---
title: 'Director, Product Support Operations at Tubi'
canonical: 'https://feeny.ai/job/director-product-support-operations-tubi-san-francisco-yq3cf7r97gyj'
type: 'job'
last_seen: '2026-09-16'
---

# Director, Product Support Operations at Tubi

- **Company:** Tubi
- **Location:** San Francisco, CA / Los Angeles, CA / New York, NY
- **Compensation:** $244k–$348k
- **Work type:** hybrid
- **Posted:** 2026-09-14
- **Last confirmed live:** 2026-09-16
- **Apply:** https://job-boards.greenhouse.io/tubitv/jobs/8197676

## Job description

About the Role:

We're seeking a Director of Product Support Operations to lead the team that runs how Tubi's Tech Org plans, executes, and ships. PSO is a deliberately lean, AI-first team of Technical Program Managers and Customer Experience specialists built around three durable jobs: orchestrating agentic systems, people, and the cross-team programs that land Tubi's most complex initiatives for over 100 million monthly active users.

You will own the Tech Org's most complex, company-level programs, spanning live events, platform integrations, monetization, and financial operations, along with the agentic systems that carry the org's operational load. You will also own the customer experience function end to end and run the Tech Org's operating cadences, including planning cycles, executive business reviews, and org-wide communications. You'll work closely with engineering, product, design, data science, and finance leaders as a trusted executive partner.

This team consists of builders, not just coordinators. If you're passionate about building with AI rather than coordinating around it, landing complex programs at company scale, and developing world-class talent while staying hands-on yourself, this is the role for you.

This is a hybrid role based out of our San Francisco, New York, Los Angeles, or Toronto offices.

What You'll Do:

- Define the multi-year strategy and 12-month roadmap for Product Support Operations, aligning the portfolio with company objectives
- Lead, develop, and recruit high-performing Technical Program Management and Customer Experience team members, setting a high bar through direct feedback and rigorous performance management
- Operate as a player-coach: personally design, ship, and maintain agentic workflows and lead high-stakes programs while modeling the builder-TPM standard for the function
- Own execution of the Tech Org's most complex, company-level programs spanning multiple organizations and external partners, with impact validated by metrics
- Define the org's AI-enabled operating model to scale the organization without adding operational overhead
- Own the customer support operating model end to end, positioning the voice of the customer as a reliable input to executive planning with clear evidence and confidence standards
- Implement and lead the execution systems that raise delivery quality across the Tech Org, including planning cycles, weekly and monthly business reviews, and org-wide communications
- Act as a trusted advisor to executives, driving alignment on company-level priorities and securing the resources to deliver them

Your Background:

- 7+ years of technical program management or operations experience, including 4+ years leading and developing teams
- Proven track record of landing complex, multi-org programs end to end with measurable company-level impact
- A builder at heart: a hands-on record of designing, shipping, and maintaining agentic workflows or automations (agents, skills, prompt engineering), not just managing teams that use them
- Deep technical fluency: able to engage engineering executives credibly on feasibility, architecture tradeoffs, and sequencing
- Player-coach leadership style: you delegate and develop others while continuing to build and deliver yourself
- Strong portfolio management judgment, including prioritization against company strategy and disciplined decisions on what to start, stop, and consolidate
- Executive-level communication and influence, with a track record of driving alignment across organizations with competing priorities
- Experience leading customer experience, support operations, or voice-of-customer programs is a plus
- Experience in streaming, media, or consumer technology at scale is a plus

## #LI-SY1

#LI-Hybrid Pursuant to state and local pay disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience, and location is listed annually below. This role is also eligible for an annual discretionary bonus, long-term incentive plan, and various benefits including medical/dental/vision, insurance, a 401(k) plan, paid time off and other benefits in accordance with applicable plan documents.

High cost labor markets such as but not limited to Los Angeles, New York City, and San Francisco $243,700—$348,100 USD

Tubi is a division of Fox Corporation, and the FOX Employee Benefits summarized [here](https://drive.google.com/file/d/1I_N5Kz_AWxSaiTvS-jr1gqzKLXM3krY3/view?usp=sharing), covers the majority of all US employee benefits.  The following distinctions below outline the differences between the Tubi and FOX benefits:

- For US-based non-exempt Tubi employees, the FOX Employee Benefits summary accurately captures the Vacation and Sick Time.
- For all salaried/exempt employees, in lieu of the FOX Vacation policy, Tubi offers a Flexible Time off Policy to manage all personal matters.
- For all full-time, regular employees, in lieu of FOX Paid Parental Leave, Tubi offers a generous Parental Leave Program, which allows parents twelve (12) weeks of paid bonding leave within the first year of birth, adoption, surrogacy, or foster placement of a child in addition to applicable government leave program(s) and FOX’s short-term disability policy. This time is 100% paid through a combination of any applicable state, city, and federal leaves and wage-replacement programs in addition to contributions made by Tubi.
- For all full-time, regular employees, Tubi offers a monthly wellness reimbursement.

About Tubi:

Boldly built for every fandom, Tubi is a free streaming service that entertains over 100 million monthly active users. Tubi offers the world's largest collection of Hollywood movies and TV shows, thousands of creator-led stories and hundreds of Tubi Originals made for the most passionate fans. Headquartered in San Francisco and founded in 2014, Tubi is part of Tubi Media Group, a division of Fox Corporation.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

## About Tubi

## Company Overview
- **One-liner**: Tubi is a free, ad-supported streaming service offering a massive library of Hollywood movies, TV shows, live channels, and original content to over 100 million monthly active users.
- **Entity Type**: Public (subsidiary of Fox Corporation, NASDAQ: FOXA)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2014
- **Founders**: Farhad Massoudi, Thomas Ahn Hicks

## Core Business
- **Primary industry/industries**: Entertainment, Streaming, Advertising-Supported Video on Demand (AVOD)
- **Target customers**: B2C (consumers seeking free entertainment) and B2B (advertisers and media partners)
- **Mission or purpose statement**: "Access to all the world’s stories" – providing free, high-quality entertainment for diverse audiences [foxcareers.com](https://www.foxcareers.com/OurBrands/Tubi).

## Products & Services
- **[Tubi Platform]**: Free streaming service available on over 30 devices. Offers the world’s largest free catalog of 250,000+ movies and TV episodes, over 250 live channels, and a growing slate of Tubi Originals. Available in the US, Canada, Mexico, Latin America, the United Kingdom, and Australia [corporate.tubitv.com](https://corporate.tubitv.com/).
- **[Tubi for Advertisers]**: An ad-supported model allowing brands to reach a large, engaged audience with targeted advertising solutions.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Tubi is a wholly owned subsidiary of Fox Corporation; Fox Corp’s market cap is ~$17B as of mid-2025).
- **Key Metric**: Annual Revenue of **$680M** (2025 estimate); Monthly Active Users reached **100 million** as of June 17, 2025 [linkedin.com](https://www.linkedin.com/company/tubi-tv).
- **Notable Investors/Partners**: Fox Corporation (parent company); Tubi Media Group (division); prior investors raised $73.2M in total funding across 4 rounds before acquisition.
- **Growth Signals**: MAU grew from ~80M (May 2024) to 97M (Jan 2025) to 100M (June 2025); headcount increased 18.3% YoY to ~670 employees; ranked 33rd in Fast Company’s “World’s 50 Most Innovative Companies of 2025”; expanding international footprint (LATAM, Europe, Australia).

## Competitive Advantages
- **Massive free library** – largest collection of free movies and TV shows among AVOD services.
- **Fox ownership** provides deep content partnerships, advertising sales infrastructure, and financial stability.
- **Device ubiquity** – available on 30+ platforms (smart TVs, mobile, web, gaming consoles).
- **Personalized experience** powered by machine learning and AI to recommend content and optimize ad delivery.

## Strategic Focus
- **International growth** – expanding in Latin America, Europe, and Australia with local content and partnerships.
- **Original content** – investing in Tubi Originals to attract and retain viewers.
- **Live TV & events** – growing linear channel offerings and live sports/events (e.g., recent MLB deal).
- **AI/ML innovation** – hiring staff and principal ML engineers to improve personalization, search, and ad tech.

## Why Work Here
- **Culture**: Values-driven with five core principles: Deliver Delight, Stay Nimble, Own It, Trusted Partner, Swing Big [corporate.tubitv.com](https://corporate.tubitv.com/). Emphasis on speed, ownership, and collaboration.
- **Work model**: Hybrid, remote, and in-office options available across multiple locations (San Francisco HQ, Los Angeles, New York, Toronto, Chicago, London, Beijing). Engineering and product roles are mostly hybrid in SF/LA/NY; some roles are fully remote.
- **Benefits**: Healthcare coverage from day one, generous parental leave, childcare/eldercare support, wellness reimbursement, education reimbursement, retirement savings matching, financial planning services, competitive compensation.
- **Engineering culture**: Heavy investment in ML infrastructure, distributed systems, Rust, and site reliability. Many staff and principal-level roles open in ML, backend, and AI tooling.
- **Growth**: Rapid headcount expansion (18% YoY) and chance to work on a platform used by 100M users.

## Sources
1. [corporate.tubitv.com](https://corporate.tubitv.com/) – About Us, values, leadership, international availability
2. [corporate.tubitv.com/careers/](https://corporate.tubitv.com/careers/) – Benefits, locations, diversity statement
3. [linkedin.com](https://www.linkedin.com/company/tubi-tv) – Employee count, revenue, funding, industry classification
4. [job-boards.greenhouse.io/tubitv](https://job-boards.greenhouse.io/tubitv) – Open job listings (engineering, product, legal, marketing)
5. [foxcareers.com](https://www.foxcareers.com/OurBrands/Tubi) – Mission, brand description, parent company affiliation

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