--- title: 'Director, Professional Services at Billtrust US Careers' canonical: 'https://feeny.ai/job/director-professional-services-billtrust-us-careers-united-states-mr0qsz6kjss7' type: 'job' last_seen: '2026-10-18' --- # Director, Professional Services at Billtrust US Careers - **Company:** Billtrust US Careers - **Location:** United States - **Work type:** remote - **Posted:** 2026-09-29 - **Last confirmed live:** 2026-10-18 - **Apply:** https://www.billtrust.com/careers/job-openings/?gh_jid=8008184003 ## Job description ## Who We Are Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes. We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it. ## Our Values Customers We relentlessly increase value for customer and do the right thing for them. Action We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability. ## Team Spirit We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together. Innovation We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create. Excellence We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger. ## About the Role The Director, Professional Services is a critical leadership role responsible for driving the implementation business across Billtrust’s Project Management and Business Analysis teams. You will lead a team of Engagement and Practice leaders, ensuring excellence in service delivery across all consulting engagements and customer implementations while setting a high standard for quality, consistency, and continuous improvement—using AI tools to improve operational visibility, delivery forecasting, and team efficiency. This role demands deep PS expertise and P&L accountability, serving as an escalation point for delivery matters, driving cross-functional alignment, and partnering with Sales, Finance, Product, and Development to keep the PS organization focused on customer satisfaction and business growth. ## What You’ll Do PS Delivery Excellence & Customer Outcomes - Provide leadership across Billtrust’s Professional Services Organization to deliver a world-class, value-add experience to customers and drive product and usage expansion. - Ensure all projects meet client requirements and deliver high customer satisfaction and reference-ability. - Drive continuous innovation and process improvement to help customers increase ROI on their Billtrust investment and deliver with quality and consistency. - Serve as an escalation point for delivery issues within the Professional Services organization. - Use AI tools to improve delivery visibility, forecast accuracy, and operational efficiency across the PS organization. - Other duties as assigned. P&L Management & Financial Performance - Own P&L responsibility for the PS department, meeting revenue and profit budgets and maintaining an accurate forecast. - Meet revenue and profit targets with accountability for the financial performance of the PS organization. - Advance PS capabilities through process improvements, tooling, partnerships, and automation that drive efficiency and profitability. - Support selling efforts, including pitching PS engagements, negotiating agreements, and contributing to SOW creation. Organizational Leadership & Cross-Functional Partnership - Recruit, manage, and coach a diverse team of talented managers and individual contributors. - Partner strongly with Customer Support & Success, Finance, Sales, Product, and Development to ensure cross-functional alignment focused on customer satisfaction and growth. - Experience developing methodologies that differentiate the PS organization from the competition. - Maintain operational experience including creation of SOWs, rules of engagement, and contracts. - Experience developing new business and nurturing existing client relationships. ## What You’ll Bring Required Skills: - 7-9+ years of relevant experience, including 3+ years leading cross-functional PS teams and 3+ years delivering projects and selling services in software/SaaS. - Strong written and verbal communication skills with demonstrated success in facilitation and cross-functional stakeholder engagement. - Excellent client management instincts with a proven ability to build effective working relationships with client partners. - P&L ownership experience with accountability for PS revenue, margin, and forecasting. - Proven ability to develop methodologies and operational frameworks that differentiate PS delivery. - Track record driving AI adoption across a PS team to improve operational efficiency and delivery outcomes. Preferred Skills: - Degree or postgraduate degree in Business or a related field, or equivalent work experience. - Experience in order-to-cash, fintech, or B2B SaaS environments. - Track record using AI-powered tools to improve delivery forecasting, operational visibility, and PS organization efficiency. The expected base salary range for this position is $147,000 - $189,000 annually. Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for additional incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process. ## What You’ll Get At Billtrust, we believe your total rewards should reflect the impact you make. Our benefits package includes comprehensive health coverage, competitive retirement, generous PTO and parental leave, flexible work options, and meaningful investment in your professional development. We’re building something special and we want you to feel supported while doing it. At Billtrust, we value an equitable and inclusive work environment and strive to build and foster diverse teams. Even if your work experience doesn’t align exactly with the position requirements, we’d still love to hear from you. You may just be the right candidate for this or other roles. We are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. ## About Billtrust US Careers ## Company Overview - **One-liner**: Billtrust provides B2B accounts receivable automation and order-to-cash software to help businesses accelerate cash flow and improve financial processes. - **Entity Type**: Private (acquired by EQT in 2021) - **Headquarters**: Lawrenceville, New Jersey, USA - **Founded**: 2001 - **Founders**: Not publicly available ## Core Business - **Primary industry/industries**: B2B Fintech, Accounts Receivable Automation, Order-to-Cash Software - **Target customers**: B2B companies of all sizes (SMB to Enterprise) across 40+ industries - **Mission or purpose statement**: “Develop solutions that dramatically improve financial processes, deliver transformative customer experiences, and provide insights to enable faster, better decisions—all to create raving fans and long-term loyalty.” [billtrust.com/careers] ## Products & Services - **Billtrust AR Automation Platform**: An integrated suite for invoicing, payment processing, cash application, and credit management. Type: SaaS - **Supplier-Driven Payments Network**: Enables electronic invoice delivery into buyer AP portals and automated payment acceptance. Type: Network/SaaS - **Automated Credit Application Process**: Streamlines credit evaluations for new customers. Type: SaaS feature ## Market Standing - **Valuation/Market Cap**: Not publicly available (last known valuation at time of EQT acquisition in 2021 was approximately $1.7 billion, but conflicting public reports may vary; current private status means no recent published valuation) - **Key Metric**: Estimated 900 employees globally (as of latest data) [builtin.com] - **Notable Investors/Partners**: EQT (private equity owner); customer base spans industries with “double digit market share” in many segments [builtin.com] - **Growth Signals**: Remote-first global workforce with offices in Lawrenceville (HQ), Nashville, Kraków, and Hyderabad; continuous hiring across multiple roles [billtrust.com/careers/job-openings]; active product expansion into AI-powered automation ## Competitive Advantages - **Deep AR expertise**: Over 20 years focused solely on accounts receivable automation, providing unmatched domain knowledge. - **Integrated order-to-cash suite**: End-to-end solution from invoice delivery to cash application, reducing manual handoffs. - **High customer adoption and retention**: “Double digit market share” in many verticals indicates strong moat and switching costs. [builtin.com] - **AI-powered intelligence**: Machine learning for cash matching and credit decisions improves efficiency. ## Strategic Focus - **AI and automation**: Continuing to embed AI into cash application, credit processes, and invoice delivery to drive higher automation rates. - **Global expansion**: Scaling remote workforce and offices in Europe (Kraków) and Asia (Hyderabad) to serve customers worldwide. - **Supplier payments network**: Deepening integration with buyer AP portals to capture more transaction volume. ## Why Work Here - **Work model**: Remote-first with optional office use; some roles are hybrid (3 days/week in-office). [builtin.com] - **Culture & values**: Emphasizes innovation, accountability, work-life balance, team spirit, and diversity & inclusion. [billtrust.com/careers] - **Perks and benefits**: Open PTO, birthday off, Summer Flex Fridays, generous parental leave, fertility and daycare benefits, 401k match, comprehensive medical plans, sabbatical program, paid volunteer time, company donation matching. [billtrust.com/careers] - **DEI Commitment**: Multiple Employee Resource Groups (ERGs) including WEtrust (Women’s Empowerment), BIGtrust (Black Inclusion Group), Pridetrust, Latinxtrust, APItrust, Familytrust, Honortrust, and Military/Veterans groups. 2025 Leader in LGBTQ+ Workplace Inclusion. [billtrust.com/about/diversity-inclusion] - **Career development**: Individual contributor and leadership tracks, continuous learning opportunities, job training and conferences. [builtin.com] ## Sources 1. [billtrust.com/careers](https://www.billtrust.com/careers) 2. [billtrust.com/careers/job-openings](https://www.billtrust.com/careers/job-openings) 3. [builtin.com/company/billtrust](https://builtin.com/company/billtrust) 4. [billtrust.com/](https://www.billtrust.com/) 5. [billtrust.com/about/diversity-inclusion](https://www.billtrust.com/about/diversity-inclusion) ## Other roles at Billtrust US Careers - [Solutions Consultant](https://feeny.ai/job/solutions-consultant-billtrust-us-careers-united-states-kv5qpx94b4s2) — United States - [Manager, Solutions Consulting - Payments](https://feeny.ai/job/manager-solutions-consulting-payments-billtrust-us-careers-united-states-8we197cfe8pz) — United States - [Senior Manager, Renewals](https://feeny.ai/job/senior-manager-renewals-billtrust-us-careers-united-states-15hfybnxe4d2) — United States - [Sales Executive](https://feeny.ai/job/sales-executive-billtrust-us-careers-united-states-t2a1q02vm98j) — United States - [VP, Commercialization](https://feeny.ai/job/vp-commercialization-billtrust-us-careers-united-states-5vamm04mt2rb) — United States - [Solutions Consultant, Payments](https://feeny.ai/job/solutions-consultant-payments-billtrust-us-careers-united-states-xjjzz3sjfd40) — United States - [Program Manager, Business and Data](https://feeny.ai/job/program-manager-business-and-data-billtrust-us-careers-nashville-we160teby795) — Nashville, TN - [Technical Program Manager](https://feeny.ai/job/technical-program-manager-billtrust-us-careers-nashville-2b1gzjq0xg3r) — Nashville, TN - [Vice President, Product Marketing](https://feeny.ai/job/vice-president-product-marketing-billtrust-us-careers-united-states-wmntbw2zs9tz) — United States - [Manager, Revenue Accounting](https://feeny.ai/job/manager-revenue-accounting-billtrust-us-careers-united-states-8pawqegjjts2) — United States