---
title: 'Director, Product Operations at Ontic'
canonical: 'https://feeny.ai/job/director-product-operations-ontic-united-states-03s54pnsch5g'
type: 'job'
last_seen: '2026-09-09'
---

# Director, Product Operations at Ontic

- **Company:** Ontic
- **Location:** United States
- **Compensation:** $160k–$180k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/ontic/2f59109d-bc82-42d1-b568-104f1d42af4c

## Job description

## Who We Are

Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its AI-powered Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations. Learn more at ontic.ai http://ontic.ai or follow us on LinkedIn https://www.linkedin.com/company/ontic-technologies/.

## Who You Are

Ontic is looking for a Director of Product Operations to join our Revenue Operations organization. As part of a centralized RevOps organization, this role sits at the intersection of Product, GTM, and Revenue Operations - helping to translate Product needs, roadmap and outcomes into effective/integrated GTM processes and GTM insights into actionable Product team insights & prioritization. Partnering closely with the Product leadership team, you'll own the systems, processes and cross-functional cadences that keep product and revenue teams aligned as we scale.

This is a highly cross-functional, high-visibility role suited for someone who can function independently, build from scratch and operate equally well in a spreadsheet, a roadmap review and a QBR. This is an individual contributor role with the potential to scale and build the function as the company grows.

## Responsibilities

Data Fidelity & Insights

- Consumption Metrics: Partner with R&D to design and maintain product usage dashboards, ensuring client usage data is accurate and actionable for CS, Sales and Product. Identify usage-based expansion and whitespace signals and operationalize them into CS/Sales workflows
- Performance Reporting: Prepare regular reporting & presentations on business results & key trends to help the leadership team understand how we are tracking to our goals, where there is risk and where there are successes to be replicated - product-level ARR analysis, consumption, churn, renewal rate
- Pendo Platform Ownership: Serve as a platform administrator for product usage analytics tools (e.g., Pendo), managing vendor relations, renewals, licensing and legal/PII compliance reviews
- Data Strategy: Define and govern the framework for product tagging in collaboration with Product leadership (e.g., Pendo) to ensure consistency in usage data capture and actionable insights
- Closed Loop Feedback: Feedback loop to R&D on GTM-led data signals around product - ARR, pipeline, client feedback, churn

Strategy & Alignment

- Stakeholder Management: Act as a "trusted business partner" to Product leadership
- Roadmap ROI: Enable tracking & measurement of roadmap return on investment (ROI), including ARR coverage and feature adoption curves
- Product ARR Targets: Collaborate with leadership to set and monitor product-specific revenue targets based on historical trending and expansion analysis
- Prioritization Signals: Build a structured process for capturing and synthesizing field feedback (win/loss, CS escalations, sales objections, support tickets) into a prioritized input for Product
- Cross-Functional Collaboration: Build peer support and strong inter-company relationships with other key leaders and partner with them on various projects and initiatives

Operational GTM Readiness

- Process & Solution Building: Establish and evolve key business processes and cross-functional handoffs to drive efficiency & build for future growth. Act as the intermediary with GTM & R&D teams to help translate initiatives into actionable solutions/processes that fit into existing infrastructure
- Tool & Data Enablement: Partner with Ops & Enablement to ensure the field has the technical tools and "just-in-time" insights needed for execution
- Systems Alignment: Maintain & evolve alignment between JIRA & GTM-facing tools/data to ensure engineering efforts are directly linked to revenue outcomes
- Client Commitments: Establish tracking/reporting for feature requests & roadmap commitments made to clients/prospects & ensure a single source of truth across Product & GTM teams

## Preferred Qualifications

- 7+ years experience in Product Operations, Revenue Operations, Sales/CS Operations or Product Mgmt, with at least 2+ years in a leadership or “own the function” individual contributor capacity
- Mature understanding of GTM + client-facing SaaS strategies with experience translating them into system and process requirements that deliver lasting business impact
- Comfortable being the connective tissue between Product and GTM teams & the ability to translate fluently in both directions - with experience operationalizing impactful system and process requirements that work for both teams
- Experience at a B2B SaaS company in the growth stage; comfort with the ambiguity and resourcing constraints of that stage
- Track record of building processes from scratch; this is not a role where the playbook already exists
- Proven experience leveraging GTM technology & product analytics tools; current tech stack includes Salesforce, Snowflake, Omni, Claude, ChatGPT, JIRA, Confluence, Pendo
- Strong written and verbal communication skills, and experience as a strategic business partner
- Bachelor's degree or equivalent work experience

Ontic Benefits & Perks

Competitive Salary

Medical, Vision & Dental Benefits

401k

Stock Options

HSA Contribution

Learning Stipend

Flexible PTO Policy

Quarterly company ME (mental escape) days

Generous Parental Leave policy

Home Office Stipend

Mobile Phone Reimbursement

Home Internet Reimbursement for Remote Employees

Anniversary & Milestone Celebrations

Ontic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.

All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at recruitment@ontic.co or call (512) 572-7400

## About Ontic

## Company Overview
- **One-liner**: Ontic provides a security management platform that unifies physical and cybersecurity data, tools, and workflows for corporate and government security teams.
- **Entity Type**: Private (Series C)
- **Headquarters**: Austin, Texas, United States
- **Founded**: 2017
- **Founders**: Fred Burton (Co-Founder & Executive Chairman), Manish Mehta (Co-Founder & CEO)

## Core Business
- Primary industry/industries: Security Management Software, Enterprise Security, Risk Intelligence, Threat Management
- Target customers: B2B — Fortune 500 companies, government agencies (federal, state, local), and enterprise security teams across sectors including finance, technology, travel, and energy.
- Mission or purpose statement: "To keep people safe and make organizations stronger by creating intelligent connections between humans and critical data."

## Products & Services
- **[Ontic Platform]**: A unified SaaS platform that centralizes data, automates workflows, and delivers AI-assisted insights for corporate security operations. It connects threat intelligence, incident management, investigations, and risk assessments into one operating picture.
- **[Executive Protection]**: Module for anticipating, assessing, and mitigating physical and digital threats to executives; includes protective intelligence and physical security gap analysis.
- **[Threat Intelligence]**: Module for monitoring digital threats via comprehensive open-source intelligence (OSINT), managing the full intelligence lifecycle, and integrating human-verified intelligence without switching tools.
- **[Incident Management]**: Module to connect and automate incident operations across locations and teams, cutting resolution time by up to 50%.
- **[Corporate Investigations]**: Module for researching, monitoring, and managing cases in one place with automated admin tasks and complete context.
- **[Risk & Vulnerability Assessments]**: Module for proactively identifying and remediating physical vulnerabilities through customizable assessments.
- **[Behavioral Threat Assessments]**: Module for identifying concerning behavior early and responding confidently with structured, connected threat assessments.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: **$286.6 million** in total funding across 5 rounds (Pre-Seed, Seed, Series A, Series B, Series C).
- **Notable Investors/Partners**: Kohlberg Kravis Roberts & Co. (KKR) led the $230M Series C (2025); JMI Equity led the $40M Series B (2021); Felicis led the $12M Series A (2020); Silverton Partners led the $4.7M Seed round (2019). Partners include International SOS, AAR, and Honeywell.
- **Growth Signals**: Headcount grew **30.3% year-over-year** to 283 employees. Achieved **FedRAMP Moderate Authorization** (April 2026), enabling government agency deployments. Recognized as **2026 Frost Radar™ Risk Intelligence Solutions Growth & Innovation Leader** for the third consecutive year. Awarded **2025 Global Risk Intelligence Solutions Company of the Year** by Frost & Sullivan.

## Competitive Advantages
- **Connected Intelligence Platform**: Unifies disparate security tools and data into a single operating picture, eliminating "accidental silos" that keep security teams reactive.
- **AI-Ready Operations**: Built-in AI automation for busywork, trend analysis, and pattern recognition, making the platform future-proof as security data grows.
- **Security & Compliance**: FedRAMP Moderate Authorization and SOC 2 compliance, a critical differentiator for government and highly regulated industry clients.
- **Domain Expertise**: Over 156 decades of collective security experience among staff; 16% of U.S. employees have military or government backgrounds. Co-founder Fred Burton is a former State Department counterterrorism agent and author.
- **Proven ROI**: Client case studies cite $2M in recovery/cost avoidance, 200+ investigations managed in 6 months, and headcount expansion from 4 to 16 enabled by platform metrics.

## Strategic Focus
- **Government Expansion**: Following FedRAMP Moderate Authorization, Ontic is actively targeting U.S. federal, state, and local government agencies.
- **AI & Automation**: Continuing to embed AI across the platform to automate manual workflows, surface predictive insights, and help security teams "act with foresight."
- **Product Breadth**: Expanding modules (Executive Protection, Behavioral Threat Assessments, Risk Assessments) to serve the full spectrum of corporate security programs.
- **Global Scale**: Growing presence in India (108 employees) and exploring further international expansion, with offices in Austin, Noida (India), and remote teams.

## Why Work Here
- **Culture & Values**: Strong emphasis on five core values: "Do good above all," "Lead with empathy," "Raise the bar," "Walk the walk," and "Keep moving." Consistently rated a **Great Place to Work** (6x certified), **Inc. Best Workplaces Honoree** (2025), and **Fortune Best Workplaces in Texas** (2025).
- **Remote/Hybrid Policy**: Flexible — "Your office is where you are." The company supports remote work, but new hires attend in-person onboarding at the Austin HQ (called "CORE") once a month to build community.
- **Engineering Culture**: Collaborative, non-political, and transparent. Employees highlight "helpful leadership" and a "spirit of never settle." Engineering teams in the US and India collaborate daily via Slack, Zoom, and weekly all-hands calls.
- **Growth & Learning**: "Always learning, always growing" is a stated value. The company offers opportunities to innovate and test new ideas, especially around AI and product development.
- **Notable Perks**: Comprehensive health coverage, emphasis on work-life balance, milestone celebrations, and a mission-driven environment where employees feel they are making a tangible impact on safety.
- **Diversity & Inclusion**: Equal opportunity employer; encourages diverse backgrounds and perspectives. Employee testimonials highlight a supportive, non-political culture.

## Sources
1. [ontic.co - Company Website](https://ontic.co/)
2. [ontic.co - About Us](https://ontic.co/company/about-us/)
3. [ontic.co - Careers](https://ontic.co/company/careers/)
4. [LinkedIn - Ontic Technologies](https://www.linkedin.com/company/ontic-technologies)
5. [Jobs.ashbyhq.com - Ontic Careers](https://jobs.ashbyhq.com/ontic)

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