---
title: 'Director, Public Policy at Qualtrics'
canonical: 'https://feeny.ai/job/director-public-policy-qualtrics-chicago-fdjk16satgk8'
type: 'job'
last_seen: '2026-11-03'
---

# Director, Public Policy at Qualtrics

- **Company:** Qualtrics
- **Location:** Chicago, IL
- **Compensation:** $153k–$186k
- **Posted:** 2026-10-28
- **Last confirmed live:** 2026-11-03
- **Apply:** https://www.qualtrics.com/careers/us/en/job/8319566?gh_jid=8319566

## Job description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

Director, Public Policy

## Why We Have This Role

As the Director of Policy, you will serve as the primary expert monitoring, interpreting, and responding to the evolving healthcare policy landscape. You will lead strategic efforts to identify regulatory trends, analyze reporting requirements (including CAHPS, quality, safety, and value-based payment models), and evaluate their impact on product strategy and client operations. Serving as the company liaison to key government and industry bodies—such as CMS, NQF, and AHRQ—you will develop corporate positions, draft public comment letters, and advocate on behalf of Press Ganey and our healthcare clients. If you are a high-level policy expert with executive presence and a passion for shaping healthcare strategy, this role offers significant influence.

## How You’ll Find Success

- Regulatory Landscape Mastery: Expertly analyzes and interprets developments in CAHPS, quality reporting, and value-based payment programs to inform executive strategy.
- Strategic Stakeholder Advocacy: Establishes and nurtures key relationships with CMS, NQF, AHRQ, and health policy stakeholder groups to advocate for business and client interests.
- Cross-Functional Collaboration: Partners closely with Product Management, Sales, Marketing, and Operations to signal strategic opportunities and guide product enhancements.
- Executive Communication & Thought Leadership: Delivers high-impact policy updates to C-suite client executives and represents the company as a key speaker at industry events.
- Policy Team Leadership: Directs, coaches, and manages the public policy team while overseeing annual department budgeting and strategic goal alignment.

## How You’ll Grow

- Drive company-wide strategy at the intersection of healthcare technology, regulatory compliance, and public policy.
- Elevate your professional standing as a prominent health policy thought leader across national conferences, client summits, and industry panels.
- Deepen direct working relationships with federal policy officials and key regulatory governing bodies.
- Scale and mentor a high-performing public policy research and regulatory data team.

Things You’ll Do

- Monitor & Interpret Policy: Track developments across the health policy landscape to inform product, marketing, and operational strategy.
- Lead Government Liaisons: Act as the primary organizational liaison to CMS, NQF, AHRQ, and related governmental or public policy entities.
- Develop Corporate Positions: Draft, review, and submit official comment letters and position statements for rulemaking and requests for information (RFIs).
- Author & Present Policy Content: Produce regulatory updates for clients and present policy trends at client meetings and industry events.
- Direct Public Policy Team: Manage Policy Analysts and Senior Regulatory Data Analysts, guiding research projects, annual performance goals, and department budgets.

## What We’re Looking For On Your Resume

- 10+ years of experience in the health policy arena, regulatory affairs, or a related healthcare industry role.
- Demonstrated experience developing corporate position statements and drafting official comment letters for rulemaking.
- Bachelor’s Degree in Health Policy, Public Health, Business, or related field required (Master’s Degree preferred).
- Excellent written, verbal, and presentation skills with proven executive presence.
- Ability to navigate a matrixed corporate environment and lead direct reports effectively.

## What You Should Know About This Team

- Strategic Core: We sit within Product Management and Enterprise Strategy to directly influence our product vision and business roadmap.
- Advocacy & Impact: We proactively represent healthcare organizations to safeguard business interests and advance quality reporting standards.
- Thought Leadership Focus: We serve as the trusted regulatory voice for both internal leadership teams and external health system leaders.
- Travel Expectation: This role involves approximately 25% travel for client meetings, regulatory sessions, and industry events.

## Our Team’s Favorite Perks and Benefits

- Comprehensive Health & Wellness Coverage: Industry-leading medical, dental, and vision packages for employees and dependents.
- Executive Leadership Development: Opportunities for high-visibility leadership, professional association involvement, and career growth.
- Generous Paid Time Off: Comprehensive paid vacation, sick leave, and paid company holiday schedule.
- 401(k) Retirement Savings Plan: Competitive company matching contributions to support your long-term financial health.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:[Family & Medical Leave Act](https://www.dol.gov/agencies/whd/posters/fmla),[Equal Opportunity Employment](https://www.eeoc.gov/poster),[Employee Polygraph Protection Act](https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act)

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit. For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, and mental health benefits. For a detailed look at our benefits, visit [Qualtrics US Benefits](https://www.qualtrics.com/careers/us/en/us-benefits).

Illinois Base Annual Pay Transparency Range $153,000—$186,000 USD

## About Qualtrics

## Company Overview
- **One-liner**: Qualtrics provides a cloud-based Experience Management (XM) platform that helps organizations collect, analyze, and act on feedback from customers, employees, and other stakeholders to close experience gaps.
- **Entity Type**: Private (taken private by Silver Lake and CPP Investments in 2023; no ticker)
- **Headquarters**: Provo, Utah, USA (with 20 offices across 5 continents)
- **Founded**: 2002
- **Founders**: Ryan Smith, Jared Smith, and others (not explicitly named in provided sources)

## Core Business
- **Primary industry**: Experience Management (XM) software, encompassing Customer Experience (CX), Employee Experience (EX), Product Experience (PX), and Brand Experience.
- **Target customers**: B2B – Global enterprises, healthcare systems, governments, and mid-market organizations.
- **Mission/purpose**: “Build technology that closes experience gaps.” [qualtrics.com/about](https://www.qualtrics.com/about/)

## Products & Services
- **Qualtrics XM Platform (SaaS)**: The core platform for listening, understanding, and acting on experience signals across surveys, calls, digital interactions, and service touchpoints. Includes automated text analytics, predictive insights, and connected intelligence. [qualtrics.com](https://www.qualtrics.com/)
- **Experience Agents**: AI-powered agents that support teams or step in within guardrails to automate responses and drive action in real time.
- **Employee Experience (EX)**: Tools for measuring and improving employee engagement, including the EX25 methodology and internal feedback programs.
- **Customer Experience (CX)**: Solutions for managing customer feedback, reducing churn, and increasing loyalty.
- **Product Experience (PX)**: Product analytics and user research capabilities, including synthetic audiences for quick-turn research.
- **Contact Center Solution**: Integrated voice-of-the-customer capabilities for service interactions.
- **XM for IT**: Internal program used by Qualtrics to align IT experience with business outcomes.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company since 2023)
- **Key Metric**: Over 20,000 organizations worldwide rely on Qualtrics, including 98% of the Fortune 100 (implied by industry context). [qualtrics.com](https://www.qualtrics.com/)
- **Notable Investors/Partners**: Silver Lake and CPP Investments (as part of the 2023 take-private deal); also partnered with the NBA’s Utah Jazz for the “5 For The Fight” charity jersey patch.
- **Growth Signals**: Continued market leadership in the XM category; expansion of AI capabilities (Experience Agents); acquisition of Press Ganey Forsta to expand the human experience management AI & data platform. [qualtrics.com/careers](https://www.qualtrics.com/careers/)

## Competitive Advantages
- **Category Creator & Market Leader**: Qualtrics defined and continues to command the Experience Management market.
- **World’s Largest Collection of Human Sentiment Data**: Enables deeper AI training and predictive insights.
- **Trust & Security**: “Trust is not a feature. It’s our track record.” – tested against the toughest security standards, trusted by global enterprises, healthcare, and governments. [qualtrics.com](https://www.qualtrics.com/)
- **Integrated Platform**: Combines CX, EX, PX, and brand data in a single system, unlike disconnected point solutions.
- **Customer Obsession**: Core value “Customer Obsessed” – mistakes are viewed as opportunities to grow, and the team goes above and beyond for customers. [qualtrics.com/about](https://www.qualtrics.com/about/)

## Strategic Focus
- **AI & Automation**: Scaling “Experience Agents” to automate actions and recommendations at scale.
- **Connected Intelligence**: Breaking down silos between experience signals (surveys, calls, digital) to deliver unified insights.
- **Market Leadership**: Continuing to lead the XM category through innovation and acquisitions (e.g., Press Ganey Forsta).
- **Employee Experience as a Product**: Using their own EX product internally to gather feedback and continuously improve benefits and culture.

## Why Work Here
- **Culture & Values**: Known for “TACOS” values – Transparent, All-In, Customer Obsessed, One Team, Scrappy. Emphasis on ownership, impact, and continuous improvement. [qualtrics.com/about](https://www.qualtrics.com/about/)
- **Growth & Development**: Mentorship programs, career action plans, internal mobility, leadership development, and the “proving ground” philosophy where employees use Qualtrics products first. [qualtrics.com/careers](https://www.qualtrics.com/careers/)
- **Hybrid Work Model**: Most employees work in the office 3 days a week; offices feature quiet areas, video-enabled rooms, coffee bars, brew pubs, wellness centers, and dog-friendly spaces. [qualtrics.com/careers/us/en/benefits](https://www.qualtrics.com/careers/us/en/benefits)
- **Benefits**: Wellness reimbursement ($1,200/year), mental health coaching, adoption/surrogacy support up to $10,000, $1,800 annual Experience Bonus for personal experiences, 2 weeks “work from anywhere” policy, and comprehensive family support. [qualtrics.com/careers/us/en/benefits](https://www.qualtrics.com/careers/us/en/benefits)
- **Inclusion & Community**: Employee resource groups (Q Groups) for racial/ethnic minorities, women, LGBTQIA+, veterans, people with disabilities, and environmental sustainability. [qualtrics.com/careers](https://www.qualtrics.com/careers/)
- **Social Impact**: “5 For The Fight” movement raising funds for cancer research; the company donates its Utah Jazz jersey patch to this cause.

## Sources
1. [Qualtrics About Page](https://www.qualtrics.com/about/)
2. [Qualtrics Careers Page](https://www.qualtrics.com/careers/)
3. [Qualtrics Benefits Page](https://www.qualtrics.com/careers/us/en/benefits)
4. [Qualtrics Homepage](https://www.qualtrics.com/)

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