---
title: 'Director, Product Management, Provider Experience at Rover.com'
canonical: 'https://feeny.ai/job/director-product-management-provider-experience-rover-com-barcelona-r0baycps6qem'
type: 'job'
last_seen: '2026-10-20'
---

# Director, Product Management, Provider Experience at Rover.com

- **Company:** Rover.com
- **Location:** Barcelona, Spain
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-30
- **Last confirmed live:** 2026-10-20
- **Apply:** https://jobs.lever.co/rover/3db3bb15-bc25-44f3-89d6-530b8407fa51

## Job description

Who we are: At Rover, pets and their people are at the heart of everything we do. We connect pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, we’re a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We’re investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community. We are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. At Rover we’re committed to creating an accessible, inclusive, and welcoming community, which starts with our employees. Want to make an impact? Join our pack and come work (and play!) with us.

## About the role

Rover is looking for a Director of Product Management to lead the Provider Product Group inside our Global Provider Organization. In this role, you will own the product strategy and execution of Rover's multi-year provider roadmap: concentrating investment on our most successful providers while engaging our broader community of caregivers to strengthen marketplace depth and develop a high quality pipeline. You will lead four product teams working in service to our care providers, improving their experience and how they interact with the marketplace at every stage of their journey. This is a high-impact role that requires a unique blend of strategic vision and detailed-oriented, hands-on execution. You will set multi-year product direction and drive rigorous, experiment-led execution. The role carries direct accountability for supply-side revenue, provider retention, and new-customer booking growth. This role reports directly to the Senior Director of Supply based in Barcelona, and partners closely with Data Science, Engineering, Design, Trust & Safety, Marketing, Operations, Finance, Legal, and the International Business Team. As a people leader, you will manage a team of product managers based primarily in Barcelona and coordinate with cross-functional teams across Europe and the US.

- This is a hybrid position that has the minimum expectation to work out of our Barcelona Office in the Poblenou neighborhood two days per week on Mondays and Thursdays. For this reason, candidates must be based in Barcelona or willing to relocate.

## What you'll own

Execution is delivered hand-in-hand with cross-functional partners; your job is to define the vision and what good looks like, sequence the bets, hold the alignment, and make sure all investments reinforce each other through excellent execution.

- Product Strategy and Vision. Own the multi-year provider product vision: translating Rover's provider strategy into a sequenced product direction and owning the narrative that aligns leadership, product teams, and partners behind it.
- Roadmap and execution. Own the product side of the organization's OKRs and the roadmap that delivers them. Ship a steady cadence of well-crafted, experiment-validated launches, landed with quality and followed through after launch until the customer outcome is proven or the outcome is learned.
- The voice of the provider. You will be the advocate for what providers actually want and need to grow and run top quality businesses, grounding every roadmap decision in customer research, feedback, and marketplace data, and representing that voice credibly in every executive conversation, including when it's inconvenient.
- AI adoption. AI embedded in product features such as assisted tooling, intelligent messaging, personalization and education, as well as fostering AI in how the team works (AI-accelerated discovery, prototyping, execution), while building a culture of AI-native development as the default.
- Cross-functional leadership. Hold alignment across Core Product Teams, Design, Engineering, Data Science, Marketing, Operations, Finance, Legal and Trust & Safety, and across regions, so that product investments reinforce each other globally rather than fragmenting by service, brand or country.
- A team that sets the bar. Hire, coach and grow a team of product managers who combine judgment, customer centricity, inspiring craft and speed.

## Minimum qualifications

- 10+ years of product management experience, with meaningful time in marketplace, platform, or two-sided business contexts. Experience in the supply-side of the marketplace is a plus.
- 5+ years in people management or leadership roles, including managing senior product managers or leading cross-functional groups.
- Experience driving marketplace monetization — pricing, fee, or take-rate models — including designing, testing, and scaling pricing changes with measurable P&L impact.
- Track record of building retention, engagement, and loyalty strategies for a professional user segment (providers, sellers, hosts, drivers, or merchants). Experience partnering with Data Science and Engineering teams to create and execute on shared roadmaps and metrics, with rigorous experimentation practice (A/B frameworks, holdouts, long-horizon measurement).
- Clear and structured written and verbal communication style, with the ability to influence and partner with senior leaders and diverse teams to drive critical decisions.
- Highly proactive, comfortable operating with minimal guidance in uncertain and ambiguous business environments.
- Analytical rigour, with enthusiasm for modeling and measuring the impact of the initiatives you drive. Comfortable working with advanced analytical and visualization tools, such as Mode and Excel.
- Strong leadership skills and experience giving actionable feedback and coaching, and welcoming the same.
- Comfortable working across Europe (Central Time) and US (Pacific Time) timezones.
- Strong command of the English language (minimum C2 level). English is the official Rover language and is used every day with every stakeholder and communication. Bachelor's degree.

## Preferred qualifications

- Experience in online marketplaces with a meaningful supply side (gig economy, services marketplaces, accommodation, mobility, creator platforms, or similar).
- Experience with marketplace integrity problems: disintermediation and off-platform leakage, and incentive design that rewards loyal behavior.
- Experience building customer-centric tooling, business-management software, or 'operating system' products for independent entrepreneurs.
- Demonstrated success leading both 0-to-1 product bets and scaling existing product lines; comfort presenting to C-level and Board audiences.
- Master's degree.

Benefits of working at Rover:

- Competitive compensation
- Permanent contract
- Long-term incentive plan, with a company performance-based cash payout
- Pension Plan
- Meal tickets through Cobee
- 25 days paid time off, plus public holidays
- Private health insurance
- Discounted gym membership
- Bring your dog to work (and unlimited puppy time)
- Monetary help for adopting a dog plus yearly credit to use on our platform
- Flexible work hours. We trust you to get your work done, and are not watching what times you're coming and going
- Snacks and fresh fruit in our kitchen to keep yourself going
- Regular team activities, including happy hours, game nights, and more

Compensation:

- In the greater Barcelona area the first-year salary range is €122,228 - €148,155 with a 15% bonus. Additionally, Rover offers a long-term incentive plan with a company performance-based cash payout and benefits to full-time employees.
- The cash compensation offered for this role will be dependent on the candidate's experience, qualifications, skills, and abilities as demonstrated in the interview and hiring process.

Rover is an equal-opportunity employer committed to promoting a diverse, inclusive, and inventive environment with the best employees. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations, and ordinances.

## About Rover.com

## Company Overview
- **One-liner**: Rover.com operates a global marketplace connecting pet parents with trusted pet sitters, dog walkers, groomers, and trainers.
- **Entity Type**: Private (acquired by Blackstone Inc. in 2024; previously public under ticker ROVR)
- **Headquarters**: Seattle, Washington, United States (with offices in Barcelona, London, and remote hubs)
- **Founded**: 2011
- **Founders**: Greg Gottesman, Aaron Easterly, Philip Kimmey

## Core Business
- **Primary industry**: Pet care services marketplace
- **Target customers**: B2C – pet parents (owners of dogs and cats) seeking boarding, walking, daycare, sitting, training, and grooming
- **Mission**: To make it easier for people to experience the unconditional love of a pet by providing trusted, high-quality pet care

## Products & Services
- **Rover Marketplace (Platform)**: Online and mobile marketplace for booking pet sitters, dog walkers, pet boarding, doggy daycare, drop-in visits, house sitting, dog training, and grooming. Features include in-app messaging, photo sharing, reviews, background checks, and the Rover Guarantee/accident cover.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (acquired by Blackstone in 2024; prior public market cap varied)
- **Key Metric**: $174 million annual revenue (latest available); total funding of $2.9 billion across 13 rounds prior to acquisition
- **Notable Investors/Partners**: Blackstone Inc. (owner), Greylock, Founders Fund, Menlo Ventures, T. Rowe Price
- **Growth Signals**: Expanded to 18 countries across North America and Western Europe; over 12 million pets cared for; 41 million services booked (cumulative); 4.9/5 average sitter rating; workforce of 7,301 employees across 29 countries

## Competitive Advantages
- **First-to-market pet care marketplace** – first major platform of its kind, with strong brand recognition and scale.
- **Trust & Safety infrastructure** – background checks or ID verification for sitters, verified reviews, Meet & Greets, and the Rover Guarantee/accident cover.
- **Large, engaged supply side** – thousands of independent pet sitters and walkers, enabling broad geographic coverage.
- **Loyalty and repeat usage** – high average sitter rating (4.9/5) drives trust and retention.

## Strategic Focus
- **International expansion** – growing presence in Europe (e.g., Spain, UK, France) and ongoing market penetration.
- **Product innovation** – expanding service types (dog training, grooming) and enhancing the platform with AI-powered matching and safety tools.
- **Building a premium experience** – high-quality, personalized care offerings and deepened pet parent/sitter relationships.

## Why Work Here
- **Culture**: Dog-friendly offices, inclusive environment with five Employee Resource Groups (Gender Equity in Action, Pride, Rover Military Community, BARKS for BIPOC, MIND for neurodiversity). Company values ownership, transparency, and work-life balance.  
- **Work model**: Hybrid – offices in Seattle and Barcelona, plus remote roles across the US and Europe. Engineering roles often based in Barcelona, Madrid, Berlin, London.  
- **Perks**: $1,000 adoption/foster assistance, pet staycation coverage, stocked offices, company lunches, competitive benefits (medical/dental/vision, 401k match, 4 weeks+ PTO, 11 paid holidays, 10 weeks fully paid parental leave). Barcelona office offers meal vouchers, wellness reimbursement, and 25 days PTO.  
- **Engineering culture**: Emphasis on data and software engineering across multiple levels; involvement in platform reliability, backend platform, and data infrastructure.

## Sources
1. [rover.com/careers](https://www.rover.com/careers)
2. [jobs.lever.co/rover](https://jobs.lever.co/rover)
3. [rover.com/about-us](https://www.rover.com/about-us)
4. [linkedin.com/company/roverdotcom](https://linkedin.com/company/roverdotcom)
5. [rover.com/careers/perks-and-culture](https://www.rover.com/careers/perks-and-culture)

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