---
title: 'Director, Site Reliability Engineering at HHAeXchange'
canonical: 'https://feeny.ai/job/director-site-reliability-engineering-hhaexchange-united-states-yvmhrdsp8w9c'
type: 'job'
last_seen: '2026-11-11'
---

# Director, Site Reliability Engineering at HHAeXchange

- **Company:** HHAeXchange
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-11
- **Apply:** https://jobs.lever.co/hhaexchange/1166d0a3-321d-4366-91df-2f4576ea3ebf

## Job description

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. The Director, Site Reliability Engineering is responsible for leading the teams that manage and support all of our hosting services, including colocated hardware and cloud-based services, as well as defining and operating the processes for change management, financial management and incident response. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorilywith or without reasonable accommodation.  Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions. This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.

Essential Job Duties

- Ensure high availability, scalability, and security of cloud services across multiple geographies.
- Implement and improve automation, incident management, and capacity planning practices.
- Lead and mentor a team of Site Reliability Engineers and leaders. Set the vision and lead the transformation of the organization to an SRE model.
- Model and lead the introduction and adoption of AI-based tools to multiply the effectivess of the team.
- Integrate the technology, practices and policies of disparate organizations into a single cohesive team that supports disparate technologies and platforms with minimal variation in practice.
- Develop and execute strategic plans for cloud infrastructure and operations to support business growth and acquisitions.
- Oversee the management and optimization of cloud infrastructure for cost-efficiency, including structures to govern usage of Cloud and monitoring resources.
- Maintain and improve monitoring, logging, and alerting systems.
- Collaborate closely with product development teams to facilitate delivery of new functionality and capabilities to our SaaS platform and hosted products.
- Champion and support the transformation to a DevOps culture.
- Develop and manage budgets for cloud infrastructure and tooling.
- Evaluate and implement new technologies and tools to enhance cloud infrastructure and operations.
- Foster a culture of continuous improvement, collaboration, and innovation.

Other Job Duties

- Other duties as assigned by supervisor or HHA exchange leader.

Travel Requirements

- Travel up to 10%, including overnight travel

Required Education, Experience, Certifications and Skills

- Bachelor’s or master’s degree in computer science, Engineering, or a related field.
- 10+ years of experience in cloud engineering and operations, with at least 5 years in a leadership role.
- Proven experience with managing large scale AWS cloud platforms.
- Deep understanding of modern SRE practices and principles.
- Demonstrated experience driving team transformation and change management
- Hands on experience using AI-driven tools to improve
- Experience with cloud infrastructure tools (monitoring, deployment, security).
- Excellent leadership, communication, and interpersonal skills.
- Proven experience driving process and culture transformation across organizations.
- Ability to work effectively with cross-functional teams and stakeholders.
- Strong problem-solving and decision-making abilities.

The base salary range for this US-based, full-time, and exempt position is $200,000-230,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.

## About HHAeXchange

## Company Overview
- **One-liner**: HHAeXchange provides a homecare management software platform that connects providers, payers, and members to streamline Medicaid long-term services and supports (LTSS).
- **Entity Type**: Private (Private Equity‑backed; last round led by Hg in 2021)
- **Headquarters**: New York, NY, USA
- **Founded**: 2008
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: Healthcare IT, Homecare Management Software, Medicaid LTSS Technology
- **Target customers**: B2B – homecare agencies, managed care organizations (MCOs), state Medicaid programs, and self‑direction service providers
- **Mission / purpose**: “Help make homecare better for everyone” by enabling aging and disabled individuals to thrive in their homes and communities

## Products & Services
- **HHAeXchange Platform** (SaaS): End‑to‑end homecare management solution covering scheduling, billing, EVV (Electronic Visit Verification), compliance, and analytics. Acts as a single source of truth connecting providers, payers, and members.

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric**: Annual revenue of **$35.4M** (latest estimate); total funding not publicly itemized across multiple PE rounds (led by Wincove, Cressey & Company, Hg)
- **Notable Investors / Partners**: Hg (lead in 2021), Wincove (2014), Cressey & Company (acquired majority stake in 2019). Partners include HCP (integration partnership announced 2022).
- **Growth Signals**:
  - Named to Inc. 5000 list of fastest‑growing private companies for ten consecutive years
  - Headcount grew ~21.6% YoY (453 employees per LinkedIn data; Built In reports 502)
  - Aggressive acquisition strategy: acquired Cashé Software (Jun 2024), Generations Homecare System (Jul 2024), and Sandata (Oct 2024)
  - Expanded executive team with new CHRO and CRO in early 2025

## Competitive Advantages
- **End‑to‑end coverage**: Only platform that fully integrates provider, payer, and member workflows for Medicaid LTSS – a complete view not offered by many competitors.
- **Network effects**: Large installed base (thousands of agencies, multiple state Medicaid programs) creates switching costs and data network effects.
- **Regulatory alignment**: Deep expertise in EVV and Medicaid compliance, making the platform “sticky” for government‑contracted providers.
- **Recent acquisitions**: Adding self‑direction (Annkissam), billing (Cashé), and broader homecare capabilities (Generations, Sandata) to widen the moat.

## Strategic Focus
- Continue expanding through M&A to build the most comprehensive homecare management ecosystem.
- Enhance data insights and interoperability across payers, providers, and state systems.
- Scale headcount and go‑to‑market capabilities (notably adding sales and customer success roles).

## Why Work Here
- **Culture**: Emphasizes core values **Achieve, Grow, Collaborate, Support**. Offers on‑the‑spot rewards, mental health initiatives, cultural celebrations, and employee inclusion events.
- **Work policy**: Primarily on‑site (New York HQ, plus offices in Miami, Minneapolis, Frisco, TX). Some roles posted as “In‑Office or Remote” – check specific listings.
- **Benefits**: Performance bonuses, generous parental leave, dental/health insurance, Flexible Spending Account (FSA), tuition assistance, and diversity‑based Employee Resource Groups (ERGs).
- **Engineering culture**: Growing tech team (99 technical staff) with stack including Ruby on Rails; opportunities to work on platform data insights and integration projects.
- **Impact**: Directly improve the lives of aging and disabled individuals – a mission‑driven environment.
- **Recent employee ratings** (242 reviews): Overall 2.8/5.0 (Work‑Life 2.8, Compensation 3.1, Culture 2.7, Career 2.6) – indicates room for improvement, but typical for a fast‑growing PE‑backed company.

## Sources
1. [HHAeXchange Careers Page (Lever)](https://jobs.lever.co/hhaexchange)
2. [HHAeXchange Official Careers Page](https://www.hhaexchange.com/careers)
3. [LinkedIn Company Profile](https://linkedin.com/company/hhaexchange)
4. [Built In NYC Company Profile](https://builtin.com/company/hhaexchange)

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