--- title: 'Director, Quality Engineering & AI Testing at Netomi' canonical: 'https://feeny.ai/job/director-quality-engineering-ai-testing-netomi-india-r6y8trmmgr7g' type: 'job' last_seen: '2026-09-11' --- # Director, Quality Engineering & AI Testing at Netomi - **Company:** Netomi - **Location:** India - **Employment:** full-time - **Work type:** remote - **Posted:** 2025-10-22 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.lever.co/netomi/f29aa119-e39f-4645-b4b8-874945e7a9ed ## Job description About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us! We are seeking a highly experienced Director of Quality Engineering & AI Testing to lead our global quality organization and establish world-class testing practices for enterprise SaaS and AI-driven products. This leader will be responsible for building quality strategy, scaling test automation, improving release confidence, and driving reliability across platform, AI, and customer-facing solutions. The ideal candidate combines deep expertise in software quality engineering with modern approaches to AI testing, automation, and continuous delivery. This role will partner closely with Engineering, Product Management, Applied AI, Customer Success, and Delivery teams to ensure Netomi delivers highly reliable, scalable, and secure enterprise-grade solutions. Responsibilities: Quality Strategy & Leadership: - Define and execute the company-wide quality engineering strategy. - Build and scale a high-performing global QA and Quality Engineering organization. - Establish quality standards, governance, metrics, and release readiness frameworks. - Drive a quality-first culture across Product, Engineering, and Delivery teams. Test Automation & Engineering Excellence: - Lead the design and implementation of scalable automated testing frameworks. - Increase automation coverage across UI, API, integration, regression, and performance testing. - Define best practices for CI/CD quality gates and release validation. - Partner with Engineering to embed quality throughout the software development lifecycle. AI & Agentic Testing: - Develop testing frameworks for AI-powered agents, workflows, prompts, and LLM-driven experiences. - Establish methodologies for evaluating accuracy, hallucinations, guardrails, safety, and reliability. - Drive automated evaluation strategies for AI agent behavior and customer outcomes. - Collaborate with Applied AI teams on model validation and production monitoring. Enterprise Platform Quality: - Ensure quality across APIs, integrations, workflows, web applications, and enterprise deployments. - Lead performance, scalability, reliability, and security testing initiatives. - Improve defect prevention and root-cause analysis processes. - Establish production quality monitoring and feedback loops. Metrics & Continuous Improvement: - Define KPIs around release quality, defect leakage, automation coverage, customer-impacting incidents, and platform reliability. - Analyze trends and implement continuous improvement initiatives. - Drive operational excellence through data-driven decision-making. Team Leadership: - Recruit, mentor, and develop QA managers, automation engineers, and quality engineers. - Build career frameworks and competency models for the quality organization. - Foster a culture of ownership, innovation, and continuous learning. Required Experience: - 12+ years of experience in Software Quality Assurance, Quality Engineering, or Testing. - 5+ years of leadership experience managing global QA organizations. - Experience leading quality functions within enterprise SaaS companies. - Strong background in test automation, CI/CD, and modern engineering practices. - Experience testing distributed systems, APIs, cloud-native applications, and enterprise integrations. - Proven track record of scaling quality organizations in high-growth environments. Preferred Experience: - Experience with AI, Generative AI, Conversational AI, Agentic AI, or Machine Learning products. - Experience designing testing strategies for LLM-based applications. - Familiarity with prompt evaluation, model validation, and AI quality metrics. - Experience working with enterprise customers and large-scale deployments. Technical Expertise: - Test Automation Frameworks - API Testing - Performance & Load Testing - CI/CD Pipelines - Cloud Platforms (AWS preferred) - Microservices Architecture - AI/LLM Testing Methodologies - Security & Reliability Testing Success Metrics: Within the first 12 months, this leader will: - Significantly improve automation coverage across the platform. - Reduce escaped defects and production incidents. - Establish a scalable AI testing and evaluation framework. - Improve release velocity while maintaining high quality standards. - Build a world-class Quality Engineering organization aligned with Netomi's growth objectives. Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. ## About Netomi ## Company Overview - **One-liner**: Netomi is an enterprise agentic AI platform that powers autonomous customer experiences across chat, email, and voice for the world’s most demanding brands. - **Entity Type**: Private (Series C, $110M raised in April 2026) - **Headquarters**: San Mateo, California, United States - **Founded**: 2016 - **Founders**: Puneet Mehta ## Core Business - **Primary industry**: Enterprise AI / Customer Experience (CX) – Agentic AI platform - **Target customers**: B2B, large enterprises (Fortune 500) with complex, high-volume customer service needs - **Mission or purpose**: To be the intelligence layer for digital experiences, enabling brands to deliver effortless, outcome-driven customer journeys by embedding AI directly into every touchpoint. ## Products & Services - **Netomi Agentic AI Platform**: A full-stack agentic AI solution that autonomously resolves customer issues across chat, email, and voice. It includes an Agentic Studio for building and governing AI agents, multi-layer observability, and deterministic controls. The platform moves AI upstream to engage customers before problems reach support. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: Annual Revenue of $47.3M (latest fiscal year); Total Funding of $147.5M (across 5 rounds, including $110M Series C in April 2026) - **Notable Investors/Partners**: WndrCo, Accenture Ventures, Adobe Ventures (Adobe features Netomi on its homepage); strategic integrations with Microsoft (Azure, Dynamics 365, Marketplace) - **Growth Signals**: 23.2% year-over-year headcount growth (215 employees); 190% increase in job postings year-over-year; major customer wins include Delta Air Lines, United Airlines, MetLife, Paramount, DraftKings, NBA, Ingram Micro; deep integration with Adobe and Microsoft ecosystems. ## Competitive Advantages - **Deterministic governance with agentic autonomy**: Unlike many AI platforms, Netomi combines autonomous decision-making with strict business rules, governance, and observability – critical for regulated industries. - **Proven at massive scale**: Deployed in the highest-stakes environments (airlines, finance, sports) with full resolution and no escalation. - **Embedded, not bolted-on**: AI is woven into the customer journey across all digital assets, enabling proactive and preemptive experiences rather than reactive support. - **Strong partner ecosystem**: Backed by Adobe Ventures and Accenture, with deep integrations into Adobe Experience Cloud and Microsoft Azure/Dynamics 365. ## Strategic Focus - **Current priorities**: Scaling enterprise adoption of agentic AI for CX; deepening integrations with Adobe and Microsoft; expanding into new verticals and geographies; building out the “Agentic Delivery” team to accelerate deployment. - **Direction**: Moving from “AI as a feature” to “AI as the fabric of the experience” – embedding intelligence across every brand touchpoint. ## Why Work Here - **Culture**: Strong culture score (4.7/5 on employer reviews), high career development rating (4.8/5). Emphasis on innovation, autonomy, and impact. - **Remote/hybrid policy**: Remote-first for many roles; offices in San Mateo (HQ), Toronto, Canada; Gurugram, India. Open positions explicitly list “Remote – Full-time” for India and Canada. - **Notable perks**: Opportunity to work on cutting-edge agentic AI at scale with top-tier enterprise clients; strong emphasis on learning (leadership from Adobe, Accenture); diverse, global team (57% India, 13% US, 11% Canada). - **Engineering culture**: Heavy investment in AI, data science, and infrastructure (tech stack includes Python, Kotlin, TensorFlow, Snowflake, Kubernetes, etc.). Open roles in product engineering, data science, QA, DevOps, and agentic solutions. ## Sources 1. [netomi.com](https://www.netomi.com/) – Company homepage, product overview 2. [jobs.lever.co/netomi](https://jobs.lever.co/netomi) – Careers page, job listings, remote policy 3. [netomi.com/careers](https://www.netomi.com/careers) – Careers overview 4. [netomi.com/about](https://www.netomi.com/about) – About page, mission, investors 5. [linkedin.com/company/netomi](https://linkedin.com/company/netomi) – LinkedIn company page (employees, funding, customer logos, recent posts) 6. [craft.co/netomi](https://craft.co/netomi) – Company profile with revenue, funding, headcount, tech stack, reviews ## Other roles at Netomi - [Principal Account Manager, Strategic Accounts](https://feeny.ai/job/principal-account-manager-strategic-accounts-netomi-new-york-9xdxcvawr43a) — New York, NY - [Staff Agentic AI Engineer - Marketing](https://feeny.ai/job/staff-agentic-ai-engineer-marketing-netomi-toronto-north-9pjdc7ka05zr) — Toronto/north, United States - [Agentic Engineer Level II/III](https://feeny.ai/job/agentic-engineer-level-ii-iii-netomi-india-xrgfgs7ng3sw) — India - [Principal Customer Architect](https://feeny.ai/job/principal-customer-architect-netomi-remote-82hd76vq52pw) - [Senior Customer Architect](https://feeny.ai/job/senior-customer-architect-netomi-remote-t9bfx55s9se0) - [Human Resources Business Partner](https://feeny.ai/job/human-resources-business-partner-netomi-san-mateo-zazwxq53x6hw) — San Mateo, CA - [SDE II - Frontend](https://feeny.ai/job/sde-ii-frontend-netomi-gurugram-hp43kpgfwsd5) — Gurugram, India - [Prompt Engineer](https://feeny.ai/job/prompt-engineer-netomi-toronto-6bkf0z5ws2ec) — Toronto, Canada - [Senior Data Scientist (Agentic Solutions)](https://feeny.ai/job/senior-data-scientist-agentic-solutions-netomi-india-1ktbq7209sgv) — India - [UX Researcher](https://feeny.ai/job/ux-researcher-netomi-toronto-21946wcw7745) — Toronto, Canada