--- title: 'Director, Site Reliability Engineering at Klaviyo' canonical: 'https://feeny.ai/job/director-site-reliability-engineering-klaviyo-dublin-pw9r2ctzaf6z' type: 'job' last_seen: '2026-09-10' --- # Director, Site Reliability Engineering at Klaviyo - **Company:** Klaviyo - **Location:** Dublin, Ireland - **Compensation:** €160k–€240k - **Posted:** 2026-08-13 - **Last confirmed live:** 2026-09-10 - **Apply:** https://www.klaviyo.com/careers/jobs/7855799003?gh_jid=7855799003 ## Job description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit [klaviyo.com/careers](http://klaviyo.com/careers) to see how we empower creators to own their own destiny. At Klaviyo, we empower creators to own their destiny. Our SaaS platform provides businesses of all sizes with powerful, easy-to-use marketing automation tools, making first-party data accessible and actionable like never before. We are a team of ambitious, bold peers who are insatiably curious and meticulous in our craft. As we scale globally, we are seeking a foundational leader to build and lead our Site Reliability functions from our new strategic hub in Dublin. ## About the Team The SRE team is the bedrock of trust for the 200,000+ businesses that rely on Klaviyo to power their growth. This team is responsible for the secure reliability, scalability, and performance of our entire platform: from our core data processing pipelines to our cutting-edge AI services. As a foundational leader in our new Dublin office, you will build this team from the ground up, establishing a center of excellence for platform integrity and playing a pivotal role in Klaviyo’s European expansion. You will be the ultimate custodian of the trust our customers place in us every day. ## How You'll Make a Difference - Architect and Lead: Define the vision, strategy, and roadmap for a unified SRE organization. You will build and mentor a world-class, multi-disciplinary team of engineers in Dublin, fostering a culture of operational excellence, proactive problem-solving, and blameless learning. - Champion Reliability: Drive a "reliable by design" philosophy across all of engineering. Partner with product and platform teams to embed reliability principles into the entire software development lifecycle, from initial design to production deployment. - Own Platform Integrity: Take ownership of the availability, latency, performance efficiency, change management, monitoring, emergency response, and capacity planning for Klaviyo’s global platform. - Drive Automation: Build the "paved road" for Klaviyo engineers by developing automated, self-service tooling and infrastructure that enables teams to "move fast, no shortcuts". - Lead Through Incidents: Command reliability incidents, guiding teams to rapid resolution while fostering a culture of blameless post-mortems that drive meaningful, systemic improvements. ## Who You Are - You are a proven engineering leader with a track record of building and scaling high-performing, geographically distributed teams in a fast-paced SaaS environment. - You are intellectually curious and a continuous learner, with a deep understanding of modern reliability principles. - You are a "Driver" who is biased toward action. You don’t wait for problems to find you; you proactively identify risks and rally teams to solve them. - You are a cross-functional influencer and an exceptional communicator, capable of articulating complex technical concepts to diverse audiences, from engineers to executives to enterprise customers. - You are a player-coach who can dive deep into technical details with your team while also developing and articulating a long-term strategic vision. - You are passionate about building a strong, inclusive team culture and have experience integrating new teams with existing ones across different time zones and cultures. - You thrive in an environment of high ambiguity and rapid change, embodying a "1% done" mindset and seeing opportunity in every challenge. ## What You'll Need - 12+ years of experience in software engineering, with at least 5+ years in a leadership role managing SRE teams. - Proven experience building and scaling engineering teams, ideally with experience establishing a new team or office. - Deep, hands-on experience with cloud-native production systems at scale (AWS preferred). - Strong technical background in distributed systems, observability, container orchestration (Kubernetes), infrastructure as code (Terraform), and CI/CD principles. - Experience managing geographically distributed teams and fostering a strong, unified culture across multiple time zones. - You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE  range for your preferred location during the hiring process. Base Pay Range in Local Currency: €160.000—€240.000 EUR This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our [Guidelines for using AI in the Klaviyo interview Process](https://www.klaviyo.com/careers/ai-guidance). For more information about how we process your personal data, see our [Job Applicant Privacy Notice](https://www.klaviyo.com/legal/job-applicant-privacy-notice). Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice [here](https://www.klaviyo.com/legal/job-applicant-privacy-notice) and [here](https://www.klaviyo.com/fr/legal/job-applicant-privacy-notice) (FR). ## About Klaviyo ## Company Overview - **One-liner**: Klaviyo is an AI-first B2C CRM platform that unifies customer data, marketing automation, and analytics to help brands create personalized, revenue-driving customer experiences. - **Entity Type**: Public (NYSE: KVYO) - **Headquarters**: Boston, Massachusetts, USA (Global headquarters; also offices in San Francisco, Denver, London, Dublin, Sydney, Singapore, Paris) - **Founded**: 2012 - **Founders**: Andrew Bialecki and Ed Hallen ## Core Business - **Primary industry**: Marketing technology / Customer Data Platform / B2C CRM - **Target customers**: B2C brands (e.g., ecommerce, retail, consumer goods) – from SMB to enterprise; 193,000+ paying customers in 80+ countries - **Mission or purpose**: “Empower creators and brands to own their growth” – built to solve the customer data problem and strengthen customer relationships. ## Products & Services - **Klaviyo B2C CRM**: Unified platform combining customer data platform (CDP), marketing automation, analytics, and customer service into a single AI-first system. - **Email Marketing**: Core channel for personalized, automated email campaigns. - **SMS / RCS / WhatsApp / Mobile Push**: Omnichannel messaging with real-time triggers. - **Klaviyo CDP**: Built-in customer data platform that unifies profiles from 350+ native integrations. - **Reviews**: Product review and social proof functionality (launched 2023). - **Marketing Attribution & Analytics**: Optimization and attribution tools (launched 2018). - **Developer Tools**: APIs, webhooks, SDKs, warehouse syncs, and AI agent integrations (ChatGPT, Claude, MCP). ## Market Standing - **Valuation/Market Cap**: Public company; latest market cap available from NYSE trading data (not provided in search results). - **Key Metric**: Public company – refer to latest SEC filings (10-K/10-Q) for revenue and profitability. Private metrics: 193,000+ customers, 2,000+ employees, 7+ billion daily events processed. - **Notable Investors/Partners**: Co-CEOs Andrew Bialecki and Chano Fernandez; strategic investors include Summit Partners and others (prior to IPO). Key integrations with Shopify, Salesforce, Meta, and 350+ other platforms. - **Growth Signals**: Appointed Chano Fernández as co-CEO (January 2026); launched unified B2C CRM in 2025; 2,000+ employees worldwide; expanding into new channels (RCS, WhatsApp); strong AI-first positioning. ## Competitive Advantages - **Data-first architecture**: Built on a flexible customer data platform that unifies data, analytics, and execution – no need for separate CDP or middleware. - **AI-native**: AI is embedded in the product (AI agents, automated insights, one-click execution) and in the company culture (“AI is in our DNA”). - **Scale and reliability**: Processes 7+ billion daily events; enterprise-grade security, uptime SLAs, and peak-season support (e.g., Black Friday/Cyber Monday). - **Integration ecosystem**: 350+ pre-built integrations with major ecommerce, payment, CRM, and analytics tools. - **Developer-friendly**: Full APIs, webhooks, SDKs, and agentic workflow connectors (MCP, Claude, ChatGPT). ## Strategic Focus - **Unified B2C CRM**: Consolidating fragmented legacy stacks (CDP, marketing automation, service) into one platform. - **AI-first product development**: Leveraging AI agents and machine learning to automate personalization and campaign execution. - **International expansion**: Offices in Europe, Asia-Pacific, and Middle East (Singapore, Paris, Sydney). - **Enterprise growth**: Targeting large brands with dedicated CSMs, compliance, and advanced security. - **Talent and culture**: Hiring for “ambitious people” with emphasis on ownership, feedback, and meaningful challenges. ## Why Work Here - **Culture**: Values-driven with a focus on “put customers first”, “stay hungry, stay humble”, “move fast, no shortcuts”, and “win together”. High agency and autonomy expected. - **Hybrid/Remote**: Hybrid workspace model (offices in Boston, San Francisco, Denver, London, Dublin, Sydney, Singapore, Paris). Flexible PTO, company-wide Recharge Days, and a fully paid sabbatical every five years. - **Benefits**: Comprehensive health and wellness, financial benefits (retirement support, stock discounts), family care (parental leave), learning stipends, and mentorship. - **Engineering culture**: “Be meticulous in your craft” – solving complex problems at scale, AI and ML teams shaping the future of customer connections. Strong emphasis on continuous learning and growth. - **Diversity and inclusion**: Intentionally woven into team building, customer service, and product creation. ## Sources 1. [klaviyo.com/careers](https://www.klaviyo.com/careers) 2. [klaviyo.com/about](https://www.klaviyo.com/about) 3. [klaviyo.com](https://www.klaviyo.com/) 4. [indeed.com/cmp/Klaviyo/about](https://www.indeed.com/cmp/Klaviyo/about) 5. 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