---
title: 'Director, ServiceNow Engineering (R-19848) at Dun & Bradstreet'
canonical: 'https://feeny.ai/job/director-servicenow-engineering-r-19848-dun-bradstreet-jacksonville-343y76k2qmaq'
type: 'job'
last_seen: '2026-09-07'
---

# Director, ServiceNow Engineering (R-19848) at Dun & Bradstreet

- **Company:** Dun & Bradstreet
- **Location:** Jacksonville, FL
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/dnb/fb725805-ca64-417d-a89b-4e714f56d237

## Job description

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

Director, ServiceNow Engineering (hands-on) is responsible for leading the overall development activities of the ServiceNow Platform. The leader needs enough technical depth to challenge designs, estimate work, make architecture decisions and develop/configure as needed. Along with leading a team of highly skilled engineers.

The Director, ServiceNow Engineering will work with various ServiceNow Process Owners and Technology Operations teams to understand their needs and propose appropriate architecture/design for implementation. As the leader of the team, this role will work with the team to grow their skills, drive opportunities of platform adoption, and focus on engineering excellence.

Essential Responsibilities:

- Drive Core Engineering Excellence to ensure we build, run and operate the ServiceNow Platform and core products with high Availability, Resiliency and operational insights.
- Develop and execute on project plan and timelines, manage budgets with our cloud provides and manage the relationships with internal and external partners.
- Collaborate with various stakeholders to understand their needs and propose appropriate architecture/design for implementation.
- Identify areas for growth with a focus on software development testing and automation.
- Drive automation with AI and other ServiceNow automation features while ensuring the right levels of testing and code quality checks are in place.
- Serve as a coach and mentor to platform architects, engineers, and platform product/process owners.

Essential Skills Needed:

- Bachelor’s degree in Computer Science or related fields.
- Minimum of 8 years of leadership experience on the ServiceNow Platform.
- Understand platform architecture, data models, tables, relationships, scoped applications, integrations, security, upgrade implications, and platform limits.
- The ability to break technical requirements into technical components, identify dependencies/complexity, estimate developer effort, and challenge estimates from the team partners.
- JavaScript, Business Rules, Script Includes, Flow Designer, Integration Hub, REST/SOAP APIs, ACLs, UI configurations, debugging and performance trouble shooting.
- Understanding how major products/capabilities interact (not necessarily be the SME for every module).
- Strong knowledge of Incident, Problem, Request, Change, Knowledge, Service Operations Workspace, CMDB and related workflows.
- Understand CI relationships, Discovery, Service Mapping, CSDM, identification/reconciliation, and data quality.
- Establish development standards, code reviews, technical governance, release controls and guardrails to prevent unnecessary customization.
- Recognize poor queries, inefficient scripting, excessive automation, integration bottlenecks and other platform performance risks.
- Understand Now Assist, GenAI capabilities, AI agents, skills, use cases, governance, security, and value realization.
- Source control, update sets/app repo, automated testing (APM), CI/CD, cloning, environment strategy, release, and upgrades.
- Challenge partner designs, estimates, staffing models, and technical recommendations rather than rely on vendors for technical direction.
- Hire, coach and develop engineers; establish expectations; conduct performance reviews.
- Demonstrate clear and effective verbal and written communication skills with all levels of staff.
- Ability to resolve problems quickly as they arise and lead through obscurity of these problems and build solutions for future.
- Demonstrated experience in leading people and working with diverse development teams.
- Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
- Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.

## Benefits We Offer

- Generous paid time off in your first year, increasing with tenure.
- Up to 16 weeks 100% paid parental leave after one year of employment.
- Paid sick time to care for yourself or family members.
- Education assistance and extensive training resources.
- Do Good Program: Paid volunteer days & donation matching.
- Competitive 401k with company matching.
- Health & wellness benefits, including discounted Wellhub membership rates.
- Medical, dental & vision insurance for you, spouse/partner & dependents.

All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever, a subsidiary of Employ Inc. Your use of this page is subject to Employ's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.

Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.

Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to AcquisitionT@dnb.com to let us know the nature of your accommodation request and your contact information.

## About Dun & Bradstreet

## Company Overview
- **One-liner**: Dun & Bradstreet provides business decisioning data, analytics, and a global identity layer (the D-U-N‑S Number) to help companies manage risk, accelerate growth, and operationalize trusted context across sales, finance, compliance, and supply chains.
- **Entity Type**: Public (NYSE: DNB)
- **Headquarters**: Jacksonville, Florida, USA
- **Founded**: 1841
- **Founders**: Not publicly available (historical formation through mergers of Lewis Tappan’s Mercantile Agency and R.G. Dun & Co.)

## Core Business
- **Primary industries**: Information Services, Business Data & Analytics, Credit Risk, Compliance, Supply Chain Management
- **Target customers**: B2B – enterprises, SMBs, financial institutions, government agencies, procurement and risk teams
- **Mission / purpose**: “Since 1841, companies of every size have relied on Dun & Bradstreet to help them manage risk and reveal opportunity.” [dnb.com](https://www.dnb.com/en-us/?cachebust=0.17253344090823353)

## Products & Services
- **D&B Data Cloud**: A governed foundation of verified business identity and continuously updated context, used to enrich CRM, ERP, and AI workflows.
- **D-U-N-S® Number**: A free, globally recognized unique business identifier that establishes a credit profile and unlocks access to suppliers, lenders, and government contracts.
- **D&B Commercial Graph**: A governed data layer delivering traceable, auditable business context for analytics and AI.
- **D&B AI Connectors**: Pre-built integrations that deliver decision-ready business insight into Salesforce, SAP, and other enterprise tools.
- **D&B MCP Server**: Enables AI agents to connect directly to governed business insight for auditability and reliable execution.
- **Risk & Compliance Solutions**: Third-party onboarding, monitoring, and enhanced due diligence.
- **Sales & Marketing Solutions**: Account-based data, lead scoring, and territory insights.
- **Finance Solutions**: Credit risk assessment, cash flow optimization, and financial signals.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed in search results (publicly traded on NYSE; market cap can be looked up but not provided in the retrieved data).
- **Key Metric**: Annual revenue of **$2.4B** (latest full fiscal year). Q2 FY2025 (ended June 30, 2025) revenue was **$585.2M** with a net loss of **$33.7M**. [linkedin.com](https://www.linkedin.com/company/dun-&-bradstreet)
- **Notable Investors / Partners**: Parent company **Clearlake Capital Group, L.P.** (majority shareholder). Other institutional investors not listed in the search results.
- **Growth Signals**:
  - Headcount: **4,130 employees** (monthly growth +0.2%)
  - Active job postings: **87** (monthly growth +20.8%, quarterly growth +67.3%)
  - Operating in 28 countries, with data covering many more.
  - Recent emphasis on AI connectors and the MCP server to embed verified business context into agentic workflows.

## Competitive Advantages
- **Persistent Identity (D-U-N-S Number)**: A unique, globally recognized business identifier that provides a single source of truth across systems and use cases, creating a strong switching cost.
- **Longevity & Breadth**: Founded in 1841, the company has accumulated decades of business data and relationships, making it one of the most comprehensive business intelligence providers.
- **Governance & Traceability**: Unlike generic data lakes, the D&B Commercial Graph is designed for auditability, compliance, and AI readiness – a differentiator in regulated industries.
- **Wide Ecosystem Integration**: Native connectors to major platforms (Salesforce, SAP, Tableau, etc.) reduce friction for enterprise adoption.

## Strategic Focus
- **AI as a Context Layer**: Position “verified business context” as the missing link for enterprise AI success, emphasizing governed, traceable data over fragmented inputs.
- **Product Innovation**: Continued development of the MCP Server and AI connectors to enable agentic workflows in procurement, compliance, and sales.
- **Risk & Compliance Expansion**: Deepening capabilities in third-party risk management and enhanced due diligence to meet rising regulatory demands.
- **Data Modernization**: Investing in cloud-native infrastructure and real-time data updates to stay ahead of competitors like Experian and Moody’s.

## Why Work Here
- **Culture & Rating**: Employer rating of **3.8/5** (2,861 reviews on LinkedIn) with strong marks for work-life balance (4.0) and culture (3.7). Compensation scores 3.6 and career development 3.6. [linkedin.com](https://www.linkedin.com/company/dun-&-bradstreet)
- **Work Model**: **Hybrid** – employees typically work on-site **2 days a week** at their Jacksonville HQ or one of 32 global offices. [builtin.com](https://builtin.com/company/dun-bradstreet)
- **Notable Perks**:
  - Performance bonuses and employee discounts
  - Adoption assistance, generous parental leave, and family medical leave
  - Dental, health, and FSA benefits
  - Job training, conferences, and customized development tracks
  - Diverse workforce: talent sourced from top companies (IBM, Oracle, Cognizant, Deloitte, etc.)
- **Technical Environment**: Engineering teams work on large-scale data platforms, AI/ML models, and data pipelines. Open roles include Data Scientists, AI Security Engineers, and Principal Systems Engineers.

## Sources
1. [dnb.com – Company Overview](https://www.dnb.com/en-us/?cachebust=0.17253344090823353)
2. [dnb.com – Careers](https://www.dnb.com/en-us/about/careers.html)
3. [jobs.lever.co – Open Positions](https://jobs.lever.co/dnb)
4. [linkedin.com – Company Profile](https://www.linkedin.com/company/dun-&-bradstreet)
5. [builtin.com – Culture & Perks](https://builtin.com/company/dun-bradstreet)

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