--- title: 'Director, People Operations and Talent Acquisition at Rasa' canonical: 'https://feeny.ai/job/director-people-operations-and-talent-acquisition-rasa-united-states-q58k4cbybq6n' type: 'job' last_seen: '2026-11-04' --- # Director, People Operations and Talent Acquisition at Rasa - **Company:** Rasa - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-11-02 - **Last confirmed live:** 2026-11-04 - **Apply:** https://jobs.ashbyhq.com/rasa/0fd962a8-f873-4030-b9e8-9a65e9a7bfc1 ## Job description Your turn to start the conversation. Write the future at Rasa. Conversation. It’s the thread between our product and our people. The tool that enables us to forge relationships through compassion and expertise. To find the connection between our differences. It keeps us close together across borders and backgrounds and helps us create our shared vision. Rasa means tight-knit. We get to the point and have the courage to ask ‘why?’. Because through relentless experimentation, passion, and vision, we’re transforming the way people interact with organizations through AI. That’s Rasa. That’s our message. Join us and add yours. ## SUMMARY We’re looking for a Director, People Operations and Talent Acquisition to join our G&A team and Executive Leadership Team. This role reports to our CEO, Melissa Gordon. You'll own the full employee lifecycle for a global, remote-first team of about 90 people across 13 US states and 12 countries, with entities in the US, UK, Germany, and Serbia. That covers employee relations, performance, leave, compliance, onboarding and offboarding, and recruiting. You'll partner closely with founders, department heads and managers, and work with our PEO, outside counsel and tax advisors to keep us compliant everywhere we operate. Full-time, 100% remote within the continental USA. We can't hire outside the USA for this role, and Rasa does not offer visa sponsorship for this position. ## ABOUT THIS ROLE We're a startup, so you'll need to be comfortable rolling up your sleeves. This is a critical seat on our leadership team. We need someone who can shape strategy at the ELT table and still personally run a complex employee relations case or a technical search. You'll: - Advise the CEO and ELT on org design, workforce planning and change management, and partner on company-wide people communications - Handle complex employee relations matters across multiple countries, including performance improvement plans, separations and terminations, working with outside counsel as needed - Own people operations: onboarding, leave administration, the HRIS (BambooHR), the PEO relationship (Sequoia One) and multi-country compliance - Run the performance and career framework cycle, including reviews, IC and manager career frameworks, and manager enablement - Drive engagement and retention through pulse surveys, ELT and manager action planning, and retention strategy for key talent - Partner with Finance on compensation benchmarking, headcount planning and people budgets, building people programs that are effective and cost-conscious - Lead hiring across the company, including executive searches, and own the recruiting process, tools (Ashby) and hiring-manager experience - Lead and develop the People Operations team ## ABOUT YOU - 8+ years in People Operations and/or Talent Acquisition, with 2+ years' experience leading both functions at a global start-up - Hands-on technical recruiting experience, including senior and executive hires - Experience supporting a global, distributed workforce, ideally including US multi-state and UK/EU employment practices - A track record of handling sensitive employee relations and separations with sound judgment and discretion - Comfortable working at both the strategic and tactical level, as an ELT member and a hands-on operator - Proficiency with modern people tools such as an ATS (Ashby), an HRIS (Bamboo) and a PEO (Sequoia One) Please keep in mind that we are describing the background that would best fit the role. Even if you don’t meet all the requirements, yet you are confident that you are up for the task, we absolutely want to get to know you! ## MEET YOUR TEAM You'll lead the People Operations team: a Manager, People Operations based in Germany, who in turn leads a People Operations Specialist, based in Serbia. We don't have a dedicated recruiter today, so you'll run recruiting hands-on and build out Talent Acquisition as the company scales. People Operations sits within G&A, alongside Finance (3), RevOps (2) and an Operations Manager who works closely with your team on onboarding, offboarding and security. G&A is distributed across the US and Europe. ## WHAT YOU CAN EXPECT FROM US - Flexible hours and a dedicated remote budget - A stipend for professional development & 6 paid education days to help you grow within your role - Unlimited PTO + paid sick leave + paid public holidays - A Macbook, and other tech to help you do your job - We have regular remote team events, as well as an annual company-wide offsite - Health benefits through Sequoia One - 401(k) contribution with up to 4% match - Equity options You can find more information about our benefits per location here: [Rasa Perks & Benefits](https://rasa.notion.site/Rasa-Benefits-Perks-5bf7e7e5380240bf9aa5bb6ae488aec9) ## ABOUT US Rasa is the agent building platform for AI product teams, enabling engineers and business teams to build, test, and ship agents together at speed. Enterprises across banking, insurance, telecom, healthcare, and retail use Rasa to create agents they can fully own, from customer service and voice to internal support. Teams can see exactly how every agent works, run it in their own environment, and make it as governable as each moment demands. And because Rasa slots into a team's existing stack, new use cases reach customers sooner. Founded in 2016, Rasa is backed by Andreessen Horowitz, Accel, PayPal Ventures, StepStone Group, and Basis Set Ventures. The company was founded in 2016 and is remote-first with a global presence. ## FREQUENTLY ASKED QUESTIONS You can find answers to FAQs from candidates about this role specifically on our [Director, People and Talent FAQs sheet](https://rasa.notion.site/Director-People-Talent-FAQ-s-401b9c0d544a80a5aee2cacc1a85f0ca). Rasa is an equal opportunity employer. We are still a small team and are committed to growing in an inclusive manner. We want to augment our team with talented, compassionate people irrespective of race, color, religion, national origin, sex, physical or mental disability, or age. Please be mindful of the hiring location(s) listed. You must be located in and a resident of the location(s) listed for us to proceed with your application. ## About Rasa ## Company Overview - **One-liner**: Rasa provides an open, developer-centric platform for building enterprise-grade, trustworthy AI agents that handle complex, high-stakes conversations across voice and chat channels. - **Entity Type**: Private (Series C) - **Headquarters**: San Francisco, California, United States (with a major office in Berlin, Germany) - **Founded**: 2016 - **Founders**: Alan Nichol (Co-Founder & CTO), Alex Weidauer (Co-Founder & Strategic Advisor) ## Core Business - **Primary industry/industries**: Conversational AI, Enterprise Software, Developer Tools - **Target customers**: B2B, primarily large enterprises in regulated industries such as finance, banking, retail, insurance, and government. - **Mission or purpose statement**: To empower organizations to create AI agents that integrate every customer interaction into one ongoing conversation. Their platform is designed to easily build trustworthy AI agents that scale, adapt to your business, and are designed to evolve. ## Products & Services - **Rasa Platform**: An open, developer-centric platform for building, deploying, and managing enterprise AI agents. It extends LLMs with business logic to create compliant, reliable agents across millions of conversations. Key features include: - **Open Framework**: Provides full access to prompts, policies, and the underlying codebase, allowing teams to choose their preferred LLMs, infrastructure, and integration layers without vendor lock-in. - **Patented Dialogue Management (CALM)**: Separates language from execution for fluent conversations and predictable results. - **Multi-Agent Orchestration**: Coordinates multiple AI agents across systems and workflows, allowing them to share state and hand off tasks. - **Voice/IVR**: Supports real-time voice interactions with low-latency processing, barge-in, and turn-taking for phone and voice channels. - **Real-time Observability & Control**: Built-in tools to monitor, evaluate, and improve AI agent behavior in production. - **On-prem/Private Cloud Deployment**: Can be deployed on customer infrastructure, private cloud, or fully offline/air-gapped environments. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: Total funding of **$70.2M** (as of Series C in February 2024). Estimated annual revenue of **$18.0M** (per LinkedIn). - **Notable Investors/Partners**: Backed by **Andreessen Horowitz (a16z)**, **Accel**, **Basis Set Ventures**, **PayPal Ventures**, and **StepStone Group** (led the Series C). - **Growth Signals**: - Named a **Strong Performer** in The Forrester Wave™: Conversational AI Platforms for Customer Service, Q2 2026. - Reports a **59%** goal completion rate per conversation and a **50%** cost reduction in operational expenses across 50+ enterprise deployments. - Headcount grew **+35.2% YoY** to approximately 80 employees (per LinkedIn). - Operates in 10 countries including Germany, the UK, Serbia, and France. ## Competitive Advantages - **Open & Flexible Architecture**: Unlike closed, black-box AI platforms, Rasa is built on open principles. It provides full access to the codebase, prompts, and policies, eliminating vendor lock-in and allowing deployment on any infrastructure, including air-gapped environments. - **Patented Dialogue Management (CALM)**: Their architecture separates language understanding from business logic, enabling predictable, reliable outcomes even in complex, high-stakes enterprise conversations. - **Enterprise-Grade Control & Compliance**: Built for regulated industries, Rasa offers on-prem/private cloud deployment, real-time observability, and transparent logs, giving organizations full control over data, security, and model providers. - **Proven Enterprise Traction**: Reports a 59% goal completion rate and a 50% cost reduction in operational expenses across 50+ enterprise deployments. ## Strategic Focus - **Deepening Enterprise Adoption**: Focused on serving large, regulated enterprises in finance, banking, insurance, retail, and government sectors that require high trust and control. - **Scaling Multi-Agent Systems**: Developing infrastructure to allow organizations to start with a single agent and scale to a distributed network of specialized, domain-specific agents. - **Voice & Omnichannel Expansion**: Investing heavily in real-time voice/IVR capabilities to support natural, human-like conversations across phone and voice channels. - **Maintaining Open-Source Roots**: Continuing to offer an open framework that provides full access and control, differentiating from closed, proprietary competitors. ## Why Work Here - **Culture & Values**: Rasa emphasizes integrity, diversity, customer outcomes, and acting as one team. They foster an inclusive environment where mistakes are addressed with honesty and empathy. - **Flexible Work**: Offers flexible schedules, remote opportunities, and the ability to work from home. They encourage employees to take at least two consecutive weeks of paid time off per year. - **Professional Development**: Provides a yearly budget for professional development and encourages employees to grow, learn, and push themselves. - **Compensation & Perks**: Offers stock options so employees have a stake in the company. They also have a yearly professional development budget and hold annual team offsites in an exciting European city. - **Global & Distributed Team**: With offices in San Francisco and Berlin, and employees across 10 countries, the company is highly distributed and international. ## Sources 1. [rasa.com](https://rasa.com/) 2. [rasa.com/careers](https://rasa.com/careers) 3. [rasa.com/about](https://rasa.com/about) 4. [linkedin.com/company/rasa](https://www.linkedin.com/company/rasa) 5. [jobs.ashbyhq.com/Rasa](https://jobs.ashbyhq.com/Rasa) ## Other roles at Rasa - [Senior Business Development Representative (BDR) - USA](https://feeny.ai/job/senior-business-development-representative-bdr-usa-rasa-united-states-c5hfd81zhney) — United States - [Enterprise Account Executive - USA](https://feeny.ai/job/enterprise-account-executive-usa-rasa-united-states-9ypkmwejfk9n) — United States - [Rasa Heroes - Builder Cohort](https://feeny.ai/job/rasa-heroes-builder-cohort-rasa-global-wysfcqcw71q8) — Global