---
title: 'Director, PMO at Convey (formerly Message Broadcast)'
canonical: 'https://feeny.ai/job/director-pmo-convey-formerly-message-broadcast-united-states-052r5gr7m62g'
type: 'job'
last_seen: '2026-09-15'
---

# Director, PMO at Convey (formerly Message Broadcast)

- **Company:** Convey (formerly Message Broadcast)
- **Location:** United States
- **Compensation:** $130k–$145k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.ashbyhq.com/convey/40be8e51-3251-4ff8-9a19-9a85fe4c8b6c

## Job description

Convey is looking for a strategic and hands-on Director, Professional Services (PMO) to lead our project management practice and elevate the implementation and onboarding experience for our customers. This is a high-impact leadership role responsible for establishing scalable project management standards, strengthening governance, optimizing resources and capacity, and driving successful project delivery across our product portfolio. You'll lead a team of Project and Program Managers while partnering closely with Services Operations, Sales, Customer Success, Product, Engineering, and other cross-functional leaders.

## What You'll Do

- Lead and develop a team of Technical Project Managers, Program Managers, and Engagement Managers.
- Establish and drive adoption of standardized PMO methodologies, processes, tools, and governance.
- Oversee the portfolio of implementation projects to ensure delivery is on time, on budget, and within scope.
- Drive project forecasting, resource allocation, capacity planning, and staffing strategies.
- Monitor key Professional Services metrics including revenue delivery, utilization, project profitability, time-to-value, CSAT, and project health.
- Provide leadership on escalations, risk mitigation, issue resolution, and recovery plans.
- Develop a premium project management approach for large enterprise implementations.
- Partner with Services Operations and Sales on pipeline forecasting, project scoping, SOWs, change orders, and resource planning.
- Lead team training, lessons learned, postmortems, and change management initiatives to continuously improve project delivery.
- Ensure project documentation, reporting, invoicing, and revenue recognition processes are accurate and consistently maintained.

## What We're Looking For

- 10+ years of experience in Project Management, Professional Services, PMO, or a related field, with progressive leadership experience.
- Proven experience leading and developing project management teams.
- Strong understanding of PMO governance, project methodology, resource planning, forecasting, and delivery operations.
- Experience managing complex SaaS, technology, or enterprise implementations.
- Strong business acumen with experience managing revenue, utilization, profitability, and other operational KPIs.
- Exceptional communication, stakeholder management, and problem-solving skills.
- Experience partnering with Sales and Services teams on scoping, SOWs, and pre-sales activities.
- Ability to lead through change and build scalable processes in a high-growth environment.
- Experience with professional services project management platforms; Rocketlane experience is a plus.

Why Convey? This is an opportunity to shape and scale the Professional Services organization while having a direct impact on customer experience, revenue delivery, and operational efficiency. If you're a strategic PMO leader who enjoys building teams, improving processes, and delivering complex technology projects, we'd love to hear from you.

Apply today and help us build the next generation of Professional Services at Convey!

## US-BASED ROLES ONLY - BENEFITS

- Fully covered Medical, Dental, and Vision coverage for employees
- Cost share for dependents
- 401(K) plan with company match
- Fully covered STD/LTD
- Employee Assistance Program (EAP)
- Paid Maternity Leave
- 12 weeks of paid parental leave for birthing parent
- Paid Paternity Leave
- Flexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs.
- 12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st
- On-site gym available for free use in Denver, CO for employees based in the Denver area

Convey (formerly Message Broadcast) is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

## About Convey (formerly Message Broadcast)

## Company Overview
- **One-liner**: Convey provides a customer engagement operating system purpose-built for utilities and regulated industries, enabling intelligent, compliant communications during critical moments.
- **Entity Type**: Private (bootstrapped or funded – not publicly disclosed; no recent funding rounds found)
- **Headquarters**: Not publicly available (likely United States; prior entity Message Broadcast was based in Colorado Springs, CO, but current HQ not confirmed in provided sources)
- **Founded**: 1998 (originally as Message Broadcast; rebranded to Convey in recent years)
- **Founders**: Not publicly listed; leadership team includes Maulik Datanwala (CEO), Alex Wiley (CFO), Amit Mondal (Group CTO), Atif Hasan (CTO, EONS platform), and others.

## Core Business
- **Primary industry**: Customer engagement software for utilities (electric, gas, water), public sector, healthcare, insurance, and telecommunications.
- **Target customers**: B2B – Fortune 100 companies, investor-owned utilities (IOUs), cooperatives, municipalities, and mid-sized utilities.
- **Mission statement**: “Humanize connections in regulated environments through intelligent workflows that deliver measurable impact.”

## Products & Services
- **EONS**: The core engagement operating system – an adaptive intelligence layer between core systems and customers.
- **REACH**: Emergency & outage communications for enterprise.
- **ENFORCE**: Automated compliance management for regulated communications.
- **TEXTBLUE**: Proactive, critical-moment communications (outage, billing, scheduling).
- **BillWise AI**: AI-driven bill intelligence to reduce calls and improve CX.
- **HVCA**: High-volume inbound voice and call routing.
- **mobileRIGHT**: Virtual assistants, chatbots, and agents.
- **Conversations**: Two-way appointment messaging and intelligent conversations.
- **RCS (Rich Communication Services)**: Verified branding, rich media, one-tap actions.
- **Call Center**: Streamlined transaction experiences and voice routing.
- **Energy Efficiency**: Programs for utilities to engage customers on usage.

All offerings are SaaS/cloud-based, delivered as an engagement operating system.

## Market Standing
- **Valuation/Market Cap**: Not disclosed.
- **Key Metric**: Not publicly available (revenue not disclosed; no funding rounds reported in search results).
- **Notable Clients/Partners**: Duke Energy (quoted as a client), large West Coast electric utility, Fortune 100 companies in utilities, healthcare, finance, insurance, public sector.
- **Growth Signals**:
  - Rebrand from Message Broadcast to Convey, signaling expanded vision.
  - Introduction of AI capabilities (BillWise AI, RCS).
  - Serving “utilities of every size” and expanding into public sector, insurance, healthcare, telecom.
  - Claims 24% decrease in inbound call center activity, 64% increase in data productivity, 83% increase in delivering messages at speed (from about page).

## Competitive Advantages
- **Purpose-built for regulated industries**: Embedding compliance into every workflow, reducing risk for utilities and other regulated entities.
- **Intelligent, adaptive workflows**: Real-time personalization during critical moments (outages, high-bill events, peak load).
- **Proven track record**: Since 1998, deep domain expertise in utility customer engagement.
- **Integrated platform**: Combines communications, journey orchestration, analytics, and integrations in one OS.

## Strategic Focus
- **Modernize customer engagement** for utilities and regulated industries, replacing legacy systems with intelligent, omnichannel experiences.
- **Expand AI capabilities** (BillWise AI, RCS) to reduce costs and improve customer trust.
- **Grow into adjacent verticals** (public sector, insurance, healthcare, telecom) while maintaining core utility focus.

## Why Work Here
- **Culture**: Emphasis on “humanizing connections” and making a measurable impact for essential service providers. Values include collaboration, trust-building, and transforming compliance into opportunities.
- **Work style**: Not explicitly stated as remote/hybrid; likely office-based with some flexibility (not confirmed in sources).
- **Benefits**: “Work smarter” – focus on streamlined, effective customer journeys; “See results” – real impact on Fortune 100 clients. Specific perks not detailed but careers page highlights meaningful work in regulated environments.
- **Engineering culture**: Likely strong on innovation (AI, RCS, intelligent workflows) and compliance-driven development.

## Sources
1. [goconvey.com/about-us](https://www.goconvey.com/company/about-us/)
2. [goconvey.com](https://www.goconvey.com/)
3. [goconvey.com/jobs](https://www.goconvey.com/jobs/)
4. [jobs.ashbyhq.com/convey](https://jobs.ashbyhq.com/convey)
5. [goconvey.com/company](https://www.goconvey.com/company/)

## Other roles at Convey (formerly Message Broadcast)

- [Senior Accountant](https://feeny.ai/job/senior-accountant-convey-formerly-message-broadcast-denver-x4jt9ptnxkrf) — Denver, CO
- [General Interest](https://feeny.ai/job/general-interest-convey-formerly-message-broadcast-united-states-5hb1k0bs5s00) — United States
- [Account Executive](https://feeny.ai/job/account-executive-convey-formerly-message-broadcast-united-states-cx3s324twq88) — United States