)](https://www.sec.gov/Archives/edgar/data/1818874/000181887426000034/sofitech2025ars.pdf) — financials
5. [SoFi Candidate Resource Website (Why SoFi)](https://sofietyinfo.sofi.com/why-sofi) — flexible work, culture, SoFi Gives, learning programs, SoFridays

## Other roles at SoFi

- [Lead Product Tax Advisor](https://feeny.ai/job/lead-product-tax-advisor-sofi-united-states-9rgzasx0zjc1) — United States
- [Vulnerability Management Engineer](https://feeny.ai/job/vulnerability-management-engineer-sofi-san-francisco-y41wdmqewmwv) — San Francisco, CA
- [Senior Vulnerability Management Engineer](https://feeny.ai/job/senior-vulnerability-management-engineer-sofi-seattle-f7y0a5rtcajr) — Seattle, WA / San Francisco, CA
- [Offensive Security Lead](https://feeny.ai/job/offensive-security-lead-sofi-san-francisco-vdwsssftz6af) — San Francisco, CA / Seattle, WA / New York, NY / UT / Cottonwood Heights / TX / Frisco / MT / Helena
- [Partnership Success Manager, At Work](https://feeny.ai/job/partnership-success-manager-at-work-sofi-united-states-g3dnwwnx0hrq) — United States
- [Senior Manager, Enterprise Learning & Development](https://feeny.ai/job/senior-manager-enterprise-learning-development-sofi-san-francisco-3ges7wvzr994) — San Francisco, CA
- [Investment Specialist II](https://feeny.ai/job/investment-specialist-ii-sofi-jacksonville-49ms913fzktr) — Jacksonville, FL
- [Home Equity Underwriter](https://feeny.ai/job/home-equity-underwriter-sofi-frisco-xqg46xtgw5g3) — Frisco, TX
- [AI Workflow & Design Systems Specialist (Contract)](https://feeny.ai/job/ai-workflow-design-systems-specialist-contract-sofi-san-francisco-08ry1h2k04kd) — San Francisco, CA
- [Manager, Strategic Finance](https://feeny.ai/job/manager-strategic-finance-sofi-united-states-xdgv258pqk26) — United States